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  • Support Specialist Acute Care PRN

    Eskenazi Health 4.4company rating

    Support specialist job in Indianapolis, IN

    23273 Support Specialist Acute Care PRN Apply now » Division:Eskenazi Health Sub-Division: SEMHC Schedule: PRN/Per Diem Shift: Varied Mostly Days, Evenings, and Weekend Shifts Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services. FLSA Status Non-Exempt Job Role Summary The Support Specialist provides skills training and development to clients as required by medical necessity. This position provides crisis management and emergency interventions including but not limited to CPR and CPI, as well as provides quality case management as required by medical necessity and directed by the treatment team. Essential Functions and Responsibilities Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing Provides skills training and development to clients in group and individual settings as guided by medical necessity outlined in the Person Centered Treatment Plan; skills training and development includes but is not limited to the following: home management, (laundry, cooking, cleaning, shopping, budgeting and payeeships), self-care management (bathing, dressing, grooming, nutrition, medication-consistency, assisting with medical follow up, attending medical appointments), emotion management (communication skills, decision making skills, coping skills, anger management) Provides crisis management and emergency interventions including but not limited to: CPR and CPI; for Mental Health Recovery Unit only: controlling of physical aggression by actively participating in the seclusion/restraint team Provides quality case management directed by treatment team and guided by medical necessity outlined in the Person Centered Treatment Plan May provide transportation in company provided vehicle and personal vehicle as directed by treatment team and guided by medical necessity; maintains a copy of Vehicle-Related Accident Reporting Procedures in vehicle Meets the agency's standard of client service hours Meets the agency's standard of timely completion of progress notes Advocates for clients to ensure access to needed services which includes developing community relationships and resources Reports to treatment team in staffing including but not limited to: successes and challenges, assessment of client progress, barriers to success, any level of care changes Performs selected nursing procedures consistent with Sandra Eskenazi Mental Health Center, including but not limited to: performing vital signs, collecting specimens, monitoring nutritional status and other such duties as assigned by supervisor and within scope of practice Establishes and maintains a safe environment at all times through on-going assessment of milieu/appointment environment and intervenes as indicated in Person Centered Treatment Plan and by nursing or physician order Accepts personal responsibility for development that includes 20 hours of training per year including but not limited to topics of addictions, cultural competency and trauma Provides written/electronic documentation of every client interaction where an intervention occurs or observation completed Job Requirements High School Diploma or equivalent, plus two years of experience in Behavioral Health and/or equivalent post-secondary education such as a Bachelor's or Associate's degree Outpatient Only - Valid Indiana driver's license that meets Eskenazi Health's driving policy requirements Knowledge, Skills & Abilities Basic knowledge of behavioral health Basic knowledge of medical terminology Knowledge of basic behavior management process Knowledge of basic learning principles Knowledge of community resources Knowledge of patient rights and responsibilities Knowledge of hands-on patient care Knowledge of hands on computer experience Must meet the following basic competencies as applicable: CPR, CPI, Animal Education, Medications, Legal, Addictions, Age-Related Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment. Apply now »
    $32k-40k yearly est. 2d ago
  • Senior Asset & Material Management Specialist

    Shein

    Support specialist job in Whitestown, IN

    SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary We are seeking a detail-oriented Senior Asset Management to manage material stock, perform regular cycle counts, and ensure accurate inventory records. The ideal candidate must be proficient in operating a forklift to move, load, and unload materials safely and efficiently. Job Responsibilities Conduct daily material receiving, storage, and issuance in compliance with company procedures. Perform cycle counting, stock audits, and inventory reconciliation to maintain accuracy. Operate a forklift (stand-up/sit-down) to transport materials within the warehouse. Organize and maintain warehouse layout for optimal space utilization. Assist in ERP/WMS system updates to ensure real-time inventory tracking. Report discrepancies, damages, or shortages promptly. Follow safety protocols and maintain a clean work environment. Support logistics teams in loading/unloading shipments as needed. Job Requirements 5+ years of experience in inventory control, warehousing, or material management. Valid forklift certification (or willingness to obtain one). Basic computer skills (MS Office, inventory management systems). Strong attention to detail and organizational skills. Experience with ERP/WMS systems (e.g., SAP, Oracle) is a plus.
    $51k-87k yearly est. 2d ago
  • IT Support Specialist - Indianapolis Health

    Milliman 4.6company rating

    Support specialist job in Indianapolis, IN

    Milliman's Indianapolis Health practice is seeking an IT Support Specialist to join our growing IT Support Team. This role ensures that all of our technology is in seamless working order for current and incoming staff, approximately 250+ people and growing. Our end-user systems include: hardware, network storage, software, networking and telecommunications. In addition to your technical knowledge, this individual should have customer-oriented communication skills to effectively manage a wide variety of tickets and resolve critical issues with the utmost urgency. There is no typical day for this role, however, common tasks include: setting up workstation equipment, running diagnostics in a remote session, and answering an ambiguous helpdesk ticket. Each day you will use your expertise to provide solutions in response to a wide variety of requests. This is a great opportunity for someone who wants to use their tech support experience, customer service skills, and is ready to develop additional skills in a consulting and professional services environment. Responsibilities In this role, you will: Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users Resolving technical issues in a timely manner and research incidents with the utmost attention to detail Prioritize tickets based on urgency and/or priority with the information given Solve a wide variety of technical problems at any given time Follow internal approval procedures Complete auditing tasks Physically install and configure new hardware, software, and systems Complete hardware refresh workflows Provide A/V support for in-office meetings and interviews Provide instructions to end users, verbally and in writing Create, update, review and maintain documentation Teach technical concepts and processes when needed Provide orientation and guidance to users on how to operate new software and computer equipment Qualifications Experience with Microsoft Active Directory and GPO's Familiarity with TCP/IP networking Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team Professional demeanor in oral and written communication Positive, solution-oriented mindset with a proactive approach to problem-solving Able to prioritize multiple concurrent requests Exceptional attention to detail Completes thorough research and exhausts all possible resources when investigating an issue Willingness to learn and expand personal knowledge base as technology needs evolve Receptive to constructive feedback Required: Associate's degree in Information Technology or related field 4+ years of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, in addition to, hardware (i.e. desktop, laptop, printer, conferencing equipment, mobile devices) 5+ years of customer service experience, preferably in a related industry or office environment 3+ years experience supporting server environments Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, or crawl with or without the use of reasonable accommodations Preferred: Bachelor's degree in Information Technology or related field Experience supporting Windows, Mac, and/or Linux operating systems in enterprise environments Certifications in A+, Network+, MCP, or equivalent professional certification; CompTIA certifications strongly preferred Experience with a help desk ticketing system Experience with virtualization technologies (VMware), storage area networks (SAN), and server administration across physical and virtual platforms Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future. The Team The Information Technology team is dedicated to providing comprehensive support to over 250+ professionals based in our Indianapolis office. This technologist team collaborates closely with the Indianapolis office and others across multiple practices globally at Milliman. This collaboration ensures the delivery of innovative IT solutions tailored to meet our diverse needs. Location This position is based out of the Milliman office in Indianapolis, IN. Candidates hired into this role must be willing to work onsite full-time. Compensation The overall salary range for this role is $65,200 - $104,200. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. In addition, we offer a performance-based bonus-plan, profit sharing, and generous benefits. This is a full-time, non-exempt position. Employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek. Benefits We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include: Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges 401(k) Plan - Includes a company matching program and profit-sharing contributions Discretionary Bonus Program - Recognizing employee contributions Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis. Holidays - A minimum of 10 observed holidays per year Family Building Benefits including Adoption and fertility assistance Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria Life Insurance & AD&D - 100% of premiums covered by Milliman Short-Term and Long-Term Disability - Fully paid by Milliman Who We Are Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site ***************************************** to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability. Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance. Equal Opportunity All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. #LI-KM1 #LI-ONSITE
    $65.2k-104.2k yearly 46d ago
  • Technical Support Specialist - Part-time, First Shift (20 hrs weekly)

    Versiti 4.3company rating

    Support specialist job in Indianapolis, IN

    Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Manager IS Technical Support, the Specialist IS Technical Support provides first level support to remote and on-site users for IS services, including software, hardware, telecom, and peripherals, in a timely manner and in keeping with the department's quality standards. Promotes the department's values, guiding principles and customer service philosophy. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Resolves incidents and service requests in keeping with departmental quality standards and SLAs. Logs calls and resolves first-level support calls. Triages/escalates issues, where applicable. Provides remote and on-site support of environments and applications, including trouble shooting problematic situations. Uses all available resources necessary to obtain full knowledge of a user's environment while systemically resolving issues, including knowledge base searches. Practices open and transparent communications by providing status updates to users on progress towards issue resolution, as well as peers. Sets up new user environment, including phone, computer equipment, shared drives, email and printing. Assists in new employee orientation regarding technical issues. Deploys pre-authorized packaged applications. Completes back-up using legacy systems (tape) and escalates issues, when encountered. Monitors IS environment for systems status and events and generates appropriate actions. Updates the knowledge base and shares tips/tricks with colleagues. Proposes articles to the End User Computing team for development and posting on the Versiti intranet. Provides blood drive support Provides conferencing support Provides file recovery Provides role and access management Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education Associate's Degree in computer field preferred or equivalent experience. required Experience 1-3 years experience in customer service environment preferred Knowledge, Skills and Abilities Familiarity with individual or end-user computing environment. Ability to coordinate user requests, through to resolution. Ability to adhere to Versiti IS standards and work in a regulated environment. Excellent oral and written communication skills. Excellent interpersonal skills. Demonstrated organizational skills. Ability to work with minimal supervision. Familiarity with standard business desktop applications. Tools and Technology Desktop computers, laptops, and handheld personal devices (tablets, mobile devices and other wireless equipment). required Network printers and multi-function devices. required Service Desk ticketing systems. required All Microsoft office products including Office 365 and Sharepoint. required All Adobe products. required VMWare. required Not ready to apply? Connect with us for general consideration.
    $33k-66k yearly est. Auto-Apply 14d ago
  • IT Support Specialist - CAD Systems (Civil Engineering) - IT Solutions - Indianapolis, IN

    American Structurepoint Engineering Traffic Project Manager In Indianapolis, Indiana 4.6company rating

    Support specialist job in Indianapolis, IN

    Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve. Group: Information Technology Position: IT Support Specialist (CAD Systems) Location: Indianapolis, IN As an IT Support Specialist at American Structurepoint, you will be part of a team that supports the company's technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage. Job Summary We are seeking a technically skilled and detail-oriented IT Support Specialist with a focus on Autodesk and Bentley CAD system deployment, administration, and support for our civil engineering teams. In this role, you will be responsible for deploying, maintaining, and troubleshooting complex CAD environments used for infrastructure design projects. You will serve as the technical liaison between internal teams and software vendors (Autodesk and Bentley) to resolve issues, implement updates, and optimize performance across our engineering technology stack. Note: This position is a technical IT support role - no CAD design or drafting responsibilities are required. Responsibilities Software Deployment & Configuration • Collaborate with the internal software deployment team for Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer, etc.) using tools such as Autodesk Access, Bentley CONNECTION Client, SCCM, or Intune. • Configure and maintain CAD standards, templates, seed files, workspaces, and configuration files to ensure consistency across project teams. • Evaluate and test updates, patches, and service packs before implementation in production environments. • Manage version control and compatibility between Autodesk and Bentley software platforms. Vendor Collaboration & Issue Resolution • Act as the primary technical contact with Autodesk and Bentley support teams. • Log, track, and escalate issues to vendors as needed; follow through to resolution and document fixes. • Participate in beta programs, vendor training, and technical briefings to stay informed on product updates and best practices. • Provide feedback to vendors on product performance and opportunities for workflow improvements. Technical Support • Provide Tier 2/3 support for CAD-related issues within the civil engineering environment. • Troubleshoot problems related to application performance, licensing, data access, and file interoperability. • Collaborate with IT infrastructure, network, and project delivery teams to ensure optimal CAD performance across workstations, servers and virtual environments. • Maintain detailed documentation of troubleshooting procedures, configurations, and deployment methods. License & Asset Management • Administer and optimize Autodesk and Bentley licensing systems (Autodesk Account, Bentley Licensing Portal). • Track license usage, manage allocations, and ensure compliance with vendor agreements. • Coordinate renewals, upgrades, and new license acquisitions with procurement and IT management. Infrastructure & Standards SupportSupport the setup and maintenance of CAD-related data environments such as ProjectWise, Autodesk Docs, or BIM 360. • Collaborate with the CAD management team to uphold company standards and workflows. • Identify opportunities to automate tasks, streamline deployments, and improve user experience. Qualifications Required: • 1 to 3 years of experience in IT support, CAD administration, or systems deployment in a civil engineering, architecture, or construction environment. • Strong experience deploying and supporting Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer). • Proven ability to work with software vendors to diagnose and resolve application or licensing issues. • Knowledge of CAD operating in virtual environments. • Knowledge of Windows operating systems, networking fundamentals, and system performance optimization. • Excellent problem-solving, communication, and documentation skills. Preferred: • Experience with ProjectWise, Autodesk Docs, BIM 360, or similar project collaboration platforms. • Familiarity with PowerShell, Python, or batch scripting for deployment automation. • Understanding of civil engineering data workflows and file management practices. • Certifications such as Autodesk Certified Professional, Bentley Accredited Administrator, or CompTIA A+/Network+. Why Join Us: • Support innovative civil infrastructure projects with cutting-edge CAD technologies. • Collaborate with talented engineers, designers, and IT professionals in a forward-thinking environment. • Gain exposure to both Autodesk and Bentley ecosystems with opportunities for ongoing professional training. • Competitive salary, benefits, and opportunities for career advancement within a growing engineering organization.
    $36k-69k yearly est. Auto-Apply 18d ago
  • Help Desk Technician

    IMMI 4.6company rating

    Support specialist job in Westfield, IN

    IMMI is seeking a skilled Help Desk Technician to provide front-line technical support to team members worldwide while ensuring the stability, integrity, and efficient operation of our technology systems. In this role, you will work closely with the Senior Help Desk Administrator to monitor, maintain, and troubleshoot networks, hardware, software, and end-user devices. Success requires strong communication, analytical, and problem-solving skills to quickly resolve issues, optimize performance, and maximize the value of IMMI's technology investments all while delivering exceptional customer service IMMI is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For almost sixty years, IMMI has led the way in developing, designing, testing and manufacturing innovative safety restraints and systems. IMMI's safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. Privately owned, headquartered in Westfield, Indiana and operating eight additional global facilities, IMMI is also home to IMMI VIP steering wheels and CAPE, the world's leading state-of-the-art testing facility. LOCATION: Onsite Westfield, IN HOURS: 6:00 AM - 3:00 PM RESPONSIBILITIES: * Serve as the first point of contact for end users, providing technical support for IT networks, hardware, software, and related equipment. * Manage and resolve Help Desk tickets and assigned projects promptly, ensuring compliance with Service Level Agreements (SLAs) while recording, tracking and documenting progress through resolution. * Perform regular maintenance on local and remote IT equipment, including PC imaging, deployment, phone system upkeep, and software upgrades. * Monitor and test system performance, preparing and delivering performance statistics and reports as needed. . * Work with IT infrastructure vendors (e.g., ISPs, support agencies) to troubleshoot and resolve issues effectively. * Create and maintain IT system documentation, user guides, and support procedures; assist in developing and implementing standards and processes to support Information Technology projects and initiatives. * Contribute to IT projects across IMMI locations as directed by IT leadership and provide occasional after-hours or on-call support for critical issues, outages, or global business needs as part of a rotating schedule QUALIFICATIONS: Required: * Associate's or Bachelor's degree in IT, Enterprise Technology, or a related field. * 1-3 years of experience in IT support or related roles. * Strong problem-solving, analytical, and troubleshooting skills with exceptional attention to detail. . * Experience with Microsoft Windows operating systems, Microsoft 365 applications, Active Directory, user account management, Help Desk ticketing systems, and phone-based support for global remote users. * Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users. * Superior customer service skills, demonstrating professionalism, patience, and responsiveness. * Ability to manage multiple tasks, processes, and projects simultaneously while adhering to IT processes, documentation standards, and corporate/legal responsibilities. * Demonstrated technical knowledge supported by relevant certifications (or ability to obtain). Preferred Qualifications: * Knowledge of networking fundamentals, wireless technology, and computer hardware fundamentals. * Familiarity with barcode scanners, label/LaserJet printers, IoT devices, and related troubleshooting. * Prior experience working in a manufacturing environment and understanding of production concepts and principles. * Industry-recognized certifications such as ITIL Foundation, CompTIA A+, or equivalent credentials. BENEFITS: * Team Member Ownership/ESOP * Healthcare, vision, dental options * Long and short-term Disability insurance * Ten (10) paid holidays. * Two (2) IMMI Serves volunteer days per year. * Onsite Wellness Clinic * Generous Paid Time Off * 401k * Tuition Assistance
    $46k-86k yearly est. 25d ago
  • IT Support Specialist II

    Carter Logistics LLC 3.7company rating

    Support specialist job in Anderson, IN

    Carter Express/Carter Logistics Job Description: IT Support Specialist II Department: IT Job Status: Full-Time Reports to: Director of Global IT Support Services POSITION SUMMARY The IT Support Specialist II is the second level of contact for providing technical assistance, maintaining computer equipment, support issues with hardware and software and network troubleshooting. Also, to aid in tracking and organizing equipment and accessories in inventory. This position is responsible for answering queries and addressing system and user issues in timely and professional manner and be part of an on-call rotation. ESSENTIAL DUTIES and RESPONSIBILITIES: Troubleshoot problems with software, hardware, user profiles, networking, phones, printers and working with external support Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise Ability to deploy, configure, and support operating systems on desktops, laptops, and tablets Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks and time Experience with Windows 10 Pro in an enterprise environment Microsoft Office 365 account provisioning, de-provisioning, and maintenance Act as an escalation point for advanced help requests to Tier 3 EDUCATION: High School Diploma or GED required. 2+ years working with some of the technologies EXPERIENCE: Must have strong written (documentation) and verbal communication abilities as well as excellent troubleshooting skills SUPERVISORY RESPONSIBILITIES: None OTHER REQUIREMENTS: Solid work history and willingness to successfully function in a team environment. This position will be a part of an on-call rotation WORK ENVIRONMENT: This position is on-site. At Carter Express, INC/Carter Logistics LLC, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter Express, INC/Carter Logistics LLC hires and promotes individuals solely based on qualifications for the position to be filled and business needs. 1st Shift | Monday - Friday | 8AM - 5PM | Weekend On Call Rotation
    $38k-71k yearly est. 12d ago
  • AV Production Support Technician

    One Diversified, LLC

    Support specialist job in Indianapolis, IN

    How You'll Contribute: We are seeking a skilled and reliable AV Production Support Technician to provide technical support for internal corporate events, including town halls, executive meetings, webinars, and hybrid events. The ideal candidate will have hands-on experience with AV systems, live event production, and troubleshooting in a fast-paced corporate environment. This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development. The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required. What You'll Do: Set up, operate, and break down AV equipment for live and hybrid events. Provide technical support for video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex). Operate cameras, switchers, microphones, projectors, and audio mixers. Collaborate with internal stakeholders and external vendors to ensure seamless event execution. Troubleshoot AV issues in real-time during events. Maintain and inventory AV equipment. Support pre-event testing and rehearsals. Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment. Act as the liaison between the on-site team and Diversified Service management. Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces. Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting. Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues. Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users. Daily/weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use. Biannual preventative maintenance of rooms at the designated client site. Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems. Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems. Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies. Manage the daily activities of configuration and operation of AV/multi-media systems. Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions. Provide assistance to users in accessing, using, and diagnosing AV/multi-media systems. Track, update, and report on AV ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics. Interface with client executive and "C" level personnel in a highly professional manner. Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc. Collaborate with local Service management concerning actions, including but not limited to end-user provided training. Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily. Participate, as needed, in Client escalations/analysis requests. Follow all safety procedures and always adhere to the customer's security and confidentiality policies. Communicate effectively with the client and Diversified remote team to inform the ticket resolution progress. Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team Ability to find creative in the moment solutions to break fix problems, so meetings can continue to operate while searching for a long term solution What You'll Bring: Education & Certifications: HS Diploma/ GED Required Skills/Qualifications: 5+ years of experience in AV production and enterprise level AV support CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.) Proficiency with AV hardware (e.g., PTZ cameras, audio mixers, video switchers). Experience with video conferencing platforms and streaming tools. Familiarity with corporate environments and executive-level support. Excellent communication and customer service skills. Experience with hybrid event platforms and webinar production. Knowledge of AV over IP systems and digital signage. Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling Experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections Competencies in Video Conferencing products (Cisco preference) Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols) Competencies in Crestron and Extron control systems (trouble shooting, basic communication concepts and protocols) Basic wiring skills Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices Experience with major industry manufacturers including QSC, Crestron, Extron, Cisco, Microsoft, Biamp, Shure, and/or Poly Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word) Must present well as client facing and working with high level executives within high pressure meeting situations Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary. Must be able to stand, kneel and/or crouch for long periods of time Must be able to work in high places, as well as small, cramped places Must be able to work in hot humid places, as well as cold places Must be able to properly use hand/power tools, ladders, and subsequent safety equipment Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time Must pass a background screen and drug test.
    $47k-79k yearly est. 6d ago
  • IT Support Specialist

    Actively Hiring

    Support specialist job in Westfield, IN

    Job Title: IT Support Specialist Department: IT We are seeking a dedicated IT Support Specialist to join our team. This role is crucial in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. The ideal candidate will be responsible for handling L1 and L2 helpdesk tickets, managing laptop systems primarily through InTune, and contributing to lower-level IT projects. OVERALL RESPONSIBILITIES IT Support (80%) • Provide first and second-level support for IT-related issues. • Respond to and resolve helpdesk tickets in a timely manner. • Troubleshoot hardware and software problems. • Assist with user account management and access issues. • Document and track issues and resolutions. Systems Management (15%) • Manage and maintain laptop and application management using InTune. • Ensure compliance with company policies and security standards. • Perform regular updates and maintenance of desktop systems. • Assist in the deployment and configuration of new hardware and software. IT Projects (5%) • Participate in IT projects as assigned. • Collaborate with team members to implement new technologies and solutions. • Provide support for IT initiatives and improvements. KNOWLEDGE & SKILLS REQUIREMENTS • Bachelor's degree in Information Technology, Computer Science, or a related field. • 5-7 years experience in IT support or a similar role. • Familiarity with helpdesk ticketing systems and remote support tools. • Experience with InTune and cloud-based desktop systems management • Strong troubleshooting and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. PRIMARY TOOLS AND TECHNOLOGIES: • InTune for endpoint management. • Meraki for network management, including firewalls and WiFi. • Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams) for productivity and communication. • Box & OneDrive-SharePoint for cloud storage and secure file sharing. WORK CONDITIONS • Hybrid position with extended periods of time in front of a computer Why work for Storage Solutions - A Jungheinrich Company? Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values. We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes. Additional Benefits • Competitive Salary and Bonus Structure • Generous Paid Time Off • Medical, Dental, and Vison Benefits • 401K with Company Match • Company HSA Contribution • Professional Growth Opportunities
    $36k-61k yearly est. 60d+ ago
  • Business Relationship Support Specialist

    W.F. Young 3.5company rating

    Support specialist job in Indianapolis, IN

    About this role: Wells Fargo is seeking a Business Relationship Support Specialist as part of the Commercial Bank. Learn more about the career areas and business divisions at wellsfargojobs.com In this role, you will: Be accountable for a complex portfolio of customers Share leadership role with managers to oversee a portfolio of accounts Identify opportunity for process improvements within the portfolio Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio Verify compliance and report identified issues for resolution Make decisions on complex customer issues Partner with managers to resolve issues and provides status updates on implementations Develop expertise in the policies, procedures, and compliance requirements Handle complex customer issues which include escalation and resolution Lead team and serve as a subject matter expert for the department Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Knowledge and understanding of middle market commercial banking Customer service focus with the ability to listen to customer needs and recommend solutions Knowledge and understanding of Anti Money Laundering (AML) and Bank Secrecy Act (BSA) Ability to work effectively, as well as independently, in a team environment Ability to identify cross-sell opportunities and participate in moderately complex customer transactions Treasury experience Ability to manage client relationships Excellent verbal, written, and interpersonal communication skills Intermediate Microsoft Office (Word, Excel, and Outlook) skills Strong attention to detail and accuracy skills Strong organizational, multi-tasking, and prioritizing skills Face-to-face customer service experience Knowledge and understanding of business banking compliance controls, risk management, and loss prevention Experience partnering/collaborating with Commercial Banking Group and/or a Wholesale group Extensive knowledge and understanding of Commercial or specialty group servicing operations Knowledge of various systems used to support Commercial Banking clients including Hogan, WCIS, Cornerstone, TM Legal Wizard, WCAO, Relationship View, Service View, SVP & WICE Job Expectations: This position is not eligible for Visa sponsorship This position offers a hybrid work schedule Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards #commercialbanking Location: 300 N Meridian Street - Indianapolis, Indiana 46204 Required location listed above. Relocation assistance is not available for this position. Pay Range: Indianapolis -Indiana Pay Range: $60,000 - $91,000 USD annual (this range may not be applicable to other locations) Posting End Date: 26 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $60k-91k yearly Auto-Apply 6d ago
  • Road Product Application Specialist

    Turner Staffing Group

    Support specialist job in Indianapolis, IN

    The objective of this Road Product Application Specialist position is to grow current relationships and develop new target road industry accounts. This role will also show the customer the commitment and expertise our client brings to their business. The focus of this position shall be on all paving and milling contractors in our client 's Indiana territory and developing a thorough understanding of their applications and how the products supplied by our vendors for these applications can be best used. Overview: The Road Product Application Specialist will be expected to achieve a level of expertise enabling him to perform startup, demonstration, and diagnose operational application issues. This person is expected to become a liaison with the customer and our client's personnel in an effort to be proactive in expediting solutions for customers. The RPAS will work closely with the sales reps to coordinate demos, startups and product application training with customers in their territories. The focus of the RPAS will be to build relationships with job foremen, crew superintendents, and other operations personnel of the targeted accounts in order to be a resource for these individuals and provide assistance needed to help promote and support our products. The RPAS is expected to be the primary point of contact with our road development products vendors to obtain relevant information from these suppliers to facilitate the functions described herein. He should be perceived by these suppliers to be our “Application expert” on all issues related to road development products. Duties & Responsibilities: Perform Machine Deliveries/ Walk-arounds and Operator Training. Perform new machine deliveries. Perform machine walk-around and familiarization with owner / operator. Perform machine start up, systems integrity / operations training for product demonstrations and Customer purchased machines. Perform warranty due diligence, explanation and documentation. Perform manufacture post-delivery machine inspections. Develop & maintain excellent customer relationships- both externally, internally. Develop and maintain relationships with the proper customer personnel. Coordinate communications between our client's, Customer Technicians, Superintendents and Manufacturers on potential problems or issues, and provide guidance on and, if applicable, estimates/quotes for appropriate corrective measures. Take ownership of road development Customer issues and follow-up through closure of issues. Ensure that targeted road development Customers within our client's territories are familiar with available our client's product and service offerings. Perform machine inspections at regular intervals. Visit road development customer jobsites to observe, inspect machines and report to sales and service how machines are performing. Be familiar with road development Customer machines & applications. Train customers continuously on proper operation and general maintenance. Assist in creating and maintaining CRM series customer and machine computer data based information Machine files are to reflect make, model, serial number, service meter reading, etc. Customer files are to reflect address, contact names, phones, etc. Call files are to reflect date, contact name, subject discussed, opportunities, etc. Market our client's Product Programs, Sales, Service & Parts. The RPAS will be a resource to the sales functions for the road development products to assist our client's Sales Department by making recommendations as to the products and specifications that would best fit the customer's work environment, personnel, and applications. Work in conjunction with machine sales to offer special product support or warranty programs. Job Requirements: 4 yr. College Degree preferred. Will consider applicants with a 2 yr. College Degree or Technical/Diesel College Graduate or Military Training Program Mid- Level Computer experience (MS Office, Outlook, etc.) 2+ Yrs. College & 5+ yrs. utility/construction/mining, road development equipment industry experience or 10+ yrs. utility/construction/mining, road development equipment industry experience. Prior industry repair/maintenance shop management experience preferred.
    $57k-89k yearly est. 40d ago
  • Senior Computer User Support Specialist

    Cayuse Holdings

    Support specialist job in Indianapolis, IN

    **The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_
    $20-32 hourly 27d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Support specialist job in Indianapolis, IN

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $48k-66k yearly est. 18d ago
  • Endpoint Support Technician II

    Cox Enterprises 4.4company rating

    Support specialist job in Carmel, IN

    Company Cox Automotive - USA Job Family Group Information Technology Job Profile Endpoint Support Technician II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description The Endpoint Support Technician provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers, and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance, and client support on usage of all equipment. Responds to requests for meeting room support including audio / visual equipment, remote access ability, and telephony. Responds to calls regarding system outages, troubleshooting, and resolving users' issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs). Key Responsibilities Hardware/Software Support * Performs support, troubleshooting, and resolves hardware and software issues for desktops, laptops, tablets, mobile phones, peripheral devices, and audio-visual equipment. * Performs research and develops solutions for hardware and software issues. * Provides basic user training on company-provided IT equipment. * Carries out hardware asset life-cycle management, including maintaining records of physical assets. * Provides recommendations to leadership on individual device upgrades or break-fix replacements. * Performs preventative maintenance on all electronic devices and peripheral equipment. Incident Management * Responds to service requests regarding end-user computing devices as they arrive in the designated queue. * Recommends solutions, resolves problems associated with incidents, and updates notes, as necessary. * Updates tickets and provides team members with regular progress updates. * Thoughtfully escalates issues to the appropriate teams. * Understands and adheres to established SLAs. Customer Service * Exhibits excellent verbal and written communication skills. * Ability to work effectively in a team environment. * Easily adjusts to changing priorities or projects. * Maintains a calm, professional tone when consulting with team members. * Delivers an awesome team member experience. Minimum Requirements: * High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field * Working experience supporting end-user computing devices * Working experience troubleshooting Windows 11 and Mac operating systems * Working experience troubleshooting mobile operating systems (iOS and Android) * Working experience working with a ticket management/service desk system * Working experience in an ITIL-based environment * Working experience as a participant in a change management process * Strong Microsoft Office support experience * Must exhibit excellent customer service skills * Technical certifications such as CompTIA A+, Microsoft Certification (MCP, MCDST, or other) * Apple Certified Support Professional (ACSP) * Working experience in audio-visual collaboration technologies * Working experience with Service Now Preferred Experience: * Working experience with Active Directory * Working experience with Microsoft Endpoint Manager * Working experience with Exchange Admin Center * Working experience with home wireless to corporate network technologies Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $26.1-39.1 hourly Auto-Apply 27d ago
  • IT Support Specialist

    Hayesgibson

    Support specialist job in Bloomington, IN

    Requirements Join Our Team as a Full-Time IT Support Specialist! Are you tech-savvy, solution-oriented, and passionate about helping others? We're looking for a skilled IT Support Specialist to join our team full-time and provide exceptional support to our employees and clients. If you're ready to make an impact by solving tech challenges and ensuring smooth operations, this is the role for you! What You'll Do: Provide Technical Support: Provide responsive Tier I and Tier II technical support across hardware, software, networks, and mobile devices, including helpdesk support, Microsoft 365 and Windows systems assistance, and user account, equipment, and access setup for staff. SharePoint Administration: Serve as the primary administrator for SharePoint Online, managing sites, content, permissions, and workflows while partnering with departments to build efficient solutions and ensure governance, security, and version-control standards are maintained. Systems Administration Support: Assist with Microsoft 365 and related systems administration, support security and compliance protocols, maintain network devices and equipment, and manage IT inventory, assets, and software licensing. Training & Documentation: Provide end-user training for SharePoint and Microsoft 365, develop clear documentation and SOPs, and support IT-related onboarding and system training. Document & Report: Track issues, resolutions, and improvements in our internal systems for efficiency and future reference. What We're Looking For: Technical Expertise: Proficiency in troubleshooting hardware and software, experience with operating systems (Windows, mac OS, Linux), and networking protocols. Strong Communication Skills: Ability to explain technical issues in simple terms to non-technical users and ensure clear communication. Problem-Solving Mindset: You enjoy identifying and solving problems, providing timely and effective solutions. Customer-Focused: A service-oriented attitude with a genuine desire to help users and improve their tech experience. Experience: Previous experience in IT support or a similar role is highly preferred. Work Hours & Benefits: Hours: Full-time, Monday to Friday, 8 AM - 5 PM with some flexibility. Benefits: Comprehensive health, dental, and vision insurance, 401(k) plan, generous paid time off, and paid holidays. Compensation: Competitive salary based on experience. Why Join Us? Impactful Role: Play a crucial part in maintaining the efficiency and security of our organization's IT systems. Innovative Environment: Work with a team that values your technical skills and innovative problem-solving abilities. Career Growth: Opportunities for continuous learning, certifications, and career advancement in the IT field. If you're ready to be the go-to tech problem solver and ensure smooth IT operations, we want to hear from you! Apply today and help us keep things running seamlessly!
    $35k-59k yearly est. 6d ago
  • Business Relationship Support Specialist

    Wells Fargo 4.6company rating

    Support specialist job in Indianapolis, IN

    About this role: Wells Fargo is seeking a Business Relationship Support Specialist as part of the Commercial Bank. Learn more about the career areas and business divisions at wellsfargojobs.com In this role, you will: * Be accountable for a complex portfolio of customers * Share leadership role with managers to oversee a portfolio of accounts * Identify opportunity for process improvements within the portfolio * Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio * Verify compliance and report identified issues for resolution * Make decisions on complex customer issues * Partner with managers to resolve issues and provides status updates on implementations * Develop expertise in the policies, procedures, and compliance requirements * Handle complex customer issues which include escalation and resolution * Lead team and serve as a subject matter expert for the department * Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals * Interact with internal customers * Receive direction from leaders * Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: * 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: * Knowledge and understanding of middle market commercial banking * Customer service focus with the ability to listen to customer needs and recommend solutions * Knowledge and understanding of Anti Money Laundering (AML) and Bank Secrecy Act (BSA) * Ability to work effectively, as well as independently, in a team environment * Ability to identify cross-sell opportunities and participate in moderately complex customer transactions * Treasury experience * Ability to manage client relationships * Excellent verbal, written, and interpersonal communication skills * Intermediate Microsoft Office (Word, Excel, and Outlook) skills * Strong attention to detail and accuracy skills * Strong organizational, multi-tasking, and prioritizing skills * Face-to-face customer service experience * Knowledge and understanding of business banking compliance controls, risk management, and loss prevention * Experience partnering/collaborating with Commercial Banking Group and/or a Wholesale group * Extensive knowledge and understanding of Commercial or specialty group servicing operations * Knowledge of various systems used to support Commercial Banking clients including Hogan, WCIS, Cornerstone, TM Legal Wizard, WCAO, Relationship View, Service View, SVP & WICE Job Expectations: * This position is not eligible for Visa sponsorship * This position offers a hybrid work schedule * Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process * May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards #commercialbanking Location: * 300 N Meridian Street - Indianapolis, Indiana 46204 Required location listed above. Relocation assistance is not available for this position. Pay Range: Indianapolis -Indiana Pay Range: $60,000 - $91,000 USD annual (this range may not be applicable to other locations) Posting End Date: 26 Dec 2025 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $60k-91k yearly 5d ago
  • Service Support Specialist

    Dawar Consulting

    Support specialist job in Indianapolis, IN

    Our client, a world leader in diagnostics and life sciences, is looking for a "Service Support Specialist” based out of Indianapolis, IN. Job Duration: Long Term Contract (Possibility Of Further Extension) Pay Rate: $28/hr on W2 During training 8 AM - 5 PM, shift timings 12 PM-9 PM, some Weekends and Holidays Company Benefits: Medical, Dental, Vision, Paid Sick leave, 401K Responsible for supporting customers throughout the service customer journey. As part of the Support Network Operations team, this position supports the organization through many tasks. Responsible for back office functions about field support and case management. This includes resolving issues in our operating systems and researching problems that are encountered by our field representatives. This group will develop, maintain, and assemble information and documentation that supports business operations and standard operating procedures for one or more business units. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc. Provide phone support to field representatives. Qualifications: Associates degree and 1 year customer service experience Ability to handle multiple functions at one time Intermediate computer skills including the ability to do some advanced functions within various software packages. SAP experience/Salesforce experience is preferred Advanced skills in data entry, Google Apps and Drives, MS Office, organization, oral and written communication is preferred If interested, please send us your updated resume at hr@dawarconsulting.com/***************************
    $28 hourly Easy Apply 60d+ ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Support specialist job in Bloomington, IN

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-37k yearly est. 11h ago
  • State Lead Specialist Support

    Padmore Global Connections

    Support specialist job in Indianapolis, IN

    Work Arrangement: Onsite Engagement Type: Contract NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered. Short Description: The contractor will support the state lead specialist in their role. Additionally, the contractor may be assigned a 20-40 region of the state as their assigned district and work with IDOH and local health departments staff to monitor cases of children. Complete Description: Purpose of Position/Summary: The contractor will support the state lead specialist in their role and later on, assigned a 20-40 county region of the state as their assigned district. For that district, the contractor will work with IDOH staff and local health department staff to identify emerging lead issues and monitor cases of children with elevated blood lead levels (EBLL) to ensure they receive the case management support required. Essential Duties/Responsibilities: - Track current EBLL cases in Indianas state system, NBS, to ensure local health departments are providing case management services within mandated timeframes and closing cases as appropriate - Meet with IDOH Case Surveillance Program Manager weekly to review case loads, county issues, significantly elevated cases, and emerging issues - Work with IDOHs Data Analyst to identify whether changes in testing or EBLL frequency are indicative of underlying risk factors within your assigned district. - Work with Division Program Coordinators to ensure elevated blood lead levels requiring IDOH staff inspections are identified and assigned - Provide updates and technical assistance to assigned regional contacts on changes to Lead code and emerging issues - Periodic work directly with families to get required re-testing or home visit - Periodic travel out to counties in assigned district to meet with health department personnel - Attend and present at annual public health nurse meetings - Review and edit program guidance and grant applications Job Requirements: - Working knowledge of laws, rules and regulations relating to lead and healthy homes (specifically 410 IAC 29) - Able to effectively communicate in an oral and written format to professionals and non-professionals - Strong organizational skills and the ability to track progress on cases in several dozen counties concurrently - Able to use the internet and traditional research sources effectively - Able to comprehend, develop, and document procedures involved in the work - Able to make decisions regarding data entry information within specific program area of work - Able to exercise good judgement related to sensitive information and ensure HIPAA confidentiality - Able to deal tactfully with a variety of individuals including colleagues, community leaders, government officials and representatives of environmental consulting firms - Proficiency in Microsoft Office, Adobe, webinar/conference call technology - Interest in how lead exposure affects the health of families and the strategies employed to protect them Supervisory Responsibilities/Direct Reports: N/A Difficulty of Work: Contractor will need to be able to track progress on several hundred cases over the course of a program year and communicate with families, local health department personnel, and physicians as needed. The ideal cantidate for this job has excellent self-organization skills and is willing to develop and grow a thorough understanding of lead toxicity, case management, and support services in Indiana. Knowing how and when to escalate issues will be critical as follow-up or movement may take several attempts with peers, families, or physicians Responsibility: Contractor will be trained on state case management system and provided training as needed on state code and requirements. Goals are set in partnership with the Lead Surveillance Program Manager and work is largely done independently with weekly and monthly follow-up from Divisional leadership. Work is reviewed periodically to ensure services are being provided in accordance with established timeframes. Personal Work Relationships: Contractor interacts with supervisor, agency personnel and the public to furnish and receive information and ensure information is recorded appropriately in respective databases. This individual is expected to participate in Divisional and Program staff meetings providing feedback on processes and areas for improvement. Physical Effort: The work is performed in a standard office environment, typically in a seated position. Daily work will involve phone calls and video calls with staff and stakeholders throughout the state. Work will involve extensive use of hands, fingers and eyes and may include limited filing.
    $32k-57k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Support specialist job in Indianapolis, IN

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $48k-66k yearly est. 7d ago

Learn more about support specialist jobs

How much does a support specialist earn in Speedway, IN?

The average support specialist in Speedway, IN earns between $24,000 and $56,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.

Average support specialist salary in Speedway, IN

$37,000

What are the biggest employers of Support Specialists in Speedway, IN?

The biggest employers of Support Specialists in Speedway, IN are:
  1. Recovery Centers of America
  2. Brightli
  3. The Health & Hospital Corporation of Marion County
  4. Ashleytreatment
  5. Burrell Behavioral Health
  6. DESIGN WORKS
  7. Ice Miller
  8. Department of Homeland Security
  9. Carebridge
  10. Novocure
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