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  • Intake Specialist

    Superior Skilled Trades

    Support specialist job in Rockledge, FL

    Superior Skilled Trades (SST) is seeking an Intake Specialist to act as our first point-of-contact for phone, electronic, and in-person communication in our high-volume environment. We're looking for someone with a professional and outgoing personality who will offer welcoming customer service throughout all interactions with field employees and customers, ensuring that all needs are met. Join our high-energy team where we pride ourselves on delivering top-tier talent solutions to our clients and offering meaningful job opportunities to skilled tradespeople throughout the country, all while maintaining a supportive internal culture! Fulltime, Internal Position: Intake Specialist Location: Rockledge, FL Hourly Rate: $18.00/hr+ Schedule: Mon-Fri, 8:00 AM - 5:00 PM Key Responsibilities Communication: Answering phones, gaining pertinent information in order to direct calls, managing emails, working together with internal team members. Customer Service: Offering a positive and welcoming experience with every interaction. Document & Data Management: Utilizing Excel and the entire Microsoft Suite when reviewing reports, and/or cross-checking and verifying data. Office Operations: Assisting the team with project-based and administrative initiatives and providing general assistance to managers and team members. Essential Skills & Qualifications Prior experience managing business phone/email communication (e.g., receptionist and/or administrative assistant-type roles). Excellent communication (written and verbal) and interpersonal skills. Extremely punctual. Proficiency with office software (e.g., MS Office Suite, databases). Ability to multitask within in a fast-paced environment. Willingness and interest in jumping in as needed, exploring new opportunities, and taking on new tasks. Growth-oriented mindset.
    $18 hourly 3d ago
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  • Tech Support Specialist - Winter Springs, FL

    American Premier Services 3.6company rating

    Support specialist job in Winter Springs, FL

    Full-time Description Responsibilities: Support all first-level issues related to electronics and devices, including assistance with Help Desk tickets and coordination with IT. Set up company-issued phones and other electronic equipment. Asset manage company-issued IT equipment (phones, computers, printers, tablets). Collaborate with IT to create company email accounts and troubleshoot login issues. Communicate with new hires to provide login information, ensure their equipment is configured correctly, and confirm proper setup. Support administrative sites and functions. Troubleshoot and resolve technology-related issues. Perform additional tasks as assigned by management. Job Requirements: BA/BS degree or equivalent combination of education and experience. Excellent organizational skills with strong attention to detail. Good communication and problem-solving skills. Salary Description $40,000 - $45,000 annually
    $40k-45k yearly 19d ago
  • IT Help Desk Technician

    Currency Exchange International 4.6company rating

    Support specialist job in Orlando, FL

    Job Description Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: *************************************** Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies. Our Values: Customer First - We earn the right to be our clients' first choice. Integrity - We hold ourselves to the highest standard to build trust. Collaborative - We always win as a team. Innovative - We find new methods to deliver change and advance technology to the industry. Passionate - We are driven to be the best in class. Currency Exchange International is looking for a proactive, results-driven, and organized professional to the join the team as an IT Help Desk Technician at our office in Orlando, FL! Essential Functions: Assisting with local helpdesk issues Responding to help requests from remote branch locations and offices including the use of remote access tools and troubleshooting with end-users over the phone or messenger Thoroughly documenting completed work using the company ticketing system Hands-on work for various cabling or installation purposes within the office, which may require climbing a ladder and using basic tools Provide on-call support to office users during some off-hours Knowledge in the following areas are necessary: Strong knowledge of Windows 7, 8.1, 10, Server 2008, Server 2008 R2, Server 2012 R2 and various administrative tasks Experience with remote access software such as Screenconnect, Teamviewer, or Remote Desktop Troubleshooting Windows installation issues including drivers, printers, scanners, and other software Formatting and installing Windows Operating Systems, either manually or via mass-imaging technologies, like MDT Using a ticketing system for prioritizing and documenting progress on issues and projects within the company and department Familiar with patch management and asset inventory technologies and methodology Proficiency with OS-native or OS-agnostic programming languages to be used for scripting automated tasks Cutting and terminating Ethernet patch cables Enthusiasm and a genuine interest in technology Competencies: Action Oriented Functional Skills Situational Adaptability Effective Communication Optimizes Work Processes Nimble Learning Required Education and Experience: Experience in a PC/local area network support environment. Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices. Strong working knowledge of Windows, Microsoft Office, MS-DOS, communications software, virus protection, and diagnostic software. Ability to diagnose and resolve onsite and remote PC related computing problems. Benefits: Commuter Reimbursement - CXI will pay the driving toll, bus or metro cost in and out of work Holiday Pay - 11 days of paid designated holidays annually Vacation Pay - 10 days of paid vacation time off annually Sick/Personal Days - 5 days of paid sick/personal time off annually 401K Plan - Company matches at 5% Health/Dental/Vision - 60% payment of the Health/Dental/Vision Insurance premiums Short and Long-Term Disability - Plan premiums are fully covered by CXI Currency Exchange International is committed to providing a fair and inclusive interview process for all candidates. We invite and support applications from individuals with disabilities. Accommodations are readily available upon request to ensure that candidates can fully participate in every stage of the selection process.
    $27k-51k yearly est. 24d ago
  • Help Desk Technician I (Part-Time)

    Dr Phillips Center 4.8company rating

    Support specialist job in Orlando, FL

    This position is responsible for providing technical support for desktop hardware and software to end users, as well as assisting with the installation and configuration of new systems. The role requires maintaining positive, professional, and collaborative relationships with colleagues, guests, clients, donors, and partners. As the first point of contact for users seeking technical assistance by phone, email, chat, or through the ticketing system. Respond to support requests, resolve incidents in a timely and efficient manner, document all troubleshooting steps and solutions, and escalate complex issues to senior IT staff when necessary. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES Record, track, and document support requests in the help desk ticketing system. Assist in the installation and maintenance of all workstations, printers, and peripherals. Troubleshoot desktop hardware/software (MacOS/Windows). Deliver both remote and onsite troubleshooting support for multiple systems. Diagnose and resolve issues with network hardware and wireless connectivity Installation of new software and necessary service support. Perform operating system updates, upgrades and patches as needed. Provide support for printing and copying equipment Provide support during Events and Performances. Assist with network wiring and technical setup for events, board conferences, and executive-level meetings. Responsible for maintaining accurate inventory levels and an organized work environment Follow and support all operational policies and procedures. Assimilate into the arts center culture through understanding, supporting and demonstrating the core values. Ability to manage time, prioritize tasks, and work independently or as part of a team. Provide real-time guidance to users, ensuring clear communication and a positive support experience. Maintain a customer-focused attitude with strong communication and professionalism. Ability to multitask, prioritize workload, and stay organized in a fast-paced environment. Able to remain calm under pressure. Ability to work effectively with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. Maintain Dr. Phillips Center standards of customer service at all times. Able to effectively communicate in English in both written and oral forms. Other duties as assigned. Knowledge and Experience Actively pursuing a technical or associate's degree in a related field; or, in lieu of a degree, at least one year of technical support experience with CompTIA A+, Net+, or comparable certifications; or an equivalent combination of education and experience.2+ years utilizing MS Excel, MS PowerPoint, and SharePoint. Basic knowledge of IT systems and concepts including OSI Layer Model, TCP/IP networking, Information security concepts, workstation management. Skilled in diagnosing and resolving issues related to wireless network performance and connectivity. Experience with Windows/MacOS/Android/iOS troubleshooting Must have a working knowledge of the Apple operating system and Apple software Familiarity with the Windows operating system and baseline level functions Must be able to troubleshoot common computer issues (Internet connectivity, basic computer set-up, customization and preferences, software installation, various web browsers, etc.) Working knowledge of other software is preferred (Microsoft Office suite, Adobe suite, etc.) Basic knowledge of server hardware models and hardware monitoring tools. Basic knowledge of storage, database, networking, and server technologies. Special Conditions of employment This position requires the ability to work a variable schedule, evenings, weekends, and holidays to meet operational needs.
    $39k-62k yearly est. 4d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Support specialist job in Orlando, FL

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $33k-45k yearly est. 1d ago
  • Help Desk Technician

    Omniscius Consulting

    Support specialist job in Orlando, FL

    Job Description Our client is seeking candidates for a Help Desk Technician to support a DoD customer in Orlando, FL. Qualified candidates must have an active DoD Secret clearance. The Help Desk Technician shall provide phone and onsite support for headquarters personnel and phone/remote desktop support for the field offices. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on the Unclassified (NIPRNet) and Classified (SIPRNet) networks. Responsibilities: Meet established service level metrics for call response, technical support, and customer service Input trouble calls into the ticket tracking system. Ensure all relevant information is gathered and documented Resolve trouble calls; in person at the help desk, over phone, and/or through email Analyze and resolve trouble tickets utilizing tools such as remote desktop Escalate trouble tickets when required by service desk processes to Tier II, Tier III, or appropriate team/individual Provide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner Assign Trusted Agents (TA's) responsible for issuing alternate tokens to HQ personnel when required Fully document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable Maintain existing and when required create new SOPs in support of this objective for common Help Desk processes and activities. Requirements: Active DoD Secret Security Clearance A+ Certification Powered by JazzHR lJ0e9q1jx8
    $34k-57k yearly est. 10d ago
  • Executive IT Support / Help Desk

    Landmark Aviation

    Support specialist job in Orlando, FL

    The Technology Solutions Analyst is a strategic, client-facing technology expert who ensures seamless, high-touch support for executive-level users and high-profile stakeholders. This position requires advanced technical knowledge, autonomous decision-making, and a proactive approach to resolving complex IT issues in a highly dynamic, confidential environment. This role requires exercising discretion and independent judgment in planning and delivering customized IT services, driving technology optimization to enhance C-suite productivity.
    $34k-57k yearly est. Auto-Apply 58d ago
  • IT Support Specialist - Orlando, FL

    Msccn

    Support specialist job in Orlando, FL

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Job Description ASE is looking for an experienced IT Support Specialist to work on-site full-time in support of the Cybersecurity Operations Branch at the Naval Air Warfare Center Training Systems Division (NAWCTSD) in Orlando, Florida. This role is focused on ticketing, account management, and day-to-day cybersecurity support. To join our team of outstanding professionals, apply today! Responsibilities Serve as POC for user account lifecycle management, including creation, modification, reactivation, and deactivation of NIPR and SIPR accounts, ensuring compliance with DoD and command security policies. Create, review, validate, and submit System Access Authorization Requests (SAARs), Privileged Access Agreements (PAA), and Alternate Token TAs (DEV/NNPI/Admin). Act as Command DTA, assisting with DTA burns and conducting anti-virus scanning of media in accordance with security procedures. Provide support to customers and leadership on access requirements, account status, and security processes across NIPRNet, SIPRNet, NMCI, and associated systems. Coordinate and prioritize incoming service requests by assessing impact, urgency, and risk, assigning work to appropriate personnel, and ensuring timely resolution. Manage SIPR token issuance, activations, reactivations, and PIN resets, exercising discretion in troubleshooting and escalation when issues arise. Submit and track Server Certificate Enrollment Requests, Wireless Waiver Requests, and NMCI dormant account requests, ensuring proper documentation and approvals. Conduct periodic 30-day NIPR/SIPR account reviews, identifying discrepancies, recommending corrective actions, and documenting compliance findings. Perform malicious email reviews and assist with incident identification, reporting, and coordination with cybersecurity stakeholders. Review and report VRAM Lab Status, identifying risks or deficiencies and communicating findings to appropriate personnel. Support the CISSM Office by independently processing account-related requests and ensuring compliance with applicable security directive. Draft and submit ISSO Appointment Letter Requests, coordinating with leadership and security personnel as required. Conduct wireless building scans and classified room End-of-Day (EoD) checks, ensuring compliance with security standards and reporting anomalies. Troubleshoot IT systems, including computers, printers, and peripherals, applying analytical judgment to resolve complex or recurring issues and determine when escalation is required. Additional Qualifications/Responsibilities Qualifications Active DoD SECRET clearance is required for consideration. COMPTIA A+ or similar certification. A.A., A.S., B.A., or B.S. degree in Information Technology or a related field. Relevant experience considered in lieu of degree. 3+ years of experience providing technical assistance to users. Experience logging and tracking issues in a Help Desk/ticketing system. Experience performing Tier-1 troubleshooting. Experience configuring computers, peripherals, and related IT equipment. Ability to diagnose and resolve basic desktop, network, and account issues. Desired Qualifications: COMPTIA Security+ certification. Strong customer service and communications skills. Working knowledge of DoD IT systems and account provisioning. Familiarity with NMCI processes Familiarity with NIPR/SIPR environments Understanding of RMF principles and cybersecurity best practices Ability to work effectively with government and contractor personnel in a dynamic environment
    $34k-57k yearly est. 4d ago
  • Resident Technology Support Analyst

    Parasol Alliance

    Support specialist job in Orlando, FL

    Resident Technology Support Analyst Reports to: Manager of Resident Support Do you enjoy working or spending time with the senior population? We are seeking a creative and upbeat individual to engage and empower seniors through technology in our client's senior living communities in the Orlando, FL area. If you are compassionate, patient, and have a “can-do” attitude all while smiling as you multi-task and prioritize your day, please read below! We hope you will consider working with a great team who provides IT support for people over the age of 55! The Resident Technology Support Analyst will provide technology support for the residents that live in our client's communities. This is a full-time position with working hours between 8 am to 5 pm. Position Mission The Resident Technology Support Analyst will be responsible for providing technology support for resident that live in our client's community. This position will require one-on-one personalized experiences for in home visits and community-based classes provided in a group setting. Requirements Must be upbeat, outgoing and have a cheerful disposition Experience working or volunteering in a senior living setting a plus Ability to build and maintain relationships with residents, their families and the community staff Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed Management experience is a plus Must be able to complete a Level 2 background check (fingerprinting may be required), substance screening, and TB test. Additional requirements may also be required such as masking during flu season. Responsibilities Intake of resident support requests Schedule onsite appointments for technical support Onsite support of resident hardware and software Create and lead group classes on different consumer technology Phone and email support for initial incoming tickets Ticket resolution as per the client service level agreement Detailed documentation within service tickets on issue steps and resolution Excellent customer service on the phone, via email and in person Position Metrics 30 days Will prepare content for first class to be scheduled and presented within 60 days of hire Will demonstrate an understanding of ticket process Client and staff feedback will be positive, regarding attitude while onsite, over the phone, and in written form. 90% of tickets assigned will be contacted or worked within the first 24 hours 60 days Will continue to prepare ongoing content and have monthly classes scheduled with topics for the next month determined Will successfully complete or escalate tickets following proper processes (documentation, explanation of what was done, checklists, etc) Client and staff feedback will be positive, regarding attitude while onsite, over the phone, and in written form. 95% of tickets assigned will be contacted or worked within the first 24 hours 90 days Will continue to prepare ongoing content and have bi-monthly classes scheduled with topics for the next 3 months determined. Will successfully complete or escalate tickets following proper processes (documentation, explanation of what was done, checklists, etc) Client and staff feedback will be positive, regarding attitude while onsite, over the phone, and in written form. 100% of tickets assigned will be contacted or worked within the first 24 hours Benefits: Cell phone/internet reimbursement Medical, dental, vision, 401k Responsible paid time off Certification reimbursement Company Culture Our Values: Teamwork Accountability Communication Empathy Leadership Expertise If you want to work for a values driven, high performance company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance into not only the clients of Parasol but the formation of Parasol itself. We are a virtual company that offers work from home, responsible time off and bonus opportunities.
    $34k-57k yearly est. 4d ago
  • Technical Support Analyst in Orlando, FL - Hybrid Role

    GD Resources

    Support specialist job in Orlando, FL

    Please share profile to [email protected] Duration: Long Term Hybrid Role: Work Persona - Flexible: Weekly on Wednesday and Thursday at the office. Overview: Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering. What you will do in this role: • Be a Customer Advocate providing support to users/administrators of our platform • Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations • Resolve technical cases?created by customers looking for?help to understand or?troubleshoot unexpected?behaviors or answer technical?questions about the ServiceNow?software and platform. • Gain an understanding of?the ServiceNow platform and all?core functionality. • Analyze data with a?view to isolate the potential?cause of the issue. • Involve others to?accomplish personal and group?goals. What you will need to be successful in this role: • Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder) • Understanding of Email?Troubleshooting (e.g. Office 365, Exchange )? • Knowledge on Web?Services (SOAP, REST)? • Experience Data Extraction Technologies (e.g. JDBC, ODBC) • Hands-on experience exporting/importing data between separate systemS • Working knowledge on Network troubleshooting (e.g. Ping, Telnet) • Hands on experience in any?bi-directional, integration between two systems? • Some experience with Scripting languages:? JavaScript, Python, Perl, Unix Shell, Windows Shell) • Experience with relational databases (e.g. MySQL, Oracle) • Experience with the gathering and reading of various log files including tools like Splunk Hiring Manager Notes Integrations gets a mix of issue types that typically center around there broad topics: • Email Configuration and Maintenance (Not just Outlook App) • SSO/Authentication (Candidate should Know who to configure the tecnologiy and how this works internally, NOT just assign or grant user/permissions). • Web Services • Scripting /Rest API • Database issues Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead we are looking for candidates that some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time. Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role? • Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language • What backgrounds/skills can we be more flexible with that can be learned on the job? • SSO and authentication, Email protocols and servers What will the interview process look like? • First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions) • Second round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions) • Final Round - Optional
    $34k-57k yearly est. Auto-Apply 58d ago
  • Technical Support Analyst

    Eola Technology Partners

    Support specialist job in Orlando, FL

    Job DescriptionSalary: Were Hiring! Helpdesk Technician Tier 2 Support (Managed Services) Eola Technology Partners is seeking a skilled and motivated Tier 2 Helpdesk Technician to join our growing Managed Services team. If youre passionate about solving complex technical issues, providing excellent customer support, and want to grow in a collaborative IT environmentwe want to hear from you. Key Responsibilities: Setup and maintain customers' networks, Office 365/Google Workspace environments, and hosted voice environments Provide on-site support at client locations for troubleshooting and deployments Serve as an escalation point and mentor to Tier 1 team members Meet and exceed SLA standards with timely ticket resolution and top-tier customer service Participate in on-call rotation for remote support escalations Qualifications: Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience 4+ years of diverse technical experience supporting Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure Must be authorized to work in the U.S. and pass a background check Must pass an initial and random drug screening Desired Skills: Proficiency with Office 365 and Google Workspace administration and support Experience deploying and managing Intune with Windows Autopilot Familiarity with Microsoft Defender for Endpoint Working knowledge of Windows PowerShell scripting Microsoft certifications such as MS-900, MS-700, MS-500, MS-100 and/or AZ-100 preferred Experience supporting end users and documenting procedures/user guides Strong written and verbal communication skills Ability to multitask and manage concurrent projects Detail-oriented, self-motivated, and adaptable under pressure Skilled at translating technical concepts into user-friendly explanations Location: ETP Office *NOTE this is not a remote position Full-Time | Competitive Pay | Career Growth Opportunities
    $34k-57k yearly est. 15d ago
  • CLIENT INTAKE AND SUPPORT SPECIALIST - 48007209 (BLIND SERVICES)

    State of Florida 4.3company rating

    Support specialist job in Orlando, FL

    Requisition No: 868385 Agency: Department of Education Working Title: CLIENT INTAKE AND SUPPORT SPECIALIST - 48007209 (BLIND SERVICES) Pay Plan: Career Service Position Number: 48007209 Salary: $38,492.00 to $42,341.20 Annually Posting Closing Date: 01/19/2026 Total Compensation Estimator Tool Florida Department of Education Division of Blind Services Bureau of Client Services and Program Support Location: District 6/Orlando (Orange County) Client Intake and Support Specialist for the Blind Position Title: Rehabilitation Technician - Blind (Career Service) Salary Range: $38,492.00 to $42,341.20 Annually CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY This advertisement may be used to fill multiple vacancies up to six months. APPLICATION INFORMATION & HIRING REQUIREMENTS: Application Information: * Your Candidate Profile (application) must be complete in its entirety. * Work History (in easy to review chronological order) Consists of: * Any position held by a State of Florida Agency * Any position held by a Florida University * All periods of employment from high school graduation * All periods of current or prior unemployment * Gaps 3 months or more must be accounted for* * Any Education * Any Volunteer Experience * Your resume and application must match * *Gaps 3 months or more must be addressed - you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps. * It is unacceptable to use the statement "See Resume" in place of entering work history. Your candidate profile will be converted to your official application. * Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. Hiring Information and Requirements: * The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system. * If claiming Veteran's Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only. * If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only. If you are missing any of the items above, your packet may be held up at the final review step. NOTE: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process. OFFICE CONTACT: Laura Wentworth, HR Liaison Phone: ************ JOB DESCRIPTION: This position serves as a Rehabilitation Technician/Client Intake and Support Specialist for the Blind/Visually Impaired in the Division of Blind Services District 6 Office, located in Orlando, Florida. This position is responsible for providing intake services and case management for blind and visually impaired consumers of the Division of Blind Services. Intake services include gathering eye medical data for the purpose of eligibility determination by the Human Services Program Consultant (Employment Program Counselor). DUTIES & RESPONSIBILITIES: (Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.) The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions: * Conducts client intake. * Assesses client's resources. * Performs follow-up and maintains client contact through telephone calls and emails. * Interviews, counsels, and evaluates clients to determine individual therapeutic activity needs. * Consults with other professionals and team members concerning recommended programs. * Prepares reports on clients' progress and their reactions to various activities. * Evaluates rehabilitation therapy programs and makes recommendations for adjustments and revisions. * Conducts in-depth interviews with a diverse group of blind and visually impaired clients to assist in the determination of their eligibility for rehabilitation services and the feasibility for achieving a vocational independent living or educational goal. * Determines existing problems and evaluates individual needs for achieving independence in daily living, in acquiring communication skills and/or obtaining suitable employment. * Develops community contacts for similar benefits and socialization. * Assists in the implementation of policies, standards, rules, regulations, and guidelines for program planning. * Reviews applicant records to ensure that all necessary documentation is current and consistent with program guidelines. * Composes and drafts letters and other correspondence. KNOWLEDGE, SKILLS & ABILITIES: * Knowledge of medical and psychological aspects of rehabilitation. * Knowledge of community resources. * Knowledge of employment program process. * Knowledge of employment program policies and procedures. * Knowledge of office procedures. * Knowledge of the medical aspects of rehabilitation. * Knowledge of employment program purchasing and accounting procedures. * Knowledge of basic data operations and terminology. * Skill in operation of general office equipment. * Ability to operate a computer terminal. * Ability to make decisions and to work independently. * Ability to establish and maintain effective working relationships with others. * Ability to maintain records. * Ability to compose correspondence without specific instructions. * Ability to communicate effectively. * Ability to plan, organize and coordinate work. WHO WE'RE LOOKING FOR: The ideal incumbent must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior and performance sometimes under stressful conditions. The incumbent must interact courteously with others. The performance and behavior of all employees must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit. Attendance is an essential function. OTHER MISCELLANEOUS DUTIES: * Performs other duties as requested. * Some travel is required. MINIMUM QUALIFICATIONS: * A bachelor's degree from an accredited college or university in a field of study reasonably related to vocational rehabilitation, to indicate a level of competency and skill demonstrating basic preparation in a field of study such as vocational rehabilitation; or * Four years of professional and relevant experience in a public vocational rehabilitation program. Preference will be given to those with a bachelor's degree. PREFERRED QUALIFICATIONS: Preference will be given to candidates with: * A bachelor's or master's degree from an accredited college or university. * Three (3) to five (5) years' experience in a public vocational rehabilitation program. * An ability to establish and maintain education and experience requirements to ensure an understanding of the evolving labor force and the needs of individuals with disabilities. * Knowledge of the Workforce Innovation and Opportunity Act (WIOA). DIVISION OF BLIND SERVICES MISSION STATEMENT: The Division of Blind Services ensure blind and visually impaired Floridians have the tools, support and opportunities to achieve success. In partnership with others, we create a barrier-free environment in the lives of Floridians with visual disabilities. The Florida Division of Blind Services helps blind and visually impaired individuals achieve their goals and live their lives with as much independence and self-direction as possible. The Division serves thousands of Floridians through its plethora of programs and services. District and Satellite Offices located throughout the state, as well as the Career, Technology and Training Center for the Blind & Visually Impaired (CTTC), and the Braille and Talking Books Library. The Division of Blind Servies has become a national model in education, employment and other services that foster independence for blind and visually impaired Floridians. FLDOE: Division of Blind Services Working for the State of Florida has Benefits! * State Group Insurance Coverage options+ (health, life, dental, vision, and other supplemental options) * Nine paid holidays and a Personal Holiday each year. * Student Loan Forgiveness Program (Eligibility required). * Tuition Fee Waivers (Accepted by major Florida colleges/universities). * Maternity and Parental Leave Benefits. * Retirement plan options, including employer contributions (*************** * Annual and Sick Leave Benefits. * Flexible Spending Accounts. * Ongoing comprehensive training provided. * Highly skilled, professional environment. For a more complete list of benefits, visit ***************************** * We care about the success of our employees. * We care about the success of our clients. * We are always improving our technology, our tools, our customers' experiences and ourselves. * We offer rewarding experiences for reliable, compassionate and professional employees. LEAVE INFORMATION: (CS) * Annual Leave - All full-time Career Service employees filling established positions earn annual leave in varying increments dependent upon years of creditable service. Employees with up to 5 years of creditable service earn 8.667 hours per month, with 5 to 10 years earn 10.833 hours per month and those with over 10 years of service earn 13 hours per month. Employees in Senior Management Service and Selected Exempt Service positions are credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment. * Sick Leave - Career Service employees earn 8.667 hours of sick leave credits per month. BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct the required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement. SELECTIVE SERVICE SYSTEM (SSS) AND REQUIREMENT: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the Selective Service website. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:
    $38.5k-42.3k yearly 1d ago
  • Sr. Acquisition Support Specialist

    Ost Inc. 4.3company rating

    Support specialist job in Orlando, FL

    Job Description Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. OST is one of an elite set of companies worldwide to be externally appraised CMMI Level 5. The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients. Sr. Acquisition Support Specialist Description of Specific duties in a typical workday for this position: The Sr. Acquisition Support Specialist provides acquisition and contracting support to PM Synthetic Environment, assisting Government personnel in planning, developing, executing, and managing acquisition actions in support of synthetic environment capabilities. The individual supports acquisition lifecycle activities to ensure procurements are compliant, well-documented, and aligned with program objectives, cost, schedule, and performance requirements. Responsibilities include supporting development and review of acquisition documentation such as Statements of Work (SOWs), Performance Work Statements (PWSs), Independent Government Cost Estimates (IGCEs), market research documentation, acquisition strategies, and Contract Data Requirements Lists (CDRLs). The Acquisition Support Specialist assists with coordination of acquisition packages, responses to contracting office inquiries, and tracking of contract actions, modifications, and deliverables. Additional duties include supporting technical and management proposal evaluations in accordance with established evaluation criteria; assisting with funding documentation and acquisition planning milestones; tracking contract performance and deliverable status; and supporting program reviews and acquisition-related briefings. The role collaborates closely with program managers, systems engineers, test engineers, logisticians, and contracting personnel to ensure acquisition efforts effectively support PM Synthetic Environment requirements. The Sr. Acquisition Support Specialist provides administrative and analytical support to acquisition decision-making and ensures acquisition processes are executed efficiently and in compliance with applicable policies and regulations. Position Requirements: Bachelor's degree in business, Acquisition Management, Contracting, Program Management, Engineering, or a related field Minimum of 10 years of experience supporting acquisition or contracting activities within a DoD or Federal environment Demonstrated experience with: Development and review of acquisition documentation (SOWs, PWSs, IGCEs) Market research and acquisition planning support Contract action tracking and deliverable management Coordination with contracting offices and technical teams Acquisition reporting and documentation Active Secret Clearance This is a full-time position paying a base salary and full benefits and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a resume. OST is an equal- opportunity employer. Applicants are considered for positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran , or any other category protected by applicable federal , state, or local law.
    $50k-93k yearly est. 5d ago
  • eCommerce Specialist-Internet Help Desk, DC (Orlando, FL) Bench - FT

    Walt Disney Co 4.6company rating

    Support specialist job in Orlando, FL

    We are looking for an eCommerce Specialist-Internet Help Desk! In this role, you will assist Guests with their digital experience through the website and in the My Disney Experience application. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida. The eCommerce Specialist-Internet Help Desk will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 05:45 a.m. -12:15 a.m. The starting pay rate for this position is $20.10 per hour
    $20.1 hourly 21d ago
  • Acquisition Support Specialist

    Optimal Solutions and Technologies 3.3company rating

    Support specialist job in Orlando, FL

    Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. OST is one of an elite set of companies worldwide to be externally appraised CMMI Level 5. The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients. Acquisition Support Specialist Description of Specific duties in a typical workday for this position: The Acquisition Support Specialist provides acquisition and contracting support to PM Synthetic Environment, assisting Government personnel in planning, developing, executing, and managing acquisition actions in support of synthetic environment capabilities. The individual supports acquisition lifecycle activities to ensure procurements are compliant, well-documented, and aligned with program objectives, cost, schedule, and performance requirements. Responsibilities include supporting development and review of acquisition documentation such as Statements of Work (SOWs), Performance Work Statements (PWSs), Independent Government Cost Estimates (IGCEs), market research documentation, acquisition strategies, and Contract Data Requirements Lists (CDRLs). The Acquisition Support Specialist assists with coordination of acquisition packages, responses to contracting office inquiries, and tracking of contract actions, modifications, and deliverables. Additional duties include supporting technical and management proposal evaluations in accordance with established evaluation criteria; assisting with funding documentation and acquisition planning milestones; tracking contract performance and deliverable status; and supporting program reviews and acquisition-related briefings. The role collaborates closely with program managers, systems engineers, test engineers, logisticians, and contracting personnel to ensure acquisition efforts effectively support PM Synthetic Environment requirements. The Acquisition Support Specialist provides administrative and analytical support to acquisition decision-making and ensures acquisition processes are executed efficiently and in compliance with applicable policies and regulations. Position Requirements: * Bachelor's degree in Business, Acquisition Management, Contracting, Program Management, Engineering, or a related field * Minimum of 4 years of experience supporting acquisition or contracting activities within a DoD or Federal environment * Demonstrated experience with: * Development and review of acquisition documentation (SOWs, PWSs, IGCEs) * Market research and acquisition planning support * Contract action tracking and deliverable management * Coordination with contracting offices and technical teams * Acquisition reporting and documentation * Must have secret clearance This is a full time position paying a base salary and full benefits, and has possible bonus potential based on merit and performance. To be considered for this position , please apply online with a resume. OST is an equal- opportunity employer. Applicants are considered for positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran , or any other category protected by applicable federal , state, or local law.
    $43k-76k yearly est. 5d ago
  • IT Helpdesk Representative

    Precision Enterprises, Inc. 3.5company rating

    Support specialist job in Cocoa, FL

    Job Description This position will collaborate with the Information Systems (IS) staff to provide technical assistance to clients who require support using customer hardware and software in accordance with the formal, sociotechnical, and organizational process components of information systems. This position will treat and respond to end-users as with a customer service orientation and will report activity to IS Manager, Engineering Manager and CFO. Key Responsibilities: Diagnose and resolve system incidents, problems, and events reported by customers. Troubleshoot system hardware and software and generate reports as required Perform account reconciliations to resolve discrepancies. Install and configure hardware, software, and peripheral equipment in accordance with business requirements for new and current system operators. Contribute to new employee onboarding or employee transfers and initiate orders for new equipment. In conjunction with HR Assist in the preparation of financial reports related to accounts receivable. Administer accounts, network access and rights, to approved equipment and systems. Diligently monitor and report client-level computer system performance and user trends. Log, coordinate, prioritize and schedule support requests alongside department resources and regular activities. Demonstrate access to network and other technological peripherals (i.e. shared scanners and printers) for new and current system operators. Collaborate internally with HR and Network Operations departments, as well as externally with vendors (i.e. internet service providers, telephone service providers, etc.). Keep logs of user issues and track completion. Escalate incidents, problems, and events IS Manager for prioritization directives Qualifications: Customer Service Experience Excellent Communication Skills Incident and Information Management Information Assurance Infrastructure Design Policy and Procedure Administration Information System Administration, Testing and Evaluation Problem Resolution Core cybersecurity principles and operation of computers and Microsoft Office. IT system operation, maintenance, and security needed to keep equipment functioning properly. Organizational security policies and industry best practices for service desk. Network security and computer networking methods, concepts, and protocols. Expertise in successfully identifying the solutions to less frequent and more complex system problems. Proficiency in conducting research for troubleshooting novel client-level problems. Proficiency in identifying degradation of system performance causes and initiating appropriate mitigation measures. Proficiency in configuring and validating network workstations and peripheral devices in accordance with business constraints and needs. Cyber threats, vulnerabilities, and specific operational impacts of cybersecurity lapses. Expertise in physical computer elements and operational design, including the functions of various components and peripheral devices. Proficiency in using the proper tools for repairing software, hardware, and peripheral system equipment. Ability to accurately depict incidents, problems, and events in the trouble ticketing system. Knowledge of best practices used for recording and querying and incidents, problems, and events that are reported. Remote access processes, tools, and proficiency related to customer assistance. Electronic devices. Knowledge of systems administration core concepts. Requirements: AA degree or Vocational certificate in computer-related field with two years' proven experience in computer network administration and maintenance. OR High school diploma with three years' proven relevant experience. Physical Requirements: Capable of striking keys on a computer keyboard and using a computer mouse. Lifting up to 25 lbs. Viewing computer monitor displays. Answering phones. Seated for long periods of time. Equipment to be Used: Computer, peripherals, printers, office equipment. Note Duties and skills required for this position are general and describe the principal functions, level of knowledge and skills required of this job. You should not consider it an all-inclusive listing of work requirements. You may be asked to perform other duties as assigned, including work in other functional areas. Willingness to contribute in such a manner is taken into consideration in job candidacy, transfer, and performance appraisal. “U.S. Persons" Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations ("ITAR"). Accordingly, the company will consider only "U.S. Persons" for this position. A "U.S. Person" includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., "green card" holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.
    $40k-73k yearly est. 12d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Support specialist job in Orlando, FL

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $33k-45k yearly est. 28d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Support specialist job in Longwood, FL

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $34k-46k yearly est. 60d+ ago
  • Help Desk Technician II

    Insight Global

    Support specialist job in Cape Canaveral, FL

    The IT Help Desk technician II is a hands-on role that requires an excellent communicator who can use their own initiative to work as a team or independently. The candidate will be responsible for supporting 300+ users both on-site and remotely in a fast-paced environment within a team of skilled IT professionals. The ideal candidate will be highly motivated and have a basic understanding of networking and servers as well as a thorough understanding of desktop and application support. This is a dynamic support role with growth potential where pro-activity, documentation skills, compliance, and a solution-driven mindset are required. This position is frequently the "face of IT" within the organization and needs to convey an attitude of caring and competence in all interactions. This role offers an individual with the basic skills the opportunity to expand their knowledge into all aspects of core IT administration, networking, and innovation. - Acts as a front-line interface to users, accepting requests for technical assistance and resolving routine computing problems. - Responds to user requests for service in a prompt, friendly, and customer service-oriented manner. - Provide Helpdesk coverage and log, prioritize, categorize, and document all phone and email requests received by the Helpdesk system. - Troubleshoot, diagnose, and resolve technical support issues for users, communicate status and follow through to completion. - Monitor, report, and respond accordingly to all systems alerts from the Monitoring System - Follow procedures to assign and escalate complex calls to the appropriate internal or third-party technical support person. - Provide hardware, software, telecom, printing, audio-visual, and network support to users and external clients as necessary. - Setup, deploy, and troubleshoot user endpoint devices, printers, and other PC hardware and peripherals. Knowledge of imaging technologies such as Microsoft Intune, Deployment Toolkit, and RMM tools is a plus. - Provide Basic (Level 1) support, troubleshooting, and problem-solving on a local area network (LAN) and on a wide area network (WAN) using standard network troubleshooting techniques and tools. - Provide basic telecommunications support for phone and voicemail utilizing MS Teams - Install, configure, maintain, troubleshoot, and resolve problems related to a wide variety of applications and other software. - Maintain an accurate inventory of all IT Equipment within the Helpdesk's Asset Management System. - Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc., to enhance productivity and efficiency. - Assists in training of basic systems for new and current users when necessary. - Create new user access/login accounts as well as remove user files/access from network upon user separation. - Provide project support to Senior IT Operations technical staff as appropriate. - Manage individual projects as assigned, including planning, timelines, status updates, milestones, and completion of objectives. - Write essential documentation on procedures, troubleshooting steps and solutions including user guidelines for KB publication. - Provide rotating, on-call services for after-hours and weekend coverage. - Provide rotating, on-site weekend coverage. - Stay current on all affiliate technologies required for end-user support issues. - Perform other duties and responsibilities as assigned. This may include performance of duties not directly indicated in the job description. - Must maintain confidentiality. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - BA/BS degree in information technology or computer science or related field or 5 Years of job-related experience in directly supporting end users, customer support, computer operations, system administration or another related area. - Experience working in an Active Directory and Microsoft Cloud environments, working with Windows/AD, O365, Entra ID, OneDrive, Microsoft Teams, MS Defender suite and Intune. - Experience with Apple products such as iPad, MacBook, and Apple Operating Systems. - Experience with iOS and Android-based products. - Experience working in a networking environment. - CompTIA Security + or higher, or ability to achieve certification within 90 days. Licenses / Certification Required: - Possess a valid Florida Driver's License. - Able to secure a Transportation Worker Identification Credential (TWIC). Physical Requirement - Tasks involve the ability to exert light physical effort in sedentary to light work. - May involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (20-50 pounds). Environmental Requirements - Degree of flexibility and are likely to require evening/weekend work and participation in an on-call rotation - Office Environment - with the ability to travel to and from other offices/buildings. - Microsoft Certified Desktop Support Technician (MCDST), preferred. - Microsoft Certified System Administrator (MCSA), preferred.
    $34k-56k yearly est. 11d ago
  • Food Service Support Specialist

    Cristo Rey Orlando High School 4.0company rating

    Support specialist job in Orlando, FL

    Job DescriptionSalary: $17.50-$19/Hour About Cristo Rey Network The Cristo Rey Network of 41 high schools delivers a career focused, college preparatory educationin the Catholic tradition for students with limited economic resources, uniquely integrating rigorousacademic curricula with four years of professional work experience and support to and throughcollege. Cristo Rey partners with educators, businesses and communities to enable students to fulfilltheir aspirations for a lifetime of success: students are two times more likely to complete abachelors degree by age 24, compared to the total U.S. low-income population. Who We Are Cristo Rey Orlando High School is located in Orlando, FL, and is part of the national Cristo ReyNetwork. The school opened its doors to its inaugural freshmen class in the fall of 2025. Like all Cristo Rey schools, it is a Catholic, college-preparatory high school for students of all faiths fromfamilies of limited financial means. The school is co-educational and serves students of diversebackgrounds. We help our students grow intellectually, academically, emotionally, spiritually,socially, and morally. Our aspiration is that all our students graduate from high school and college,and become future leaders in our churches, institutions, businesses, nonprofits, and the broadercommunity. Cristo Rey Orlando will prepare students to excel in college, in career, and in character. Ourcollege-prep curriculum, the Corporate Work Study Program (CWSP), and faith-based educationcombine to provide students with a unique experience and an affordable option for high-qualityeducation. This Role Cristo Rey Orlando High School is seeking a mission-driven Food Service Support Specialist who will support the schools vision by ensuring that their work contributesto the success of students, families, and staff. This role helps sustain the resources and systems thatmake our mission possible, combining attention to detail with a commitment to service. The Food Service Support Specialist supports the daily operations of the schools breakfast and lunch programs, gaining the skills needed to potentially advance into a management role. This person will help ensure mealsmeet state, federal, and diocesan standards for nutrition, safety, and quality, while supporting theoverall efficiency and compliance of the food service program.Key Responsibilities include: Assist with daily operations of the National School Breakfast and Lunch Programs Ensure compliance with USDA, state, and federal regulations using the Florida Automated Nutrition System (FANS) Prepare and submit meal counts, production records, and reimbursement claims Plan menus that meet USDA guidelines; order food and supplies from approved vendors Oversee meal quality, portion control, and accommodations for special dietary needs Support training, scheduling, and supervision of kitchen staff and volunteers Promote and enforce kitchen safety, sanitation, and equipment maintenance Serve as a backup point of contact for administrators, vendors, and NSLP officials Coordinate student volunteer opportunities in the kitchen Assist with food planning and service for school events Maintain accurate records and help manage the cafeteria budget Monitor and report on inventory, finances, and program participation Required Qualifications High school diploma or equivalent required; associates degree in nutrition or related field is a plus At least 1 year of food service experience, preferably in a school or institutional setting Ability to understand and apply federal and state food program regulations Basic math and computer skills (Excel, food service software, FANS system) Strong organizational, communication, and interpersonal skills Ability to work independently and collaboratively in a fast-paced environment Bilingual skills are a plus Preferred Experience and Skills Computer literacy and comfort with food service software systems Attention to detail and ability to follow complex regulatory guidelines Effective verbal and written communication in English Ability to multitask, meet deadlines, and remain calm under pressure Team work Physical and Working Conditions Frequent walking, standing, bending, and reaching at or below shoulder height. Occasional squatting, kneeling, or balancing on slippery surfaces. Regular lifting and carrying of up to 35 lbs. (e.g., food trays, milk crates, cases of produce). Ability to work in hot/cold conditions (kitchen, refrigerators, ovens). Medium to fast-paced environment, often requiring multitasking and working near others in close quarters. Professional Expectations Maintain a calm and positive demeanor in high-pressure situations. Meet deadlines and maintain regulatory compliance with minimal supervision. Demonstrate reliability, professionalism, and a strong work ethic. Represent Cristo Rey Orlando High School with integrity and hospitality. Position Details Reports to:Wellness Project Manager & Food Service Coordinator Position Type: Full-Time, Contractual (10-month school year position) FLSA Status: Non-exempt Start Date: When filled Schedule: 6 AM 3 PM (1 hour unpaid lunch) Open to growth opportunities in food service management. How to Apply If you have the requested background and a passion for the mission, we invite you to apply. Applications will be accepted until the successful candidate is found. Salary will be commensurate with education and experience, ranging from $17.50 to $19.00 per hour. Applicants should provide at least 3 references. To ensure full consideration, applicants should submit a cover letter and resume with the links provided at: *********************************************** Cristo Rey Orlando High School is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, pregnancy, color, national or ethnic origin, age, religion, disability, genetic information, citizenship status, uniform service member status, or any other category protected by federal, state or local law in the administration of any of its educational programs and activities or with respect to employment, unless a particular status protected by federal, state, or local laws contradict the deeply held religious convictions of the School or the church. Please note: Sponsorship for employment authorization is not available for this role. We participate in E-Verify.
    $17.5-19 hourly 15d ago

Learn more about support specialist jobs

How much does a support specialist earn in Conway, FL?

The average support specialist in Conway, FL earns between $24,000 and $68,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.

Average support specialist salary in Conway, FL

$41,000

What are the biggest employers of Support Specialists in Conway, FL?

The biggest employers of Support Specialists in Conway, FL are:
  1. CDM Smith
  2. Grandbridge Real Estate Capital
  3. Burr & Forman
  4. Greenberg Traurig
  5. Orlando Health
  6. Volkert
  7. Home Care Partners
  8. Avanta Care Home Care-Atlanta
  9. Trilon Group
  10. SP Plus
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