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The differences between supervisors, technical support and technical support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a supervisor, technical support and a technical support coordinator. Additionally, a supervisor, technical support has an average salary of $87,039, which is higher than the $41,092 average annual salary of a technical support coordinator.
The top three skills for a supervisor, technical support include customer service, customer satisfaction and direct reports. The most important skills for a technical support coordinator are customer service, phone calls, and excellent interpersonal.
| Supervisor, Technical Support | Technical Support Coordinator | |
| Yearly salary | $87,039 | $41,092 |
| Hourly rate | $41.85 | $19.76 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,833 | 157,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
Supervisors, technical support and technical support coordinators have different pay scales, as shown below.
| Supervisor, Technical Support | Technical Support Coordinator | |
| Average salary | $87,039 | $41,092 |
| Salary range | Between $62,000 And $121,000 | Between $28,000 And $59,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Applied Materials | Cottage Health |
| Best paying industry | Finance | Technology |
There are a few differences between a supervisor, technical support and a technical support coordinator in terms of educational background:
| Supervisor, Technical Support | Technical Support Coordinator | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between supervisors, technical support' and technical support coordinators' demographics:
| Supervisor, Technical Support | Technical Support Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.6% Female, 25.4% | Male, 57.1% Female, 42.9% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |