Software support manager work from home jobs - 360 jobs

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Technical Support in United States.This role is responsible for leading and developing a team of experienced technical support engineers to deliver exceptional customer experiences. The Manager, Technical Support will oversee day-to-day operations, drive process improvements, and act as a liaison across engineering, professional services, and customer success teams. You will use data-driven insights to assess performance, optimize workflows, and enhance service quality while mentoring your team to achieve career growth and professional development goals. This position requires balancing operational oversight with strategic leadership to ensure that technical support consistently meets customer expectations and resolves complex challenges efficiently. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and fosters a collaborative, high-performing team culture.Accountabilities: Lead, mentor, and coach a team of technical support engineers to achieve performance and development goals Manage day-to-day technical support operations, including prioritization and resolution of cases and service requests Develop and enhance support processes, best practices, and procedures to improve efficiency and service quality Monitor team performance using data and metrics, identifying trends and implementing improvements Handle escalated customer issues and coordinate cross-functional resources to ensure timely resolution Collaborate with global teams to maintain a consistent and high-quality customer experience Partner with operations and support leadership on initiatives such as Intelligent Swarming and Knowledge-Centered Support programs Requirements: 5+ years of experience providing technical or application support at an enterprise level Proven experience leading and coaching technical teams of 5+ engineers Strong problem-solving, analytical, and data-driven decision-making skills Experience working cross-functionally with Engineering, Customer Success, and Professional Services teams Familiarity with DevOps best practices and Identity & Access Management (IAM) Understanding of Intelligent Swarming and Knowledge-Centered Support principles Excellent communication, collaboration, and customer service skills Benefits: Competitive salary range: $115,000-$143,000 USD, depending on skills, experience, and location Generous paid time off and holiday schedule Parental leave Comprehensive healthcare coverage (medical, dental, vision) Retirement savings programs Opportunities for education reimbursement Flexible and collaborative work environment Remote work options within the United States Participation in employee resource groups, team events, and volunteering initiatives Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at ************************* Essential Functions/Duties/Responsibilities Execute comprehensive communication plans for support operations, coordinating with development, compliance, customer success, and executive teams to ensure aligned service delivery. Demonstrate ability to recognize and hire talent that strengthens the support organization, identifying candidates with strong technical troubleshooting skills and customer service orientation. Use both objective and subjective measurements to guide staff ratings and development plans, ensuring team members receive appropriate feedback and career growth opportunities. Create appropriate staff level development goals that align with individual capabilities and support team objectives while fostering technical skill advancement. Handle critical conversations with staff regarding performance, escalations, customer feedback, and professional development in a constructive and supportive manner. Effectively mentor and improve technical and customer service skills appropriate to each team member's level, ensuring continuous development in troubleshooting and platform expertise. Set accurate time estimates for support activities assigned to the team, ensuring realistic planning for incident resolution and project support commitments. Maintain accountability for work product of the team, ensuring all support deliverables meet quality standards and customer satisfaction requirements. Delegate effectively, distributing support cases and projects based on individual strengths and development needs while maintaining oversight and guidance. Maintain team's effectiveness, quality, and morale during high-pressure periods, platform outages, and organizational changes affecting support operations. Oversee comprehensive job monitoring and system health surveillance for payroll tax platforms, ensuring proactive identification of performance issues and potential service disruptions. Manage incident triage processes to ensure proper prioritization, escalation, and resolution of platform issues while maintaining customer communication and expectation management. Coordinate ad-hoc analysis and investigation of platform anomalies, performance issues, and customer-reported problems to identify root causes and prevent recurrence. Lead customer ticket support operations including assignment, tracking, resolution, and customer communication to ensure timely and satisfactory problem resolution. Implement AI tools and automation to enhance support efficiency, automate routine tasks, and improve incident detection and resolution capabilities. Ensure established standards and best practices are consistently used across all support activities, incident management, and customer interactions. Communicate successes of individuals and the team effectively to senior leadership, highlighting support achievements and customer satisfaction improvements. Provide innovation and process improvement guidance to enhance support methodologies, reduce resolution times, and improve overall platform reliability. Competencies Strong technical understanding of payroll tax platforms including system architecture, database operations, integration points, and common failure modes. Proven leadership and people management capabilities with experience building and developing high-performing technical support teams. Excellent troubleshooting and analytical skills with ability to guide team through complex technical investigations and root cause analysis. Strong customer service orientation with understanding of how support operations impact customer satisfaction and business relationships. Incident management and ITIL methodology expertise with experience implementing structured support processes and service level agreements. Proficiency with monitoring and alerting tools including application performance monitoring, log analysis, and automated incident detection systems. Knowledge of payroll tax compliance requirements sufficient to understand business impact of platform issues and prioritize resolution efforts appropriately. Project management and coordination abilities to effectively manage multiple support initiatives while maintaining service quality. Coaching and mentoring abilities to develop team members' technical skills, troubleshooting capabilities, and career progression. Supervisory Responsibility This role has direct supervisory responsibility for a team of Technical Support Specialists focused on payroll tax platforms. Responsibilities include performance management, professional development, goal setting, hiring decisions, and coordination of support operations. Qualifications and Experience Bachelor's degree in Computer Science, Information Technology, or related technical field. 8+ years of technical support experience with focus on enterprise applications, preferably in payroll, tax, or financial services environments. 5+ years of application support experience including job monitoring, incident triage, troubleshooting, and customer ticket resolution. 3+ years of management or team leadership experience with responsibility for staff development, performance management, and support operations. Strong understanding of database systems, particularly Microsoft SQL Server, including query optimization and performance troubleshooting. Experience with monitoring tools, log analysis platforms, and automated alerting systems for proactive issue identification. Proven track record of hiring and developing support talent with ability to assess technical skills, coach performance, and create development pathways. Basic understanding of payroll tax principles and compliance requirements sufficient to understand business context of platform issues. Preferred Skills ITIL certification or equivalent service management credentials demonstrating structured approach to support operations. Experience with payroll or tax software platforms with understanding of batch processing, regulatory reporting, and compliance validation. Advanced experience with application performance monitoring tools such as New Relic, AppDynamics, or similar platforms. Scripting and automation skills in PowerShell, Python, or similar languages for process improvement and efficiency gains. Experience with AI tools for support enhancement including automated ticket routing, intelligent alerting, and predictive maintenance capabilities. Cloud platform experience with AWS, Azure, or similar environments including monitoring and troubleshooting cloud-based applications. Customer service management experience with understanding of SLA management, customer communication, and satisfaction measurement. Leadership development training or certification with focus on team building, performance management, and coaching methodologies. Experience with ticketing systems and knowledge management platforms for efficient case management and information sharing. Budget management experience with understanding of support cost optimization and resource allocation strategies. #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that enhance the safety and quality of life for everyone. We build powerful, scalable, and elegant software that sets a new standard for the tools our first responders rely on. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team. We are looking for a Software Support Analyst with public safety industry experience to join our team. In this role, you'll be on the front lines of our customer support efforts, directly interacting with both first responders and civilian staff at public safety agencies to improve their experience and understanding of our products. Support team members collaborate with teams across Mark43 and provide valuable insights into the perspective of our users. Qualified candidates will have strong interpersonal skills, a clear and patient style of communication, and a keen mind for problem-solving. As Mark43 is growing quickly, successful team members will adapt to changing team dynamics and processes. The schedule for this vacancy will be Monday-Friday 9am-6pm ET. Occasional weekend hours may be required. What You'll Do If you were part of our team, here are some things you would have done last week: Provided excellent customer support. Handled requests from customers via email, phone, and chat. Kept responses within our internal SLA times. Spent time troubleshooting and replicating software issues. Escalated issues to our engineering and project management teams. Assisted in the testing of new features as they are developed. Continued to learn more about our suite of products to maintain a strong working knowledge of them. Translated product knowledge into solutions for users. Contributed to our knowledge base (minor article updates, organizational maintenance, etc.). What You'll Need We're looking for a Software Support Analysts with a minimum of 2 years of professional experience in software support. Mark43's work has high stakes and involves a complex product suite. We're always striving to exceed the demands and expectations of our customers, and this team will be on the front line when it comes to creating a great customer experience. People who thrive on our team also tend to share the following characteristics and skills: Humble, open, and curious. Fearless approach to technology and demonstrated software troubleshooting skills. A talent for research and information-gathering. Clear and confident written and oral communication skills. Strong organizational skills and ability to multitask. Working knowledge of issue tracking systems (Salesforce and/or JIRA preferred). Proficiency in Microsoft Office & Microsoft Teams. Working knowledge of both Windows and MacOS. An interest in GovTech and Public Safety. Willingness to empathize with users who may be unlike yourself. The ability to work independently and with minimal oversight. Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team. As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email ********************* requesting the accommodation.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. At Affirm, we've been very successful in our mission in delivering honest financial products that improve lives. Machine Learning has played a significant part in helping Affirm deliver on that mission. As we look into the future, we expect ML to continue to play an outsized role. We are therefore seeking to hire a Senior Director to lead centralized Machine Learning capability at Affirm. What You'll Do: Set the vision for Machine Learning and AI at Affirm. Hire world class Machine Learning modelers, Platform and Software engineers to execute on that vision. Take ownership of our core model development lifecycle and business outcomes across our established verticals - underwriting, fraud, servicing, personalization. Work closely with product and business leadership to champion AI adoption in both existing and new products. Balance ML investments across traditional ML and transformer based models Evolve ML platform to support our increasing ML needs across Affirm with a special emphasis on training, tuning and serving AI models. Run a robust, yet shortened ML development lifecycle establishing a culture for experimenting and failing fast. Work with a wide variety of cross functional partners outside of engineering ranging from product, risk, servicing, legal and compliance. What We Look For: 15+ years of relevant experience in Machine Learning, AI, or related technical domains Experience leading centralized ML teams comprising of both ML modelers and ML platform engineers Successful track record in landing key models responsible for the company's success that directly drive PnL Comfortable working in matrix organizations and influencing across a wide variety of leaders. Experience hiring and growing, and retaining talent Keeps up with evolving ML landscape - understands when to buy vs build, and what tools/ techniques can drive the most business value Base Pay Grade - V Equity Grade - 21 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $340,000 - $375,000 USA base pay range (all other U.S. states) per year: $305,000 - $340,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

InterPayments is a San Francisco, CA-based, FinTech SaaS company sitting at the exciting intersection of payments and data intelligence. Our Mission is to empower merchants and the software vendors they use to lower payment processing costs. We create innovative data services that Fortune 1000 companies rely upon to lower fees by putting payments in competition on every swipe. We empower dedicated team-first individuals who are driven to solve problems to foster innovation, perform at their highest potential, and make a meaningful impact - while creating meaningful relationships along the way. Role & Purpose This role is fully remote. This is a cornerstone role for customer satisfaction with high-impact, cross-functional collaboration across Sales, Product, Engineering, Finance, and Customer Success. You value building trust and long-term relationships, enjoy consulting customers, and find satisfaction in turning uncertainty into relief. You're motivated by creating mutual success and solving interesting technical problems, even when the answer isn't obvious at first. --- What You'll Do · Support the Company's technical operations by addressing customer questions and challenges in the InterPayments Support Center. · Assist in onboarding and offboarding merchants. · Monitor Support Center status queues to ensure prompt responses and appropriate use of technology to meet business goals. · Ensure inquiries and statuses are accurately reflected in the Support Center. · Run and present monthly reporting to ensure we're meeting customer support goals. · Keep management informed of FAQs, trends, and response times. · Manage external customer communications regarding upcoming changes or issues. · Monitor and respond to customer inquiries; build long-term relationships with customers. · Become an expert in InterPayments' products and identify areas for improvement; document processes to reduce future support issues and speed time-to-resolution. Team Leadership and Operations · Define and continuously improve SLAs, escalation paths, and on-call rotations. · Establish a knowledge base and standard operating procedures for repeatable excellence. · Partner tightly with Product and Engineering to triage, track, and close issues; feed learnings back into roadmap and implementation processes. · Develop KPIs and dashboards (e.g., first response time, time to resolution, CSAT) and drive operational reviews. --- Requirements (Must-Have) · 2+ years of technical support experience in the payments industry, including hands-on payment gateway experience (e.g., API-based integrations, webhooks, tokenization, auth/capture/settlement, decline codes). Gateway experience is required. · A desire to own outcomes; self-starter who can execute with minimal supervision, prioritize, balance multiple items, and meet deadlines. · Client relationship management skills; able to engage in both business-level and technical conversations across customer stakeholders. · Strong product sense; energized by solving difficult user problems. · Clear, decisive written and verbal communication skills. · Familiarity with APIs and ability to explain API concepts to technical and non-technical audiences. · Comfort experimenting with new strategies and technologies (including AI) to improve impact and communication. · Proven ability to work cross-functionally with internal teams and external parties; responsible and accountable with strong follow-through. · Attention to detail, deep curiosity, calm under pressure, and strong customer empathy. --- Who You Are You uncover complex problems and find professional fulfillment in solving them. You put yourself in the customer's mindset to anticipate issues before they happen. · Team-oriented: you thrive in inclusive, collaborative environments and step up for your teammates. · Impact-driven: you take pride in being trusted to deliver results and embrace a growth mindset. · Structured decision maker: you investigate root causes, simplify, and consider 2nd/3rd order effects-optimistically paranoid about unknowns. --- InterPayments' Values · Customers and mission first: we align our goals with customer outcomes and our mission and keep their perspective central in decisions. · Always build trust: we focus on the long-term, assume good intent, act ethically, and are responsive and reliable in every interaction. · Do the hard(er) thing: we reject complacency, seek honest feedback, stay relentlessly curious, simplify complexity, and make data-driven decisions-even when it takes more work. --- Remote pay range$75,000-$90,000 USD InterPayments' core values are the building blocks of how we achieve our mission: Obsess about our Customers' and Partners' Needs; Be Relentless, Resilient, and Responsive; Collaborate with Teammates, Customers, and Partners; Act with Integrity and Empathy; Outperform your Potential; and Communicate Honestly and Respectfully. Remote Work Eligibility: This position is open to candidates who are located in the United States. All remote roles are limited to U.S.- based residents, and the company does not sponsor visas or employ individuals who require work authorization outside of the United States. Only applicants who are legally authorized to work in the U.S. will be considered. InterPayments is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.

Do you obsess about making clients happy and dream of solving challenging technical and financial problems? Are you interested in quick promotion opportunities and as much responsibility as you can handle? FinFolio is the back office for large investment advisors and you will help us support our mission critical software. Who is FinFolio? We make wealth management simpler! A SaaS solution that is the back office for professional wealth managers Our software reports, trades, and bills investment accounts 100% remote company with great benefits Startup, small-company atmosphere Passionate and excited about great software and making our clients happy What will you do at this job? Discuss investments and software functionality with wealth manager clients Provide technical support by resolving issues and questions by phone and email Give webinars and 1-on-1 training to clients Implement new clients by converting data from their old software Assist in testing products with new software releases Help troubleshoot software bugs and work with development team to make fixes Build processes and procedures to help new team members Write and maintain documentation and articles about software functionality What qualifications would help me be successful at FinFolio? Familiar with market operations (Exchanges, stocks, bonds, etc.) Excellent written and verbal communication skills in English Must be reliable and self starting, with a strong attention to detail Based in the USA, with a quiet home office and fast internet Must be tech savvy, able to write scripts and use macro languages Finance degree, Series 63 or equivalent experience Would be a plus to know FTP, SQL, DOS Batch, or REST APIs How do we work remotely? You need a quiet home office, suitable for video, telepresence and meetings Slack & Pragli for intra-office communication (you will be on video often) GMail for communication with clients and data vendors Gusto for HR and payroll Google Drive for documents, spreadsheets, etc. Hubspot for contact management and help desk Why should you work here? Work with a team that is excited and passionate about what they do Help support an amazing, best-in-class product that is fun to use Competitive salary + health/dental + unlimited paid time off + 401K match Interact with interesting and successful financial advisor clients

Description/duties Radiology Partners Management seeks Director of Software Engineering. 100% remote role, may be performed remotely within contiguous US and report to HQ at El Segundo, CA. Direct software engineering efforts for large-scale radiology informatics platforms, including system architecture, module design, and cloud deployment. Lead multiple Agile teams across software development, testing, and deployment functions. Collaborate with product managers, radiologists, compliance experts, and AI teams to define and deliver solutions. Oversee integration of radiology platforms with hospital systems (e.g., PACS, RIS, EHR) using industry standards (e.g. DICOM, HL7, FHIR). Define and implement quality standards, test automation strategy, and DevOps processes. Develop strategies for team scaling, roadmap delivery, and technical debt management. Minimum Requirements Master's Degree or foreign equivalent in Computer Science, Software Engineering or related plus two years of professional experience in leading software engineering projects in Healthcare environment utilizing the Dicom toolkit, SoapUI, iDRACs, and VMware and Virtualization platforms Docker and Kubernetes and using Microsoft SQL, Oracle & Disaster Recovery Development Environments. Or Bachelor's Degree or foreign equivalent in Computer Science, Software Engineering or related plus five years of progressive professional experience in software engineering projects in Healthcare environment utilizing the Dicom toolkit, SoapUI, iDRACs, and VMware and Virtualization platforms Docker and Kubernetes and using Microsoft SQL, Oracle & Disaster Recovery Development Environments. SALARY: $164,800-184,800 plus standard benefits Contact/to apply: Email Tanya Watson, ****************************

We are seeking a Bilingual Software Support (REMOTE) for a full-time and direct hire role for one of our amazing partners. This role requires someone to be bilingual in both English and Spanish. It is a fully remote role, but the workday begins at 8am EST. Were looking for a dynamic, ambitious, and intellectually curious person to join a high-growth technology company that is small but expanding rapidly. This unique role combines customer support excellence with strategic insight and project leadership. You will provide excellent front-line customer support, help identify and drive operational efficiencies, and communicate strategic insights with senior leadership in the GTM function. You will be critical to helping drive culture and process change from the bottom-up. Responsibilities: Provide exceptional customer support by resolving customer issues promptly, efficiently, and professionally. Elevate systems and processes by observing, analyzing and providing actionable feedback on the support systems, software, and processes. Share operational insights, areas for improvement, and new ideas to improve customer support practices with senior leadership. Collaborate across Finance, Sales, and Engineering to learn and adopt new practices. Help establish and maintain the tracking of key metrics that drive outcomes for customers including response times, quality of responses, customer satisfaction, and renewal rates. Conduct implementation calls, configure customer solutions, and deliver product training sessions to help customers successfully onboard and begin using their software solutions. Serve as the primary point of contact and manage relationships with key clients to ensure ongoing success and satisfaction, including Spanish speaking clients in Puerto Rico. Requirements: 2+ years of experience as a customer service professional in a customer-facing role. Bilingual proficiency in English and Spanish, with the ability to communicate professionally with customers in both languages. Experience in customer retention, escalations, and resolving complex customer issues with professionalism and empathy. Experience identifying opportunities to expand value through thoughtful upsell and cross-sell conversations. A passion for delivering exceptional customer experiences by being relationship-driven and customer-focused. Strong career ambition, and curious and eager to build a career path in Customer Success. Experience working for a technology/software company, or working with a complex product (airline, bank, etc) is a plus. Experience using a ticketing system such as HubSpot is a plus. A highly motivated self-starter with strong problem-solving skills, exceptional communication skills (both written and verbal) and an analytical and creative mindset with the ability to identify patterns and propose new ideas. Ability to work full time and remotely in East Coast hours starting at 8am EST. Must be a U.S. Citizen or Permanent Resident, and able to successfully pass an FBI background check as a condition of employment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

Department: Technology Reports to: Director, Enterprise IT Support Travel: ≤ 10% Pay Range: $100,000 - $131,500 * *New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role. Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: The 988 Technical Support Manager's role is to oversee all 988 Help Desk staff (15) and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of 988 Help Desk functions. The Technical Support Manager is also responsible for planning, designing, and analyzing the organization's 988 Help Desk according to best practices while ensuring high levels of customer service quality and availability. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. This manager is also responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans. Duties/Responsibilities: Strategy & Planning Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes. Develop policies and procedures that outline how problems are identified, documented, assigned, and corrected. Analyze the performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance the quality of service and prevent future problems. Acquisition & Deployment: Collaborate with other departments to identify and/or procure Help Desk software for internal staff and external clients. Conduct research on emerging products, services, protocols, and standards in support of Help Desk technology procurement and development efforts. Liaise with vendors for the procurement of new systems technologies; oversee the installation and resolve adaptation issues. Ensure appropriate training initiatives for new and existing staff. Operational Management: Manage the processing of incoming requests to the Help Desk via both telephone and email to ensure courteous, timely, and effective resolution of end-user issues. Develop and enforce request handling and escalation policies and procedures. Track and analyze trends in Help Desk requests and generate statistical reports. Assess the need for any system reconfigurations (minor or significant) based on request trends and make recommendations. Identify, recommend, develop, and implement end-user training programs to increase computer literacy and self-sufficiency. Oversee the development and communication of help sheets, usage guides, and FAQs for end users. Oversee the development, implementation, and administration of Help desk staff training procedures and policies. Train, coach, and mentor Help Desk Technicians and other junior staff. Manage the overall Help Desk activities and staff. Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary. Monitor incident trends and anticipate potential problems for proactive resolution. Required Skills/Abilities: Hands-on experience with Help Desk and remote-control software Hands-on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365, Azure, AWS Experience with computer security systems, password, and file protection protocols Basic networking knowledge to support desktop issues Solid technical background with an ability to give instructions to a non-technical audience Customer-service oriented with a problem-solving attitude Excellent written and verbal communications skills Team management skills Team-oriented, possess a positive attitude, and work well with others. Genuine passion for providing excellent customer service and a problem-solving attitude. Required Qualifications: 5+ years of professional or technical experience in IT with a strong background in all aspects of customer service. 2+ years' current management experience that demonstrates proficiency in leadership techniques and management of resources. Experience managing a 24/7 support team a plus Hands-on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365, Azure, AWS Experience with Genesys Cloud and Salesforce a plus Basic networking knowledge to support desktop issues Other Requirements: Must be team-oriented, possess a positive attitude, and work well with others. Have a genuine passion for providing excellent customer service and a problem-solving attitude. Must be able to meet outside of regular hours with 2nd and 3rd shift teams on occasion (between 5-6PM ET and 7-8AM ET) We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process. Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from *************** email address.

FIGS is looking for a Software Development Manager (SDM) to lead our e-commerce Engineering team! Reporting to the Director of Engineering, the SDM will plan, execute, and direct activities related to the development and management of our direct-to-consumer website. You will be responsible for managing technical requirements, leading architectural strategy, and ensuring overall quality of our e-commerce solutions. Our ideal candidate has prior experience leading an engineering team in executing complex product and technical roadmaps. This person will need to be a skilled proactive communicator, experienced working in a fast-paced public company that thrives in a highly technical, customer-focused environment. What you'll do: Lead and direct the engineering team owning Upper Funnel and Personalization of our e-commerce, consumer facing website Drive business outcomes by creating an environment of operational excellence, ongoing optimization and strategic project investment planning Provide expertise, management and support to ensure applications and tools are functional, effective, fully-utilized, secure, compliant and continuously improving Leverage existing knowledge of socialization and prioritization best practices in Engineering to drive continuous improvement across direct reports Define, communicate and track work milestones, service level agreements, and resource allocation to department business leaders, support staff, and partners Review performance of supported applications to determine operating costs, productivity levels, and upgrade requirements, execution Direct research on potential applications, solutions and technologies in support of new requests, initiatives and opportunities Manage expectations, resources, time commitments and relationships with stakeholders, vendors, and business partners About you: 7+ years of experience in software engineering 2+ years of Engineering management experience and a progressive background as a software engineer working in backend technologies Expert in Java & AWS technologies Superior written and verbal communication; the ability to communicate ideas in both technical and user-friendly language to drive process optimization Proven ability to engage with business stakeholders to develop requirements, plans, test strategies, implementation planning and to deliver on plan FIGS Compensation and Benefits Pay Range At FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $165,000 and $185,000. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience. Additional Compensation and Benefits Equity: All FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan Annual bonus: This position is eligible to participate in the FIGS annual bonus program Other compensation and benefits offered include: Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance Amazing 401(k) program, with a company match up to the first 6% of your contribution Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers FIGS sponsored Uber Eats voucher for in-office weeks Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more… *Benefits eligibility is determined by hour requirements and length of service A little bit about us… FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry's category-defining healthcare apparel and lifestyle brand. Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world. FIGS considers all Qualified Applicants, including those with Criminal Histories (e.g., arrests or conviction records), for Employment in accordance with applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For information about how we process information in connection with your application, view our Employee & Applicant Privacy Policy linked in the footer below.

Job DescriptionSoftware Development Manager Full-time (Location: Remote) About Us At Motivity, we're a mission-driven team of clinicians, researchers, and engineers dedicated to improving outcomes for individuals with autism and other developmental disorders. We build a comprehensive, all-in-one platform for Applied Behavior Analysis (ABA) providers that streamlines everything from clinical data collection to practice management. Our engineering culture is built on a deep respect for the clinicians we serve, a passion for solving complex problems, and a commitment to shipping high-quality, reliable software that truly makes a difference. The Opportunity We are seeking an experienced and empathetic Software Development Manager to lead our growing international engineering team. In this role, you will serve as the bridge between our technical talent and our business goals, ensuring our engineers have the support, processes, and clarity they need to thrive. You will be managing a distributed team of Engineers and SDETs spanning three continents. This is a pivotal role where you will champion agile best practices, mentor developers in their career growth, and ensure the smooth delivery of features that improve the lives of our users. If you are a leader who loves cultivating talent, optimizing workflows, and fostering a collaborative remote culture, we want to hear from you. What You'll Do Team Leadership & Mentorship: Conduct weekly 1-on-1s to support individual growth, provide regular feedback, and guide career development for your direct reports. Agile Process Management: Lead team huddles and manage our development workflow using Kanban. You will be responsible for maintaining the health of our board and driving continuous process improvements. Cross-Functional Coordination: Collaborate closely with the Product Management team to align on upcoming features, roadmaps, and delivery timelines. Operational Excellence: Manage supporting toolsets (specifically Jira) to ensure transparency and efficiency across the team. Global Team Management: Coordinate and lead an international team of engineers and SDETs across three continents, ensuring effective communication across time zones. Hiring & Onboarding: Lead the recruitment process for new engineering talent and manage the onboarding of new hires to set them up for success. Support Coordination: Coordinate support activities, ensuring critical issues are prioritized and resolved without derailing product momentum. Customer Interactions: Collaborate directly with our Customer Success and Support teams on customer escalations and implementation, which includes interacting with customers directly as needed. Our Tech Stack While this is a management role, familiarity with our ecosystem is key to understanding the challenges your team faces. Our platform relies on: Cloud: Azure cloud environment Language: F# (Functional-first approach) Frameworks: .Net, Microsoft Orleans, WebSharper What You'll Bring Management Experience: Proven experience managing software development teams, preferably in a remote, distributed environment. Project Management Skills: Strong proficiency with Agile methodologies, preferably Kanban, and experience managing workflows in Jira. Communication: Exceptional written and verbal communication skills, with the ability to bridge the gap between technical and non-technical stakeholders. People-First Mindset: A genuine passion for mentoring, fostering collaboration, and helping engineers reach their full potential. Technical Literacy: Sufficient technical background to understand architectural discussions and roadblocks within a .NET/Azure environment. Bonus Points For Full-Stack Roots: Previous experience working in Full-Stack developer roles, giving you a deeper understanding of the developer experience. Global Experience: Prior experience managing or working within international teams across multiple time zones. Functional Programming: Familiarity with F# or other functional programming languages. Why Join Us? Join us and build a product that truly helps the helpers. We're a thriving, mission-driven startup and this is your chance to get on board. As part of our talented and driven international team, you'll enjoy the flexibility of a fully remote company, working from wherever you're most comfortable. We support our team with competitive benefits, including comprehensive health care, a 401k plan, parental leave, and an open time-off policy, because we believe in taking care of the people who take care of our mission. Please note that specific benefits may vary depending on your country or region.

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. The Role Join us as a Software Development Manager and play a pivotal role in launching and enhancing our SaaS platform services. In this role, you will initially lead a team focused on solving critical security challenges in identity and authentication - designing, developing, and maintaining secure access services that scale across our products. Over time, your scope will expand into additional platform domains, enabling other products to onboard seamlessly to the platform. This role offers a unique opportunity to demonstrate your technical leadership, grow and develop a diverse engineering team, and overcome cloud-scale challenges to deliver secure, reliable, and extensible platform systems. What You'll Do Leadership & Management Direct and manage a focused engineering team, ensuring alignment with company goals and efficient resource allocation. Build a strong engineering culture rooted in accountability, collaboration, and continuous improvement. Strategic Development Oversee development of platform services with an initial focus on identity & authentication (auth flows, SSO, OIDC, access control). Partner with product and security teams to define priorities, and expand scope into additional platform capabilities over time. Operational Excellence Foster an adaptive, agile culture where the team delivers secure, scalable, and resilient solutions. Drive operational improvements and enforce high standards in availability, reliability, and customer support. Team Development & Mentorship Recruit top talent, set clear expectations, and mentor engineers for growth in technical, product, and interpersonal skills. Empower senior engineers to lead technically while ensuring you stay engaged in understanding and representing the work. Communication & Collaboration Effectively communicate with stakeholders, ensuring team alignment with organizational objectives. Build cross-functional partnerships across product, security, and engineering to drive outcomes. What You'll Bring 3+ years of engineering team management experience. 5+ years' experience delivering and supporting enterprise-ready cloud-based systems. Solid Understanding of modern design patterns. Experience with the full development lifecycle, including product release in an agile environment. Experience working on an Agile team in a continuous integration and development environment. Experience partnering with product or program management teams. Strong background in one or more modern programming languages (C#, Golang, Java, etc.). Experience with agile methodologies and leading teams in a continuous integration/delivery environment. Expertise in developing API services and scalable microservices architectures. Experience with public cloud platforms (AWS, GCP, Azure). Prior experience with containerization and orchestration (Docker, Kubernetes). Familiarity with authentication/authorization protocols (OIDC, SAML, OAuth2) and building secure identity services. Understanding of automated testing practices (unit, e2e, integration, smoke). Who You Are You are a team force-multiplier who increases the impact of a team. You lead by example and do this via systems of feedback, structure, and direction. You recognize talents who are interested in growing, and you are invested in helping them learn and scale. You are flexible and can adapt to shifting situations and requirements. You take the initiative to fix issues before being assigned to them. You are persistent when facing roadblocks, overcoming them efficiently, and know how to coordinate with others when necessary. You hold high standards, continuously raise the bar, and drive our teams to deliver high-quality products, services, and processes. You understand software development best practices from appropriate testing paradigms to effective peer code reviews and resilient architectures. You know how to balance speed and risks; you make decisions based on data. Better Together Diversity. Inclusion. They're more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. About Us BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. Learn more at ******************** #LI-BS1

As Technical PLC/Software Development Manager, you will be responsible for the software development of conveyor and sortation systems. This position is focused on implementing site-based controls for new equipment within new or existing customer systems. You will manage, develop, educate, and guide a team of SCADA and PLC development engineers. To support the project scope and schedule, this position will work with other members of the Operations and Controls engineering groups. This position will help in managing a repository of applications and be responsible for designing and implementing software solutions. You will work closely with stakeholders to identify requirements and translate them into software designs, ensuring that the resulting solution is scalable, secure, and efficient. Roles and Responsibilities: Collaborate with stakeholders to understand their business requirements and translate them into technical specifications and software designs. Develop and maintain a software architecture that meets scalability, performance, and security requirements. Ensure that software designs are in compliance with enterprise architecture standards and best practices. Identify and mitigate technical risks, and ensure that the solutions are scalable, maintainable, and cost-effective. Work and manage the PLC and SCADA development teams to provide technical guidance and mentoring and ensure that designs are being implemented correctly. Participate in code and design reviews to ensure that the solution meets the requirements and adheres to the established standards. Provide technical support to end-users and resolve technical issues as needed. Keep up-to-date with emerging technologies and industry trends, and evaluate their potential impact on the solution. Write and implement machine code, integrate subsystems, and assist the commissioning team with all on-site commissioning efforts. Utilize “Human Machine Interface” (HMI) using commercially available products including but not limited to: Aveva, Ignition, Wonderware, , Indosoft, Kepware, FactoryTalk View and RSView. Implement PLC and HMI programs to satisfy current design and customer specifications .Individually or as a team work with the commissioning team to commission complex automated systems, provide site engineering support, and complete system acceptance testing as needed. Qualifications: Bachelor's degree (Master`s degree a plus) in Electrical Engineering or Electrical Engineering Technology.8-10 years of experience with software development which includes: PLC programming (Rockwell Software preferred, Schnider, Siemens software a plus) HMI Programming (Ignition, FactoryTalk View preferred, Aveva, Indosoft a plus) Has the technical expertise and heavy knowledge in sortation logic. Input and output device design and implementation. Industrial communication networks (EtherNet/IP, Devicenet, Profinet, etc.) Experience with Rockwell and Schneider VFDs (Siemens, Lenze VFDs a plus) Experience with Microsoft 365 - Office Apps. In-depth knowledge of software design principles, patterns, and best practices. Experience in developing scalable, high-performance, and secure software systems. Strong knowledge of database technologies and their integration with software systems Excellent communication and interpersonal skills, and the ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving skills, with the ability to work independently and proactively. Experience in agile software development methodologies Must be self-motivated, self-aware, detail-oriented, and results-focused. Ability to schedule, manage, and execute basic system implementations, enhancements, and retrofits. Experience working with a variety of software development technologies, such as Java, .NET, Python, and JavaScript are preferred but not required. Familiarity with technologies related to data analytics and machine learning is a plus.

Software Development Manager - eUnity Medical Imaging Viewer Why This Role Matters You won't just manage teams-you'll shape the future of life -saving medical imaging software used by hospitals worldwide. The code your teams write helps doctors see what matters most. The processes you refine make development smoother. The culture you build makes Mondays worth showing up for. What You'll Do Inspire three agile squads (Frontend, Imaging, and Infrastructure) to turn ideas into beautiful, performant, and reliable software. Lead remote teams with clarity and connection, bridging time zones and fostering collaboration. (Virtual coffee chats encouraged!) Shape our tech stack and engineering story, guiding eUnity's architecture, processes, and regulatory rigor-without losing our creative spark. Champion clean, maintainable code, because future you (and your teammates) deserve better than spaghetti. Push boundaries with cloud and containers, partnering with brilliant engineers to make reliability and scalability second nature. Collaborate across QA, Product, and Leadership, aligning vision, prioritizing what matters, and celebrating every release that moves us closer to better care. Level up security and quality practices, weaving secure coding and vulnerability awareness into everyday development. Drive modern automation and CI/CD magic using Maven, Jenkins, Git/Bitbucket, and Jira-making builds effortless and releases feel like confetti moments. Build a culture of craftsmanship, curiosity, and kindness, where engineers love the journey as much as the results. What You'll Bring 5+ years leading agile engineering teams with empathy, focus, and follow -through. 8+ years of hands -on software development in Java, Dart, or modern reactive frameworks (Vue.js, React, Angular). Proven experience managing remote or distributed teams-you know how to make “together” happen across miles. Experience leading multi -disciplinary teams delivering complex, high -performance software. A passion for clean architecture, SOLID principles, and helping developers grow their craft. Experience with cloud platforms (AWS preferred) and containerization (Docker, Kubernetes). Bonus points for familiarity with DICOM, HL7, FHIR, or regulated medical software (FDA 510(k), MDR, IEC 62304). Excellent communication skills-you can rally a team, align across QA and Dev, and influence through trust and clarity. Why You'll Love It Here You'll lead teams building one of the most advanced medical imaging viewers in the world. Your work will directly impact patient care-this is purpose -driven tech, not tech for tech's sake. You'll shape how engineers collaborate, learn, and deliver, building a culture that balances rigor with joy. You'll join a leadership team that values curiosity, partnership, and continuous improvement. Competitive benefits, flexible remote work, and the freedom to bring your authentic self (and sense of humor) to work every day. Ready to apply? Join us and help shape the future of medical imaging.

Job Description Job Type: Full Time Hours: Days Salary: $80-$120 K Yearly About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year. Summary of Position: Reporting to the Director of Software and Data, the Manager of Software Development will be responsible for overseeing the successful development, implementation, and maintenance of our software applications and data infrastructure. This role requires a strong blend of technical expertise, proven leadership skills, and a deep understanding of Agile methodologies. The successful candidate will lead a team of talented software engineers and data professionals, ensuring the delivery of high-quality, impactful solutions that align with our strategic objectives. Key Responsibilities: Team Leadership & Development: Lead, mentor, and inspire a high-performing team of software engineers and data professionals. This includes maintaining and enforcing standards, conducting performance reviews, fostering career development (including your own), and promoting a collaborative and innovative team culture. Agile Leadership: Serve as an expert in Agile methodologies (Scrum, Kanban), actively coaching and mentoring teams to optimize processes, improve efficiency, and foster a continuous delivery mindset. Product Ownership Support: Leverage proven Product Owner experience to guide the definition of product vision, manage and prioritize backlogs, articulate user stories, and ensure close collaboration with stakeholders to maximize value delivery. This includes being on-call 24/7 for emergencies when needed Stakeholder Communication: Exhibit exceptional communication skills to effectively collaborate with technical teams, Product Owners, business stakeholders, and senior management, translating complex technical concepts into clear, actionable insights. Problem-Solving & Innovation: Proactively identify and resolve complex technical and process-related challenges, demonstrating a commitment to continuous improvement, research, and the adoption of innovative solutions. Technical Decision Making: Apply strong technical acumen to make informed decisions and provide expert guidance in areas such as: Technical Review, Assessment, and Adjustment: Lead and perform technical reviews of architecture, code, and data models; conduct technical assessments of new tools, frameworks, and proposed solutions; and recommend and implement adjustments to ensure performance, scalability, and adherence to engineering standards. Change Advisory Board (CAB) Processes: Actively participate in CAB discussions, evaluate the technical impact of proposed changes, and ensure seamless implementation. Release Management: Oversee the entire software and data release lifecycle, ensuring quality assurance, system stability, and timely deployments. Risk Assessment: Proactively identify, analyze, and mitigate technical risks across all software development and data operations. Project and Resource Management: Plan and oversee software and data projects, including resource allocation, timeline management, and ensuring projects are delivered on time and within scope. Required skills and technologies: Proven experience with cloud platforms (e.g., AWS, Azure, GCP). Familiarity with various programming languages relevant to software development (e.g., Python, Java, C#, JavaScript, PHP). Experience with relational and/or NoSQL database technologies (e.g., PostgreSQL, SQL Server, MongoDB, Cassandra). Proficiency with version control systems (e.g., Git). Understanding of CI/CD pipelines and DevOps principles. Strong analytical and problem-solving abilities with attention to detail. Excellent communication skills, both written and verbal. Ability to work effectively with stakeholders at all levels. 3+ years of related management experience.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** The Director of Software Engineering is responsible for the success and growth of one of the core technical units within the organization. They need to be able to foster innovation within the team and collaborate with senior leadership from both product and engineering to achieve the organization's business initiatives. What you will do: Direct teams responsible for the technical design, development, and repair of the most complex software systems and application functionality. Serve as subject matter expert on multi-platform applications and determine course of action under the direction of systems leadership. Direct the full system development lifecycle, including design, coding, testing, documentation, installation, maintenance, and support of proprietary and purchased software systems and applications. Own system performance and quality assurance testing policies and procedures. Ensure testing and documentation satisfy customer expectations. Make decisions regarding application enhancements as necessary. Manage project workload for team(s) and remain accountable for team performance within assigned projects. Prioritize and schedule projects under the direction of systems leadership and execute deliverables through subordinate managers to meet predefined requirements, timelines, and budgets. Communicate project status to key stakeholders and make adjustments as necessary. Oversee organizational design for departments or work units, recommend innovation and improvements to policies/procedures, develop short- and long-term business strategies, and manage operating costs and budgets while making decisions on pay, performance, appraisals, schedules, discipline, and hiring. What you will bring: 10+ years of experience in software development 4+ years successfully managing a team(s), including developing, motivating, and directing people as they work. Ability to manage a leadership pipeline by mentoring subordinate managers, developers and business analysts. Overall Budget responsibility roles up to AVP/VP of the segment Internal contacts within the technology team as well as in the business. Bachelor's or master's degree in computer science or related business field. What will set you apart: Should have managed complex ambiguous projects influencing and managing teams without having authority. Should have delivered big projects in the range of 50,000 hours in the past Proficient in managing global teams across US, Latin America and India. Should be able to wear multiple hats of Architecture, QA, PMO and Security. Should be well versed with AWS and Container orchestration and Micro services architecture. Should have experience in Strategic planning of high value time sensitive Projects. Should have experience working on large datasets. This is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this . You may be required perform other duties that are not included on this . The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time - 16 hours per calendar year Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $138,000.00 - $200,100.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 01-25-2026 Want the latest money news and views shaping how we live, work and play? Sign up for Empower's free newsletter and check out The Currency.

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. Job Description Overview SOS International LLC is seeking a highly skilled Software Development Manager to join our Office of the Chief Technology Officer (OCTO) team. This role will be responsible for our Application Development (AppDev) teams, leading the design, development, and implementation of innovative technology solutions that support mission-critical government programs. The ideal candidate will have strong technical expertise, leadership capabilities, and experience working in a fast-paced, compliance-driven environment. Essential Job Duties Technical Leadership: Lead a team of developers in designing and implementing software solutions aligned with OCTO's strategic objectives. Provide guidance on best practices for coding, architecture, and system integration. Solution Development: Develop and maintain secure, scalable applications using modern frameworks and technologies. Ensure compliance with federal security standards and government regulations Collaboration & Communication: Work closely with stakeholders, project managers, and other technical teams to define requirements and deliver solutions on time. Serve as a technical advisor to OCTO leadership on emerging technologies and innovation opportunities. Quality Assurance: Oversee code reviews, testing, and deployment processes to ensure high-quality deliverables. Implement continuous integration and continuous delivery (CI/CD) practices. Qualifications Minimum Requirements Bachelor's degree in computer science, information technology, or related field; OR equivalent experience. Minimum seven years of software development experience. Proficiency in programming languages such as java, python, c#, or JavaScript. Experience with cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes). Strong understanding of cybersecurity principles and compliance frameworks (e.g., fed RAMP, NIST). Excellent problem-solving, communication, and leadership skills. Preferred qualifications Current active, in-scope DoD Secret clearance. A Master's degree is a plus. Prior experience working with government agencies or contractors. Knowledge of DevSecOps practices and tools. Familiarity with agile methodologies and project management tools. Additional Information Work Environment Working conditions are normal for an office environment, with possible remote work options. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a Support Manager, you will be responsible for developing and motivating a team of technical experts while leading day-to-day operations of the technical support team. Duties include facilitating the resolution of cases and spearheading engagement with Engineering, Customer Success and Professional Services teams. You will be a technical leader, responsible for leading a growing team of experienced technical support engineers to deliver a world class support experience. This role will report directly to the Director of Technical Support within North America. As a Regional Support Manager you will: Be responsible for the coaching and mentoring a team of experienced support engineers Develop growth plans for your direct reports to drive continuous improvement and development. Utilize a data driven approach to assess team performance Develop and/or enhance best practices, processes, and procedures to increase efficiency Use data from cases, escalations, and the field to understand trends Manage customer escalations by engaging directly with our customers and coordinating resources within Ping to resolve issues Review and respond to CSAT responses submitted by our customers Manage the daily influx of cases and service requests to ensure issues are appropriately prioritized and addressed in a timely manner Assess engineer casework for quality and consistency Work closely with global teams to ensure a uniform customer experience Work with operations and support leadership on the development and continuous improvement of Intelligent Swarming and Knowledge Centered Support programs You Have: 5 years related experience providing technical support or application support at an Enterprise level Experience with triaging and analyzing complex customer issues Experience working cross-functionally across multiple teams to resolve issues Understanding of DevOps best practices and experience with IAM An understanding of the fundamentals of Intelligent Swarming and Knowledge Centered Support Experience coaching and/or leading teams of 5+ engineers Experience with report building and data analysis Experience using data to evaluate and improve processes Passion for customer service Excellent team player Salary Range: $115,000 - $143,000 In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

We're looking for an Enterprise Project Manager to join Procore's Professional Services team. In this role, you'll manage internal and external resources to ensure professional service engagements are delivered successfully, on time, and within budget. The primary goal of this role is to help clients onboard, adopt, and grow with Procore while delivering exceptional value and ensuring high client satisfaction. As an Enterprise Project Manager, you'll partner with Professional Services Consultants, Delivery teams, Sales, Product, and Customer Success team members to execute client onboarding and service engagements. Use your consultative mindset, project management expertise, and resource coordination skills to plan, execute, and monitor projects while providing strategic guidance and thought leadership. This is an exciting opportunity to work closely with clients, help them achieve business outcomes, and contribute to Procore's growth and impact-apply today and join a team dedicated to excellence and client success. This position reports into the Manager of Project Management, Professional Services and can be based in our Carpinteria, CA, Tampa, FL, Austin, TX offices, or remotely from a US location. We're looking for candidates to join our team immediately! What you'll do: * Work with clients to define execution strategies that ensure delivery of all agreed-upon services and scope, including discovery and design workshops, Gantt project plans, resource management, risk tracking, and change management strategies. * Collaborate with key contacts, technical leadership, and Customer Success to execute custom statements of work and onboarding strategies. * Partner with the account team during pre-sales engagements to serve as the services delivery expert internally and externally. * Develop and implement repeatable processes and templates to create efficiencies and standardization. * Manage custom service delivery timelines and project plans to ensure on-time delivery of services and deliverables. * Own strategic delivery for one-time projects or scaled SOWs while supporting account growth initiatives. * Prepare accurate and insightful reports on project progress, budget, and risks using Procore's internal systems. * Provide proactive and high-level service to Procore clients through consistent and clear communication. * Maintain working knowledge of Procore's products, business model, emerging technologies, and service best practices. What we're looking for: * 8+ years of experience managing or supporting large-scale services delivery. * Strong skills in creating and managing Gantt project schedules, documenting business outcomes, managing and forecasting resources, and maintaining RAID logs. * Experience managing complex projects across web and mobile applications for documentation management, project management, or similar platforms. * Prefer experience in construction and/or financial SaaS industries and Organizational Change Management consulting. * Innovative, persuasive, creative, goal-oriented, optimistic, proactive, and adaptable. * Deep understanding of value drivers and establishing standard operating procedures. * Proven success managing professional services projects delivering $100K+ and effectively managing scope. * Willingness to travel for client on-sites and company events (up to 30-40% of time). * PMP and/or CAPM certification strongly preferred. Note: While this role works closely with all levels of our organization, including Sales, it is not a selling role. The focus is on ensuring clients are well supported, educated, and fully adopted on Procore's platform. Additional Information Base Pay Range: On Target Earning Range: This role may also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.