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Team manager jobs in Cheyenne, WY - 66 jobs

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  • Customer Care Manager - In Office

    Trentini Agencies

    Team manager job in Cheyenne, WY

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 11d ago
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  • Office Manager

    Parameter

    Team manager job in Fort Collins, CO

    At Parameter, we're on a mission to redefine how the world monitors and protects mission-critical operations. By uniting RLE's deep expertise in facility monitoring and leak detection with NDSL's industry-leading battery monitoring technology, we deliver powerful, real-time intelligence where it matters most. Our advanced solutions continuously detect and analyze liquids, gases, energy, and materials- turning complex data into clear, actionable insights. The result? Smarter decisions, stronger reliability, and peak operational performance for our customers. With a global footprint and clients around the world, Parameter proudly serves industries operating at the forefront of technology. We are deeply embedded in one of the fastest-growing and most valuable sectors today: data centers- the backbone of the digital economy. What We Offer At Parameter, we invest in our people just as intentionally as we invest in our technology. Our benefits are designed to support your well-being, growth, and long-term success: 120 hours of Paid Time Off, frontloaded from day one and increasing with tenure Up to 48 hours of separate paid sick leave each year Comprehensive benefits packages with generous employer contributions Medical Dental, Vision, and Ancillary 401K HSA/FSA/HRA Quarterly company-wide EBITDA bonus program, so everyone shares in our success We are passionate about continuous learning and career development, offering employees meaningful opportunities to grow, learn new skills, and advance within the organization. We are seeking a highly organized, proactive Office Manager / Executive Administrative Support professional to serve as the operational backbone of our Colorado HQ location. This role combines day-to-day office management with trusted executive administrative support for senior leadership. The ideal candidate is detail-oriented, discreet, and comfortable wearing multiple hats in a fast-paced, hands-on manufacturing environment. You will ensure smooth office operations, support executive priorities, and help maintain a professional, efficient workplace for approximately 60 employees. Key Responsibilities: Oversee daily office operations to ensure a well-organized, efficient, and professional workplace Manage office vendors and services (supplies, facilities, IT coordination, cleaning, equipment, etc.) Coordinate building maintenance, repairs, and safety compliance in partnership with operations/facilities Serve as the primary point of contact for office-related questions and administrative needs Maintain office policies, procedures, and documentation Support onboarding and offboarding logistics (workspace setup, badges, supplies, coordination with People Operations/IT) Assist with internal communications Provide general admin support including managing incoming and outgoing mail, answering phones, etc. Coordinates company events (meetings, trainings, celebrations - employees and partners) Provide direct administrative support to the CEO and select members of the executive team Coordinates executive calendars, scheduling, and meeting logistics as needed Prepare agendas, presentations, reports, and meeting materials Coordinate select travel arrangements and expense reporting for executives Handle confidential information with professionalism and discretion Work closely with Accounting/Finance on administrative documentation and approval Maintain accurate records and filing systems (digital and physical) Collaborate with People Operations, Operations, Finance, and Leadership to support company initiatives Help streamline administrative processes and improve operational efficiency Provide ad-hoc administrative support as business needs evolve Other duties as assigned. Qualifications: 5+ years of experience in office management, executive administrative support, or a similar role Experience in manufacturing, industrial, or operations-focused environments preferred Strong organizational and time-management skills with the ability to prioritize competing demands Excellent written and verbal communication skills Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint); experience with NetSuite and/or PowerBI a plus Comfortable working on-site in a hands-on, team-oriented environment Ability to work independently and anticipate needs Physical Demands: Sitting for extended periods while using a computer and phone. Manual dexterity includes frequent use of hands for typing, handling documents, and operating office equipment. Must have the ability to read detailed information on screens and documents and hear conversations over the phone and in-person. Work Environment: This role is typically performed in an office setting, with occasional travel to attend events, meet with clients, or collaborate with other departments. Parameter is an Equal Opportunity Employer. We are committed to creating an inclusive environment and providing equal employment opportunities regardless of age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status.
    $33k-48k yearly est. 1d ago
  • Customer Engagement Manager

    Dodge Construction Network

    Team manager job in Cheyenne, WY

    Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23
    $50k-60k yearly 22d ago
  • Customer Account Manager 3

    UKG 4.6company rating

    Team manager job in Cheyenne, WY

    With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Team: Our Mid-Market Sales Team is dedicated to driving growth within our customer base of SMB and Strategic customers. This team focuses on prospecting across all verticals, leveraging deep industry knowledge and strong customer relationships to sell our full suite of products and services. By attending industry events, conducting business reviews, and running strategic sales campaigns, the team ensures our customers receive tailored solutions that address their unique needs and challenges. **About the Role:** We are seeking a dynamic and strategic Customer Account Manager to join our team. In this role, you will work closely with our Mid-Market (500-1500) customers to drive sales growth through upselling and cross-selling our products and modules. You will leverage your deep understanding of the customer's industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals for HCM and Payroll solutions. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system. **Key Responsibilities:** - Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences. - Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion. - Sales Campaigns: Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. - Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. - Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. - Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. - Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. - Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. - Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. - Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. - Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. **About You:** **Basic Qualifications:** - 5+ years of successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas. - Minimum of 3 years of experience in the technology/software industries - Ability to travel for face-to-face customer interactions and industry events. **Preferred Qualifications:** - Excellent communication and interpersonal skills. - Proficient in Salesforce - Thrives in a quick-turn, high-paced environment - Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills - Possess strong verbal and written communication skills - Ability to articulate the value proposition of our product offering - Bachelor's degree or equivalent practical experience. - Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role - Experience optimizing and troubleshooting products or services. **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. **Equal Opportunity Employer:** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ******************. **Pay Transparency:** The base salary range for this position is $105,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
    $32k-45k yearly est. 8d ago
  • Sr Supervisor, Sciences

    City of Fort Collins, Co 4.3company rating

    Team manager job in Fort Collins, CO

    POSITION TITLE: Sr Supervisor, Sciences (Full-Time Regular) (Classified) DEPARTMENT: Ut Water Quality Services Div BENEFIT CATEGORY: Classified (Non-CBU) View Classifications & Benefits EMPLOYMENT TYPE: Full-Time Regular FLSA STATUS: Exempt ANNUAL SALARY RANGE: $80,194.00 - 133,657.00 (Salaries are paid biweekly) ANNUAL ANTICIPATED HIRING RANGE: $94,000.00 - 116,000.00 (Salaries are paid biweekly) SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 2/12/2026. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check and motor vehicle report required. (Background checks are considered in relation to the responsibilities and requirements of the position) While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado. Why Work For the City of Fort Collins? * Medical, dental, vision (for self, spouse, domestic partner, children) - eligible on the 1st of the month following date of hire * Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires * Retirement + company contributions - after 6 month probation period and immediate vesting * Flexible spending: Medical expenses FSA, dependent FSA or both * Employee Assistance Program: counseling, legal, financial assistance * Life insurance, short-term and long-term disability * Wellness program, workout facilities * Employee/family onsite health clinic * Learning and development opportunities at all levels in the organization with opportunities for career mobility * Collaborative work environment To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure Job Summary The Supervisor, Pollution Control Lab oversees daily operations of the pollution control laboratory, managing a team of chemists and laboratory assistants responsible for water, wastewater, and environmental quality testing. They will ensure analytical work is performed in accordance with approved methods, regulatory requirements, and internal quality standards. They will provide technical leadership to support accurate, timely, and defensible laboratory results that protect public health and environmental compliance. This person will direct workflow planning, staffing, training, and performance management for laboratory personnel and oversee method implementation, quality assurance/quality control programs, plus instrument calibration, maintenance, and troubleshooting. They will review and approve analytical data, technical reports, and documentation within the Laboratory Information Management System (LIMS) along with supporting the continuous improvement of laboratory processes, safety practices, and operational efficiency while serving as a technical resource to utility leadership, regulators, and internal stakeholders. Essential Duties and Responsibilities The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive. * Compiles and analyzes test information to determine precision and accuracy of procedures and equipment and to diagnose malfunctions; recommends measures to improve testing procedures and use of equipment. * Approves supply purchases and orders supplies, tracks expenditures, and supervises the maintenance of inventory records. * Maintains analytical records per state and federal guidelines for laboratory certification and required reporting databases. * Reviews quality control data and prepares quality assurance documentation reports. * Responds to customer inquiries and complaints, schedules sample collection and analysis, and prepares routine and special data reports for use by internal and external customers. * Makes work assignments and schedules personnel accordingly; establishes or adjusts work procedures to meet testing schedules. * Trains and provides work guidance to employees and provides regular review of performance. * Provides interpretation and guidance regarding City policies and City, state, and federal safety regulations. * Coordinates and oversees compliance reporting for the Clean Water Act and Safe Drinking Water Act. * Collect, queries and analyzes data in support of water treatment operations. * Promotes pollution prevention, regulatory compliance, and a culture of continual improvement according to policies in the environmental management system. * Coordinates and oversees development of policies, standard operating procedures, and corrective action reports. * May serve as a delegated manager and participate on stakeholder boards, technical associations, and other regional water and wastewater professional associations. * Manages safety and job training programs for laboratory staff and contractors. * Serves as technical expert related to water quality regulations applicable to the Water Treatment and Water Reclamation Facilities. Management Responsibilities Yes City Competencies * Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds. * Strong learning orientation. Leverages a wide range of resources and seeks innovative ways of learning, enabling ongoing adaptation to changing issues and trends. * A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations. * A desire and ability to utilize digital tools for organizational information, individual, and teamwork. * Experience building teams and implementing practices to lead others well in an inclusive, high-performance organization. Skill in integrating and synthesizing others' viewpoints to build alignment of diverse perspectives to achieve results. * Capable of creating conditions of emotional safety and demonstrates self-awareness and regulation in responding to others. Required Knowledge Skills and Abilities * Ability to work effectively with standard office computer software and hardware. * Ability to perform statistical data analysis. * Skilled in troubleshooting laboratory instrumentation, methods, and applications. * Knowledge of approved methods for the analysis of environmental samples, principles and practices of laboratory quality assurance and quality control; laboratory safety practices and procedures, laboratory information management systems; sampling techniques and methods of statistical analysis. * Supervisory and team management skills. * Ability to establish and maintain effective working relationships with internal and external customers, other City staff and outside agencies. * Knowledge of applicable state and federal environmental regulations. * Knowledge of practices of inventory control and tracking. * Ability to develop, track and monitor budgets. * Experience populating and querying databases for data logging and reporting. * Ability to prepare bid specifications. * Knowledge of water treatment principles and technology. * Ability to write reports, business correspondence, policies and operating procedures. * Ability to effectively present information and respond to questions from managers, Boards, City Council, regulated customers, internal customers and the public. * In depth working knowledge of Microsoft Excel, Maximo or other Work Order Management Systems and Laboratory Information Management Systems (LIMS) is required. Required Qualifications MinimumPreferredCollege degree or equivalent work experience. Some positions may require functionally related certification or advanced degrees Bachelor's degree in chemistry, microbiology, or related field from an accredited four-year college or university Experience Requirements * Three (3) to five (5) years related experience; or equivalent combination of education and experience. At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role. The content in this posting was created for recruitment purposes. To view the full job description click the link below. Sr Supervisor, Sciences The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call ************** for assistance. Notice Regarding Medical and/or Recreational Marijuana Use Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy. The City is committed to equal employment opportunity for all applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment. The City does not tolerate behavior that results in the terms and conditions of employment being adversely impacted based on an employee's protected status, or any behavior that violates this policy. Consistent with the City's respect for the rights and dignity of each employee, the City is committed to providing a work environment that is free from unlawful discrimination and harassment. The City prohibits discrimination or harassment based on protected characteristics, including race, color, national origin, ancestry, creed, religion, sex, sexual orientation (including perceived sexual orientation), gender, gender identity, gender expression, disability, age 40 years or older, pregnancy or related condition, military, veteran status or uniformed service member status, genetic information, marital status or any other status protected under federal, state or local law. The City is committed to providing a healthy and safe work environment. In addition to the City's commitment to equal opportunity employment, the City strictly prohibits discrimination or retaliation against an employee who raises any reasonable concern about workplace violations of government health or safety rules or a significant threat to the health or safety of City employees or the public, if the City controls the workplace conditions giving rise to the threat or violation. BACKGROUND CHECK AND MOTOR VEHICLE REPORT REQUIRED. (Background checks are considered in relation to the responsibilities and requirements of the position) Note: Some information in your application may be public information under the Colorado Open Records Act.
    $80.2k-133.7k yearly 2d ago
  • Bilingual Client Service Supervisor (Spanish/English)

    Help at Home

    Team manager job in Cheyenne, WY

    As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a Bilingual (Spanish/English) **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + Bilingual in both Spanish and English (read, write, speak) + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
    $33k-48k yearly est. 9d ago
  • Supervisor - Call Center

    Maximus 4.3company rating

    Team manager job in Cheyenne, WY

    Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00
    $26k-32k yearly est. Easy Apply 9d ago
  • Supervisor, Customer Success Team

    Coinbase 4.2company rating

    Team manager job in Cheyenne, WY

    Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Supervisor for the Concierge on the Customer Success Team, you will lead a specialized team of customer focused Concierge Agents who own high value customer relationships that are essential to Coinbase achieving its mission. Using your customer support, operations, and team leadership skills you will play a crucial role ensuring we deliver an outstanding high value customer experience globally. What you'll be doing (ie. job duties): * Manage and support initiatives aimed at streamlining operations and improving customer experience metrics. * Achieve SLAs, productivity and quality metrics for your line of business/team members. * Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes. * Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. * Handle customer escalations to resolution, including collaborating across teams of subject matter specialists. * Model an investigative mentality to help address critical customer issues at the root cause. * Represent and advocate for the customer across organizations to drive impactful changes. * Champion clear communication with internal and external partners to align on solutions and drive results. * Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts. * Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. * Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products. What we look for in you (ie. job requirements): * FINRA License series 7 and 63 (will not initially be sponsoring licenses) * FINRA License 24 OR 9 AND 10 (will not initially be sponsoring licenses) * Experienced and passionate people leader with a proven track record of guiding and developing teams. * Motivated by Coinbase's mission and creating a seamless experience for our highest value individual and enterprise clients. * Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment. * Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto. * Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation. * Fantastic communication skills in order to operate across multiple departments and stakeholders. * Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. * Experience in Banking, Wealth Management, Corporate Finance, Asset Management, FinTech or Crypto. Nice to haves: * FINRA License Series 3, 4, 65, or 66. * High level of proficiency in cryptocurrency and Coinbase products. * Advanced degree in business, finance, project management or client experience. *NOTE*: This posting is for a remote Customer Success Supervisor role. We also have an in-office opportunity in Charlotte, NC. The Charlotte-based position requires*being onsite*; relocation assistance is available Job #: P73431 *Pay Transparency Notice*: Depending on your work location, the target annual *base *salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k)). Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits: $96,305-$113,300 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
    $41k-76k yearly est. 9d ago
  • Call Center Manager

    Bath Concepts Independent Dealers

    Team manager job in Fort Collins, CO

    Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.
    $36k-55k yearly est. Auto-Apply 60d+ ago
  • Assessment Support Manager

    Ardalyst

    Team manager job in Fort Collins, CO

    Specifications: Job Title: Assessment Support Manager Department: Program Engineering Job Type: Full Time - Salary Rate: $70,000/year commensurate with experience and expertise Company Introduction: Ardalyst's primary goal is to deliver cybersecurity and digital transformation solutions that help our clients protect their business and expand their competitive edge. Ardalyst is a combination of the words ardent and catalyst, as we are passionate change agents looking to uplevel our whole industry. By challenging common wisdom, sharing best practices, and looking at problems differently, the Ardalyst team helps educate public and private institutions on how best to mature workforces, processes, and technologies to thrive and succeed in a rapidly changing environment. Job Summary: Fit for the Role: We are seeking a motivated Assessment Support Manager to add to our dynamic team. In this role, you will be responsible for attending third-party assessments as an Ardalyst representative with our customers. This will include understanding and being an expert on CMMC Level 2 compliance and requirements of artifact evidence, and an understanding of the configurations implemented to pass a third-party assessment. Other responsibilities include quality control and conducting self-assessments. Lastly, you will be responsible for training and managing Assessment Support Interns. This position offers a first-hand opportunity to explore the roles and responsibilities within a small start-up company. Fit for the Culture: Speak your mind - Collaboration is at the heart of everything we do and our belief in diversity of people supports our goal for diversity in thought. Ardalysts (that's just what we call ourselves) come ready to contribute and find solutions. Act with independence - If you see a problem that needs solving, give a statement in the form of “I intend to (do this)”, then, get feedback, and carry out a solution. Do research - When faced with uncertainty, take initiative to consult official documentation and reputable online resources. Summarize your findings and share them with the team to ensure clarity and alignment. Prototype - The best solution is the fastest, minimally viable solution done against the principles defined for the goal. Create something quick, check in often, and iterate from there. Focus On Your Strengths - We invest in understanding the strengths and weaknesses of each employee so that you can shine at what YOU do best. See Yourself Grow - Ardalysts have cited being encouraged to take educated risks, kick-start progress, and advance their skills as one of their favorite things about working at Ardalyst and we're determined to keep it that way. Bootstrapper - you can create new things, not just manage existing ones. You work well individually and as a team. You don't let fear of failure get in your way and keep trying until you have a breakthrough. Innovator - once you have something built, you can systematize it, make it repeatable, and iterate on it to create improvement. Geek - you crave the details, can't stop learning, and love to teach others. To help understand our culture and operating model, we recommend you read Patrick Lencioni's "The Advantage" and David Marquet's "Turn the Ship Around!" Potential Duties/Responsibilities: Participate in assessments with customers and their C3PAOs Conduct self-assessments with customers Meet with customers to discuss the preparation of document-based artifacts Ensure quality and accuracy across document-based artifacts as well as implemented configurations. Manage and train assessment support interns. Communicates consistently with the Program Engineering Manager. Requirements: A strong understanding of the CMMC Level 2 Assessment Guide A strong understanding of the CMMC Assessment Process Ability to manage time effectively, prioritize tasks and proven ability to meet deadlines. Ability to provide technical answers to compliance questions presented by assessors. Completion of the CMMC Certified Assessor (CCA) Training within 6 months Obtain basic Microsoft and CompTIA certifications within first 6 months of employment, including: Microsoft SC-900 Security, Compliance, and Identity Fundamentals Microsoft AZ-900 Azure Fundamentals Microsoft MS-900 M365 Fundamentals CompTIA A+ CompTIA Net+ CompTIA Sec+ Qualifications: At least 1 year of assessment or audit experience At least 1 year of management experience Superior attention to detail. Aptitude for learning new software and systems. Ability to work independently or in a team environment. Excellent communication skills, both written and oral. Ability to work quickly and efficiently. Willing to work overtime depending on work demand. Benefits: Paid Time Off (PTO) Paid Holiday 401(k) Retirement Plan? Health, Dental, Vision and Life insurance Short Term and Long-Term Disability insurance Monetary assistance with training and certifications Flexible Hours Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Occasionally going up and down stairs carrying ~10lbs. Disclaimer Ardalyst Holdings, LLC and their operating companies are EOEs that empower employees, no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic-to meet and exceed customer expectations and thrive in a collaborative and dynamic work environment.
    $70k yearly 23d ago
  • Maintenance/Groundskeeper Team Supervisor

    KCN Enterprises

    Team manager job in Cheyenne, WY

    Maintenance/Grounds Team Supervisor REPORTS TO Campground Manager, General Manager and/or Owner(s) Responsible for ensuring the general maintenance and upkeep of the campground buildings, facilities, equipment and grounds are kept to KOA standards. Delegating specific tasks to employees and following up on their progress. SPECIFIC DUTIES Complete as well as oversee carpentry, electrical and plumbing repairs, and maintenance to campground buildings, facilities, equipment and grounds as directed by the Campground Manager or the owner(s). Oversee daily, weekly and monthly maintenance and cleaning programs as instituted by the Campground Manager or the owner(s), including the pool/spa, lawn mowing, weed eating, landscaping, garbage pick-up, propane pumping, game machine, propane grills, laundry servicing and various other campground equipment upkeep. Comply with all KOA, federal, state and local safety programs by adhering to established guidelines in the operation and storage of various equipment, tools, and chemicals, ensuring your safety, as well as that of fellow staff and campground customers. Provide superior customer service by being attentive, responsive and helpful to guests needs. Report all customer problems, requests or complaints to the Campground Manager or the owner(s). This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. EXPECTED RESULTS Campground buildings, facilities and grounds are well-maintained and fully operational. Projects are completed properly, safely and timely. Demonstration of a positive attitude with guests, management, and team members. NPS scores reflect a clean and well maintained campground. Use of safe work practices for a secure work environment for staff and campground guests. JOB QUALIFICATIONS Advanced knowledge of electrical and plumbing equipment and installation Intermediate knowledge of chemical properties, handling, and usage Intermediate knowledge of propane and gasoline dispensing Valid Driver's License Ability to work nights, weekends, and holidays Capable of delegating out projects and following up on said project. Capable of managing a group of employees. Ability to lead by example and be a role model. PHYSICAL REQUIREMENTS Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Long periods of standing Ability to bend, kneel, stoop, crouch and climb Must be able to operate various loud and vibrating maintenance tools and equipment Requires the use of hands/fingers to handle or feel Able to travel by auto Able to work inside and outdoors frequently and in various climates Capable of moving safely over uneven terrain KCN performs criminal background checks for all employees. Active employment is conditional on a favorable background check and company executive discretion.
    $30k-49k yearly est. 28d ago
  • Service Team

    Tokyo Inc.

