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The differences between service writers and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service writer and a customer service technician. Additionally, a service writer has an average salary of $39,016, which is higher than the $36,757 average annual salary of a customer service technician.
The top three skills for a service writer include customer service, repair orders and warranty claims. The most important skills for a customer service technician are basic math, math, and pathogens.
| Service Writer | Customer Service Technician | |
| Yearly salary | $39,016 | $36,757 |
| Hourly rate | $18.76 | $17.67 |
| Growth rate | -4% | -4% |
| Number of jobs | 163,441 | 282,953 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service writer is an employee who acts as an informative middleman between a business owner and its customers in the automotive sector. To develop this relationship, service writers must provide successful management of product or service delivery to their customers. Service writers must correctly manage their scheduled appointments to avoid overwhelming their mechanics with incoming vehicular repairs while monitoring the service progress to avoid delivery delays. They must also know how to encode customer profile information into the computer system.
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
Service writers and customer service technicians have different pay scales, as shown below.
| Service Writer | Customer Service Technician | |
| Average salary | $39,016 | $36,757 |
| Salary range | Between $24,000 And $61,000 | Between $27,000 And $49,000 |
| Highest paying City | College Park, MD | Newark, DE |
| Highest paying state | Maryland | Massachusetts |
| Best paying company | American Institute of Physics | GAVS Technologies |
| Best paying industry | Manufacturing | Manufacturing |
There are a few differences between a service writer and a customer service technician in terms of educational background:
| Service Writer | Customer Service Technician | |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service writers' and customer service technicians' demographics:
| Service Writer | Customer Service Technician | |
| Average age | 40 | 40 |
| Gender ratio | Male, 62.7% Female, 37.3% | Male, 58.4% Female, 41.6% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 18.4% Asian, 5.8% White, 59.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |