Support specialist jobs in Middleton, WI - 217 jobs

Home / Employment / Technology Support Specialist DESCRIPTION OF JOB: The Technology Support Specialist provides high-quality and timely technical support for end user computer systems, software, instructional technology and related peripheral equipment in use at Edgewood University Use 'Best Practice" methods as defined by internal knowledge base articles, university policies, and industry standards in pursuit of the support of our academic technology environment. Responsibilities: * Customer service skills, to include face-to-face, audio and text communications. * Support and maintain desktop computing, instructional technology equipment and related hardware and software on Edgewood University campus(s). * Technical support for multi-media, Special Event related activities as required by the Information Technology Services Office. * Basic technical support for telephone and swipe card security equipment. * Must be able to work evenings and weekends on as needed basis as required by Special Event technology support assigned by the Service Desk Manager. * Assist in set up and implementation of new technology on campus. * Aid in the training of Faculty and Staff concerning hardware and software available. * Provide Faculty and Staff with technical support to resolve questions and problems. * Work with leadership in the documentation of procedures. * Comply with software licensing practices for all areas of the university. * Help coordinate office staff and work-study Students in support of our computer help desk and computer labs and classrooms as requested by the Supervisors of the Office. * Must be able to work non-standard hours on a regularly scheduled basis as set forth by the area Supervisor. * Provide orientation for students or staff when requested by Supervisor. * Assist the senior office staff and its management as requested. ADDITIONAL JOB FUNCTIONS (training provided) * Knowledge and operation of service desk software and procedures. * Knowledge and operation of check-out module and procedures. * Knowledge and operation of AV production technology and procedures. * Ability to monitor, train, and assist work-study students in the overall requirements of Technology Assistance Center operation. * Complete competence in all other duties required as first contact: * Ability to efficiently diagnose and troubleshoot issues involving but not limited to: * Office technology, including desktop computers and peripherals. * Printer and copier usage and problems. * Desktop software usage and problems. * Level 1 infrastructure connectivity. * Heartland 1Card technology limited to swipes and cards. * Competency in PC software and hardware installation, including peripherals. * Familiarity with campus technology and requirements. * Basic knowledge of network file sharing and software architecture. * Basic knowledge of TCP-IP switch and server architecture on campus. JOB QUALIFICATIONS Necessary Education or Work Experience: * Two-year degree in Information Technology Systems or related professional experience. * Must be able to work independently with minimum supervision with the ability to coordinate with individuals from other departments to accomplish required tasks and objectives. Required Knowledge and Skills: * Overall Proficient skill-level in Microsoft Office, which includes: Word, Excel, Power Point, Outlook, and basic computer concepts. * Willingness and ability to learn new software * Multicultural Competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. * Good learning, creative and conceptual skills in order to assist users in supporting "Best Practice" use of technology. * Pleasant personality and ability to relate to many types of people. * Ability to learn independently and grow in a dynamically changing environment. * Familiarity with current core technologies in use at Edgewood University: * Microsoft Office applications. * Microsoft Windows desktop operating system. * Adobe family of graphics and multi-media software. * MacOS operating systems. * Network printing technologies * General IP networking technologies. * General computer hardware technologies. * General analog and digital audio and video multi-media technologies. * General telephone equipment & technologies. * Other Qualifications: Edgewood University, a Catholic college sponsored by the Dominican Sisters of Sinsinawa, is an Equal Opportunity Employer, committed to academic excellence through diversity in its faculty, staff, and students. Candidates must demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities are especially encouraged to apply. The selected candidate must actively support the mission of the College by working with faculty, staff and students to share in our core values - truth, compassion, justice, partnership, and community. Must be authorized to work lawfully in the United States without Employer Sponsorship. First consideration will be given to application materials received by January 30, 2026. How to Apply Send one PDF document which includes cover letter, resume, and references with a subject line that includes the position code TESS: Edgewood University Human Resources - TESS 1000 Edgewood College Drive Madison, WI 53711 E-mail: *************************** Equal Opportunity Employer

Adult Residential Support Professional - 2nd Shift Location: Grandstone/Eastwood Facility, Lutheran Social Services of WI & Upper MI. Staff will be assigned a primary home base, but they will work at both sites as needed. The program operates across two locations that are only eight minutes apart. Schedule: Full-Time 2nd Shift 2:00 PM - 10:00 PM 40 Hours/Week Are you passionate about supporting individuals on their mental health and recovery journey? Do you thrive in a team environment where compassion and advocacy make a real difference? Join Lutheran Social Services of WI & Upper MI (LSS) as an Adult Residential Support Professional at Grandstone/Eastwood! About Grandstone/Eastwood Grandstone/Eastwood are 8-bed residential facilities offering 24-hour supervision for adults facing mental health and/or addiction challenges. We provide crisis support through educational groups, transportation, medication management, and assistance with daily living skills-all in a safe, recovery-focused environment. Key Responsibilities De-escalate crisis situations using non-restrictive techniques Support clients in group living, home, or community settings Maintain confidential records and track client progress Facilitate recovery-focused group activities and curriculum Transport clients to appointments and community services Assist with medication administration and basic healthcare needs Promote independence through skill-building and resource connection Participate in staff meetings, training, and community advocacy Support clients during recreational and educational activities Uphold healthy boundaries and safety-focused decision-making Perform household duties such as grocery shopping and light cleaning Perks & Benefits Medical, Dental, and Vision Insurance Flexible Spending Accounts (Health & Dependent Care) Free CCS Training Mileage Reimbursement Paid Time Off + 10 Paid Holidays 403B Retirement Contribution Option Employee Assistance Program Service Awards & Recognition Public Service Loan Forgiveness (PSLF) Eligibility Qualifications High School Diploma or GED required Preferred: Experience in crisis/mental health or college credits in social work, psychology, or human services Valid driver's license preferred Reliable transportation required Must pass background, caregiver, and medical checks Travel Day trips required up to 25-50%, depending on role If you're ready to make a meaningful impact and grow your career in mental health services, apply today and become part of the LSS mission to serve and uplift our community! LSS is an Equal Opportunity Employer (EOE).

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Arrowhead Pharmaceuticals, Inc. (Nasdaq: ARWR) is a clinical stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing. Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates. Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need. The Position We're looking for a detail-oriented Help Desk Technician to provide front line support for our users across a hybrid Windows Active Directory and Microsoft Entra ID environment. You'll resolve incidents, fulfill service requests, and assist with endpoint configuration and compliance using Microsoft Intune. The ideal candidate is customer focused, calm under pressure, and comfortable troubleshooting across Windows, Microsoft 365, and basic networking. Responsibilities Provide Tier 1-2 support via phone, chat, email, and remote tools; document all work in the ticketing system and meet SLAs. Troubleshoot Windows 11 issues (login, profiles, performance, application errors, updates). Support Microsoft 365 Office suite and basic Exchange Online tasks (mailbox access, distribution lists, shared mailboxes). Assist with account lifecycle in Windows Active Directory (user creation, group membership) and Microsoft Entra ID (cloud accounts, app assignments). Enroll and manage devices using Intune (Windows, iOS/iPadOS, Android): configuration profiles, compliance policies, and feature updates. Assist with OS image creation and deployment, application packaging and installation (Win32/MSIX), and troubleshoot install/update failures. Diagnose and resolve issues with laptops/desktops, docking stations, monitors, webcams, headsets, printers/MFDs. Coordinate warranty/repair, RMA, and hardware inventory updates. Basic troubleshooting of network connectivity (DNS, DHCP, Wi Fi) and remote access clients. Create/update knowledge base articles, quick start guides, and runbooks. Identify recurring issues, propose fixes, and escalate appropriately. Requirements: Technical degree in an information technology related field 1 years in a help desk or desktop support role in a Windows enterprise environment. Hands on experience with Active Directory and Microsoft Entra ID for identity and access tasks. Practical knowledge of Microsoft Intune for device enrollment, policy management, app deployment, and compliance. Proficiency with Windows 11, Microsoft 365 apps, and common endpoint drivers/peripherals. Familiarity with PowerShell for routine administrative tasks (e.g., querying AD users/groups, basic Intune/Graph scripts). Solid grasp of TCP/IP fundamentals, DNS, DHCP, and Wi Fi troubleshooting. Strong communication skills; ability to explain technical topics to non-technical users. Preferred: Bachelor's degree in Computer Science or a related field CompTIA A+, Network+, or Microsoft Certified: MD 102 (Endpoint Administrator) Scripting beyond fundamentals (PowerShell modules like Az, MSGraph, Intune). Exposure to Exchange Online, Teams telephony, Bitlocker and OneDrive sync conflict resolution. Knowledge of Entra ID Connect / Cloud Sync concepts and hybrid identity basics. Familiarity with MacOS basics and mobile device management (iOS/Android) within Intune. #LI-ONSITE Wisconsin pay range $55,000-$67,000 USD Arrowhead provides competitive salaries and an excellent benefit package. All applicants must have authorization to work in the US for a company. California Applicant Privacy Policy

Role / Skills - Onshore LifePro Admin System Support Specialist / Lifepro, Cobol, .net, SQL server, Azure DevOps for CI/CD pipelines Client Name - Cuna Mutual Group (TruStage) Rate: $50/hr on C2C Preferred Qualifications: •Prior experience in LifePro Key Responsibilities: Provide production support for LifePro administration system and related applications. Troubleshoot and resolve issues in Life Policy Administration workflows. Collaborate with cross-functional teams to ensure smooth operations and timely issue resolution. Develop, maintain, and enhance applications using COBOL, .NET, and MS SQL. Work with mainframe systems and job scheduling tools like Control-M. Implement and maintain REST APIs for integration with other systems. Utilize Azure DevOps for CI/CD pipelines and deployment activities. Ensure compliance with security standards using tools like Veracode. Write and maintain configuration files in YAML for automation and deployment. Participate in Agile ceremonies and contribute to sprint planning and execution. Required Skills & Experience: Life Policy Administration Support experience (LifePro or similar systems). Strong programming skills in COBOL and .NET. Hands-on experience with MS SQL and relational databases. Familiarity with mainframe environments and Control-M job scheduling. Knowledge of REST API development and integration. Experience with Azure DevOps, YAML, and CI/CD pipelines. Understanding of Agile methodologies and frameworks. Exposure to application security tools like Veracode. Excellent problem-solving and communication skills. Education: • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

Job Description Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team, is searching for a new IT Support Specialist. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We also offer comprehensive benefits to promote health and wellness among our staff. This is primarily an in-office position in Madison, WI. We'll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $45,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage What You'll Do: Provide support to end users via remote support sessions and on-site Provide support for Microsoft technologies including Windows and Office 365• Configure, and deploy new laptop and desktop systems Document incidents and follow resolution procedures Provide exceptional customer service at all times Skills You'll Need: 1-2 years of previous technical support experience Experience with building desktops and troubleshooting hardware issues Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Ability to work a light, rotating on-call schedule Technical curiosity! Associate's or Bachelor's degree in an Information Technology related field is preferred Experience with Active Directory and Group Policy a plus Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************

Project Description: Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues.. Job Knowledge, Skills & Abilities Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations. Ability to manage and work on multiple priorities or projects. Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents. Ability to effectively multitask and prioritize workload. Effective oral and written communication skills. Top Skills & Years of Experience: Excellent customer service skills At least 2 years of support experience with Windows 10, and Microsoft Office 2019 At least 2 years' experience with Network and Printer troubleshooting Must be proficient is typing skills and be able to multi-task. Nice to have skills: Prior Help Desk experience in a call center environment Previous experience using Incident and Knowledge base systems Desirable to have 2 years support experience with iOS devices Package Details

Job Description When our technology works, our technicians can focus on what matters most-our customers. We're hiring an IT Support Specialist to be the go-to problem solver who keeps our systems reliable, secure, and user-friendly across our residential service & install teams. RESPONSIBILITIES Provide first-level technical support to end-users via walk-up, phone, email, or ticketing system Troubleshoot and resolve issues related to hardware, software, operating systems, and network connectivity Configure and maintain mobile devices, including iPhones and iPads Perform new user account setup, including provisioning access to systems, email, and required applications Support employee onboarding and offboarding by preparing and recovering IT equipment and access Manage and maintain ServiceTitan and be able to troubleshoot as needed Document support activities, solutions, and procedures Escalate unresolved or complex issues to appropriate technical teams or vendors Monitor system performance and report potential issues proactively Provide basic training and guidance to users on IT tools, security practices, and software usage Participate in IT-related projects and initiatives as assigned This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned Requirements Microsoft 365/Copilot administration experience required 3+ years of experience in the related field Strong technical problem-solving and communication skills Ability to simplify complex issues into easily digestible bullet points BENEFITS Medical Insurance: Health: 50% of the premium is covered by Cardinal Dental: 50% of the premium is covered by Cardinal Life insurance: $10,000 is covered by Cardinal 401K with a 4% Company Match Uniform allowance Paid Continuing Education Paid Holidays & PTO Phone reimbursement New technology, including iPad & access to integrated software OUR CORE VALUES Teamwork: Support the growth & development of team members to achieve personal & professional success Forward Thinking: Continuously educating ourselves to exceed the industry standard Customer First: Going the extra mile to exceed expectations Do What's Right: Uphold the highest standards of honesty & integrity Committed to Excellence: Focused on results & value high performance Cardinal Heating & Air Conditioning is looking for YOU! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at ******************** Cardinal Heating & Air Conditioning, Inc. is an equal-opportunity employer.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionDescription: Ready to launch your IT career? Join us as an IT Helpdesk Technician and jumpstart your journey with hands-on experience and valuable training. We have openings for an IT Helpdesk Technician to join our team. As an IT Helpdesk Technician, you will be the first point of contact for our employees experiencing IT issues. You will provide level 1 troubleshooting support, ensuring efficient operation of our IT infrastructure and delivering exceptional customer service. Freshpack is a custom cheese packaging company that develops and innovates cheese products and packaging. Our products can be found in all 50 states and in most major retailers. Over the past 25 years, our team has grown from 15 to 240+ employees. It is an exciting time to join our team, as we are poised for substantial growth over the next 3-5 years. Duties/Responsibilities Provide level 1 troubleshooting for IT-related issues across various platforms. Monitor and maintain printers as needed, ensuring minimal downtime. Manage domain accounts, including onboarding new users and offboarding departing employees. Perform routine system maintenance on our fleet of tablets and PCs to ensure optimal performance. Facilitate improvements to our business systems and processes through the use of no and low code workflow tools. Collaborate with the IT team to resolve complex issues and contribute to IT projects. Requirements: Qualifications: Bilingual (English/Spanish) preferred Previous experience in IT support or a related field. Familiarity with troubleshooting Windows and tablet operating systems. Basic understanding of network concepts and printer maintenance. Excellent problem-solving skills and attention to detail. Strong communication and customer service skills. Ability to work independently and manage multiple tasks simultaneously. Schedule 6:00am - 2:30pm M - F, some overtime as needed Benefits Medical, dental, vision insurance & more! 401(k) program Referral program Get paid every Friday!

Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance. This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives. Responsibilities Customer Support: • Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns. • Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests. • Accurately document interactions, resolutions, and escalations in the ticketing systems. • Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency. • Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership. • Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals Cross-Functional Collaboration & Internal Support: • Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage. • Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements. • Use knowledgebase for all troubleshooting, promotions, known issues, and software updates. Customer Experience & Continuous Improvement: • Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty. • Proactively identify opportunities to improve the customer experience and operational workflows. • Support department initiatives related to process refinement, and quality enhancement. • Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication. Requirements Education: • High school diploma or equivalent required. • Advanced degree or certificate preferred Experience: • Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred. • Experience troubleshooting hardware, software, or connected devices strongly preferred. • Experience supporting order management, logistics, or e-commerce processes preferred. • Previous work within the fitness or consumer technology industry is beneficial. Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: • Health & Dental Insurance • Company paid Life Insurance • 401(k) • Time Off benefits • Product discounts • Wellness programs EOE/M/W/Vet/Disability #ZR

The Peer Specialist is a team member who self-identifies with lived experience of mental health and/or substance use challenges. The Peer Specialist is responsible for assisting and empowering peer consumers by identifying a main concern and developing strength-based plans that includes measurable goals and objectives. This individual helps fellow peers cultivate their independence, self-confidence, and self-esteem. The Peer Specialist empowers other people with substance use/mental health symptoms to explore new options, resources, relationships, feelings, attitudes, and rights. The Peer Specialist offers their experience of recovery while working within a multidisciplinary team setting. This position involves working evenings and weekends to ensure that the clinical needs of the program are being met and to enable the program to operate 24 hours a day, seven days a week, 365 days a year. The individual is a mentor, educator, and advocate for consumers. The Peer Specialist reports to the Clinical Team Manager with overall program supervision by the Director. The minimum annual service hours are 676. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Journey Mental Health Center upholds a strong commitment to People, Opportunities, Community, and Access (POCA) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. We prioritize delivering services that are centered around ensuring fairness and inclusivity for all. We are dedicated to demonstrating courage and initiative within our agency and community to actively dismantle structural oppression for all affected communities. Duties/Responsibilities: 1. Work with consumers to engage in mental health/substance use treatment, including building skills around their own mental health/substance use recovery and management of symptoms. 2. Work with consumers to learn healthy coping skills & self-care. 3. Work with consumers to locate community resources such as food pantries, volunteer activities, social outlets. 4. Meet with peer consumers in their own homes, the community, at designated offices and by phone as needed to ensure continued consumer satisfaction and progress towards goals. 5. Assist peer consumer in carrying out treatment/goal plan. 6. Attend weekly supervision and consultation meetings. 7. Maintain appropriate positive, professional interpersonal relationships with staff, peers, consumers, volunteers, and other stakeholders. 8. Attend and participate in trainings as interested and required with supervisor approval. 9. Maintain professional boundaries and abide by all applicable ethical and legal standards, including confidentiality and treatment rights. 10. Support peer consumers in crisis; ensure their safety, assess for risk factors, and consult with other members of the treatment team. Qualifications Education and Experience: Education/Licensure ESSENTIAL Current certification as a Wisconsin Certified Peer Specialist. Person with self-identified lived experience of mental health and/or substance use challenges. Strong commitment to principles of recovery and trauma informed care. Commitment to work toward improving cultural sensitivity and inclusion as demonstrated by valuing diversity, recognizing personal limitations and having the desire to improve. Self-starter who enjoys working independently. Ability to view consumer needs and choices as high priority. Ability to balance multiple job duties and remain organized. Experience that demonstrates strong desire to help others. Knowledge of federal and state laws governing the handling of confidential information. Ability to communicate effectively (both orally and in writing). Possession of a valid driver's license, a favorable driving record, adequate insurance (per WI law) and access to a vehicle with willingness to use it for work (i.e. transporting consumers). PREFERRED Lived experience with substance abuse and/or using medication assisted treatment. Experience completing professional documentation. Computer skills (internet, email, Word). Knowledge or experience accessing resources, such as housing, recreational activities, medical, etc. Bi-lingual, and/or bi-cultural (Spanish/Hmong/Cambodian). Physical Requirements Requires driving, sitting, standing, light lifting, bending, and reaching, and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc. Working Conditions Shared office in a clinical setting that promotes communication with colleagues. Staff provide part of services in the community, not limited to homes, treatment centers, and participants' place of employment. Staff are expected to travel throughout Dane County and transport participants when appropriate. The regular work week is Monday through Friday with scheduling flexibility to meet staff and program needs. Staff create their own schedule with consumers. Each day will look different based on specific job responsibilities and the participant's needs. Accommodation is available upon request. Population Served JMHC consumers have a wide array of different backgrounds and experiences. Staff is expected to be comfortable working with Individuals with the following. Mental Health & Addiction Diagnosis Current Substance Use Criminal Backgrounds Multi-cultural Identities LGBTQIA+ Identities Varied Levels of Engagement in Services Hiring Process: All potential candidates will need to successfully pass the Background Information Disclosure (BID) for entity employees and contractors. Wisconsin's Caregivers Law requires background, and criminal checks are required by the Department of Health Services and Wis. Stat. 50.065(6)(c) and Wis. Admin Code § DHS 12.05(4) Journey Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

UW Credit Union is hiring a Card Programs Specialist. Are you someone who thrives on curiosity, collaboration, and continuous learning? The Card Programs department is looking for a dynamic individual to join their team. This opportunity is designed for someone ready to stretch their skills, grow their influence, and learn the ins and outs of a high-impact area of the business. This team values asking “why,” sharing ideas, and challenging the status quo. If you love tackling challenges, voicing your ideas, and forging meaningful connections across teams, you'll excel here. As a Card Programs Specialist, you'll play a key part in supporting debit and credit card operations, solving problems, analyzing data, and helping ensure a seamless cardholder experience. It's a great way to build knowledge in a new area while leveraging your natural strengths like emotional intelligence, analytical thinking, and decision-making. We're looking for someone who communicates with confidence, thinks strategically, builds strong relationships, and brings curiosity and other perspectives. If you take initiative, collaborate intentionally, and aren't afraid to ask questions or challenge the status quo, we encourage you to apply. The technical aspects of the position can be taught-what matters most is your mindset, drive, and desire to grow. This is a fantastic opportunity for someone looking to shift from a member-facing role into a behind-the-scenes position, while still utilizing your strengths. Why work for UW Credit Union? Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive: 21.5 days of annual time off (accrued per pay period) 2 weeks paid caregiver leave 2.5 weeks paid new child parental leave 2 days paid volunteer time 10 paid holidays (including your birthday!) 401k company match of up to 5%, plus approximately 4% discretionary match Variable bonus reward Competitive Medical, Dental, and Vision plans, including domestic partner eligibility Employee Assistance Program And more! Responsibilities Operational Excellence Accurately perform account and card maintenance. Take responsibility for monetary functions and balancing of appropriate GLs, included balance transfers, late fee refunds, payments returned items, credit and cash advantages and more. Process daily, weekly, and monthly debit card, credit card and ATM exception report and audits. Assist in maintaining procedures, and recommend improvements to increase productivity, performance, and efficiency. Research errors and issues. Collaborate with vendors, internal technical partners, and more senior Card Programs team members to reach resolution. Cardholder Experience Provide direct phone and e-mail support to members, MS&S, MSC, and other internal partners, delivering exceptional member service and personalized solutions. Solicit feedback, identify trends, and document opportunities to optimize the cardholder experience. Demonstrate sound judgement and creative problem solving to effectively resolve member concerns and issues. Develop internal help resources to support the acquisition and servicing of debit and credit cards. Maintain debit, credit, and ATM product, feature, and function expertise necessary to promote an exceptional cardholder experience. Dispute Resolution Process low-dollar, consumer dispute claims by gathering necessary information and documentation to acquire merchant credit or write off claims. Utilize appropriate systems to either maximize recovery rates or minimize cases that require dispute specialist intervention. Provide members with clear expectations throughout the dispute resolution process including the timeframes and outcome of the claim. Document decision making and investigation results that lead to write-off claim resolutions. Collaborate with Loss Prevention, Member Solution Center and Member Sales and Service to support members through the dispute resolution process. Continuous Learning & Development Assume ownership of personal development through dialogs, participation in group initiatives and projects, and engagement with training. Explore development options including mentor/mentee relationships, and the use of tools such as the Leader of Self gap analysis and Individual Development Plan (IDP). Be a change agent: welcome innovation and collaborate with others to achieve departmental and organizational goals. Develop and maintain competency with internal resources, procedures, systems, and tools. Develop and maintain competency with VISA and PIN-based network rules, and Federal Regulations E and Z for dispute resolution processing. Strengthen the Credit Union's inclusive environment by engaging with ongoing DEI initiatives. Invite and accept feedback and provide upward feedback. Qualifications Education & Experience: Associate Degree in Business or related field required. 2-3 years of Financial Institution experience required. 7 months - 1 year of Customer Service experience preferred. Proficiency in Spanish is preferred. Skills: Demonstrated investigative, analytical, organizational, decision making, and problem-solving skills. Ability to effectively prioritize workload and tasks, complete assignments in a timely manner, and meet deadlines. Strong verbal and written communication skills. Effective interpersonal and customer service skills. Ability to work independently as well as collaboratively in team environments. Ability to work in a fast paced and changing environment. Understanding of Network Operating Rules and compliance relating to debit, credit, and ATM services. Proficient with Microsoft Office products. Additional Information to Know: The position could work (hybrid) at 1 of 2 locations 8033 Excelsior Drive, Madison WI 2323 Mayfair Road, Wauwatosa WI Apply to the location you are interested in working at This post is for our Madison or Milwaukee location Must be willing to travel to Madison for the duration of training (3 days per week for up to 6 weeks). Must have reliable transportation. Travel to Madison will be at least 2 times per month following training.

STUDENT SUPPORT SPECIALIST / SPECIAL EDUCATION PROGRAM AIDE One City Schools | Madison, Wisconsin Full-Time Salary Range: $40k to $50k depending on qualifications and experience Reports to: Director of Student Services & Special Education Posted: December 2025 Application Deadline: Open until filled Serve with Purpose. Support with Heart. Transform What's Possible. At One City Schools, we believe children-and the adults who serve them-deserve an environment where excellence and belonging thrive side by side. Our work is joyful and demanding. It calls for skill, patience, and the depth of our care and craft. Success here means growing alongside our Scholars by embracing structure, relationship, and persistence every day. About the Role As a Student Support Specialist, you will help create learning spaces where Scholars feel safe, supported, and able to flourish. You will work under the direct supervision of a licensed special education teacher to implement individualized supports, reinforce classroom routines, and ensure that Scholars with diverse learning needs experience consistency, care, and high expectations. Grounded in The One City Way, EL Education, and our CRISP Habits of Character-Compassion, Risk, Integrity, Self-Respect, and Persistence-you'll help Scholars build the academic, social, and emotional skills that make learning joyful and meaningful. You'll also be part of a school community rooted in Crew-our belief that we are responsible for one another's success. FULL : Link to Full Job Description What You'll Do As a Student Support Specialist, you will be a steady, trusted presence for Scholars across the school day. A few key responsibilities include: Academic Support Provide 1:1, small-group, and push-in instructional support Implement IEP goals, accommodations, and behavior supports under teacher supervision Reinforce classroom routines such as Threshold, Do Now, Strong Start, Opening/Closing Crew Support lesson material accessibility within the paraprofessional scope of practice Collect and track data for progress monitoring and IEP updates Behavioral & Social-Emotional Support Model and teach self-regulation, conflict resolution, and social communication skills Support Scholars with communication, sensory, or behavioral needs, including autistic learners Use trauma-informed and restorative approaches during moments of dysregulation Participate in restorative circles, community-building routines, and Closing Crew Provide physical support when needed (feeding, toileting, ambulation, safety support) Collaboration & Compliance Partner with special educators, general educators, and related service providers Maintain confidentiality in alignment with FERPA, DPI, and IDEA requirements Follow DPI-aligned paraprofessional scope of practice and supervision guidelines Participate in IEP meetings, professional development, and Student Support Team huddles Community & School Culture Reinforce consistent expectations across arrival, transitions, lunchroom, recess, and dismissal Build warm, strengths-based relationships with Scholars and families Support schoolwide events, family engagement activities, and celebrations of learning Who You Are (Ideal Candidate Description) You are a patient, caring adult who believes deeply in the potential of every child. You understand that Scholars thrive when adults create predictable, loving, and structured environments-and you see behavior as communication, not defiance. You might be a great fit if you: Build trusting, affirming relationships with children Thrive in collaborative environments where teamwork and shared problem-solving are daily practice Stay calm, grounded, and compassionate in moments of dysregulation Believe in culturally responsive, inclusive education See learning, growth, and character development as intertwined Want to be part of a school community where joy, consistency, and belonging are essential What You Bring Required Qualifications High school diploma or equivalent Eligibility for or possession of the Wisconsin DPI #0070 Special Education Program Aide license At least 1-3 years of experience working with children or youth Ability to follow teacher-designed instructional and behavior plans Commitment to diversity, equity, inclusion, and culturally responsive practices Willingness to complete DPI paraprofessional requirements Preferred Qualifications Associate's or Bachelor's degree in Education, Special Education, Child Development, or a related field Experience supporting IEPs, BIPs, or special education settings Background in trauma-informed or restorative practices Experience supporting Scholars with disabilities, including those on the autism spectrum Bilingual or multicultural experience Not sure you meet every qualification? If this role sparks something in you, apply, even if you don't meet 100% of the qualifications. Our Benefits Comprehensive Package Competitive salary 11-month schedule aligned to school calendar PTO plus holidays, winter break, and spring break Medical, dental, and vision coverage 401(k) with 5.9% employer match Life insurance and long-term disability Employee Assistance Program Unique One City Benefits On-campus infant and early learning care with discounted tuition Homeownership support through the Own-It Program ($19,000 down payment grants) Admission priority for age-eligible children of employees About One City Schools One City Schools is a public charter school system in Madison, Wisconsin, serving children from birth through middle school. We are redefining what's possible in public education by integrating academic excellence, strong routines, character development, and deep partnership with families. Our model works-and our results show it. Our schools have been recognized by the Wisconsin Department of Public Instruction for “Exceeding Expectations,” and we were honored with the 2025 Wisconsin Innovation Award. Learn more at ********************** or watch our story at YouTube.com/@OneCitySchools. Diversity & Equal Opportunity Statement One City Schools welcomes applicants from all backgrounds, identities, and life experiences. We believe that our Scholars' success is tied to the diversity, brilliance, and humanity of the adults who serve them. Powered by JazzHR L3Bpq72t3m

Work Schedule: FTE 100%, 40 hours per week. Day shift, Monday - Friday, 8:00 AM - 4:30 PM. Training on-site for the first 1-2 months at both University Hospital and 749 University Row. This is a hybrid role, with three days on site and two days remote. You will work at University Hospital in Madison, WI. Hours may vary based on the operational needs of the department. Be part of something remarkable Join our Transplant Team at UW Health and be part of one of the world's foremost organ transplant programs! We are seeking a Transplant Administrative Support Specialist to: Support multiple transplant RN coordinators and social workers as they care for complex transplant patients. Data entry into the electronic health records, scheduling of tests and appointments, communicating with transplant patients, and generate patient and provider correspondence. Triage incoming patient calls and assist the transplant RN coordinator in supporting patient care from referral, evaluation, organ transplant and through long-term management of patients after their transplant. On-site tasks such as sorting and distributing mail, and handling onsite forms and signature needs. At UW Health, you will have: An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Full time benefits for part time work. Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions. Qualifications High School Diploma or equivalent Required Associate's Degree in healthcare or related field, or post high school education Preferred Work Experience 1 year experience working in a patient related healthcare setting Required 3 years experience in a health care support role or transplant setting Preferred Our Commitment to Social Impact and BelongingUW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. University Hospital in Madison is a Magnet -designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers. Job Description UW Hospital and Clinics benefits

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team, is searching for a new IT Support Specialist. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We also offer comprehensive benefits to promote health and wellness among our staff. This is primarily an in-office position in Madison, WI. We'll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $45,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage What You'll Do: Provide support to end users via remote support sessions and on-site Provide support for Microsoft technologies including Windows and Office 365• Configure, and deploy new laptop and desktop systems Document incidents and follow resolution procedures Provide exceptional customer service at all times Skills You'll Need: 1-2 years of previous technical support experience Experience with building desktops and troubleshooting hardware issues Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Ability to work a light, rotating on-call schedule Technical curiosity! Associate's or Bachelor's degree in an Information Technology related field is preferred Experience with Active Directory and Group Policy a plus Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************

Full-time Description Ready to launch your IT career? Join us as an IT Helpdesk Technician and jumpstart your journey with hands-on experience and valuable training. We have openings for an IT Helpdesk Technician to join our team. As an IT Helpdesk Technician, you will be the first point of contact for our employees experiencing IT issues. You will provide level 1 troubleshooting support, ensuring efficient operation of our IT infrastructure and delivering exceptional customer service. Freshpack is a custom cheese packaging company that develops and innovates cheese products and packaging. Our products can be found in all 50 states and in most major retailers. Over the past 25 years, our team has grown from 15 to 240+ employees. It is an exciting time to join our team, as we are poised for substantial growth over the next 3-5 years. Duties/Responsibilities Provide level 1 troubleshooting for IT-related issues across various platforms. Monitor and maintain printers as needed, ensuring minimal downtime. Manage domain accounts, including onboarding new users and offboarding departing employees. Perform routine system maintenance on our fleet of tablets and PCs to ensure optimal performance. Facilitate improvements to our business systems and processes through the use of no and low code workflow tools. Collaborate with the IT team to resolve complex issues and contribute to IT projects. Requirements Qualifications: Bilingual (English/Spanish) preferred Previous experience in IT support or a related field. Familiarity with troubleshooting Windows and tablet operating systems. Basic understanding of network concepts and printer maintenance. Excellent problem-solving skills and attention to detail. Strong communication and customer service skills. Ability to work independently and manage multiple tasks simultaneously. Schedule 6:00am - 2:30pm M - F, some overtime as needed Benefits Medical, dental, vision insurance & more! 401(k) program Referral program Get paid every Friday! Salary Description $18 - $25/hr

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military