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The differences between service supervisors and support supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service supervisor and a support supervisor. Additionally, a service supervisor has an average salary of $52,539, which is higher than the $47,047 average annual salary of a support supervisor.
The top three skills for a service supervisor include patients, cleanliness and safety procedures. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.
| Service Supervisor | Support Supervisor | |
| Yearly salary | $52,539 | $47,047 |
| Hourly rate | $25.26 | $22.62 |
| Growth rate | 6% | 10% |
| Number of jobs | 77,954 | 96,546 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
Service supervisors and support supervisors have different pay scales, as shown below.
| Service Supervisor | Support Supervisor | |
| Average salary | $52,539 | $47,047 |
| Salary range | Between $34,000 And $80,000 | Between $31,000 And $69,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Apple | Cisco |
| Best paying industry | - | Technology |
There are a few differences between a service supervisor and a support supervisor in terms of educational background:
| Service Supervisor | Support Supervisor | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service supervisors' and support supervisors' demographics:
| Service Supervisor | Support Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 54.1% Female, 45.9% | Male, 51.8% Female, 48.2% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |