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The differences between service writers and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service writer and a customer service trainer. Additionally, a service writer has an average salary of $39,016, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a service writer include customer service, repair orders and warranty claims. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Service Writer | Customer Service Trainer | |
| Yearly salary | $39,016 | $32,452 |
| Hourly rate | $18.76 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 163,441 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service writer is an employee who acts as an informative middleman between a business owner and its customers in the automotive sector. To develop this relationship, service writers must provide successful management of product or service delivery to their customers. Service writers must correctly manage their scheduled appointments to avoid overwhelming their mechanics with incoming vehicular repairs while monitoring the service progress to avoid delivery delays. They must also know how to encode customer profile information into the computer system.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Service writers and customer service trainers have different pay scales, as shown below.
| Service Writer | Customer Service Trainer | |
| Average salary | $39,016 | $32,452 |
| Salary range | Between $24,000 And $61,000 | Between $25,000 And $40,000 |
| Highest paying City | College Park, MD | Tacoma, WA |
| Highest paying state | Maryland | Alaska |
| Best paying company | American Institute of Physics | Salesforce |
| Best paying industry | Manufacturing | Telecommunication |
There are a few differences between a service writer and a customer service trainer in terms of educational background:
| Service Writer | Customer Service Trainer | |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service writers' and customer service trainers' demographics:
| Service Writer | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 62.7% Female, 37.3% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 18.4% Asian, 5.8% White, 59.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |