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The differences between supervisors, technical support and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a supervisor, technical support and a technician support team leader. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $87,039 average annual salary of a supervisor, technical support.
The top three skills for a supervisor, technical support include customer service, customer satisfaction and direct reports. The most important skills for a technician support team leader are customer service, printers, and desktop support.
| Supervisor, Technical Support | Technician Support Team Leader | |
| Yearly salary | $87,039 | $88,988 |
| Hourly rate | $41.85 | $42.78 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,833 | 142,576 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 56% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
Supervisors, technical support and technician support team leaders have different pay scales, as shown below.
| Supervisor, Technical Support | Technician Support Team Leader | |
| Average salary | $87,039 | $88,988 |
| Salary range | Between $62,000 And $121,000 | Between $64,000 And $122,000 |
| Highest paying City | New York, NY | San Mateo, CA |
| Highest paying state | New York | New York |
| Best paying company | Applied Materials | Chevron |
| Best paying industry | Finance | Technology |
There are a few differences between a supervisor, technical support and a technician support team leader in terms of educational background:
| Supervisor, Technical Support | Technician Support Team Leader | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between supervisors, technical support' and technician support team leaders' demographics:
| Supervisor, Technical Support | Technician Support Team Leader | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.6% Female, 25.4% | Male, 73.9% Female, 26.1% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |