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The differences between service writers and service desk associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service writer and a service desk associate. Additionally, a service desk associate has an average salary of $40,699, which is higher than the $39,016 average annual salary of a service writer.
The top three skills for a service writer include customer service, repair orders and warranty claims. The most important skills for a service desk associate are service desk, customer service, and sales floor.
| Service Writer | Service Desk Associate | |
| Yearly salary | $39,016 | $40,699 |
| Hourly rate | $18.76 | $19.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 163,441 | 99,676 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service writer is an employee who acts as an informative middleman between a business owner and its customers in the automotive sector. To develop this relationship, service writers must provide successful management of product or service delivery to their customers. Service writers must correctly manage their scheduled appointments to avoid overwhelming their mechanics with incoming vehicular repairs while monitoring the service progress to avoid delivery delays. They must also know how to encode customer profile information into the computer system.
A service desk associate will answer and respond to the inquiries and requests from both employees and customers, either through telephone calls, emails, or in person. Your duties as a service desk associate will vary depending on the sector you work in. These duties may include capturing and validating queries and issues for processing, communicating with users via different channels, and advising users on the appropriate action to address their concerns. You will also be responsible for escalating unresolved issues to a much higher support level and providing security support and advice.
Service writers and service desk associates have different pay scales, as shown below.
| Service Writer | Service Desk Associate | |
| Average salary | $39,016 | $40,699 |
| Salary range | Between $24,000 And $61,000 | Between $15,000 And $105,000 |
| Highest paying City | College Park, MD | - |
| Highest paying state | Maryland | - |
| Best paying company | American Institute of Physics | - |
| Best paying industry | Manufacturing | - |
There are a few differences between a service writer and a service desk associate in terms of educational background:
| Service Writer | Service Desk Associate | |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service writers' and service desk associates' demographics:
| Service Writer | Service Desk Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 62.7% Female, 37.3% | Male, 23.6% Female, 76.4% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 18.4% Asian, 5.8% White, 59.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |