Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between services clerks and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $31,246 average annual salary of a services clerk.
The top three skills for a services clerk include math, basic math and customer service. The most important skills for a customer service clerk are customer service, basic math, and front end.
| Services Clerk | Customer Service Clerk | |
| Yearly salary | $31,246 | $33,566 |
| Hourly rate | $15.02 | $16.14 |
| Growth rate | -4% | -4% |
| Number of jobs | 149,892 | 361,383 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 34% | High School Diploma, 32% |
| Average age | 43 | 40 |
| Years of experience | - | 12 |
The main role of service clerks is to provide excellent service to customers. They are responsible for varied tasks, which include handling complaints from customers, processing register transactions, and promoting the company's services and products. It is also their job to take orders, maintain an organized and clean cash register, and scan information about bills and payments. To be qualified for this position, one should have a high school diploma, excellent communication, interpersonal and customer service skills, and attention to detail.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Services clerks and customer service clerks have different pay scales, as shown below.
| Services Clerk | Customer Service Clerk | |
| Average salary | $31,246 | $33,566 |
| Salary range | Between $25,000 And $38,000 | Between $26,000 And $42,000 |
| Highest paying City | Fairfield, CT | Anchorage, AK |
| Highest paying state | Vermont | Alaska |
| Best paying company | United States Courts | United States Courts |
| Best paying industry | Retail | Retail |
There are a few differences between a services clerk and a customer service clerk in terms of educational background:
| Services Clerk | Customer Service Clerk | |
| Most common degree | Bachelor's Degree, 34% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between services clerks' and customer service clerks' demographics:
| Services Clerk | Customer Service Clerk | |
| Average age | 43 | 40 |
| Gender ratio | Male, 42.5% Female, 57.5% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 10.5% Unknown, 6.9% Hispanic or Latino, 20.9% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 4% | 7% |