Support specialist jobs in Rockwall, TX - 1,227 jobs

At KARL STORZ, we are driven by a mission to enhance global health through innovative technology designed to tackle the most complex surgical procedures and medical challenges. One of the most rewarding ways to launch your career with us is by joining our Onsite Endoscopic Specialist (OES) team. In this role, you will be at the forefront of healthcare innovation, providing hands-on support for KARL STORZ advanced medical devices-ranging from hand instruments to state-of-the-art video equipment-within your assigned hospital. As an OES, you will collaborate closely with the Sterile Processing Departments and Operating Room teams, playing a critical role in ensuring the success of surgical procedures. This position is more than just a job-it is a gateway to an exciting and diverse career path. Whether you aspire to transition into medical device sales, advance into leadership, share your knowledge as an educator, or specialize in marketing, the opportunities for growth within KARL STORZ are limitless. With a commitment to internal development, we empower you to explore your passions, develop your skills, and propel your career to new heights. Join us and be part of a team dedicated to making a tangible impact on global health! Key Responsibilities: Face-to-face customer support, including OR, SPD and Biomed Video tower/system set-up and support Inspection, repair, troubleshooting and replacement of KARL STORZ devices Monitoring, reporting, and facilitating repair/ exchange transactions Transporting, cleaning/sterilization and packaging of instruments after use Trouble shoot video and instrument issues in the O.R. Instrument/equipment repair management Requirements: A minimum of high school diploma or equivalent Experience in Sterile Processing, Sales, or other Surgical Technology/Medical role Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment. Effective communicator, collaborative, and effective time management Possess exceptional organizational skills and the ability to multi-task MS Office - proficient user as the role will need to work with Excel spreadsheets and reporting Role requires the completion of a drug screening for safety-sensitive positions Must be able to lift/push/pull up to 25lbs Preferred Qualifications: Associate's Degree and/or CRCST certification Key attributes of an exceptional OES: Collaboration: Build strong, respectful relationships with team members, fostering an inclusive work environment and driving process improvements. Critical Thinking & Problem Solving: Analyze situations to understand the "why" and "how," delivering solutions with professionalism. Communication: Engage in clear, concise interactions with customers and colleagues, effectively conveying ideas and information. Customer Service: Create an environment where customers feel valued, respected, and understood, building lasting business relationships. Technical Proficiency: Utilize email, calendars, virtual collaboration tools, and spreadsheets to manage tasks, analyze data, and support business decisions. What is in it for you: Relocation Support: Enjoy generous relocation reimbursement packages to ease your transition. Professional Growth & Development: Receive financial support to obtain industry certifications (e.g., CST, CRCST). Get reimbursed for certification exam fees and study materials. Take advantage of ongoing training and educational opportunities to advance your career. Collaborative & Dynamic Work Environment: Engage in cross-functional collaboration and knowledge sharing. Benefit from regular feedback, recognition, and support for your growth and development. Be part of a team that celebrates successes together. Access to Cutting-Edge Medical Technologies: Work with state-of-the-art medical equipment. Collaborate with leading medical professionals. Contribute to innovative solutions that improve patient care. Who we are: KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together.

A second-level support role involves diagnosing and resolving complex technical issues that have been escalated from the first level of support. This role requires advanced knowledge of hardware, software, and networks. Key responsibilities include advanced troubleshooting, managing escalated tickets, providing technical guidance to junior staff, and documenting solutions. The Helpdesk Technician - Tier II plays a crucial role within the Help Desk, acting as a critical escalation point. This role is instrumental in driving operational excellence by ensuring compliance with Service Level Agreements (SLAs) and providing a high-touch customer experience. Additionally, the Helpdesk Technician - Tier II collaborates seamlessly with the Infrastructure team to optimize the end-user technology ecosystem and maintain business continuity across the company. Responsibilities Troubleshoot complex issues by diagnosing, resolving or providing root-cause analysis of incidents across complex hardware, software, and network platforms. Receive, prioritize, and manage support ticket workflows in the ITSM systems, ensuring alignment with SLA/OLA thresholds and proactive communication with departments regarding service impacts. Document solutions by creating and maintaining detailed documentation of all technical issues, steps taken, and resolutions to build a knowledge base to reduce repeat incident volume. Participate in problem management initiatives, identifying systemic issues and recommending strategic solutions to reduce incident recurrence. Partner with Tier 1 Technicians to mentor, reinforce knowledge transfer around emerging technologies and best practices while improving the overall team's efficiency. Identify and escalate critical or unresolved issues to Level 3 support, providing detailed handover information. Support on-site and remote workforce environments, ensuring seamless user experience across hybrid, multi-site, and distributed operating models. Required Qualifications 3-5 years of Help Desk support experience, with at least 1-2 years in a Tier II capacity within an enterprise environment. Strong proficiency in Windows Server/Client OS (e.g., Windows, Linux, mac OS), Active Directory, Azure AD/Microsoft Entra ID, software applications (e.g., M365/Microsoft Office), cloud service platform (e.g., Azure Virtual Desktop/ AVD), network fundamentals (e.g., DHCP, DNS, VPN) and standard enterprise management tools (ServiceNow, NinjaOne). Strong analytical and problem-solving abilities to identify root causes of complex issues while using remote access tools. Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users. Focused mindset on delivering value-added engagement with end users at all touchpoints. Ability to manage multiple priorities, work independently with minimal supervision, and pivot rapidly in a dynamic support landscape while maintaining quality of service. Preferred Qualifications Associate degree from an accredited institution with 3+ years of Help Desk experience OR High school diploma or GED equivalent, with 5+ years of Help Desk experience can be substituted for a degree IT Certifications: CompTIA Certification A+, Network+, or Security+ Exposure to virtualization technologies (VMware, Hyper-V, Citrix) and cloud service ecosystems (Azure, AWS, GCP).

This is the journey level in the Enterprise Systems Administrator class series. Incumbents perform the full range of duties assigned to classes in the series including assisting with the analysis and resolution of operating system issues. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Job DutiesAssists in the administration of enterprise systems including servers, storage, and backup systems. Monitors system performance and availability. Installs and configures system software and hardware. Assists in troubleshooting and resolving system issues. Maintains system documentation and procedures. Participates in disaster recovery planning and testing. Education and Experience Required EducationBachelor's degree with major coursework in computer science, math, information systems, or other related field OR, Associate's degree and 4 years of experience, OR High school diploma or GED and 6 years progressively responsible and applicable information technology experience, required. Experience 2 years' experience in field directly related to operating systems and systems administration, including experience working with and maintaining multiple server hosts, in a combined environment. Licenses and CertificationsCertification in at least one relevant operating system or associated technology. Knowledge, Skills and AbilitiesPrinciples and practices of system administration. Operating systems such as Microsoft Windows and Linux. Virtualization technologies. Network protocols and services. Additional Skills/Experience Experience with ITSM tools, specifically ServiceNow Strong Communication and customer service skills Ticket Triage & Routing Monitor incoming service desk tickets Categorizing and prioritizing based on urgency and impact Route tickets to the correct team or individual (and bounce back the ones that don't belong) Pattern Spotting Identify recurring issues Escalate systemic problems Help build FAQs or SOPs to reduce repeat tickets User Communication Provide status updates to users on ticket progress Translate technical responses into plain English Set expectations and reduce “ticket ping-pong” Metrics & Reporting Track ticket volumes, response times, and resolution rates Highlight bottlenecks or areas where SLAs are slipping Help leadership understand where the pain points are Process Improvement Suggest tweaks to workflows, escalation paths, or ticket templates Help implement automation or self-service options

W2 and Locals only Role - Automation Engineer with Cypress and Playwright exp There will be in-person client interview if shortlisted Description: WHAT YOULL DO This list is intended to reflect the current job but there may be additional essential functions and certainly nonessential job functions that are not referenced Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so observing of course any legal obligations including any collective bargaining obligations Ensure key stakeholders product owners and platform owners are informed of reliability concerns and their potential impact on the customers experience Design code test and deliver solutions to automate manual operation ie TOIL Participate in operations support and oncall rotation shifts could include weekends and holidays for SRE supported systems and products with a focus on implementing longterm solutions for any problems identified Collaborate with stakeholders such as product and platform owners to define service level objectives SLOs and servicelevel indicators SLIs for system operations focused on the critical features of the customers journey and experience Track and manage reliability performance against agreed SLOs in partnership with IT monitoring teams or other stakeholders and ensure systems continue to meet SLOs over time Provide expert knowledge on reliability approaches to ensure our organization achieves its goals and roadmap for reliability Champion reliability being treated as a feature in products and platforms and promote the concept across all phases of the software development life cycle Create dashboards and reports to communicate key metrics to product owners and key stakeholders Contribute to documentation and runbooks for owned applications based on operational experience user feedback and application changes ALL YOULL NEED FOR SUCCESS Minimum Qualifications Education Prior Job Experience Bachelors degree in Computer Science Computer Engineering Technology Information Systems CISMIS Engineering or related technical discipline or equivalent experiencetraining 5 years of experience designing developing and implementing largescale solutions in production environments Preferred Qualifications Education Prior Job Experience Masters degree in Computer Science Computer Engineering Technology Information Systems CISMIS Engineering or related technical discipline or equivalent experiencetraining Airline Industry experience Top 3 required skills 1 Able to Design develop and maintain automated test frameworks using CypressPlaywright for web and API testing 2 With Experience in testing applications built with JavaScript TypeScript Nodejs and GraphQL 3 Able to Build and maintain integration with CICD pipelines to ensure reliable automated testing using Azure Dev Ops and GitHub actions

Ready to take your career to the next level? At The Gund Company, we're more than just an electrical insulation manufacturer-we're a team of passionate problem-solvers who love what we do! If you're looking for a workplace where innovation meets collaboration, and where your ideas truly matter, this is the place for you. Our Motto: Take Care of Each Other. Take Care of the Customer. Take Care of the Business. Position Details Shift: 1st Shift Schedule: Monday to Friday, 8:00 AM - 4:30 PM Location: Euless, Texas Salary: Starting at $64,000 per year Why You'll Love Working Here Be part of a fun, driven team that values growth and creativity. Enjoy employee ownership through our ESOP program-your success is our success! Competitive pay, great benefits, and a culture that celebrates continuous improvement. Requirements What You'll Do As a Manufacturing Estimating Specialist, you'll be the go-to expert for creating accurate, competitive cost estimates that help us win business and delight customers. You'll work closely with engineering, production, and sales teams to: Analyze customer requirements, specs, and drawings. Develop and improve costing models and calculators for efficiency. Prepare detailed quotes using our advanced tools like Visual Estimating Window and PCM automated quoting module. Participate in Kaizen events and process improvement initiatives to keep us ahead of the game. Lead Gross Profit Review processes and collaborate on pricing strategies. Document best practices and mentor others in estimating excellence. What We're Looking For 3-5 years' experience in custom manufacturing quoting processes. Strong Excel skills (formulas, lookup tables, ODBC links). Ability to create clear documentation of manufacturing processes. Familiarity with ERP systems, MS Office, and ISO quality environments. Bonus points for experience in low-volume, high-variety manufacturing, machining, or craftsmanship. Associate degree or relevant certifications preferred. Perks & Benefits Employee Stock Ownership Plan (ESOP) - You own part of the company! Health, Dental, Vision, Life & Disability Insurance 401(k) with 50% employer match Competitive wages & safe work environment Career development through Individual Development Plans (IDP) Ready to join a world-class team ranked high in employee engagement? Apply today and let's build something amazing together! EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability. Key Skills & Keywords Cost Estimation • Manufacturing Processes • ERP Systems • Excel Expert • Process Improvement • Kaizen • Lean Manufacturing • Quoting • Pricing Strategy • Continuous Improvement • ISO Standards • Engineering Collaboration

Employment Type: Direct Hire Schedule: Hybrid - 3 days onsite per week Salary: $50,000 - $60,000 annually Wheeler Staffing Partners is seeking a detail-oriented HRIS Specialist / HRIS Administrator for a direct hire opportunity in Plano, Texas. This role supports HR technology operations with a strong emphasis on Paycom administration, data integrity, reporting, and system optimization. The ideal candidate brings strong analytical skills, advanced Excel proficiency, and recent hands-on experience managing HRIS functions in a fast-paced environment. Key Responsibilities HRIS Administration Serve as the primary administrator for Paycom, including configuration, workflow management, and module maintenance. Support system updates, feature rollouts, and enhancements. Perform routine data audits and clean-up to maintain accuracy and compliance. Troubleshoot HRIS issues and coordinate with Paycom support when necessary. Consolidate employee data from an acquired company into existing systems (ADP / Paycom), ensuring accuracy and completeness. Data Integrity & Maintenance Review employee files and verify data accuracy across systems. Resolve data discrepancies such as duplicates, missing fields, and formatting inconsistencies. Pull and update timecards as required. Reporting & Analytics Create, extract, and maintain HR reports and dashboards. Build custom reports within Paycom to support HR, payroll, benefits, and compliance initiatives. Provide accurate data and reporting to support decision-making for HR leadership. Process Improvement Evaluate HR workflows and identify opportunities to streamline or automate processes in Paycom. Document standard operating procedures (SOPs) and recommend system and process enhancements. User Support & Training Provide HRIS support to HR staff, managers, and employees. Lead Paycom training for onboarding, performance, benefits enrollment, and timekeeping. Maintain user guides, training materials, and reference documentation. Compliance Maintain data accuracy and ensure system compliance with federal and state regulations. Support audits related to payroll, benefits, timekeeping, and other HR functions. Required Qualifications 2+ years of HRIS experience, including 1+ year of hands-on Paycom administration. Strong understanding of HR functions such as payroll, onboarding, benefits, performance, and compliance. Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP). Experience consolidating and validating employee data across multiple systems preferred. Excellent attention to detail, problem-solving ability, and communication skills. Why Work With Wheeler Staffing Partners? Wheeler Staffing Partners is committed to connecting top talent with meaningful career opportunities by providing personalized guidance, transparent communication, and dedicated support throughout every step of the hiring process. Our recruiting team works closely with candidates to match them with roles that align with their experience, goals, and long-term aspirations. We take pride in partnering with reputable clients and offering opportunities that foster growth, stability, and professional development, ensuring a smooth and positive experience from application to placement.

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Position Details: Job Title: Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500) Location: Carrollton, TX 75006 Description: · Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms · Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis · Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience · Meet call metrics and standards as defined by the department, and enter all requests into SFDC database Qualifications Requirements: · 1-2 years experience in a call center environment · 2+ years experience in a technical environment. · Professional demeanor; ability to interact positively with customers · Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others · Solid working knowledge of the Windows Operating System, including but not limited to Windows 7 · Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting · Working knowledge of SQL 2008 R2 preferred · Knowledge of Windows Server 2003/2008 or Terminal Services a plus · MCSE or other technical certifications a plus Additional Information To know more about this opportunity, please contact: Nimish Singh ****************************** ************

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a SIU Investigator (mid-level). This is a "Desk" position. Besides the normal SIU Investigator responsibilities, you will also perform triage duties to review claims identified by our predicative fraud tool to determine if an SIU investigation is warranted. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. This role is remote eligible. You can live anywhere in the Continental US. There may be occasional business travel involved. What you'll do: Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims. Participates in the development of fraud prevention strategies. Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims. Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools. Makes recommendations within defined authority guidelines. Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome. Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention. May serve as a resource team member on specific matters through demonstrated skill or training. Assists with the delivery of fraud awareness training initiatives in a defined environment. Handles CAT duty responsibilities as business requires. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma (GED). 2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience. Proven investigatory skills. Experience obtaining statements from various parties to incidents, witnesses, and suspects. Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud. Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems. Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems. Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology. What sets you apart: Strong underwriting skillset as part of working within underwriting, investigating post-bind or part of an underwriting investigative team. Strong understanding of auto and property policy language to proactively identify potential misrepresentations before a claim is filed. Strong report writing and presentation skillset. SIU experience conducting low to complex P&C fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience. Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other. US military experience through military service or a military spouse/domestic partner Compensation range: This is an hourly position. However, the annualized salary range for this position is: $77,120 - $147,390 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: Hybrid Work Options, Paid Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k) with employer match contributions Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills Entry of time sheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications 2+ years experience in IT related study or field. Must possess basic knowledge and experience with: Windows 7/8/10 Microsoft Office suite Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) Understanding of basic network concepts Understanding of application, desktop, and server virtualization Understanding of Desktop Deployment / Imaging Bachelor's Degree a plus Desired Experience/Certifications Certifications CompTIA A+ Certification a plus Windows Server 2008/ 2012/ 2016 Microsoft Office 365 Admin portal Understanding of File Permissions (NTFS & Sharing) High School Degree required Associate's Degree or higher preferred Work Environment and Physical Demands Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. The noise level in the work environment is moderate. Frequent local travel required

Specialization Description Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including: * Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.) * Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools * Recommending alternative products or services (e.g., warranties) as part of customer issue resolution This position is not compensated based on achievement of sales targets. Work Environment: Typically located in a call center environment Specialization Match Note: Incumbents matching to this specialization are typically considered tier-one support. Incumbents who provide tier-two support should be matched to Field Service Engineering. For tier-three support please consider matching to Technical Support Engineering (High Tech). Level Description An experienced support level position that requires a basic knowledge of a given job area and tools, typically seen through work experience as well as vocational or technical training. Works under moderate supervision. Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures. Communicates information that requires some explanation or interpretation to achieve business results for a given area of a department or function.

Department: IT Services Reports to: ITS Supervisor : Edge is a provider of integrated, managed voice, data technology systems, and services for business. Position Description: Provide Tier I IT desktop support and hospitality-related third-party vendor platform support to Edge's commercial customers. Primary Responsibilities: Serve as the first contact with customers who need technical assistance. Remotely assist users with desktop, printer, and other connected device troubleshooting. Perform troubleshooting and issue resolution for shared resource access, hardware, and software configurations. Perform OS and other software and firmware updates and patch management. First-level identification and escalation of major incidents using the approved IT escalation processes. Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT. Perform network administration functions, user account permissions, and Active Directory changes. Follow up with clients to ensure issue resolution is complete and satisfactory. Other Responsibilities: Assist in creating knowledge base articles, checklists, and FAQs. Willingness to learn industry-specific and proprietary management systems. Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required. Accommodate occasional shift changes based on coverage requirements and special events. Requirements Required Skills & Experience: Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange. Strong customer service and problem-solving skills, including the ability to respond diligently, promptly, and courteously to users' questions or issues. Benefits: As a full-time employee, you'll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, a 401(k) retirement plan, paid time off (PTO), short-term/long-term disability, life insurance, and opportunities for professional growth. We're committed to fostering a collaborative and supportive work environment where you're encouraged to contribute and grow with the company. Salary Description $22-25/hr

PURPOSE As an Automation Application Specialist, your primary responsibility is to provide technical expertise, support, and guidance to clients in implementing industrial automation solutions. You will serve as a subject matter expert, assisting clients in optimizing their manufacturing processes, improving efficiency, and leveraging automation technologies effectively. ESSENTIAL DUTIES Participate in monthly conference call and provide application success stories, share and distribute details to branch team Focus on identifying and closing major revenue producing projects Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product. Identify all specifications and regulatory needs at the customer level; and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist. Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses, with regular cadence. Deliver training sessions and workshops to clients' engineering and operations teams on the use and maintenance of automation systems. Document and monitor sales activity in SMC's SalesConnect system, including meetings and opportunities as invited user or team member to the respective CRM entry Assist sales employees in detailed technical presentations to all levels of customers, lunch & learns, tent shows, mini panel expos, etc…. Successfully complete other duties as prescribed by sales management as necessary. Collaborate with clients to understand their unique manufacturing processes, challenges, and automation objectives. Work closely with clients and internal engineering teams to design, configure, and customize automation solutions. Stay abreast of competitive outlook, assisting with gap analysis, industry trends, emerging technologies, and best practices in industrial automation. Identify opportunities for process improvements and innovation within client operations, recommending new automation solutions or enhancements. Collaborate with product development teams to provide feedback and insights for future product enhancements or new product development Provide guidance and best practices for operating, monitoring, and troubleshooting industrial automation equipment and software. Provide technical support to clients during the implementation phase, addressing system configuration, integration, and performance issues. PHYSICAL DEMANDS/WORK ENVIRONMENT Fast paced environment (includes both office and field work) Travel with some extended stay away from home Physically capable of lifting SMC products and displays up to 50 lbs. MINIMUM REQUIREMENTS Bachelor's Degree, or equivalent work experience Advanced industrial automation product and application experience with SMC or equivalent industry Experience with or knowledge of competitive product and applications Demonstrated ability to correctly apply and implement our newest "high tech" products. Extensive SMC Application knowledge or equivalent industry Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical. Fluid Power Pneumatic Specialist Certification preferred Proficient in CRM and the use of computers and ability to learn new programs and tools as required Clean driving record. For internal use only:SALES001

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration. Overview: Engineering Ops L1 Support Specialist provides first-level support for test environments used in integrated testing of applications. This role ensures smooth operation of test environments, monitors stability and escalates issues to higher-level support when necessary. Responsibilities: Monitors and supports application components and related infrastructure, acts as the first point of contact for users, and responds to alerts regarding potential production incidents Interprets and monitors dashboards, tools, and reports in order to proactively identify and address potential issues prior to production impact, escalating issues to senior team members or subject matter experts as needed Performs environment routing and cycling, implements splash pages, and conducts user ID administration access provisioning/deprovisioning (additions, modifications, deletions) for applications Works with technical partners to generate status updates, create technical detail for awareness communications, such as infrastructure, application and client impact, and component points of failure, and schedules follow up meetings Partners with change and release teams to support implementations and proactively identify potential issues resulting from changes Tracks incidents and requests in a defined system, executes procedures reliably, fulfills requests from business users and operations, and escalates issues as needed to solve incidents quickly Keeps operational procedures updated and provides data that adheres to documentation requirements and audits Environment Monitoring & Maintenance Perform routine health checks and basic troubleshooting Critical/High priority defect handling Act as the first point of contact for environment-related issues Log, categorize, and resolve critical/High-priority defects Escalate complex issues to next level of supports and SMEs Document and Reporting Maintain accurate records of defects, resolutions and possible postmortem Provide daily/weekly status updates on environment health Define and stand-up new service capability Define the services and capabilities Document marketing points for the services with values Collaboration Collaborate with cross-functional and multi-location teams to resolve complex issues. Required Skills: 2-5+ years of relevant work experience in IT support, QA support or environment management Application Development or Support Experience Strong analytical, triage and issue resolution skills Excellent communication and teamwork abilities. Customer-service mindset Ability to work in cross functional and multi-location teams. Experience/Ability with working in complex, highly integrated, fast paced and high-volume environment Ability coordinates multiple troubleshooting calls Ability to generate daily useful Metrics and email reporting Ability to learn and adapt quickly with application and technology changes May be required to work in shifts Experience with the following technical skills: Excel, Jira, PowerPoint, Kanban SDLC methodologies Linux/Unix Commands and Shell Scripting RDBMS and SQL experience in MS SQL Server Desired Skills: Financial Industry Experience Strong understanding of SDLC concepts Familiarity with automation scripts using PowerShell Ideal Candidate Profile: A proactive, detail-oriented professional with strong technical acumen and the ability to work effectively in complex, high-volume environments. The candidate should demonstrate adaptability, collaboration, and a commitment to continuous learning. Skills: Adaptability Analytical Thinking Influence Production Support Risk Management Automation Collaboration Result Orientation Solution Delivery Process Solution Design Business Acumen DevOps Practices Innovative Thinking Project Management Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range$80,700.00 - $128,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

HaloMD Who We Are: HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements. Job Summary: HaloMD is seeking a detail-oriented and technically skilled Senior Application Support Specialist to provide support for key business applications and robotics process automations (RPA). This role is critical in ensuring that our internal teams can rely on stable, efficient software systems to deliver exceptional service across the organization. You'll be the go-to resource for diagnosing and resolving system and data-related issues, supporting end users, and collaborating with IT and development teams to escalate complex problems. The ideal candidate will bring deep technical expertise, leadership in support practices, troubleshooting application issues, and translating technical solutions into user-friendly guidance. Responsibilities Essential Duties and Responsibilities: Serve as the primary point of contact for RPA and business application support, responding to user inquiries via ticketing systems, email, or direct communication in a timely and professional manner. Diagnose, troubleshoot, and resolve a wide range of application issues including system errors, data inconsistencies, configuration challenges, and integration problems. Triage and prioritize incoming support requests based on business need, user urgency, and system impact; ensure critical issues are escalated appropriately and lower-priority items are managed efficiently. Develop a working knowledge of RPA, supported applications and the business processes they enable to distinguish between system defects, user misunderstandings, or expected behaviors; collaborate with users to clarify problem reports and confirm true system issues. Maintain detailed records of incidents, service requests, resolution steps, and technical procedures in internal knowledge bases to support long-term process improvement and team collaboration. Partner with product, IT, QA, and development teams to escalate unresolved issues, contribute to root cause analyses, and participate in solution design discussions. Monitor application performance and proactively identify trends or recurring issues; recommend enhancements to improve reliability, user experience, or efficiency. Ensure all support actions align with internal service-level agreements (SLAs), compliance requirements, and data security standards. Identify opportunities to streamline support processes, improve system usability, and enhance overall support delivery through automation, feedback loops, and documentation enhancements. Provide one-on-one or group training sessions for end users on application features, functionality, and best practices; create user-friendly documentation and how-to guides to support self-service learning. Assist with functional and user acceptance testing (UAT) of application upgrades, patches, and new releases to ensure a stable deployment environment; provide post-deployment monitoring and feedback. Qualifications Required Qualifications: Bachelor's degree in computer science, Information Systems, or a related field, or equivalent practical experience. 5+ years of experience in application support, technical support, or a related role. Strong analytical and troubleshooting skills with attention to detail. Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders. Familiarity with ticketing and issue tracking systems (e.g., Azure DevOps, FreshService, or similar). Preferred Qualifications: Experience working in a healthcare or regulated industry is a plus. Understanding of software development processes and Agile environments. Ability to work independently and manage multiple priorities in a fast-paced setting. Perks & Benefits: Multiple medical plan options Health Savings Account with company contributions Dental & vision coverage for you and your dependents 401k with Company match Vacation, sick time & Company paid holidays Company wellbeing program with health insurance incentives What's Next? If you're ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Tools Application Specialist On behalf of our client, Procom Services is searching for a Tools Application Specialist for a contract opportunity in Dallas, TX. Tools Application Specialist Job Details • This role supports the tools and technologies deployed within the company. A Tools Application Specialist performs technical activities to build, maintain, configure and support applications that support internal and external customers. • Design, implement, and maintain business critical Tools and applications. • Create and maintain the technical quality of the solution by conducting reviews of the code, database model, and system architecture. • Provide security and database administration for assigned applications. • Design and implement database server technologies including stored procedures, data transformation services, views, triggers and backups. • Through testing, ensure that all code meets specifications and is easily maintainable, secure and well documented. Follow the established development, code management and deployment procedures. • Provide documentation for all assigned development proposals and solutions in the company standard format. Assist with the development of user documentation and training as required. • Implement new functionality and modifications to applications as required. Tools Application Specialist Mandatory Skills • Bachelor Degree in Computer Science or equivalent experience • 10 - 15 years of relevant experience • Exposure to Open Stack • Project and/or supervisory experience is a plus • Excellent verbal, written communication and presentation skills • Experience with ITSM, network, storage, security, and cloud Management Tools • Management Infrastructure, Shared Environments, Client Specific Environments • MF/Server environments • Public, private, and local cloud environments • Experienced with standard DBMS concepts and at a minimum should be comfortable working within the MSSQL environment. • Experienced in supporting Microsoft technologies • Experienced in one or more programming languages such as Java, Ruby,.Net, C++ PHP, or C #. • Knowledge of Web technologies • Knowledge of OpenStack technologies • Experienced with technical architecture development and deployment of complex software projects • Knowledge of database structures and architecture, queries, OLAP, reporting services • Proven ability designing and implementing business solutions in a fast-paced, business critical environment. • Able to work with the business community in an analyst-to-solution role, with strong business acumen and interpersonal skills. • Ability to work independently and gather information from business end-users • Excellent analytical skills with the ability to discern actual requirements from often incomplete and vague customer requests. • Ability to debug situations to determine root cause of an incident and identify solutions. Tools Application Specialist Start Date ASAP Tools Application Specialist Assignment Length 3+ Months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Additional Information All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.

Role: TIBCO Application Specialist Duration: 6+ Months BGV will be done for the selected candidates. Face to Face interview Mandatory The TIBCO Application Specialist will be responsible to manage and administer our TIBCO environments. This role will also manage and perform our build and deployment automation for TIBCO. The ideal candidate is an experienced, self-motivated individual that will be responsible for maintaining, monitoring and tuning of all TIBCO environments and associated applications in those environments implemented on a variety of TIBCO technologies. Details: Installs, maintains, and administers TIBCO server environments primarily in UNIX based environments. Installs, configures, and fine tunes TIBCO components such as Business Works, EMS, Hawk, RV, TRA, Plugins and Adapters. Develops, improves, and documents the processes for maintaining and administrating the TIBCO environment. Provides guidance and technical expertise for research efforts involving TIBCO technologies. Performs application deployments (Scripted/Jenkins/Automic based) to test, integration, and production environments per established change management procedures. Design and develop performance monitoring and administration tools for the integrated products suites, including dashboards to properly enable the visibility of operational data within the platform. Provides guidance and technical expertise during development and testing of applications. Facilitates and coordinates between the various stakeholders. Provides support and troubleshoots issues on existing TIBCO implementation. Participates in promotion of software releases across all environments and change management. Supports application and OS patching on the servers. Responsible for identifying & troubleshooting performance related issues of various TIBCO middleware components and provides recommendations to resolve them. Essential Skills and Competencies: 5 - 7 years of experience working with the TIBCO suite of products [Business Works, EMS, Adapters and Hawk] versions 5.X or 6.X Experience with designing, deploying, monitoring, configuring and troubleshooting of enterprise solutions. Middleware product support experience. Good understanding of Network/Server Infrastructure spanning multiple sites. Experience with Automation tools such as Automic, Puppet and Jenkins. Experience with JIRA, SVN, GIT is a plus. Good communication skills, self-motivated, positive attitude and ability to work in a global team environment. Strong troubleshooting skills and application Administration/Support skills. Ability to communicate with technology leadership. Good organizational skills. Team Culture: Our team is fast paced, fun, highly energetic, motivated and hardworking. We expect our candidates to be integrated into our results-driven and solution-oriented culture from the get-go. Our team attains high-quality results on challenging projects; the belief that outcomes are linked to one's effort rather than chance and the tendency to personally set challenging yet realistic goals. Please respond with your word resume and requested details: Full Name : Work Authorization: Contact Number : Email ID : Skype ID: Current location: Willing to relocate : Rate/hr : Additional Information All your information will be kept confidential according to EEO guidelines.

The required technical skills are: Strong experience in . Net for frameworks 3. 5+ Strong knowledge SQL Server 2008 R2+ Working knowledge of SSIS Familiarized with VB. Net (Strong VB6 and C# works if candidate is willing to learn) Previous experience on ITIL production support environment (Managing SLAs, incidents and tools like Service Now, Remedy, Heat or Jira) Managing of any version control tool, like TFS, Git Required attitudes: Proactiveness Team work Work with few or almost no supervision Desired but not essential: Oracle DB, 11g+ Crystal Reports Cloud Computing implementations with AWS or Azure as near future the several project will be migrated Git, or Gitlab Serena Version manager

VETERANS ARE ENCOURAGED TO APPLY GridPower Solutions and it's subsidiaries are seeking a highly motivated Credit Applications Specialist to join our team. The ideal candidate will be responsible for processing credit applications, verifying information, and ensuring compliance with company policies and procedures. The Credit Applications Associate will work closely with the Credit Manager to ensure timely and accurate processing of credit applications. Responsibilities: Process credit applications and ensure all required information is complete and accurate. Verify applicant information and conduct credit checks. Communicate with applicants to obtain additional information as needed. Ensure compliance with company policies and procedures. Maintain accurate records of all credit applications and related documents. Assist the Credit Manager with other tasks as needed. Requirements: 1-2 years of experience in credit analysis or related field. Strong attention to detail and ability to multitask. Excellent communication and interpersonal skills. Proficient in Microsoft Office and other relevant software. Ability to work independently and as part of a team. Physical Requirements: Lifting up to 25 lbs. may be required infrequently. Must be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Benefits Medical, dental, life and vision insurance 401(k) Retirement Plan and Match Paid Time Off Specified Paid Holidays Disclaimer: This job description is a general outline of the day-to-day duties to be expected and may not cover all job responsibilities that may be assigned by management.