Service supervisor vs senior supervisor

The differences between service supervisors and senior supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service supervisor and a senior supervisor. Additionally, a senior supervisor has an average salary of $61,146, which is higher than the $52,539 average annual salary of a service supervisor.

The top three skills for a service supervisor include patients, cleanliness and safety procedures. The most important skills for a senior supervisor are rehabilitation, safety procedures, and continuous improvement.

Service supervisor vs senior supervisor overview

	Service Supervisor	Senior Supervisor
Yearly salary	$52,539	$61,146
Hourly rate	$25.26	$29.40
Growth rate	6%	6%
Number of jobs	77,954	38,600
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 57%
Average age	47	47
Years of experience	6	6

What does a service supervisor do?

A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.

What does a senior supervisor do?

A senior supervisor is responsible for overseeing staff work and ensures that employees reach weekly or monthly quotas and other production commitments. To complete the deadlines, a senior supervisor must diligently communicate with project team leaders to ensure task completion within the agreed deadline. A senior supervisor also monitors employee productivity and provides constructive feedback. They also offer coaching to develop team members and serve as a bridge between upper management and subordinates in ways that comply with the company's vision and mission.

Service supervisor vs senior supervisor salary

Service supervisors and senior supervisors have different pay scales, as shown below.

	Service Supervisor	Senior Supervisor
Average salary	$52,539	$61,146
Salary range	Between $34,000 And $80,000	Between $35,000 And $104,000
Highest paying City	New York, NY	San Francisco, CA
Highest paying state	New York	New York
Best paying company	Apple	Western Digital
Best paying industry	-	-

Differences between service supervisor and senior supervisor education

There are a few differences between a service supervisor and a senior supervisor in terms of educational background:

	Service Supervisor	Senior Supervisor
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Service supervisor vs senior supervisor demographics

Here are the differences between service supervisors' and senior supervisors' demographics:

	Service Supervisor	Senior Supervisor
Average age	47	47
Gender ratio	Male, 54.1% Female, 45.9%	Male, 65.8% Female, 34.2%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between service supervisor and senior supervisor duties and responsibilities

Service supervisor example responsibilities.

Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
Monitor integration orders and product allocation, insuring the department's SLA's are achieved.
Manage night and day sort for DHL with routes run by union couriers and independent contract couriers.
Handle print queue issues, manage PC loaner program, and manage the PC refresh for the office.
Manage the rig up, pumping, and rig down of high pressure and high rate frac jobs.
Manage major plastic injection mold tool refurbishment and part bank build program for the top selling A/C recovery unit.

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Senior supervisor example responsibilities.

Analyze the KPIs and provide recommendation in order to attain or maintain the accepted values of KPIs.
Supervise and manage a team of 33 personnel including DOD contractors and linguist training over 3,000 soldiers on a daily basis.
Manage employment-related taxation issues including assisting clients with their annual obligations.
Manage timeliness, accuracy, and maintenance of publish content via Microsoft SharePoint.
Develop community sites within SharePoint to allow all team members to effectively manage assign inventory listings, and record keeping.
Manage patient financial counselor activities to ensure that uninsure patients are fully screen and receive application assistance for government Medicaid programs.

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Service supervisor vs senior supervisor skills

Common service supervisor skills

Patients, 11%
Cleanliness, 7%
Safety Procedures, 6%
Patient Care, 5%
Direct Supervision, 5%
Professional Development, 4%

Common senior supervisor skills

Rehabilitation, 12%
Safety Procedures, 8%
Continuous Improvement, 6%
OSHA, 4%
SR, 4%
Logistics, 4%

Service Supervisor vs. similar jobs

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Updated January 8, 2025

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