Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service supervisors and lead supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service supervisor, becoming a lead supervisor takes usually requires 1-2 years. Additionally, a service supervisor has an average salary of $52,539, which is higher than the $42,548 average annual salary of a lead supervisor.
The top three skills for a service supervisor include patients, cleanliness and safety procedures. The most important skills for a lead supervisor are safety procedures, PET, and payroll.
| Service Supervisor | Lead Supervisor | |
| Yearly salary | $52,539 | $42,548 |
| Hourly rate | $25.26 | $20.46 |
| Growth rate | 6% | - |
| Number of jobs | 77,954 | 71,796 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 39% |
| Average age | 47 | 46 |
| Years of experience | 6 | 2 |
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
Lead supervisors are responsible for several duties within an organization. They are accountable for overseeing their members and making sure that the work they produce is of good quality. They mainly serve as role models for their staff members, who often seek guidance, leadership, and support from them. When issues arise between employees, lead supervisors should intervene by providing conflict management to ease the situation. They also have to delegate work to employees to get the job done efficiently.
Service supervisors and lead supervisors have different pay scales, as shown below.
| Service Supervisor | Lead Supervisor | |
| Average salary | $52,539 | $42,548 |
| Salary range | Between $34,000 And $80,000 | Between $25,000 And $72,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | Massachusetts |
| Best paying company | Apple | ABB |
| Best paying industry | - | Manufacturing |
There are a few differences between a service supervisor and a lead supervisor in terms of educational background:
| Service Supervisor | Lead Supervisor | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Stanford University |
Here are the differences between service supervisors' and lead supervisors' demographics:
| Service Supervisor | Lead Supervisor | |
| Average age | 47 | 46 |
| Gender ratio | Male, 54.1% Female, 45.9% | Male, 63.0% Female, 37.0% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 11.2% Unknown, 4.0% Hispanic or Latino, 20.1% Asian, 4.4% White, 59.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 6% |