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Help Desk Technician
Cipriani 3.9
Support specialist job in New York, NY
The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience.
ESSENTIAL FUNCTIONS AND DUTIES:
Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat
Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment
Evaluate business impact and determine the appropriate resolution or escalation path
Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues
Perform user account setup, password resets, access provisioning, and basic identity management
Escalate issues to Level 2/3 support teams with complete and accurate documentation
Maintain detailed ticket notes, resolutions, and knowledge base documentation
Monitor and manage ticket queues to ensure SLA response and resolution standards are met
Assist with employee onboarding and offboarding, including device setup and access provisioning
Support asset management activities, including inventory tagging, tracking, and audits
Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment
Deliver timely status updates and clear communication to end users throughout the support lifecycle
KNOWLEDGE, EXPERIENCE AND SKILLS:
1-3 years of experience in IT support or help desk roles
Working knowledge of Windows and mac OS environments
Experience with ticketing systems; Zoho Desk experience strongly preferred
Familiarity with Microsoft 365 and Google Workspace environments
Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP
Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred
Strong written and verbal communication skills with the ability to explain technical concepts clearly
Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment
Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus
Operating Systems: Windows, iOS, Android, mac OS
Productivity Suite: Microsoft 365, Google Workspace
Ticketing System: Zoho Desk
Identity & Access: Active Directory, Azure AD
Remote Support Tools: LogMeIn, Zoho Assist, Quick Assist
Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment
Collaboration Tools: Teams, Zoom
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
Ability to sit or stand for extended periods while providing technical support
Ability to lift, carry, and move IT equipment weighing up to 50 pounds
Dexterity to set up, configure, and troubleshoot hardware and peripherals
Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management
Capability to work in a fast-paced, on-site support environment
INTENT AND FUNCTION OF S
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.
$55k-78k yearly est. 1d ago
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Desktop Support Engineer
Teceze
Support specialist job in New York, NY
Long Term Contract
Who We Are
Teceze is a global IT services and consulting company delivering reliable technology solutions to enterprise clients across multiple industries. We specialize in end-user computing, infrastructure support, and managed IT services, enabling our clients to operate efficiently with minimal disruption. At Teceze, we value technical excellence, customer satisfaction, and proactive support, and we empower our teams to deliver high-quality, on-site IT services.
Job Overview
Teceze is hiring an experienced Desktop Support Engineer to support one of our prestigious enterprise clients. This is a 100% on-site role requiring hands-on expertise in desktop and laptop support, hardware and software troubleshooting, system imaging, and IT asset management. The ideal candidate will have strong communication skills and a customer-focused approach to ensure smooth IT operations and high user satisfaction.
The Desktop Support Engineer will be responsible for installing, configuring, maintaining, and troubleshooting end-user computing environments, including desktops, laptops, peripherals, printers, and conference room equipment. The role also includes vendor coordination, inventory management, VIP user support, and hands-and-feet assistance for infrastructure and data center teams.
Key Responsibilities
Install, configure, and support desktops, laptops, mobile devices, peripherals, and software in Windows and mac OS environments.
Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
Perform IMAC (Install, Move, Add, Change) activities for IT assets.
Coordinate with vendors for hardware repairs, replacements, and warranty support.
Provide high-touch VIP user support and conference room/AV support, including meeting setup and troubleshooting.
Support printers, Office 365 applications, and endpoint security/compliance tools.
Maintain accurate IT asset inventory, documentation, and ensure SLA compliance.
Provide Hands & Feet support for server, network, and data center teams as required.
Document incidents, resolutions, and procedures in the ticketing system and contribute to the knowledge base.
Required & Preferred Skills
Strong hands-on experience in desktop and laptop support in enterprise environments.
Proven expertise in Windows and mac OS operating systems.
Experience supporting Office 365 and common enterprise applications.
Basic network troubleshooting knowledge (LAN, DHCP, DNS).
Familiarity with IT asset management, inventory tracking, and vendor coordination.
Exposure to data center environments, including physical server support, is a plus.
Experience with hardware racking, cabling, and labeling is preferred.
Excellent communication and interpersonal skills with a customer-first mindset.
Strong problem-solving ability and willingness to work in a fast-paced, on-site environment.
$56k-85k yearly est. 2d ago
Content Management System Specialist
TSR Consulting 4.9
Support specialist job in Princeton, NJ
84155
**Please only local candidates to Princeton NJ
**MUST have Pharmaceutical or Life Sciences industry experience
TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.
Our client, a leading pharmaceutical company is hiring a Content Management System Specialist for a 12+ months contracting assignment.
Must have skills:
Experience with Veeva Vault PromoMats and related platforms (MLR, eWizard)
Strong understanding of content workflows and regulatory compliance
Ability to manage large-scale communications and user support
Pharmaceutical or Life Sciences industry experience, especially in promotional content management
Familiarity with regulatory review processes and compliance standards
Hands-on experience with Veeva Vault PromoMats, ServiceNow ticketing systems, ALM testing environments
Experience managing global user bases and supporting multi-country implementations
Pay: $27-28/hour W2
Location: Princeton NJ
Responsibilities:
This role manages global communications, system approvals, and user support for Veeva Vault PromoMats and related platforms
It ensures smooth operations across multiple systems, supports global user adoption, and partners with cross-functional teams to maintain compliance and efficiency in promotional content workflows
Create and distribute communications for updates and enhancements to 5,000 global users of VeevaVault
Manage tags, campaigns, and agency lists in Veeva Vault
Partner with IT to understand, test, and validate changes in UAT and Production environments
Maintain and update support guides in Review Central and Veeva Vault Resources
Serve as the sole approver for all test runs and scripts for Veeva Vault
Maintain static permission lists and control mail groups used for communications
Manage, update, and resolve access/permission issues in PromoMat
Approve ServiceNow tickets for system access across MLR and eWizard platforms
Maintain the master agency user list and support market leads in adding new countries
Assist Regulatory Ops with workflows, permissions, and profiles for external users
Work with users to provide guidance and troubleshoot workflow issues
$27-28 hourly 3d ago
Patient Relations Support Specialist
NYC Health + Hospitals/Correctional Health Services 4.7
Support specialist job in New York, NY
NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.
NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation's largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts.
NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of, and innovations and access to care. In-jail services include medical, mental health, nursing, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS conducts enhanced pre-arraignment screening and forensic psychiatric examinations; and leverages the resources of the Health + Hospitals system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts. Our workforce is comprised of more than 1,500 dedicated professionals, with locations in all five boroughs and on Rikers Island.
Under the direction of the Director and/or Deputy Director of Patient Relations, the Assistant Coordinating Manager will be responsible for documenting, managing incoming phone calls and emails, maintaining accurate records, updating the databases and coordinating complaints and requests relating to health care provided in the City's jails.
Examples of work:
Review dashboard on a daily basis, notify emergency contact for patients with specific serious injuries, hospitalizations and enter into database.
Assist in coordinating the bi-monthly QIC meetings by recording meeting minutes and updating the database with relevant outcomes and follow-up action items.
Answer incoming calls, compose email identifying case as a complaint and/or request.
Review voicemails, transcribing messages and email.
Enter and update new cases into the Patient Relations database.
Monitor and maintain the Patient Relations email in-box for all correspondences received and appropriately handle according to standardized procedures and policies.
Complete day-end reconciliation of inquiries received, assigned and sent.
Perform additional tasks as assigned.
Minimum Qualifications:
1. A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or,
2. A satisfactory combination of education, training and experience.
NYC Health and Hospitals offers a competitive benefits package that includes:
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
Loan Forgiveness Programs for eligible employees
College tuition discounts and professional development opportunities
College Savings Program
Union Benefits for eligible titles
Multiple employee discounts programs
Commuter Benefits Programs
$40k-61k yearly est. 16h ago
Family Advocate - Family Enrichment Center
Brooklyn Bureau of Community Services, Inc. 4.3
Support specialist job in New York, NY
Family Advocate - Bi-Lingual Mandarin/Cantonese
Reports to: Program Director
Status: Part Time
Hours/Schedule: Monday - Friday Afternoons and Evenings up to 25 hours per week between 1:00pm and 7:00pm
Salary Range: $25.00 per hour - $25.00 per hour
A Family Enrichment Center (FEC) is a family-centered, place-based primary prevention approach, where all members of the community have access to and may benefit from both structured or spontaneous activities and events (called “offerings”) that strengthen family protective factors to increase child and family well‑being and promote stability. FEC offerings are available to everyone, regardless of current or past child welfare involvement.
The goal of the Family Enrichment Center (FEC) is to enhance child and family well‑being by providing access and support to enable the strengthening of family protective factors inherent in its residents and community by building mutual community connections, capacity, and resilience.
In partnership with FEC staff, families will drive the planning, development, and sustainable co‑ownership of the centers. Families who participate in the FEC programming will be encouraged to share their expertise by volunteering at the center and given meaningful opportunities to engage with neighbors and peers. The goal of the FEC is to strengthen families' protective factors and build community connections, capacity, and resilience.
Position Summary
The Family Advocate is responsible for contributing to the day‑to‑day operation of the FEC including building connections with other staff, residents, and community partners; co‑designing and delivering relevant programming and activities (offerings); providing advocacy and making referrals for participants; and creating a warm and inviting gathering place for families and individuals using the protective factors model to support community resilience.
Responsibilities
Coordinate meetings, provide support, and collaborate with a team of local parents, subject experts, and other residents to deliver monthly events and activities (offerings) held at the FEC.
Foster a culture of respect built on the belief that families and communities possess the inherent strengths and knowledge needed to succeed given the right access to opportunities and support.
Provide advocacy, outreach, and referrals to connect participants to service providers and other programs that have resources to offer.
Engage groups of local community members of all ages and guide them through the co‑designed activities and programming of the FEC.
Manage enrollment and attendance at offerings and events.
Care for and attend to the physical space of the FEC program to ensure it is safe, welcoming, organized, and appealing to participants and community members.
Handle inventory and ordering/purchasing responsibilities to keep the site running and ensure needed food and supplies are stocked for offerings.
Effectively utilize tracking and reporting mechanisms and accurately enter data and run reports in the FEC website and other agency databases as needed to obtain program‑level data, compiling statistical or written reports for agency and external stakeholders.
Manage the FEC website to communicate with and engage members.
Use Appreciative Inquiry and other strength‑based tools to engage community members in co‑designing offerings.
Create monthly calendars, website content, and other outreach tools to promote and document offerings.
Participate and engage with the FEC team in learning collaboratives facilitated by ACS with other FEC teams from across the city.
Other duties as assigned.
Qualifications
Minimum qualifications include a bachelor's degree and three (3) years of professional experience; or a high school diploma and five (5) years of professional experience in community-driven programs working directly with children, youth, and families.
Reside in or near the FEC community, or reside close enough to arrive promptly, in the event of an emergency.
Bi‑Lingual either /Mandarin &/or Cantonese is required.
Strong interpersonal skills and the ability to warmly connect with and engage children, youth, and adults individually and in groups.
Strong verbal and written communication skills.
Familiar with the community and its assets and resources, such as other programs, services, supports, local civic groups, and community leaders.
Experience in developing and running a group, a club, or coaching a team preferred.
Experience caring for children (as a parent, guardian, relative, neighbor, or babysitter) preferred.
Ability to perform multiple tasks effectively in a fast‑paced, challenging, and constantly changing environment.
Must have a commitment to work from a trauma‑informed, strength‑based, youth and family development perspective.
Must be able to work a flexible schedule including evenings and weekends, attending community events as needed.
BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities.
#J-18808-Ljbffr
$25 hourly 2d ago
IT Help Desk Asset Technician
Capital Rx 4.1
Support specialist job in New York, NY
About Judi Health
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit ****************
Location: NYC Office (4 days/week required)
Position Summary:
The IT Help Desk Asset Technicianassistsin managing our ticketing system, MDM software, and all IT equipment tracking/deployment.
Position Responsibilities:
Manage all IT Asset inventory, tracking all in office/deployed equipment using IT Asset management programs
Maintain all IT assets through device life cycle, processing replacements/returns of all broken/outdated hardware across the company
Collaborate with HR team to retrieve equipment from
Collaboratewith internal partner teams toidentifycompliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows;identifyand present enhancements and deploy solutions to the business.
Responsible for all onboarding and offboarding related IT activities, including system-wide access,purchasingandretrieving ofequipment,upgrades,asset tagging,etc.
Promptly respond to user requests via ticketing system/phone calls/IM
Assistusers with access/system issues
Write and update documentation for user reference
Help build andestablishprocedures for newly established team
Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).
Required Qualifications:
2+Yearsexperiencein a Help Desk role (preferably in a medium or larger company)
Acustomer-orientedapproach to problem resolution
Experience maintaining IT Assets within asset management software
Process, intake, and manage hardware repairs
Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT "future onsite" roles only)
Salary Range$24-$28 USD
All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at*********************************************
$24-28 hourly 3d ago
Connecting with Seniors, One Home Visit at a Time!
NYC Service 4.2
Support specialist job in New York, NY
Connecting with Seniors, One Home Visit at a Time! 🌟
📞 Are you ready to make a difference in the lives of our cherished seniors? 💖 We're on a heartwarming mission to spread joy, companionship, and laughter to the wonderful seniors in our community, and we need your help to make it happen!
Why Volunteer with Us?
👵 Meaningful Connections: Your simple phone call or friendly home visit can brighten up someone's day and create lasting bonds that bring smiles all around.
🌞 Share Stories and Wisdom: Seniors have a wealth of life experiences and stories to share. Engage in heartfelt conversations that enrich both your life and theirs.
🤝 Make a Real Impact: Loneliness among seniors is a real issue, but you can make a difference. Your time and effort can help combat isolation and foster a sense of belonging.
🌈 Flexible Commitment: We understand your busy schedule! Home visits and phone calls can be made in the evenings/weekends. Home visits are for an hour each week, and phone calls can vary from 30 minutes to an hour on a weekly basis. We just require a 6‑month commitment!
What You'll Experience:
📱 Phone Conversations: Connect with seniors over the phone, bringing smiles through friendly chats, discussing hobbies, or even sharing a virtual cup of tea.
🏠 Home Visits: If you choose to visit in person, you'll get to enjoy heartwarming moments, engage in board games, share hobbies, or simply be a listening ear.
🎁 Celebrating Milestones: Be part of their lives by celebrating birthdays, holidays, and special occasions, making each moment truly memorable.
🌺 Training and Support: Don't worry if you're new to this! We provide comprehensive training, guidelines, and ongoing support to ensure you feel confident and prepared.
Riseboro Community Partnership serves seniors in the neighborhoods of Bushwick, Williamsburg, Greenpoint, Bedstuy, Ocean Hill, Downtown Brooklyn, Brooklyn Heights, Clinton Hill, Boerum Hill, Vinegar Hill, Fulton Ferry, Navy Yard, Red Hook, Carroll Gardens, Cobble Hill, Park Slope, Gowanus, Windsor Terrace, Sunset Park, Bay Ridge, Dyker Heights, Fort Hamilton, Bensonhurst, and Bath Beach.
Issue Area(s): Older adults
Population Served: Immigrants, Refugees or Ethnic Groups, LGBT (Lesbian, Gay, Bisexual, Transgender), Low‑income communities, People with Disabilities, People with Health‑based Concerns
Requirements
Age Minimum (with Adult): 18+ , Minimum Age:18+
After expressing interest, the Opportunity Leader will contact you to confirm participation and provide directions for this opportunity.
In order to sign up for this opportunity you must log in to an existing account or register to create a new account.
This link allows you to participate in this opportunity with a team. A team can be a family team, corporate team, or any kind of organized group. When you click on the link you will have the option to:
Choose an existing team you're already a member or captain of, or
Create a new team to sign up.
Signup Questions
Please respond to the following questions in order to signup for this opportunity:
253 Broadway, 8th floor, New York, NY 10007
#J-18808-Ljbffr
$40k-60k yearly est. 2d ago
Client Support Specialist - WealthTech / RIA Focus
Taurus Search 4.6
Support specialist job in New York, NY
My client was founded in 2017 to help financial advisors better secure their clients' financial futures. They focus on independent Registered Investment Advisers (RIAs), delivering financial products that advisors can't easily access today through beautiful, scalable, and easy-to-use technology.
Today, they work with over 900 RIAs that collectively represent more than $1.6T in assets under management across two industry-leading products
We are looking for a strong client support representative with their Series 7 license to handle client accounts and cash movements. This role involves providing white-glove customer service, answering questions from end clients, and relaying feedback to product and engineering teams.
My client operates on a hybrid work model, with employees coming to the office on Tuesdays, Wednesdays, and Thursdays. They provide lunch on in-office days and encourage team meetings and collaboration.
$39k-47k yearly est. 2d ago
Student Support Specialist
Phyton Talent Advisors
Support specialist job in New York, NY
Our client a well known University is seeking a Student SupportSpecialist in their New York, New York Location!
Responsibilities
Student Support
Provide complex, non-clinical student support, including meeting in person or virtually for referrals, conducting assessments of well-being, risk factors, and support needs, and developing individualized, student-centered care plans that often require sustained and longitudinal engagement.
Exercise independent judgment and discretion when assessing complex and sensitive student situations and determining appropriate support pathways.
Work closely with University resources and support networks to coordinate and implement multi-step support plans across multiple schools and departments.
Monitor student progress over time and maintain follow-up to reassess needs, troubleshoot barriers, and adjust support plans as circumstances change.
Conduct intake interviews as assigned to synthesize complex concerns, identify emerging needs, and discuss possible pathways forward with students and, when appropriate, with faculty and staff partners.
Facilitate interim and supportive accommodations in partnership with University stakeholders, balancing student needs, institutional policy, and risk considerations.
Coordinate with campus partners and community resources to connect students to confidential and non-confidential supports, ensuring continuity of care.
Assess, create, and implement effective methods of support for students managing complex situations impacting their well-being and/or the well-being of others.
Serve as a liaison to assigned schools and campus partner offices, providing consultation, guidance, and support related to students of concern and ongoing matters.
Participate in case reviews, students-of-concern meetings, and other coordinated cross-functional efforts as assigned.
Support for Students Navigating Conduct and Separation
Provide guidance to students navigating University processes, including coordination with student conduct and other relevant offices when appropriate.
Participate in joint student meetings related to student support concerns or students in distress requiring heightened coordination.
Serve as a support person in the student conduct process when requested.
Administer return-to-enrollment cases by supporting students who have been separated from the University, managing a caseload requiring sustained engagement, progress monitoring, and coordination, and helping students understand resources, expectations, and pathways for re-enrollment when applicable.
Mediation and Early Conflict Support
Partner with student conduct offices to co-facilitate mediation as an alternative resolution option when deemed appropriate.
Support early intervention services for conflict resolution, including student-facing support and coordination with campus partners.
Basic Needs and Cross-University Initiatives
Collaborate with the food pantry and University partners to support students with basic needs concerns and strengthen institution-wide services and communications.
Contribute to cross-University initiatives focused on advancing coordinated, preventative efforts related to basic needs; support or lead subgroup work as assigned.
Provide programmatic support to the food pantry and contribute to broader initiatives that advance student well-being.
Programming, Outreach, and Training
Plan and facilitate preventative, student-facing programming informed by trends, data, and best practices throughout the academic year, including recurring Office Hours and workshops related to basic needs and student support.
Design, develop, and facilitate data-informed virtual resources, training, and outreach to help students, faculty, and staff identify concerns and make appropriate referrals.
Documentation, Data, and Professional Standards
Document student support activity, referrals, interim measures, and accommodations in the designated case management system in a timely and accurate manner.
Maintain privacy and appropriate information-sharing practices in accordance with FERPA and University policy.
Stay current on emerging trends, best practices, and regulatory considerations related to student support, basic needs, behavioral intervention, and student mental health in higher education.
Participate in ongoing students-of-concern meetings.
Perform other duties as assigned.
Minimum Qualifications
Bachelor's degree or equivalent and 4-6 years of related experience in student affairs, case management, social work, behavioral intervention, or counseling.
Demonstrated knowledge of the complexities surrounding student support and student mental health in a college or university setting.
Excellent analytical, organizational, and interpersonal skills, with the ability to exercise sound judgment, discretion, and professionalism in sensitive situations.
Preferred Qualifications
Experience in student affairs, social work, or a closely related field.
$42k-69k yearly est. 3d ago
IT Helpdesk Support Analyst
Teksystems 4.4
Support specialist job in Jersey City, NJ
- Logs incidents and service requests and maintains relevant records - Perform equipment installs and software upgrades, install software and resolve various IT related problems. Equipment includes Laptops and workstation - Perform hands-on fixes at the Laptop and Desktop level, including installing and upgrading software, installing and migrating workstation, configuring systems and applications.- Manage desktop hardware and software deployments
- Identify and learn appropriate software and hardware SIMS Infrastructure standards used and supported by the organization
- Manage desktop hardware and software deployments.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Manage the processing of incoming calls to the Service Desk via telephone, e-mail or Service Portal to ensure courteous, timely, and effective resolution of end user issues
- Ensure all infrastructure purchased and configured for SIMs Metals adhere to the SIMS Metals Infrastructure standards.
- Proactively research areas of system improvement which could be implemented into the business to improve efficiency, visibility or reduce cost.
5+ years of experience
*Skills*
Help desk support, Ticketing system, Windows 10, Microsoft office
*Top Skills Details*
Help desk support,Ticketing system,Windows 10
*Additional Skills & Qualifications*
- Ticket support
*Experience Level*
Entry Level
*Job Type & Location*This is a Contract position based out of Jersey City, NJ.
*Pay and Benefits*The pay range for this position is $22.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Jersey City,NJ.
*Application Deadline*This position is anticipated to close on Jan 23, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$22-30 hourly 1d ago
Freelance Contracting for IT Techs, designers and Online Tech Services
Advanceqt.com
Support specialist job in New York, NY
Freelance Independent work in IT Graphics, IT Designs, Video and motion editing, Programing, IT Analyst services online. Remote and or location work on a freelancer online platform. Need a smart phone and lap top or desk top computer to perform work.
We provide a platform and you work for various clients.
$50k-86k yearly est. 14d ago
CMC Specialist
United Pharma Technologies Inc. 4.5
Support specialist job in Warren, NJ
Role: CMC Submission Specialist
We are seeking an experienced CMC Submission Specialist to support the preparation, management, and execution of Chemistry, Manufacturing, and Controls (CMC) components for an upcoming Biologics License Application (BLA). This is a hands-on regulatory operations role focused on Veeva Vault RIM/Docs and eCTD-compliant submissions aligned with FDA and ICH requirements.
The BLA submission is targeted for end of March, and this role will also support FDA information requests and follow-up activities post-submission.
Key Responsibilities
Prepare, compile, and manage CMC sections of a Biologics License Application (BLA)
Execute regulatory submission activities using Veeva Vault RIM/Docs
Ensure compliance with FDA, ICH, and eCTD standards (structure, formatting, publishing)
Coordinate with CMC, Quality, Manufacturing, and Regulatory Affairs teams to finalize submission content
Track document readiness, manage timelines, and resolve submission issues
Support FDA information requests, amendments, and post-submission activities
Maintain accurate, compliant, and inspection-ready submission documentation
Required Qualifications
Bachelor's degree (BS) in Life Sciences or related field
3-5 years of experience in regulatory submissions with strong CMC focus
Hands-on experience supporting BLA submissions
Proficiency with Veeva Vault RIM and/or Veeva Vault Docs
Strong knowledge of eCTD formatting and publishing requirements
Working knowledge of FDA and ICH guidelines
Excellent attention to detail and ability to work in fast-paced, deadline-driven environments
Preferred Qualifications
Experience supporting biologics or biotech products
Prior experience responding to FDA queries and post-submission requests
Strong cross-functional communication skills
$44k-85k yearly est. 3d ago
Recertification Specialist
E Qual A Ccess
Support specialist job in New York, NY
Recertification Specialist - Affordable Housing Compliance
Brooklyn, NY | $55,000-$65,000/year | Full-Time
Right Person. Right Seat. Right Results.
About the Company
EqualAccess is partnering with a rapidly growing, mission-aligned property management firm specializing in affordable multifamily housing. With a strong commitment to resident services and regulatory excellence, this organization is expanding its compliance team to meet the needs of its evolving New York City portfolio.
Position Summary
We are hiring a Recertification Specialist to oversee income certifications and compliance for a large affordable housing site in East New York, Brooklyn. This role ensures resident files and program operations align with all relevant regulatory standards, including Section 8, Mitchell-Lama, and LIHTC guidelines. This position reports to the Compliance Manager and serves as the primary point of contact for recertification and compliance-related tasks at the site.
Key Responsibilities
Process initial, annual, and interim recertifications in accordance with LIHTC, Mitchell-Lama, and Section 8 regulations
Calculate household income, assets, expenses, and retroactive rent adjustments
Identify and resolve income discrepancies per agency guidelines
Review applicant files and determine Section 8 eligibility
Notify residents of upcoming recertifications and schedule interviews
Prepare third-party verification requests and follow up with external agencies
Maintain accurate and audit-ready resident files and documentation
Support compliance-related reporting and assist during audits and MORs
Perform other related duties as assigned
Qualifications
Minimum 2 years of affordable housing compliance experience
High school diploma or GED required
Strong knowledge of Section 8, Mitchell-Lama, and LIHTC regulations
COS certification preferred
Experience with Yardi Voyager required
Familiarity with Management and Occupancy Reviews (MORs)
Excellent communication and interpersonal skills
Strong organizational, problem-solving, and time-management abilities
Ability to manage sensitive resident information with professionalism and discretion
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Notary Public preferred
Location: Brooklyn, NY
Employment Type: Full-time
Compensation: $55,000-$65,000/year
Why EqualAccess
We don't just place candidates - we stay with them. Every placement through EqualAccess includes 6 months of personalized post-placement coaching, mentorship, and skills development to ensure long-term retention, performance, and career growth.
Benefits (Offered by Employer)
100% Employer-paid Medical Insurance (Employee coverage)
Dental and Vision Insurance
401(k) with up to 4% employer match (Traditional and Roth options)
Paid Time Off (starting at 120 hours/year)
56 hours of Paid Sick Leave annually
12 Paid Holidays + 1 Paid Volunteer Day
Tuition Reimbursement
Annual Performance-Based Bonus
Company-paid Life Insurance
Employee Assistance Program (EAP)
Financial Wellness Support (FinFit)
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$55k-65k yearly 2d ago
Journal Support Specialist
Springer Nature
Support specialist job in New York, NY
Job Title: Journal SupportSpecialist
Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature
About the Role
The Journal SupportSpecialist is a key member of the Publishing Support team, reporting to the Journal Support Manager. This role provides expert customer service to authors, editors, and internal stakeholders across the publishing journey, with a focus on Open Access workflows and policy-driven processes.
The specialist collaborates with Editorial, Finance, Production, and Policy teams to resolve queries, improve workflows, and enhance the author experience. The role requires a strong understanding of publishing operations, financial processes, and project management principles, with an emphasis on continuous improvement and cross-functional collaboration.
Responsibilities
Customer Service & Vendor Management
Respond promptly and professionally to author queries via Freshdesk and chat.
Liaise with vendor teams (e.g., Straive) to ensure consistent service delivery.
Communicate updates and policy changes to SNCS and vendor teams.
Monitor query volumes and types; generate reports and insights.
Provide training materials and feedback to vendor team leaders.
Workflow & Quality Management
Maintain and improve documentation, workflows, and canned responses.
Review ticket handling for quality assurance and recommend improvements.
Analyze satisfaction survey feedback to identify pain points and opportunities for automation or self-service.
Project Management & Process Improvement
Lead or contribute to continuous improvement initiatives aligned with departmental strategy.
Apply Lean Six Sigma principles to streamline processes and enhance efficiency.
Collaborate with internal stakeholders to adapt projects to evolving business needs.
Prepare data and background materials to support proposed changes.
Finance & Invoice Support
Draft and review contracts to meet customer and business requirements.
Manage invoice creation, cancellation, and edits in SAP.
Ensure compliance with financial policies and resolve payment-related queries.
Generate reports and follow up on outstanding invoices.
Experience, Skills & Qualifications:
Essential
Strong organizational and time management skills.
Detail-oriented with a high level of accuracy.
Proficient in Freshdesk, SAP, OASiS, Microsoft Office, and project management tools.
Excellent written and verbal communication skills.
Ability to handle confidential information with discretion.
Initiative-driven with problem-solving capabilities.
Comfortable working in agile, fast-paced environments.
Desirable
Understanding of publishing workflows and Open Access policies.
Experience with contract drafting and financial processes.
Familiarity with Lean Six Sigma methodologies.
Strong networking and research skills.
Empathetic and collaborative approach when working with vendor teams.
Project management experience and ability to lead cross-functional initiatives.
Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:
Medical, Dental and Vision
401(k) with company match and contribution
Hybrid office working policy, Summer Hours, and paid time off
Flexible Spending and Commuter programs
Multiple Life insurance options
Disability coverage
Tuition Assistance
Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
Employee Assistance Program
Family friendly benefits and a variety of employee discounts
An array of Employee Social Networks
US Annualized Base Salary Range: $42,000 - $50,000. The salary offer may vary based on work experience, education, skill level, and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.
Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following poster.
At Springer Nature, our mission is to be part of progress - and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here: gp/group/taking-responsibility/diversity-equity-inclusion
For more information about career opportunities in Springer Nature please visit SpringerNatureCareers/
#LI-EG1
$42k-50k yearly 2d ago
Patent Docket Specialist
Binding Minds Inc. (Certified Disability Owned Business Enterprise
Support specialist job in New York, NY
Consistently promote and model the Firm's Client Service Principles in teamwork, work product, and personal interaction.
Ensure exemplary client service to all internal and external clients; proactively promote client service throughout department and teams; respond to peer requests with recognition that request serves a client or Firm need.
Docket incoming US Patent Trademark Office and foreign filing mail into docketing database; double checking for accuracy. Write effective notes into the database to ensure shared knowledge and historical reference. Routinely apply judgment to ensure that risk management is safeguarded, and docket data is complete and reliable.
Manage all forms of correspondence is accurately entered into the database and record keeping system. Investigate perceived discrepancies and inconsistencies in due dates and dockets; analyze and review mail where response dates are not apparent or where contingencies may exist; report issues and findings to appropriate attorneys and staff.
Review outgoing filings; de-docket relevant dates in the docketing database; forecast and enter next action.
Ensure that any discrepancies in docket dates and responses are appropriately resolved and corrected.
Review relevant documents, such as letters, faxes, email, etc., relating to foreign filing responses and de-docket as appropriate; follow through with foreign filing specialists and department members as necessary.
ABOUT YOU:
Minimum three to five years of patent docketing experience preferred.
Strong proficiency in Microsoft Office programs, including Word.
Availability to work overtime, flexibility regarding work schedule.
$52k-100k yearly est. 2d ago
Trust Specialist
Us Tech Solutions 4.4
Support specialist job in New York, NY
As a Trust & Safety Analyst, you drive impact that changes the way T&S operates. You focus on primarily strategic components of projects, delivering detailed data analyses (including insights and recommendations) that drive decisions, with limited guidance. You drive well-defined projects, with moderate levels of uncertainty, to resolve abuse and harm-fighting and mitigation problems of medium complexity. As you partner cross-functionally with others globally, balancing your own perspectives with those of diverse stakeholders to drive impact, you act as a reliable, credible point of contact for information and subject matter knowledge, and develop expertise within a Global Affairs domain.
Responsibilities include:
- Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation. Propose next steps and roadblock solutions and anticipate questions and challenges.
- Oversee execution of data-oriented analysis to architect metrics, synthesize information, solve problems, and influence business decision-making by presenting insights and market trends, with minimal guidance to the project team.
- Work with a team of business analysts responsible for implementing various internal and external integrations between business objectives, as well as designing and building strategies that support these business systems.
- drive well-defined abuse and harm-fighting and mitigation projects of moderate to high complexity.
- Provide employee feedback analysis, operational monitoring, and error resolution to prevent inaccuracies, reduce process latency, and drive process excellence for standard processes.
- Conduct strategic analysis, identifying, evaluating, and recommending ways to optimize business performance and deliver best-in-class execution within relevant PA, function, or sub-function with minimal guidance.
- Help stakeholders to improve business processes by performing effective escalation management, providing “quick fix” solutions, and pushing projects forward, and driving recommendations through to implementation.
Minimum role qualification requires proficiency in:
- Data analytics & modeling
- Operations improvement
- Stakeholder management
- Machine learning
- Project management
- Statistical analysis
- Thought leadership (Trust & Safety Analyst)
- Technical Fluency (Trust & Safety)
- Problem-solving
Top Responsibilities:
- Perform sensitive reviews against Google's Nonconsensual intimate imagery global policy (NCII) and participate in enforcement quality across policy area, including calibrations with vendor teams.
Minimum role qualifications requirement::
- 4 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields.
$32k-46k yearly est. 1d ago
T&D Specialist (Contractor)
MacMillan Learning
Support specialist job in New York, NY
The Talent and Development team is looking for a (contract) T&D Specialist. This role will be crucial to maintaining our commitment to employee growth and organizational effectiveness, supporting employees through the annual review process, and providing professional and management skills training.
Training Development and Facilitation:
Design, develop, and update engaging training programs for both employees and managers, on topics including but not limited to, professional skills, leadership development, communication, and team effectiveness.
Deliver engaging, effective, and interactive training sessions.
Evaluate the effectiveness of training programs and make recommendations for improvement.
Performance and Career Coaching:
Provide individualized coaching to employees and managers to enhance their performance, address skill gaps, and optimize productivity.
Guide employees in identifying their career aspirations and developing personalized career progression plans.
Offer constructive feedback and support to foster a culture of continuous improvement.
Organizational Consulting and Solution Design:
Consult with leaders and stakeholders to identify the root cause of performance gaps and organizational challenges.
Recommend and design appropriate training or development solutions to address these needs.
Collaborate on strategic T&D initiatives and contribute to long-term talent development planning.
Talent and Development Team Support:
Provide support as needed to the T&D team as needed to ensure all projects and initiatives remain on track during the duration of the contract.
Skills and Qualifications:
5-8 years of relevant experience
Proven experience in designing, developing, and delivering impactful, interactive training programs across multiple formats.
Practical experience of applying adult learning, instructional design and experience-based learning design.
Demonstrated expertise in providing effective coaching for performance and career development.
Functional knowledge to navigate class/course management in a learning management system.
Excellent communication, interpersonal, and facilitation skills.
Ability to work independently and collaboratively within a team.
Relevant certifications in coaching or training (e.g., ACC, PCC, CPTD) are a plus.
The hourly rate for this role will be $55-$65/hour. The role will be hired through a third party vendor, Noor Staffing.
Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats.
U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children's Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur.
We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. The successful candidate for this position will be an employee of Macmillan Publishing Group, LLC.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$55-65 hourly 4d ago
Specialist
Presidio Networked Solutions, LLC
Support specialist job in New York, NY
Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.
The Role
As a Third Party Contract Renewal Specialist your primary role is to lead the charge in expanding key accounts by uncovering whitespace, building new relationships, and driving revenue growth for service contracts. Create contract renewal quotes, enter contract renewal orders and work with Account Executives and regional ISRs in successfully booking renewals thru AWS CPPO.
Responsibilities include:
Provide customer service to strategic end-users, Presidio sales representatives, and inside sales by resolving contract issues and streamlining the customer renewal experience.
Hunt for accounts where Presidio can go deeper by providing knowledge-based value and help solve high impact problems.
Participate in customer facing meetings to explain and educate on the value of buying thru AWS CPPO programs and assist in maintaining a shared partnership with customer and our vendors
Become trusted authority for complex issue resolution and problem solving for renewal team.
Perform as frontline leader in testing and refining new sales initiatives, processes, and strategies before full scale roll out.
Proactively manage customer renewals by creating quotes, contacting and informing Presidio sales representative and customers regarding contract renewals that results in closing sales
Work as an interface and subject matter expert between Presidio, vendor and the end-user for the maintenance contracts practice
Triage all Third-Party services related questions and issues
Understand existing pricing and promotional deals available customers to offer best price to end-user(MPOP)
Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting
Manage and prioritize the monthly and quarterly renewal activities
Prepare and process orders utilizing internal tools
Track orders to completion, escalate (as required), and ensure accurate booking
Required Skills and Professional Experience
Ability to work independently and in a cross functional team environment
Multitasking and attention to detail
Organization and time management
Aptitude for learning all service-related offerings from multiple vendors
Ability to develop relationships
Must have strong knowledge of MS Excel and MS applications
Preferred Skills and Professional Experience
3+ years' experience in Third Party Renewal role
Knowledge of Third-Party Services and distributor related tools
Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.
Here,your impact is real.Whether you're harnessing the power of Generative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.
Ready to innovate? Let's redefine what's next-together.
About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit *****************
*****
Applications will be accepted on a rolling basis.
Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.
To read more about discrimination protections under Federal Law, please visit:
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to
for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to
.
Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Recruitment Agencies, Please Note:
Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$52k-100k yearly est. 1d ago
Bilingual Family Advocate - Mandarin/Cantonese (Part-Time)
Brooklyn Bureau of Community Services, Inc. 4.3
Support specialist job in New York, NY
A community service organization in New York seeks a Family Advocate who will support family engagement and provide advocacy within the Family Enrichment Center. This part-time role requires a bachelor's degree or extensive experience in community programs, along with bi-lingual skills in Mandarin and/or Cantonese. The ideal candidate will coordinate events, manage participant relationships, and foster connections to community resources. Flexible hours are necessary, including evenings and weekends.
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$32k-39k yearly est. 2d ago
Information Technology Desktop Support
Teceze
Support specialist job in New York, NY
Desktop Support Engineer - White Glove / Executive IT Support
Longterm Contract
Updated Job Overview (Enhanced)
Teceze is hiring a Desktop Support Engineer - White Glove / Executive IT Support to provide high-touch, premium on-site IT support for CIO, CXO, and senior leadership users at one of our prestigious enterprise clients. This role is ideal for an engineer with up to 3 years of experience who demonstrates professionalism, discretion, and strong technical fundamentals combined with excellent customer service skills.
The engineer will act as a trusted IT partner for executives, ensuring minimal downtime, seamless technology experiences, and proactive issue resolution. The role requires hands-on expertise in end-user computing, executive device support, conference room technologies, and coordination with infrastructure teams.
Key Responsibilities (Added & Enhanced Points)
Deliver white-glove, executive-level IT support to CIO, CXO, and senior leadership users with a high degree of professionalism and confidentiality.
Provide priority incident response and proactive monitoring for executive users to minimize business disruption.
Install, configure, and support executive desktops, laptops, tablets, mobile devices, and peripherals in Windows and mac OS environments.
Perform IMAC activities with attention to executive workspace standards and documentation.
Support and troubleshoot conference room technologies, AV systems, Teams/Zoom meetings, and executive presentations.
Act as a single point of contact for VIP users, coordinating with internal IT teams and vendors for rapid resolution.
Maintain strict SLA adherence and escalation management for executive incidents.
Assist with new executive onboarding, device refreshes, data migration, and secure setup of workstations.
Provide Hands & Feet support for infrastructure, network, and data center teams, including basic server room activities when required.
Ensure accurate asset tagging, inventory updates, and lifecycle tracking for executive IT equipment.
Document issues, resolutions, and best practices in the ticketing system and knowledge base.
Follow security, compliance, and confidentiality standards while handling executive systems and data.
Required & Preferred Skills (Refined for White Glove Support)
0-3 years of hands-on experience in Desktop / End-User Computing support in enterprise environments.
Strong working knowledge of Windows and mac OS operating systems.
Experience supporting Office 365, Outlook, Teams, OneDrive, and common enterprise applications.
Basic understanding of network concepts (LAN, Wi-Fi, DHCP, DNS).
Exposure to IT asset management, ticketing systems, and vendor coordination.
Prior experience supporting VIP / executive users is highly preferred.
Familiarity with conference room AV setups, docking stations, monitors, and executive workspaces.
Basic exposure to data center environments, racking, cabling, and labeling is a plus.
Exceptional communication, presentation, and interpersonal skills.
Strong sense of ownership, discretion, and customer-first attitude.
Ability to work calmly under pressure in a fast-paced, on-site executive environment.
How much does a support specialist earn in Warren, NJ?
The average support specialist in Warren, NJ earns between $31,000 and $88,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in Warren, NJ
$52,000
What are the biggest employers of Support Specialists in Warren, NJ?
The biggest employers of Support Specialists in Warren, NJ are: