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The differences between service writers and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service writer and a receptionist/customer service. Additionally, a service writer has an average salary of $39,016, which is higher than the $30,604 average annual salary of a receptionist/customer service.
The top three skills for a service writer include customer service, repair orders and warranty claims. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.
| Service Writer | Receptionist/Customer Service | |
| Yearly salary | $39,016 | $30,604 |
| Hourly rate | $18.76 | $14.71 |
| Growth rate | -4% | -4% |
| Number of jobs | 163,441 | 216,587 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 33% | High School Diploma, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service writer is an employee who acts as an informative middleman between a business owner and its customers in the automotive sector. To develop this relationship, service writers must provide successful management of product or service delivery to their customers. Service writers must correctly manage their scheduled appointments to avoid overwhelming their mechanics with incoming vehicular repairs while monitoring the service progress to avoid delivery delays. They must also know how to encode customer profile information into the computer system.
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
Service writers and receptionist/customer services have different pay scales, as shown below.
| Service Writer | Receptionist/Customer Service | |
| Average salary | $39,016 | $30,604 |
| Salary range | Between $24,000 And $61,000 | Between $25,000 And $37,000 |
| Highest paying City | College Park, MD | Billerica, MA |
| Highest paying state | Maryland | Minnesota |
| Best paying company | American Institute of Physics | Uline |
| Best paying industry | Manufacturing | Manufacturing |
There are a few differences between a service writer and a receptionist/customer service in terms of educational background:
| Service Writer | Receptionist/Customer Service | |
| Most common degree | High School Diploma, 33% | High School Diploma, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service writers' and receptionist/customer services' demographics:
| Service Writer | Receptionist/Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 62.7% Female, 37.3% | Male, 8.0% Female, 92.0% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 18.4% Asian, 5.8% White, 59.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |