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The differences between supervisors, technical support and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a supervisor, technical support and an administrative technical support. Additionally, a supervisor, technical support has an average salary of $87,039, which is higher than the $46,753 average annual salary of an administrative technical support.
The top three skills for a supervisor, technical support include customer service, customer satisfaction and direct reports. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Supervisor, Technical Support | Administrative Technical Support | |
| Yearly salary | $87,039 | $46,753 |
| Hourly rate | $41.85 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,833 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Supervisors, technical support and administrative technical supports have different pay scales, as shown below.
| Supervisor, Technical Support | Administrative Technical Support | |
| Average salary | $87,039 | $46,753 |
| Salary range | Between $62,000 And $121,000 | Between $29,000 And $75,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Applied Materials | AIG |
| Best paying industry | Finance | - |
There are a few differences between a supervisor, technical support and an administrative technical support in terms of educational background:
| Supervisor, Technical Support | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between supervisors, technical support' and administrative technical supports' demographics:
| Supervisor, Technical Support | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.6% Female, 25.4% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |