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Service writer vs mechanic

The differences between service writers and mechanics can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service writer, becoming a mechanic takes usually requires 1-2 years. Additionally, a mechanic has an average salary of $47,149, which is higher than the $39,016 average annual salary of a service writer.

The top three skills for a service writer include customer service, repair orders and warranty claims. The most important skills for a mechanic are hand tools, preventive maintenance, and customer service.

Service writer vs mechanic overview

Service WriterMechanic
Yearly salary$39,016$47,149
Hourly rate$18.76$22.67
Growth rate-4%4%
Number of jobs163,441100,534
Job satisfaction-4.25
Most common degreeHigh School Diploma, 33%High School Diploma, 42%
Average age4042
Years of experience122

What does a service writer do?

A service writer is an employee who acts as an informative middleman between a business owner and its customers in the automotive sector. To develop this relationship, service writers must provide successful management of product or service delivery to their customers. Service writers must correctly manage their scheduled appointments to avoid overwhelming their mechanics with incoming vehicular repairs while monitoring the service progress to avoid delivery delays. They must also know how to encode customer profile information into the computer system.

What does a mechanic do?

Mechanics are professionals responsible for assembling, maintaining, and repairing vehicles and types of machinery. They are knowledgeable of various tools and equipment, machinery, electrical systems, and other components. They can usually be seen indoors, garages in particular. Due to the advancement of technology, they are also required to be familiar with computer and software programs that can be used in auto shops and vehicles. They always work in safety precautions.

Service writer vs mechanic salary

Service writers and mechanics have different pay scales, as shown below.

Service WriterMechanic
Average salary$39,016$47,149
Salary rangeBetween $24,000 And $61,000Between $35,000 And $63,000
Highest paying CityCollege Park, MDSan Jose, CA
Highest paying stateMarylandConnecticut
Best paying companyAmerican Institute of PhysicsAnheuser-Busch
Best paying industryManufacturingManufacturing

Differences between service writer and mechanic education

There are a few differences between a service writer and a mechanic in terms of educational background:

Service WriterMechanic
Most common degreeHigh School Diploma, 33%High School Diploma, 42%
Most common majorBusinessAutomotive Technology
Most common college--

Service writer vs mechanic demographics

Here are the differences between service writers' and mechanics' demographics:

Service WriterMechanic
Average age4042
Gender ratioMale, 62.7% Female, 37.3%Male, 95.7% Female, 4.3%
Race ratioBlack or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 18.4% Asian, 5.8% White, 59.2% American Indian and Alaska Native, 0.7%Black or African American, 8.5% Unknown, 5.0% Hispanic or Latino, 17.1% Asian, 2.4% White, 65.9% American Indian and Alaska Native, 1.1%
LGBT Percentage7%2%

Differences between service writer and mechanic duties and responsibilities

Service writer example responsibilities.

  • Achieve certification in service writer sales (upselling )
  • Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
  • Prioritize and schedule service to residential customers for both HVAC and preventative maintenance.
  • Notify drivers via radio, cell phones, or GPS system.
  • Utilize GPS equipment and location to guide service technicians to service location.
  • Contact drivers for eta's, troubleshooting delivery issues, contact customers, reset orders.
  • Show more

Mechanic example responsibilities.

  • Dismantle and re-assemble equipment, using hoists and hand tools, such as transfer cases, hydraulic cylinders, bell housings.
  • Identify issues with wire feeder and power source, break press, overhead cranes , 2 ton to 25 ton hoists.
  • chain saws, trimmers, tractors, push mowers, blowers, generators, cut saws, power washers, etc.
  • Work with networking, plumbing, troubleshooting electrical and performing mechanical repairs.
  • Monitor HVAC systems and operations, and ensure that routine preventive maintenance are performed according to establish schedules.
  • Complete repair of low-boy style trailers, and tractors with wet line PTO systems.
  • Show more

Service writer vs mechanic skills

Common service writer skills
  • Customer Service, 14%
  • Repair Orders, 12%
  • Warranty Claims, 7%
  • Cleanliness, 7%
  • Parts Inventory, 7%
  • Schedule Appointments, 7%
Common mechanic skills
  • Hand Tools, 9%
  • Preventive Maintenance, 8%
  • Customer Service, 7%
  • Customer Vehicles, 7%
  • Diagnosis, 6%
  • Electrical Systems, 5%

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