Support specialist jobs in Fate, TX

This Migration Specialist job is a 12 Months Contract with a client located in Richmond, VA/ McLean, VA/ Plano, TX. Pay Range: $55/hr - $60/hr on W2. The rate may be negotiable based on experience, education, geographic location, and other factors. Job Description: SaaS to SaaS migration enterprise tech integration Manage and administer Microsoft O365/Google Workspace environment Plan and execute migrations: Strategize and implement migrations from on-premises or other cloud environments to Microsoft 365. Connect O365 or Google Workspace with other systems and applications using APIs and web services. Monitor system performance, security, and data integrity, taking proactive measures to address potential problems Develop and maintain clear documentation and training materials for users Automate tasks and processes: Use PowerShell, AppsScript or other scripting languages to automate administrative tasks and workflows. Troubleshoot and resolve issues: Diagnose and resolve technical problems related to O365 and Google Workspace services and integrations. Provide prompt and effective technical support to users, troubleshooting issues and answering questions Stay current with technology: Keep up-to-date with the latest O365 and Google Workspace features, updates, and best practices. Collaborate with stakeholders: Work closely with other IT teams, business units, and vendors to ensure successful project delivery. Work closely with the Architecture team to align the platforms to latest architecture and configuration Focus on building and maintaining the underlying operational aspects of the platform including remediating vulnerabilities Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ***************************************** . The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

RIKR Technology is a company dedicated to ensuring client success by prioritizing long-term partnerships and integration as a trusted team member. We are committed to providing reliable and responsive solutions to meet technology needs. Our goal is to simplify technology for businesses and foster trust through exceptional service and support. Role Description This is a full-time, on-site role for an IT Support Specialist, located in Plano, TX. The IT Support Specialist will handle daily IT tasks including providing technical support, troubleshooting technical issues, maintaining and supporting desktop computers, and assisting with help desk inquiries. The role also involves ensuring the efficient functioning of IT systems and collaborating with team members to resolve complex technical challenges. Qualifications Proficiency in Technical Support and Troubleshooting with a focus on resolving hardware and software issues effectively. Experience in working with and maintaining Desktop Computers and other related hardware. Strong expertise and knowledge in Information Technology systems and solutions. Proven ability to provide effective Help Desk Support, including responding to user inquiries and solving IT problems promptly. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills to work effectively with a diverse team and client base. Relevant certifications such as CompTIA A+, ITIL, or equivalent are a plus.

IT Support Specialist (Full-Time, Onsite 4 Days / Remote 1 Day) Schedule: 4 days onsite, 1 remote Employment Type: Direct Hire - Client disclosed during screening Compensation: $70,000 annually + full benefits About the Role We're looking for an IT Support Specialist who enjoys hands-on problem solving and thrives in a fast-moving, field-oriented environment. This is a highly visible role supporting active job sites, field crews, office staff, and a variety of technology across the organization. If you prefer real troubleshooting over queue-based ticket grinding, this is the kind of place where you'll make an immediate impact. You'll own issues from start to finish, work closely with teams on the ground, and keep the technical environment healthy, reliable, and efficient. What You'll Do Take full ownership of support issues from identification through resolution Deliver excellent customer service with clear and confident communication Install and configure computer hardware, software, systems, networks, printers, and related equipment Diagnose and resolve technical issues across desktops, laptops, mobile devices, and network-connected systems Perform routine maintenance and support scheduled upgrade cycles Set up accounts, access permissions, and user configurations Troubleshoot hardware, software, and basic networking problems Repair equipment and replace components as needed Maintain accurate inventory records for IT assets, equipment, and supplies Coordinate with internal teams on escalations and complex issues Ensure proper documentation and closure of all support activities Assist with any additional IT-related tasks as assigned Minimal after-hours work may occasionally be required What You Bring Strong troubleshooting and diagnostic skills Experience supporting users in fast-paced, hands-on environments Ability to communicate directly and professionally with diverse teams, including field crews and site personnel Comfort working around active job sites and adapting to shifting priorities Proven ability to work independently and take initiative Familiarity with hardware repair, imaging, account setup, and common support tools Ability to lift up to 50 lbs when working with equipment Why This Role Stands Out Direct influence and ownership-your work directly keeps the operation running No massive call center queue or micromanagement A tight-knit environment where practical problem solving is valued A stable schedule with a balanced onsite/remote setup Competitive pay for the level of autonomy and impact How to Apply If you're someone who enjoys variety, independence, and supporting teams that rely on technology to keep work moving, we'd love to hear from you. Apply to this posting with your resume.

We are an Environmental Consulting company seeking a full-time I.T. Helpdesk Support Technician 1 to work primarily on-site with a dynamic team and a rapidly growing company in the Dallas area. We are looking for an individual with a strong, intermediate level background in computer repair, troubleshooting, and familiarity with Windows 10/11 and the Microsoft 365 suite (Outlook, Word, Excel, OneDrive, etc.). The company offers health and retirement benefits, paid time off for full-time employees, and an opportunity to build and grow your I.T. career. Our IT department is seeking a dedicated IT Desktop Support Associate to join our team on a full-time basis. The associate will be responsible for supporting our IT members during non-traditional hours with potential leadership responsibilities. Primary Responsibilities: • User Account Management: Administer user accounts across different platforms, including account creation, password resets, MFA (Two-Factor Authentication) management, disabling accounts, and archiving user data. • Technical Support: Provide desktop and laptop support, including, on-call and I.T. help to support I.T. techs and MSP in our overseas locations during work shift. Coordinate shipping, delivery, and returns of IT equipment. Provide remote support and guidance, particularly for overseas team members. • Help Desk Tickets: Respond to and resolve help desk tickets, escalating issues as needed and ensuring timely resolution to maintain high client satisfaction. • Documentation: Manage and update IT requests and tickets to support users and clients, assist with technical documentation to improve internal processes. • Asset Management: Participate in IT asset management and assist with IT projects, such as infrastructure upgrades. • Collaboration: Work with the IT team to ensure smooth day-to-day operations and continuous improvement of IT services. Assist overseas IT team members with tickets and issues, maintaining Quality Assurance (QA) & SLA times. Work Environment, Hours, & Benefits: This position will cover the overnight shift from 12:00 AM to 9:00 AM (Central Time), Monday to Friday or Sunday to Thursday. Training will take place over six to twelve weeks during normal business hours in our Dallas Corporate office before transitioning to the night shift. This role is based in our Dallas corporate office, near the 635 and 75 High Five Interchange. Specific days for on-site versus remote work will be determined based on operational needs. We offer full health and retirement benefits, including medical, dental, vision, a 401k plan, and flexible PTO and holiday time. Help Desk Qualifications / Skills & Requirements: • Problem-solving skills • Basic Computer & LAN knowledge • Excellent verbal and written communication skills (English proficiency required) • Documentation & Procedure skills • Operating systems knowledge • Phone skills • Customer service focus • Quality Focus • PC proficiency (Microsoft Operating Systems, Microsoft Office) • On-Prem & Azure Cloud knowledge Preferred Qualifications (Not Required): • Linux & Mac OS knowledge • Bilingual (Hindi/Telugu) proficiency, though proficient English is mandatory • Pursuing or recently completed a degree in Management Information Systems, Computer Science, Information Technology, or a related field Education, Experience, and Licensing Requirements: • High school diploma, GED, or equivalent • Prior information technology or operating systems experience preferred • Familiarity with basic office software (Windows, Office, Word, Excel, Outlook) • Prior experience or coursework related to IT help desk, desktop support, or systems administration. Seeking strong intermediate I.T. skills.

To apply, you must take this assessment: ******************************************************************* Reliable Technology Services is a Frisco, Texas based Managed IT Service Provider that builds enterprise class infrastructure, voice, and data networks for small and medium sized organizations. Reliable was founded in 2007 with a mission to provide superior technology solutions delivered with integrity by experts who excel at creating solutions for complex business problems, and to be a key player in the success of others. Reliable has employed a team of the best and brightest technology engineers and support staff in the DFW area. This position is a key member of Reliable Technology's Partner Success Team. The TIER 1 DESKTOP SUPPORT TECHNICIAN is responsible for performing technical service work at the client sites and remotely (from our Frisco office), identifying risk areas that the client needs to address, ensuring proper functioning of client computer systems, reporting work performed and findings to Reliable management and client point of contacts. The TIER 1 DESKTOP SUPPORT TECHNICIAN installs, troubleshoots, maintains, and uses a variety of computer systems, software, peripheral devices, servers, and network equipment. Significant interface with clients, third parties, and vendors is necessary for handling daily responsibilities. An attitude of responsibility for effective and efficient client service, respect for client, as well as company profitability is essential. Developing a keen understanding of Reliable Systems, Client environments, Service and Product Offerings, Vendor and Partner Programs and maintaining technical competency is essential to success. BENEFITS Paid Personal Time Off Paid Federal Holidays (7) Competitive Salary Professional Sporting Event Suites year round Activities + Outings (Family Atmosphere) Regular Reviews for Advancement Job Requirements TECHNOLOGY SKILLS Experience with installation, configuration, maintenance and management of the following: Active Directory Remote Access Windows Server software Distribution Microsoft & Office 365 Imaging Internet technologies: DNS, DHCP Asset Management QOS and VOIP configurations Ability to provide technical support by identifying, troubleshooting, and resolving problems with desktop systems, network, internet, and other computer technology Proficient with office equipment (computers, printers, fax, scanner) Proficient with Microsoft Office and standard user productivity tools General Requirements Work business hours 8 am - 5 pm; After-Hours as required to meet client needs Participate in On-Call (After-Hours) rotation Schedule flexibility to accommodate client needs Willingness work extended hours, nights and weekends Must be detail oriented and accurate Must have strong interpersonal and documentation skills Ability to interface effectively with others to foster a cooperative, team-based approach to problem resolution and/or project-based work is required Must have a keen sense of awareness for others needs and communication styles Ability to have fun in a fast-paced environment Strong ability to analyze data and make intelligent decisions Ability to identify when senior/management level assistance is needed Excellent communication skills, both written and verbal Excellent organizational skills and ability to adapt easily Ability to prioritize, multi-task, work around deadlines and adapt easily Must be able to work effectively and contribute value with limited direction Valid state-issued driver's license and functional vehicle Willingness to travel in and around the DFW area General Responsibilities CUSTOMER CARE Quality customer service is a top priority. Respect for the customers, employees and all other stakeholders, coupled with professional and ethical behavior at all times is a requirement Proven experience showcasing accuracy, analytical abilities, ethics, and values Ability to provide product and service information, and suggest products or solutions for sales Ability to successfully balance the needs of the customer and the needs of Reliable Build relationships with customers to establish and maintain trust, credibility, and respect Ability to remain professional, confident, courteous and patient at all times TEAMWORK Build relationships with coworkers, including members of other departments, to get results Build relationships with customers as though Reliable were a member of the customer's internal technology team Offer ideas for process improvement and maintain procedural documentation Engage in excellent communication, documentation and record keeping KNOWLEDGE & LEARNING Regular desire to take on new challenges with the goal of expanding your individual knowledge, skills, and abilities Engage in training and educating other team members to facilitate growth and learning for all team members Actively seek out methods for expanding your knowledge and skills beyond company provided or company mandated learning initiatives Actively seek out information on best practices and recommend new processes to improve efficiency DAILY TASKS Interact in a professional and courteous manner with Clients by Phone and In Person Promptly respond to client service requests and internal needs Evaluate and Prioritize Service Tickets with the help of service coordinator Attend daily huddles Complete service events and document resolution of Service Tickets Coordinate service events with network service staff, keep service coordinator informed Adhere to scheduled service events, keep calendar up to date & maintain communication with team Notify coordinator of emergency service visits if not immediately serviceable Maintain client information in Service Portal Ensure Service Ticket reporting; ensure & verify completion of service events Research, identify and configure equipment purchases for client and internal requirements Report client service or equipment needs to service coordinator or manager Complete timesheet record of work performed & expenses on a daily basis Ensure client service requirements are understood and accomplished, get timely help if needed Perform onsite and remote client service as assigned Report to assignments on time at the scheduled time Maintain accurate individual calendar, along with service coordinator scheduling Communicate with service coordinator and/or manager for scheduling and service requirements Ensure accurate and thorough documentation and reporting of Service Orders Ensure accurate client documentation in Service Portal Escalate complicated service matters immediately to senior engineer or service manager Escalate client satisfaction concerns Ensure an understanding of job objectives and billable vs. non-billable work, seek guidance from Service Coordinator or Manager as needed PERIODIC TASKS Attend weekly service meetings Assist with physical inventory and location tracking for internal assets, equipment and software Ensure responsible handling and organizing of service parts and equipment stock Notify service coordinator of any parts or equipment delivered or used for client purposes Correct or notify if documentation in client portal is inaccurate Perform research and stay current with new products and technologies Attain education and/or certifications as deemed appropriate for job requirements Participate in training events and webinars for service and product technologies Maintain knowledge of computer hardware, circuit boards, processors, chips and electronic equipment and necessary configuration requirements REPORTING STRUCTURE This position reports to the Network Services Manager and Service Coordinator. Tasks may be assigned and managed by other departmental managers. Coordination and communication to facilitate all client service needs is essential. HR matters will be handled by the Accounting Manager in coordination with the Network Service Manager. Tasks may be assigned and managed by other departmental managers. Coordination and communication to facilitate all client service needs is essential. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must periodically lift and/or move large, bulky and/or heavy items up to and exceeding 50 pounds and/or use a dolly to handle such items. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Job Type: Full-time Benefits: Paid time off Professional development assistance Application Question(s): Are you currently employed? What are your salary requirements? Have you ever worked for a MSP? If so, which one(s)? Experience: IT: 1 year (Required) Language: English Professionally (not casually) (Required) Ability to Commute: Frisco, TX 75034 (Preferred) Work Location: In person

Crossing Hurdles is a recruitment consultancy working as a hiring partner with IT Solutions, which is currently hiring Subject Matter Experts for its client in the commercial real estate industry. Experience: 12+ years Employment Type: Full-Time Seniority: Senior / Principal / Expert IC About the Role We are seeking a senior Subject Matter Expert / Technical Expert with deep experience in building and scaling AI-driven, data-intensive systems. This role focuses on shaping the architecture and evolution of advanced AI platforms, including agentic AI systems used in high-impact environments. What You'll Be Working On Architecting and leading the design of scalable data and AI platforms, ensuring reliability, performance, and security across distributed systems Designing and deploying agentic AI solutions-autonomous or semi-autonomous systems capable of reasoning, decision-making, and adaptive task execution Providing technical thought leadership across data architecture, analytics, and AI system design Collaborating cross-functionally with data scientists, engineers, and product teams to deliver end-to-end intelligent systems Evaluating and integrating advanced tools and platforms such as GCP, Vertex AI, and LangChain-based frameworks Mentoring and guiding teams on best practices in AI governance, data management, and responsible AI deployment Required Skills & Experience 12+ years of experience in technology, data engineering, AI/ML, or large-scale distributed systems Strong proficiency in Python, Java, or Scala Extensive experience with data pipelines, AI/ML workflows, and microservices architectures Deep expertise in LLMs, Retrieval-Augmented Generation (RAG), and agentic AI systems Proven experience building or scaling intelligent agents or AI-driven decision systems Strong system design, problem-solving, and stakeholder management skills Prior experience at Palantir, Google, or Microsoft (or equivalent environments) Preferred Qualifications Master's or Ph.D. in Computer Science, Data Science, AI, or a related field Prior experience leading or mentoring teams in AI/ML innovation or data strategy Familiarity with agentic orchestration frameworks such as LangChain, CrewAI, AutoGPT, or similar Exposure to mission-critical systems in domains such as defense, finance, or large-scale enterprise platforms Why This Role Operate at the highest technical impact level without people-management constraints Shape and influence enterprise-scale AI strategy and architecture Work on high-stakes, real-world AI systems where outcomes matter Partner closely with senior technical and business stakeholders

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals. Essential Duties and Responsibilities: Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines. Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes. Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders. Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries. Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians. Escalates calls to appropriate departments and senior management as needed. Provides input on processes and assists with the development of standard operating procedures to gain efficiencies. Promotes Aftermarket Sales to contribute to revenue expectations of department and company. Assumes and performs other duties and responsibilities not specifically outlined herein. Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community Rotation of on-call phone and pager for products lines after hours and weekends. Skill Requirements and Performance Criteria: Excellent phone and interpersonal skills with customers, peers and management Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments. Technical aptitude to troubleshoot and analyze hardware and software issues. Adaptable to change Education and/or Work Experience Requirements: 2 to 3 years customer service experience or Technical Support experience in a fast paced environments. 1 to 2 years Desktop Support or Networking knowledge is preferred. High School graduate/GED with some desktop and/or technical interface experience. Associate Degree in electronics, preferred or equivalent work experience. Some college level course work up to a 4 year degree is desired. Industry certification preferred Software and Technical Skills: Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP. Network knowledge, preferred. Knowledge of Navision is a strong plus or familiarity with other ERP systems. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

IT Helpdesk Onsite Downtown Dallas Multi-year contract on a W2 with full medical, dental, and vision benefits. No Sponsorship at this time. Responsibilities: Provide technical assistance with computer software Resolve issues for clients via phone or electronically Recommend hardware and/or software improvements Track customer issues and resolutions Handle tickets in a timely manner Experience with Service Now and AD Work independently or with managers or other techs Have strong CS experience dealing with end-users Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements Be able to work overtime when requested or necessary, rotating shifts (including the night shift) Be able to multitask and prioritize many different projects, supporting multiple sites Qualifications: Previous experience in IT, customer service, or other related fields Bachelor's Degree 6+ Months of IT software support experience Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Teachable Able to hit the ground running Able to pass a background check/drug test prior to starting

A client of Insight Global is looking for a part-time Support Specialist to join their team to support a team of ~25 individuals with administrative/technical tasks. The position will start at 16 hours/week with opportunity to increase in the future to a potential full 40 hours/week. This is a contract position slated for a 6-month duration, however there is opportunity to extend the contract. The position will be on-site Tuesday-Thursday from 9am to 4pm. If you are currently a university student, class schedules can be worked around as long as you are able to get to a minimum of 16 hours over the 3 day working week. Compensation for the role is $20/hr with the option to enroll in health, dental, and vision benefits.

Essential Job Functions: • Provides on-site field support to customers including installation, repair, and servicing of IT equipment. • Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices. • Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals. • Documents all pertinent user information and the nature of problem reported with accuracy. • Records all inventory transactions accurately to maintain service and inventory part accuracy. • Assists in investigating and resolving complex installations and maintenance matters. • Instructs customers in the operation and maintenance of systems and equipment. • Ensures issues are referred to the appropriate personnel/service areas for follow up testing. • Acts as a liaison with customers on administrative and technical matters for assigned projects. • Performs analysis on system issue trends and solutions. Basic Qualifications: • High school diploma or G.E.D. • Five or more years of field support experience. • Experience working with corporate hardware, software and equipment. • Able to lift 45 pounds. • Able to work in the USA. Other Qualifications: • Deep understanding of computer hardware and software components. • Experience navigating technical issues with a high level of customer service and empathy. • Excellent verbal and written communication with the ability to tailor communication style to different audiences. • Experience working in a dynamic, fast-paced environment. • Shown success in team environments demonstrating shared responsibility and accountability. • Strong analytical and problem solving ability. • Good time management and organizational skills. Work Environment: • Office environment. • Dress code: Business casual.

This is the journey level in the Enterprise Systems Administrator class series. Incumbents perform the full range of duties assigned to classes in the series including assisting with the analysis and resolution of operating system issues. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Job DutiesAssists in the administration of enterprise systems including servers, storage, and backup systems. Monitors system performance and availability. Installs and configures system software and hardware. Assists in troubleshooting and resolving system issues. Maintains system documentation and procedures. Participates in disaster recovery planning and testing. Education and Experience Required EducationBachelor's degree with major coursework in computer science, math, information systems, or other related field OR, Associate's degree and 4 years of experience, OR High school diploma or GED and 6 years progressively responsible and applicable information technology experience, required. Experience 2 years' experience in field directly related to operating systems and systems administration, including experience working with and maintaining multiple server hosts, in a combined environment. Licenses and CertificationsCertification in at least one relevant operating system or associated technology. Knowledge, Skills and AbilitiesPrinciples and practices of system administration. Operating systems such as Microsoft Windows and Linux. Virtualization technologies. Network protocols and services. Additional Skills/Experience Experience with ITSM tools, specifically ServiceNow Strong Communication and customer service skills Ticket Triage & Routing Monitor incoming service desk tickets Categorizing and prioritizing based on urgency and impact Route tickets to the correct team or individual (and bounce back the ones that don't belong) Pattern Spotting Identify recurring issues Escalate systemic problems Help build FAQs or SOPs to reduce repeat tickets User Communication Provide status updates to users on ticket progress Translate technical responses into plain English Set expectations and reduce “ticket ping-pong” Metrics & Reporting Track ticket volumes, response times, and resolution rates Highlight bottlenecks or areas where SLAs are slipping Help leadership understand where the pain points are Process Improvement Suggest tweaks to workflows, escalation paths, or ticket templates Help implement automation or self-service options

Graduate America seeks an IT Helpdesk & Network Technician Instructor to train the next wave of IT pros. Requirements: CompTIA A+, Network+, or Security+ certified 3+ years IT support or network administration experience Teaching/mentoring experience a plus Ready to lead in tech education?

We are seeking dedicated and skilled IT Support Technicians to join our 2nd and 3rd shift support teams. These roles are critical in ensuring 24/7 support coverage for our clients and internal operations. As part of our Managed Services team, you will provide responsive, high-quality technical support to resolve issues quickly and maintain customer satisfaction. The Role We are seeking dedicated and skilled IT Support Technicians to join our after-hours support teams. These roles are critical in ensuring 24/7 support coverage for our clients and internal operations. As part of our Managed Services team, you will provide responsive, high-quality technical support to resolve issues quickly and maintain customer satisfaction. Hours will be: Rotating schedule Shift A: Mon 7:00 pm - 7:00 AM, Tue 7:00 pm -7:00 AM, Sat 7:00 AM - 7:00 pm Shift B: Wed 7:00 pm - 7:00 AM, Thu 7:00 pm -7:00 AM, Sun 7:00 AM - 7:00 pm Shift C: Fri 7:00 pm - 7:00 AM, Sat 7:00 pm - 7:00 AM, Sun 7:00 pm - 7:00 AM Role will be hiring for a December 2025/January 2026 start date Key Responsibilities Serve as the first point of contact for all incoming technical support requests (phone, email, or ticketing system). Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex problems to higher-tier support teams as necessary. Monitor systems, networks, and alerts proactively to identify and address potential issues before they escalate. Document all support interactions, troubleshooting steps, and resolutions in the ticketing system. Provide excellent customer service while maintaining professionalism under pressure. Support onboarding of new users, including setting up accounts, access, and hardware. Follow standard operating procedures (SOPs), service-level agreements (SLAs), and escalation protocols. Participate in shift turnover to ensure smooth knowledge transfer between teams. Knowledge, Skills, and Abilities Required 1-2 years of experience in IT support, helpdesk, or related role. Strong troubleshooting skills in Windows/Mac OS, Office 365, and common business applications. Basic understanding of networking (DNS, DHCP, TCP/IP, VPN). Excellent verbal and written communication skills. Ability to work independently with minimal supervision during off-hours. Preferred: Experience in a Managed Service Provider (MSP) environment. Certifications such as CompTIA A+, Network+, or Microsoft certifications. Familiarity with RMM tools, ticketing systems, and remote desktop solutions. Education & Experience BA/BS degree, preferably in Business Administration or a related field. MBA/MS preferred but not required. 5 years of experience in project management (MSP or IT services experience highly desirable). PMP, CAPM, or ITIL certification a plus. Benefits Competitive salary based on experience and qualifications. Health, vision, and dental benefits. Performance-based incentives and generous bonus opportunities. Full on-the-job training & support. Fun, collaborative working environment and culture. Excellent opportunities for career advancement.

Provides support activities in an assigned area. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems. Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. Assist users to resolve computer related problems such as inoperative hardware or software. Travel is required using one's personal vehicle to provide Technology Support for Customers and to support UPS Core Technology solutions, UPS Small Package, Freight and SCS locations to supporting UPS technology infrastructure. Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades. Associate's degree in computer science required Bachelors preferred and A+ certification required. Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook. Strong communication (both verbal and written), problem solving, and decision-making skills. Ability to work with minimal supervision. Highly organized and detail oriented; ability to prioritize daily tasks

The GRC Specialist will support the Information GRC team, reporting to the Sr. Director of IGRC within the Information Risk Management organization. This role is responsible for assisting with the execution of IT control training, remediation activities, and supporting IT compliance assessments. The ideal candidate will have strong IT audit experience, exceptional communication skills, hands-on knowledge of IT controls, extensive documentation capabilities, and the ability to work collaboratively to drive remediation and training initiatives. What you will do: Assist in the execution of IT control training programs for IT and business stakeholders. Support remediation efforts for IT control deficiencies, including tracking, documentation, and follow-up. Collaborate with IT teams to analyze processes, risks, and controls, and recommend practical solutions for remediation. Maintain and update IT process and control documentation to support compliance with SOX, internal policy, and regulatory requirements. Act as a resource for IT audit engagements, supporting evidence collection, issue resolution, and communication with audit teams. Help assess alignment of IT controls with frameworks such as COBIT, ITIL, and NIST. Contribute to root cause analyses and identify opportunities for process improvement in IT risk and compliance programs. Support the IGRC team in project management for compliance assessments and remediation initiatives. What you will need: Bachelor's or Technical Degree preferred (Computer Science, Information Systems, Business Administration, or related field). Equivalent industry experience with certifications or specialized training will be considered. Minimum of four years of IT audit, compliance, risk assurance, IT advisory, or internal audit experience. Strong understanding of IT controls, audit processes, and remediation best practices. Experience supporting IT control training and remediation activities. Certification in one or more of the following is desired: ITIL, ISO 27000, COBIT, CISSP, SANS, CISA, Security+, CMMC. Excellent communication, organizational, and documentation skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills: Experience with regulatory compliance requirements (SOX, GDPR, HIPAA, etc.). Familiarity with enterprise risk management and IT service management (ITSM) practices. Proven ability to support process improvements in IT risk and compliance programs.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration. Overview: Engineering Ops L1 Support Specialist provides first-level support for test environments used in integrated testing of applications. This role ensures smooth operation of test environments, monitors stability and escalates issues to higher-level support when necessary. Responsibilities: Monitors and supports application components and related infrastructure, acts as the first point of contact for users, and responds to alerts regarding potential production incidents Interprets and monitors dashboards, tools, and reports in order to proactively identify and address potential issues prior to production impact, escalating issues to senior team members or subject matter experts as needed Performs environment routing and cycling, implements splash pages, and conducts user ID administration access provisioning/deprovisioning (additions, modifications, deletions) for applications Works with technical partners to generate status updates, create technical detail for awareness communications, such as infrastructure, application and client impact, and component points of failure, and schedules follow up meetings Partners with change and release teams to support implementations and proactively identify potential issues resulting from changes Tracks incidents and requests in a defined system, executes procedures reliably, fulfills requests from business users and operations, and escalates issues as needed to solve incidents quickly Keeps operational procedures updated and provides data that adheres to documentation requirements and audits Environment Monitoring & Maintenance Perform routine health checks and basic troubleshooting Critical/High priority defect handling Act as the first point of contact for environment-related issues Log, categorize, and resolve critical/High-priority defects Escalate complex issues to next level of supports and SMEs Document and Reporting Maintain accurate records of defects, resolutions and possible postmortem Provide daily/weekly status updates on environment health Define and stand-up new service capability Define the services and capabilities Document marketing points for the services with values Collaboration Collaborate with cross-functional and multi-location teams to resolve complex issues. Required Skills: 2-5+ years of relevant work experience in IT support, QA support or environment management Application Development or Support Experience Strong analytical, triage and issue resolution skills Excellent communication and teamwork abilities. Customer-service mindset Ability to work in cross functional and multi-location teams. Experience/Ability with working in complex, highly integrated, fast paced and high-volume environment Ability coordinates multiple troubleshooting calls Ability to generate daily useful Metrics and email reporting Ability to learn and adapt quickly with application and technology changes May be required to work in shifts Experience with the following technical skills: Excel, Jira, PowerPoint, Kanban SDLC methodologies Linux/Unix Commands and Shell Scripting RDBMS and SQL experience in MS SQL Server Desired Skills: Financial Industry Experience Strong understanding of SDLC concepts Familiarity with automation scripts using PowerShell Ideal Candidate Profile: A proactive, detail-oriented professional with strong technical acumen and the ability to work effectively in complex, high-volume environments. The candidate should demonstrate adaptability, collaboration, and a commitment to continuous learning. Skills: Adaptability Analytical Thinking Influence Production Support Risk Management Automation Collaboration Result Orientation Solution Delivery Process Solution Design Business Acumen DevOps Practices Innovative Thinking Project Management Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range$80,700.00 - $128,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Greetings, My name is Satender, and I am an employee of Akkodis (An Adecco Group company). We are a global resource management and IT/Engineering consulting firm operating in more than 30 countries. Akkodis is seeking Help Desk Support for a Plano, TX - Hybrid location. Title: Helpdesk Support Location: Plano, TX - Hybrid 3 days onsite a week Duration: 12 months Pay Rate: $22-$24/hr. on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.) JOB DESCRIPTION - Our client is seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that Client associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users. Responsibilities: • Provide application support through remote access tools to resolve internal end user issues • Monitor and respond quickly and effectively to calls or chats received to the client Service Desk • Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware • Remotely access and support end user machines to achieve first call resolution • Utilize Service Now as the ticketing tool to track and escalate tickets for end users • Assist with onboarding of new Agents by training and allow others to shadow • Perform other tasks as needed by the Service Desk Managers Basic Qualifications: High School Diploma, GED, equivalent certification or military experience At least 1 year of remote help desk support experience Fluent in English Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience Windows 10 Certificate or 1+ years of equivalent Windows OS support experience Preferred Qualifications: Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience ITIL Certification 2+ years of remote help desk support experience Training will consist of two weeks working 8-5 M-F including shared classroom-type of instruction followed by several weeks of job-based shadowing. Once onboarded, the available shift times are not set yet but will be morning start times, afternoon start times and nights. Each shift is 9 hours long with 1 hour unpaid lunch. The days off are not set yet but there will be at least one working day during the weekend (Saturday or Sunday). Shift schedules will be set due to the call volume and needs of client. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Graduate America seeks experienced mental health professionals to teach and mentor future support specialists. Requirements: Bachelor's in Psychology, Social Work, or related field 3+ years mental health or case management experience Passion for community impact Help shape the future of mental health services!