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The differences between service supervisors and unit supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service supervisor and a unit supervisor. Additionally, a service supervisor has an average salary of $52,539, which is higher than the $48,749 average annual salary of a unit supervisor.
The top three skills for a service supervisor include patients, cleanliness and safety procedures. The most important skills for a unit supervisor are patients, corrective action, and social work.
| Service Supervisor | Unit Supervisor | |
| Yearly salary | $52,539 | $48,749 |
| Hourly rate | $25.26 | $23.44 |
| Growth rate | 6% | 6% |
| Number of jobs | 77,954 | 37,120 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
A unit supervisor oversees and supervises employees, ensuring that work operations adhere to standards, guidelines, timelines, and budget. Although the extent of their responsibilities depends on their industry or company of employment, they are typically in charge of conducting regular inspections and assessments, setting objectives and guidelines, delegating responsibilities among staff, and producing progress reports, submitting them to higher-ranking managers. Moreover, aside from leading teams to reach goals, a unit supervisor also trains new members of the workforce, provides technical support to staff, and resolves issues and concerns to maintain smooth operations.
Service supervisors and unit supervisors have different pay scales, as shown below.
| Service Supervisor | Unit Supervisor | |
| Average salary | $52,539 | $48,749 |
| Salary range | Between $34,000 And $80,000 | Between $30,000 And $78,000 |
| Highest paying City | New York, NY | Olympia, WA |
| Highest paying state | New York | Washington |
| Best paying company | Apple | Berkshire Hathaway |
| Best paying industry | - | Hospitality |
There are a few differences between a service supervisor and a unit supervisor in terms of educational background:
| Service Supervisor | Unit Supervisor | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service supervisors' and unit supervisors' demographics:
| Service Supervisor | Unit Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 54.1% Female, 45.9% | Male, 51.6% Female, 48.4% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.7% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |