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The differences between supervisors, technical support and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a supervisor, technical support and a senior support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $87,039 average annual salary of a supervisor, technical support.
The top three skills for a supervisor, technical support include customer service, customer satisfaction and direct reports. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Supervisor, Technical Support | Senior Support Specialist | |
| Yearly salary | $87,039 | $106,515 |
| Hourly rate | $41.85 | $51.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,833 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 55% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Supervisors, technical support and senior support specialists have different pay scales, as shown below.
| Supervisor, Technical Support | Senior Support Specialist | |
| Average salary | $87,039 | $106,515 |
| Salary range | Between $62,000 And $121,000 | Between $71,000 And $159,000 |
| Highest paying City | New York, NY | Piscataway, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | Applied Materials | Eclaro |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a supervisor, technical support and a senior support specialist in terms of educational background:
| Supervisor, Technical Support | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between supervisors, technical support' and senior support specialists' demographics:
| Supervisor, Technical Support | Senior Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.6% Female, 25.4% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |