Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between supervisors, technical support and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a supervisor, technical support and a technical support senior engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $87,039 average annual salary of a supervisor, technical support.
The top three skills for a supervisor, technical support include customer service, customer satisfaction and direct reports. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Supervisor, Technical Support | Technical Support Senior Engineer | |
| Yearly salary | $87,039 | $107,429 |
| Hourly rate | $41.85 | $51.65 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,833 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 64% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Supervisors, technical support and technical support senior engineers have different pay scales, as shown below.
| Supervisor, Technical Support | Technical Support Senior Engineer | |
| Average salary | $87,039 | $107,429 |
| Salary range | Between $62,000 And $121,000 | Between $82,000 And $140,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | Delaware |
| Best paying company | Applied Materials | PayPal |
| Best paying industry | Finance | Telecommunication |
There are a few differences between a supervisor, technical support and a technical support senior engineer in terms of educational background:
| Supervisor, Technical Support | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 64% |
| Most common major | Business | Electrical Engineering |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between supervisors, technical support' and technical support senior engineers' demographics:
| Supervisor, Technical Support | Technical Support Senior Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.6% Female, 25.4% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |