Jobs that use customer care the most include lead customer care representative, customer care specialist, and customer care agent.
| Rank | Job title | Salary | % of all skills | Job openings |
|---|---|---|---|---|
| 1 | Lead Customer Care Representative | $38,120 | 29% | 177,791 |
| 2 | Customer Care Specialist | $32,427 | 25% | 260,027 |
| 3 | Customer Care Agent | $31,774 | 22% | 268,932 |
| 4 | Customer Care Associate | $33,115 | 21% | 250,296 |
| 5 | Customer Care Representative | $32,912 | 21% | 214,835 |
| 6 | Customer Care Assistant | $34,892 | 19% | 205,940 |
| 7 | Customer Care Coordinator | $40,661 | 18% | 259,694 |
| 8 | Lead Agent | $47,344 | 15% | 56,112 |
| 9 | Customer Service Supervisor | $38,792 | 15% | 233,004 |
| 10 | Mailroom Associate | $31,934 | 14% | 22,266 |
What jobs use Customer Care the most?
1. Lead Customer Care Representative
How lead customer care representative uses Customer Care:
- Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
- Analyze detailed SQL store procedures for bugs and build upgrade solutions for a 7500-plus user, high-traffic database.
- Answer inquiries of customers regarding their Medicaid application status.
Most common skills for lead customer care representative:
- Customer Care
- Customer Issues
- CCR
- Customer Inquiries
- Technical Support
- Process Improvement
2. Customer Care Specialist
How customer care specialist uses Customer Care:
- Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
- Provide unbias assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses and other program questions.
- Present PowerPoint presentations in a webinar format that introduce new features and enhancements to self- service, e-commerce portal.
Most common skills for customer care specialist:
- Customer Care
- Customer Service
- Outbound Calls
- Data Entry
- Troubleshoot
- Inbound Phone Calls
3. Customer Care Agent
How customer care agent uses Customer Care:
- Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
- Apply excellent upselling techniques to increase company profits.
- Answer all inquiries and concerns relate to a participant's account with the upselling of products and services.
Most common skills for customer care agent:
- Customer Care
- Customer Service
- Work Ethic
- Excellent Interpersonal
- Customer Interaction
- Excellent Organizational
4. Customer Care Associate
How customer care associate uses Customer Care:
- Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
- Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
- Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
Most common skills for customer care associate:
- Customer Care
- Patients
- Customer Service
- Telephone Inquiries
- Customer Support
- Home Health
5. Customer Care Representative
How customer care representative uses Customer Care:
- Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
- Answer incoming calls from clients, ATP's, therapists, and medical offices.
- Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Most common skills for customer care representative:
- Customer Care
- Customer Service
- Work Ethic
- Strong Work Ethic
- Data Entry
- Excellent Organizational
6. Customer Care Assistant
How customer care assistant uses Customer Care:
- Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
- Adhere to policies and procedures per HIPAA guidelines.
- Follow HIPPA guidelines, maintain support log of all calls.
Most common skills for customer care assistant:
- Home Health
- Customer Care
- PET
- Telephone Inquiries
- Inbound Calls
- Troubleshooting Assistance
7. Customer Care Coordinator
How customer care coordinator uses Customer Care:
- Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
- Re-created documents for the copy using Microsoft excel, PowerPoint and word.
- Receive calls and help customers troubleshoot issues
Most common skills for customer care coordinator:
- Customer Care
- Home Health
- Functional Mobility
- Patients
- Service Calls
- Outbound Calls
8. Lead Agent
How lead agent uses Customer Care:
- Manage for multiple medical clients performing tasks such as medical billing, submitting insurance and verifying insurance including Medicare and Medicaid.
- Line list development and route selection assistance through on-site and GIS review ensuring all landowners and property lines are identify.
- Obtain current landowner and contact information from various courthouses and states in order to assist in FERC mandate maintenance operations.
Most common skills for lead agent:
- Inbound Calls
- Customer Care
- Customer Service
- Outbound Calls
- Computer System
- VIP
9. Customer Service Supervisor
How customer service supervisor uses Customer Care:
- Manage customer relationships and acting Salesforce administrator.
- Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
- Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Most common skills for customer service supervisor:
- Strong Customer Service
- Customer Care
- Customer Support
- Payroll
- Customer Complaints
- Front End
10. Mailroom Associate
How mailroom associate uses Customer Care:
- Manage files, prepare lobby monitor presentations using Microsoft PowerPoint.
- Perform periodic collections with USPS mail to be meter via postage machine.
- Provide customer service by processing FedEx and USPS packages.
Most common skills for mailroom associate:
- Safety Procedures
- Customer Care
- USPS
- Production Environment
- Courier Packages
- Time-Sensitive Material
11. Layaway Associate
How layaway associate uses Customer Care:
- Operate POS register, manage online orders, organize packages, file paperwork, and complete layouts.
- Supervise women's department, manage jewelry department, assist customers on finalizing purchases
- Process online orders with and RMU or LRT scanner.
Most common skills for layaway associate:
- Sales Floor
- RTS
- Customer Satisfaction
- Customer Care
- Customer Issues
- Credit Card Transactions
12. Customer Service Trainer
How customer service trainer uses Customer Care:
- Manage and calculate daily cash deposits and prepare daily payroll ledgers.
- Train new employees in customer service, as well as POS functions.
- Help patients move in and out of beds, baths, wheelchairs and automobiles.
Most common skills for customer service trainer:
- Customer Care
- Strong Customer Service
- Cleanliness
- Product Knowledge
- Gross Margin
- Data Entry
13. Hearing Instrument Specialist
How hearing instrument specialist uses Customer Care:
- Interview patients about health history and review specific FDA questions to determine if patients need a medical referral.
- Supervise daily operations, perform a variety of hearing evaluations, counsele patients, and service hearing instruments.
- Perform accounting using Peachtree software.
Most common skills for hearing instrument specialist:
- Patients
- Patient Care
- Customer Service
- Test Results
- Customer Care
- Bone Conduction
14. Customer Support Agent
How customer support agent uses Customer Care:
- Set and manage end user expectations in accord with SLA schedule associate with the determined incident severity.
- Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
- Recruit, develop and mentore a large proportion of the CRM consulting professionals within the practice.
Most common skills for customer support agent:
- Customer Support
- Customer Care
- Chat Support
- Customer Interaction
- Customer Service
- Technical Support
15. Customer Liaison
How customer liaison uses Customer Care:
- Lead safety, quality, and customer site visits; bring facilities into ISO and OSHA compliance.
- Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
- Ensure packaging specs where ISO certify.
Most common skills for customer liaison:
- Customer Service
- PowerPoint
- Customer Care
- Customer Satisfaction
- Customer Support
- Logistics
16. Customer Service-Call Center Manager
How customer service-call center manager uses Customer Care:
- Enroll approve recipients with a Medicaid manage care program.
- Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
- Create spreadsheets, word documents and PowerPoint presentations as needed.
Most common skills for customer service-call center manager:
- Inbound Calls
- Data Entry
- Customer Care
- Customer Service
- Computer System
- Credit Card Payments
17. Sales Team Manager
How sales team manager uses Customer Care:
- Leverage other sales office resources and administrative/support staff to achieve personal and team relate revenue goals.
- Upgrade OS, network POS and CRM, maintain all PC's and office technologies.
- Implement sales force automation (CRM), an inside outbound call center for appointment development.
Most common skills for sales team manager:
- GRASS
- Sales Associates
- Sales Floor
- Customer Care
- Customer Traffic
- Customer Issues
18. Funeral Home Associate
How funeral home associate uses Customer Care:
- Accomplish multiple tasks daily including cleaning, mowing, delivering notices/important packages.
- Help apply makeup for viewings.
- Prepare funeral home for viewings and services.
Most common skills for funeral home associate:
- Customer Service
- Sales Floor
- Product Knowledge
- Customer Care
- Crisis Intervention
- Customer Inquiries
19. Phone Agent
How phone agent uses Customer Care:
- Assist customers with DSL troubleshoot and minor pc issues preventing pc from connecting to internet.
- Perform a variety of tasks including preparing PowerPoint presentations and spreadsheets, drafting e-mails or letters, organizing meeting/business luncheons.
- Operate FedEx shipping system efficiently and accurately.
Most common skills for phone agent:
- Customer Service
- Troubleshoot
- Customer Satisfaction
- Inbound Phone Calls
- Customer Care
- Outbound Calls
20. Customer Service Advisor
How customer service advisor uses Customer Care:
- Manage the largest client pool in all of Finland, and update the CRM accordingly.
- Manage bi-weekly payroll duties and employment documentation.
- Provide excellent customer service and maintain cleanliness of work area
Most common skills for customer service advisor:
- Taking Care
- Strong Customer Service
- Standard Operating Procedure
- Customer Service
- Customer Care
- Sales Floor
Other skills
- C career
- C # career
- C-Level career
- C-Suite career
- CAD career
- CAPA career
- CBP career
- CCTV career
- CDL career
- CFR career
- CICS career
- CIP career
- CLIA career
- CMC career
- CMM career
- CMMS career
- CMS career
- CNC career
- CNC Lathes career
- CNC Machines career
- CPA career
- CPC career
- CPR career
- CRISPR career
- CRM career
- CSI career
- CSS career
- Cad Cam career
- Calculation career
- Calendar Management career
- Calibration Procedures career
- Calipers career
- Camera Equipment career
- Camera Operation career
- Campaign Performance career
- Capacity Planning career
- Capital Markets career
- Capital Projects career
- Carbon Steel career
- Cardiology career
- Care Coordination career
- Care Management career
- Care Plan career
- Care Services career
- Career Development career
- Career Fairs career
- Career Planning career
- Career Services career
- Cash Control career
- Cash Drawers career
- Cash Flow career
- Cash Handling career
Updated December 28, 2023