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The differences between supervisors, technical support and technical support trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a supervisor, technical support and a technical support trainer. Additionally, a supervisor, technical support has an average salary of $87,039, which is higher than the $45,722 average annual salary of a technical support trainer.
The top three skills for a supervisor, technical support include customer service, customer satisfaction and direct reports. The most important skills for a technical support trainer are customer service, product support, and technical support.
| Supervisor, Technical Support | Technical Support Trainer | |
| Yearly salary | $87,039 | $45,722 |
| Hourly rate | $41.85 | $21.98 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,833 | 168,898 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
Supervisors, technical support and technical support trainers have different pay scales, as shown below.
| Supervisor, Technical Support | Technical Support Trainer | |
| Average salary | $87,039 | $45,722 |
| Salary range | Between $62,000 And $121,000 | Between $25,000 And $82,000 |
| Highest paying City | New York, NY | Mountain View, CA |
| Highest paying state | New York | California |
| Best paying company | Applied Materials | T.D. Williamson |
| Best paying industry | Finance | Technology |
There are a few differences between a supervisor, technical support and a technical support trainer in terms of educational background:
| Supervisor, Technical Support | Technical Support Trainer | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between supervisors, technical support' and technical support trainers' demographics:
| Supervisor, Technical Support | Technical Support Trainer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.6% Female, 25.4% | Male, 64.3% Female, 35.7% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |