Service supervisor vs managing supervisor

The differences between service supervisors and managing supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service supervisor and a managing supervisor. Additionally, a managing supervisor has an average salary of $79,218, which is higher than the $52,539 average annual salary of a service supervisor.

The top three skills for a service supervisor include patients, cleanliness and safety procedures. The most important skills for a managing supervisor are patients, customer service, and oversight.

Service supervisor vs managing supervisor overview

	Service Supervisor	Managing Supervisor
Yearly salary	$52,539	$79,218
Hourly rate	$25.26	$38.09
Growth rate	6%	-
Number of jobs	77,954	59,711
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 58%
Average age	47	47
Years of experience	6	6

What does a service supervisor do?

A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.

What does a managing supervisor do?

A managing supervisor is an individual who is responsible for managing staff members and providing reports about their progress and development in the organization. Managing supervisors must represent the company to the external parties and should exhibit excellent leadership. They are expected to assist in the hiring process and selection of staff members for the company and train them on their new assignments. They must also maintain proper discipline among the staff members to avoid conflicts.

Service supervisor vs managing supervisor salary

Service supervisors and managing supervisors have different pay scales, as shown below.

	Service Supervisor	Managing Supervisor
Average salary	$52,539	$79,218
Salary range	Between $34,000 And $80,000	Between $53,000 And $117,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	New York
Best paying company	Apple	RSM US
Best paying industry	-	Media

Differences between service supervisor and managing supervisor education

There are a few differences between a service supervisor and a managing supervisor in terms of educational background:

	Service Supervisor	Managing Supervisor
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Service supervisor vs managing supervisor demographics

Here are the differences between service supervisors' and managing supervisors' demographics:

	Service Supervisor	Managing Supervisor
Average age	47	47
Gender ratio	Male, 54.1% Female, 45.9%	Male, 55.2% Female, 44.8%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.9% White, 60.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between service supervisor and managing supervisor duties and responsibilities

Service supervisor example responsibilities.

Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
Monitor integration orders and product allocation, insuring the department's SLA's are achieved.
Manage night and day sort for DHL with routes run by union couriers and independent contract couriers.
Handle print queue issues, manage PC loaner program, and manage the PC refresh for the office.
Manage the rig up, pumping, and rig down of high pressure and high rate frac jobs.
Manage major plastic injection mold tool refurbishment and part bank build program for the top selling A/C recovery unit.

Managing supervisor example responsibilities.

Perform care coordination and manage team of nurses providing telephonic care coordination for Oklahoma Medicaid members.
Develop community sites within SharePoint to allow all team members to effectively manage assign inventory listings, and record keeping.
Communicate with patients and other necessary departments to resolve patient issues while maintaining excellent confidential customer service.
Maintain and improve build process for Java applications within POS area.
Train first aid, CPR, blood borne pathogens, and ergonomics.
Train multiple employees on POS register system, and company policy and procedures.

Service supervisor vs managing supervisor skills

Common service supervisor skills

Patients, 11%
Cleanliness, 7%
Safety Procedures, 6%
Patient Care, 5%
Direct Supervision, 5%
Professional Development, 4%

Common managing supervisor skills

Patients, 14%
Customer Service, 13%
Oversight, 6%
HIPAA, 5%
Excellent Interpersonal, 4%
Social Work, 4%

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Service Supervisor vs Managing Supervisor

Updated January 8, 2025

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