    Team manager job in Fort Collins, CO

    At Tokyo Joe's, the team member role is more than just a job, it's an opportunity. We encourage you to hone your customer service skills, learn how to roll sushi, master your knife-work and put your personality on display. We offer a healthy yet craveable menu and give back to the community on a regular basis. Join us and be proud of what you do! Our service team is the face of the restaurant and creates an excellent guest experience. We positively engage with our guests while expediting food ensuring accuracy, quality and efficiency. We are looking for positive, outgoing and dependable people to join our service team. Pay Rate: $16.50 - $18.50/hr with tips base rate is $14.50 Responsibilities: *Greet and positively engage guests *Taking orders on the POS, cash handling/digital transactions *Expediting and delivering meals to guests and 3 rd party delivery *Checking on guests, bussing tables, taking care of guests' needs *Cleaning and stocking to keep the restaurant looking beautiful *Work as a team to make each shift flow smoothly. Benefits: *Free shift meal, 50% off on your days off *flexible schedule *sick pay *Health/Dental/Vision insurance available after 1 year of full-time employment *Referral bonuses *Unlimited growth potential *401K
    $16.5-18.5 hourly Auto-Apply 60d+ ago
  • Winback/Onboarding Team Lead

    Centerwell

    Team manager job in Cheyenne, WY

    **Become a part of our caring community and help us put health first** The Winback/Onboarding Team Lead provides timely and effective sales administrative support to assist with the acquisition or retention of customers. The Lead Sales Support Professional works on problems of diverse scope and complexity ranging from moderate to substantial. **Responsibilities:** + Ensure that Agents and Onboarding staff are completing tasks + Actively monitors Genesys to ensure Agents are adhering to their schedule + Runs reporting for ongoing and completed projects + Assists with coaching and training for Winback and Onboarding associates + Leads new hire training during nesting periods + Hosts meetings with SME's, Agents and other members of the Telesales team + Assists Supervisor with team huddles **Use your skills to make an impact** **Required Qualifications** + Ability to review and monitor reports and ability to analyze trends and patterns + Possess a strong attention to detail, sound critical thinking and follow up skills + Previous sales skills or experience + Ability to manage multiple priorities simultaneously + Ability to present data, concepts, processes, and ideas to teams and leadership + Must be passionate about contributing to an organization focused on continuously improving consumer experiences **Preferred Qualifications** + Knowledge of Medicare or call center processes/practices + Experience in the health care industry + Bachelor's Degree **Additional Information** Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,300 - $80,900 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 02-05-2026 **About us** About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
    $59.3k-80.9k yearly 2d ago
  • Bookkeeper/Office Manager

    H Squared Talent Solutions

    Team manager job in Fort Collins, CO

    Bookkeeper & Office Manager Join a mission-driven clean energy company as a key player in finance and operations - hybrid schedule, small team, big impact. We are recruiting for a a reliable and detail-oriented Bookkeeper & Office Manager to support both financial operations and day-to-day office management. This is a hybrid role - perfect for someone who enjoys a mix of bookkeeping, HR, administration, and being a central hub for a small but impactful team. The company is a clean energy software company helping to manage renewable energy systems like solar, battery storage, EV charging, and more. Their mission-driven team is based in Fort Collins, Colorado, and they have been delivering innovative energy solutions globally since 2002. What You'll Do: Bookkeeping Duties: Manage accounts payable and receivable Reconcile bank and credit card statements Process invoices and vendor payments Collaborate with external CPA and payroll providers Support payroll, tax filings, and compliance Prepare monthly reports, budgets, and forecasts Monitor cash flow and ensure accurate financial records Office Management Duties: Oversee daily office operations and supplies Serve as point of contact for staff, vendors, and visitors Maintain employee records, PTO tracking, and onboarding/offboarding Coordinate travel, meetings, and occasional company events Assist with HR and benefits coordination Provide admin support to Sales and Marketing teams What We're Looking For: Experience as a Bookkeeper, Office Manager, or similar dual role Proficiency in QuickBooks and Microsoft Office Suite Strong organizational and multitasking skills Solid understanding of accounting principles Excellent communication and problem-solving abilities Degree or certification in Accounting, Finance, or related field (a plus) Bonus Points For: Experience in small business or startup environments Familiarity with HR functions and CRM/project management tools Schedule: Hybrid work schedule: 3 days in-office, 2 days remote each week If you're someone who enjoys variety, values accuracy, and thrives in a collaborative environment, this could be your next great role. Apply today and help support a company that's driving the future of clean energy.
    $33k-48k yearly est. 60d+ ago
  • Customer Care Team Lead

    Cheyenne Regional Medical Center 4.3company rating

    Team manager job in Cheyenne, WY

    A Day in the Life of a Customer Care Team Lead In a high - paced environment, this position will provide training and support for Customer Care Representatives (CCR) who are receiving inbound calls, placing outbound calls and following up on accounts that require additional research related to billing within the Revenue Cycle. Assists with patient accounts and correspondence. Why Work at Cheyenne Regional? 403(b) with 4% employer match ANCC Magnet Hospital 21 PTO days per year (increases with tenure) Education Assistance Program Employee Sponsored Wellness Program Employee Assistance Program Loan Forgiveness Eligible Here is What You Will Be Doing: Assists the Customer Care Representatives (CCR) with questions and handle escalated callers. Provides in-depth review of patient account information to answer questions regarding patient responsibility, account billing status, insurance information and charges. Develops call handling training and documents for CCRs and perform monthly call audits. Works in Cisco phone system to load outbound list, reviews call reports and takes appropriate actions. Develops and maintains training documents for complex accounts including but not limited to probate, bankruptcy and settlement offers. Monitors the inventory and progress of accounts placed with external collection agencies. Works with internal and external partners on escalated concerns. Conducts in-depth research of concerns, communicates and documents findings. Communicates and transfers information to clinics and departments as applicable for resolution. Works patient correspondence, updates information, audits accounts and mails out requested information. Ensures all workflow items are completed within the set turn-around-time and quality expectations. Performs monthly audits of work queues. Works with internal and external partners to keep all procedures and training material current. Reviews posted adjustments and self-pay settlement requests for approval/denial. Develops schedule, goals, and audit tools for the Single Billing Office (SBO). Participates in screening and interviewing applicants. Promotes and participates in LEAN practices and strategies. Desired Skills: Ability to communicate effectively with internal and external clients Ability to use good judgment and critical thinking skills to identify and resolve problems Proficient skills in MS Office software; particularly Excel and Outlook Computer and telephone knowledge Efficient and accurate keyboard/typing skills Ability to exhibit a high level of professionalism with a strong work ethic and commitment to satisfaction Functional knowledge of HIPAA rules and regulations In-depth working knowledge of the various applications associated with the workflows Knowledge of electronic health record (EHR) systems Advance knowledge of telephone systems including auto dialer and reporting Ability to lead others Here is What You Need: Associate's degree or higher and one (1) or more years of healthcare billing experience • OR, High School diploma (or equivalent certificate from an accredited program) and two (2) or more years of experience in healthcare billing and/or call center Nice to Have: Bilingual Spanish Medical Billing/ Call Center certifications Epic experience About Cheyenne Regional: Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to great health. Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!
    $41k-76k yearly est. 60d+ ago
  • Branch Team Lead

    Nuvision Federal Credit Union

    Team manager job in Cheyenne, WY

    The Branch Team Lead exists in any size branch. Under minimal supervision, the Branch Team Lead performs a wide variety of complex duties related to handling member transactions such as: receiving and disbursing funds, posting deposits, loan and VISA payments, making account transfers, making cash advances, recommending other products and services, performing all types of withdrawals, account maintenance, and opening all deposit account types (including business services accounts). The Branch Team Lead (BTL) is responsible for cross-selling all credit union products and services, and meeting minimum referral standards (core/non-core products and services), including Investment Services, first mortgages, insurance products and AUTOLAND (Car Buying Service). Also insures that the Relationship Specialist staff that they supervise meets the minimum referral standards. The Branch Team Lead is expected to lead morning sales huddles and evening debriefs of sales results. The Branch Team Lead is comprehensively cross-trained to handle services such as: issuing temporary cards, re-pinning existing cards, ordering new cards or instant-issue debit cards in the branch, setting up online banking, issuing temporary checks, retrieving copy images of checks, and performing account allocations according to a member request. The Branch Team Lead maintains records of cash advances, and balances all of the above including a daily cash drawer. The Branch Team Lead ensures member transactions are processed in an accurate and timely manner to make sure that Credit Union member service goals are achieved. The Branch Team Lead may also be called upon to assist with training new RS I and II, assist with daily balancing, and branch fine cash count. Additionally, the Branch Team Lead is responsible for staff scheduling, approvals and overrides of transactions, and vault duties such as selling and ordering cash and coin, and may be asked for input to the performance review process for RS I and II. The position is also responsible for approving checks, large deposits or other items not within the RS I and II limits. The Branch Team Lead performs all functions of the RS I and II proficiently in addition to having the authority to open and/or close a branch. The value the Branch Team Lead adds to the organization is: it allows for immediate approval authority, performs overrides for RS and other frontline staff, allows personalized service and provides opportunities to conduct needs-based sales using referrals of other credit union products and services that support various production goals. Responsibilities: Performs all RS duties: account maintenance, receiving and disbursing funds, posting deposits and loan payments, transfers, cash advances, and all types of withdrawals (cash and checks), cash balancing. Assists the Branch in achieving Sales goals through cross-selling and referrals, both personally and by training and coaching the RS staff. Is also expected to lead morning sales huddles and evening sales results debriefs. Insuring that they and their RS staff achieve minimum referral standards. Performs a wide variety of account maintenance such as change of address and name changes. Required to complete monthly compliance training and all other credit union training offered to RS. Completes the Branch Team Lead Checklist. Balances cash drawer. Assists with vault transactions, performs scheduling, overrides and approvals, signature guarantees, sells and orders cash and coin. Opens all deposit account types (including business service accounts), processing Harland American check orders and issuing of temporary checks. Processes plastic card services such as issuing temporary cards, repining existing cards and ordering new cards. Conducts all daily, weekly, monthly, and quarterly operational, transactional and fraud audits and submits final reports to branch management. Open and/or close Branch in absence of Branch Sales Manager or by Branch operations schedule. Disburse cash if opening Branch, or balance cash drawer if closing Branch. Perform all other required operational and procedural duties. Participate in the selection, advancement, or counseling of the RS staff by providing feedback to the BSM during the interview, performance appraisal and/or disciplinary process. Participate in special projects as directed by Branch management. Support and participate in continuous improvement activities. Represent the Credit Union in a positive and professional manner. Maintains member and other sensitive information with confidentiality. Treats all co-workers and members with respect Other related duties as assigned Qualifications: 2 years progressive experience in sales and/or operations, and 18 months Lead Teller experience. 2 plus years RS experience or equivalent financial institution experience preferred. Knowledge of cash handling and negotiable items. Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations. Comprehensive knowledge of all deposit and loan products and all services. Knowledge of all applicable Federal, State and NCUA regulations. Demonstrated ability to operate office machines to include 10-key and PC. Demonstrated ability to follow written and verbal instructions. Excellent cash balancing record. Excellent verbal and written communication skills, problem solving, member service, and organizational skills. Attention to detail. Demonstrated ability to provide leadership and guidance, and work as a team member of a diverse group. Must present a professional demeanor. Computer Literate. Knowledge of Outlook and be able to compute interest on savings, loans, and certificates. Capable of working under pressure and with frequent interruptions. Able to demonstrate use of sound judgment (check holds, member concerns, basic employee issues, scheduling conflicts, etc.). Education: Completion of STAR Program for Deposit Services Website: nuvisionfederal.com/careers Benefits: Medical Dental Vision Life Insurance Flexible Spending Account 401(k) Matching Paid Time Off Training Provided Tuition Reimbursement Covid-19 Precaution(s): Remote Interview Process (some positions vary) In-Person Interview required for Front-Line Positions Social Distancing and Mask Guidelines in place
    $35k-66k yearly est. Auto-Apply 60d+ ago
  • Team Lead, Quality Excellence

    Rxbenefits 4.5company rating

    Team manager job in Cheyenne, WY

    RxBenefits is hiring! We are adding resources to the Member Services team. The Quality Excellence Team Lead will lead a team of Quality Analysts focused on improving the quality of customer interactions while enhancing efficiency of our operations. The successful candidate will be responsible for developing a best-in-class quality program by establishing brand driven quality evaluation standards, implementing automated evaluation strategies, and improving performance through employee development and accountability. In addition, this position will deliver continuous improvement in the quality assurance program to meet evolving business needs. In addition, the Quality Excellence Team Lead will lead a team of Mentors who are responsible for various support functions including but limited to daily support, coaching, and development of Member Services Representatives, supporting New Hire Training and On the Job Training, member escalations and overrides and phone support during high call volumes. The Quality Excellence Team Lead will work closely with Leadership, Recruiting, Human Resources, and Learning and Development to identify, refine, incorporate, and evolve the definition of excellence across the representative life cycle including interviewing, onboarding and new hire training program, ongoing monitoring, support, and development of representatives through a well-defined, metric-driven quality program **Job Responsibilities Include:** General + Gather data, perform analysis and validation, draw conclusions to make decisions that advance and improve the representative life cycle program + Meet and exceed defined key performance indicators (KPIs) ensuring KPIs are indicators of success + Prepare reports and business reviews to illustrate overall program effectiveness and opportunities + Ensure processes and policies are followed by representatives in the course of service delivery; modify and enhance policies and tools to improve representative success + Monitor complaints to identify recurring issues; collaborate within and outside of the department to delegate and/or lead improvement efforts as appropriate + Ensure representative call handling and training resources are current, accurate, and user friendly + Identify knowledge gaps and work with management and training to resolve + Develop and perform ongoing engagement to keep staff motivated and optimize performance + Support Workforce Management (WFM) activities to ensure agent competency and training timelines align with the projected needs of the WFM team Quality + Own and enhance quality program, scorecards, curriculum design, and QA analytics + Oversee performance monitoring, measurement, and evaluation of all representatives to improve efficiency; ensure foresight to annual performance reviews + Strong conflict resolution and decision-making skills; able to navigate complex situations with fairness, professionalism, and sound judgment. + Develop procedures for team communication and tracking of coaching metrics + Provide training and support to Quality Analysts on systems, policies, procedures, and core processes + Partner with Training using results from monitoring and other quality programs to create or enhance training materials to address skillset and knowledge gaps + Coordinate and facilitate call calibration sessions to ensure accurate and consistent feedback to the overall department + Scale the quality program through increasing Quality Analysts productivity and automation and analytics capabilities Mentor Leadership + Oversees and directs the day-to-day activities of Mentors + Address and/or delegate more complex member inquiries, tier 2 escalations, and concerns + Oversee escalation process, timely resolution, and directing member outreach phone calls + Develop procedures, processes, reporting, and communications to ensure the Mentor program is consistently successful in supporting Member Services + Support agent acute performance-related development opportunities identified thru escalation line as well as internal and external customer feedback + Monitor the department feedback channels to ensure adequate coverage for timely response and resolution with a goal of working issues timely through to resolution and communication of the resolution _Required Skills/Experience Include:_ + Bachelor's degree Education or equivalent work experience. + 1-2 years of proven experience as call center supervisor or similar leadership position + Experience in a contact center environment in a Quality role + Experience gathering, conducting and evaluating data, identifying points of improvement, and developing clear and compelling solutions and strategies from the findings + Strong working knowledge of Five9 and Virtual Observer, preferred or other relevant contact center phone and QA systems + Exceptional verbal & written communication skills + Working knowledge of MS Office + Knowledge of performance evaluation procedures + Outstanding communication and negotiation abilities + A results-oriented approach + Excellent organizational and leadership skills + Ability to work in a fast-paced environment with targeted deadlines. + Strategic thinker and strong analytical skills + Proven track record of success in managing individual contributors + Superior written and verbal communication skills and presentation skills + Excellent leadership and developmental skills, virtual team experience + Demonstrated success managing new initiatives while meeting operating and fiduciary requirements + Excellent time management, planning, organizing, and prioritizing skills + Team-oriented, self-motivated, performance-oriented + Ability to foster trust and build strong business partnerships + Business acumen to support senior leaders + Must be non-biased and confidential in all work activities + Collaborative worker with experience coordinating with other departments such as client implementations, client services, and other operational units impacting resources. _Preferred Skills/Experience Include:_ + Proficiency in multiple languages _Based on relevant market data and other factors, the anticipated hiring range for this role is $56,800 - $71,000_ _annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals._ _We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization._ _RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:_ + _Remote first work environment_ + _Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members_ + _Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)_ + _Additional buy-up options for Short- and Long-Term Disability and Life Insurance_ + _401(k) with an employer match up to 3.5% available after 60 days_ + _Community Service Day to give back and support what you love in your community_ + _10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like_ + _Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work_ + _Tuition Reimbursement for accredited degree programs_ + _Paid New Parent Leave that can be used for adoption or birth_ + _Pet insurance to protect your furbabies_ + _A robust mental health benefit and EAP service through Spring Health to support you when you need it most_ RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
    $56.8k-71k yearly 19d ago
  • Retail Part Time Team Lead (Supervisor)

    The ODP Corporation

    Team manager job in Fort Collins, CO

    At Office Depot, the Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction. Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party. **Primary Responsibilities:** + **Print Sales and Services:** + Responsibility in the Print function to support efficient operation while driving overall store sales. + Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time. + Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store. + **Operational Efficiency:** + Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards. + Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance. + Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned. + Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives. + **Client Engagement:** + Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience. + Supports community outreach initiatives to drive client/customer retention. + Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution. + Performs other duties as assigned. + **External Key Carrier and Leader on Duty:** + Ensuring the safety and security of the building and associates during the absence of the management team. + In partnership with all associates, ensure regular loss prevention compliance. + Performing opening or closing responsibilities. + This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store. + May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits. + Other duties as deemed necessary **Education and Experience:** + High School diploma or equivalent education preferred + Minimum 1-3 years of experience in related field + Sales and/or Customer Service experience preferred. + Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. + Skilled in Customer Service and Print Services experience would be desired. + Must possess advanced selling skills · Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers. + Must be adaptable to a changing environment. + Must be able to assist others in a professional environment. + Possess excellent verbal and written communication skills. + Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities. + Must possess ability to process information/merchandise through POS register system. + Pays close attention to detail to ensure high quality production in the Print Services area + Positive and Engaging + Action Oriented + Integrity, Accountability & Trust + Demonstrate passion for the brand, products, services and solutions offered to our customers + Must possess a desire to continually develop personal selling skills and product knowledge + Drive for Results + Decision Quality + Patience **About The ODP Corporation:** The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. **Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. **Pay, Benefits & Work Schedule:** The salary range for this role is $16.50/Hour to $18.50/Hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. **How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. **Application Deadline:** The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. **Equal Employment Opportunity:** The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. REQNUMBER: 99260
    $16.5-18.5 hourly 51d ago
  • Customer Care Team Lead

    Memorial Hospital of Laramie County 4.2company rating

    Team manager job in Cheyenne, WY

    Job DescriptionA Day in the Life of a Customer Care Team Lead In a high - paced environment, this position will provide training and support for Customer Care Representatives (CCR) who are receiving inbound calls, placing outbound calls and following up on accounts that require additional research related to billing within the Revenue Cycle. Assists with patient accounts and correspondence. Why Work at Cheyenne Regional? 403(b) with 4% employer match ANCC Magnet Hospital 21 PTO days per year (increases with tenure) Education Assistance Program Employee Sponsored Wellness Program Employee Assistance Program Loan Forgiveness Eligible Here is What You Will Be Doing: Assists the Customer Care Representatives (CCR) with questions and handle escalated callers. Provides in-depth review of patient account information to answer questions regarding patient responsibility, account billing status, insurance information and charges. Develops call handling training and documents for CCRs and perform monthly call audits. Works in Cisco phone system to load outbound list, reviews call reports and takes appropriate actions. Develops and maintains training documents for complex accounts including but not limited to probate, bankruptcy and settlement offers. Monitors the inventory and progress of accounts placed with external collection agencies. Works with internal and external partners on escalated concerns. Conducts in-depth research of concerns, communicates and documents findings. Communicates and transfers information to clinics and departments as applicable for resolution. Works patient correspondence, updates information, audits accounts and mails out requested information. Ensures all workflow items are completed within the set turn-around-time and quality expectations. Performs monthly audits of work queues. Works with internal and external partners to keep all procedures and training material current. Reviews posted adjustments and self-pay settlement requests for approval/denial. Develops schedule, goals, and audit tools for the Single Billing Office (SBO). Participates in screening and interviewing applicants. Promotes and participates in LEAN practices and strategies. Desired Skills: Ability to communicate effectively with internal and external clients Ability to use good judgment and critical thinking skills to identify and resolve problems Proficient skills in MS Office software; particularly Excel and Outlook Computer and telephone knowledge Efficient and accurate keyboard/typing skills Ability to exhibit a high level of professionalism with a strong work ethic and commitment to satisfaction Functional knowledge of HIPAA rules and regulations In-depth working knowledge of the various applications associated with the workflows Knowledge of electronic health record (EHR) systems Advance knowledge of telephone systems including auto dialer and reporting Ability to lead others Here is What You Need: Associate's degree or higher and one (1) or more years of healthcare billing experience • OR, High School diploma (or equivalent certificate from an accredited program) and two (2) or more years of experience in healthcare billing and/or call center Nice to Have: Bilingual Spanish Medical Billing/ Call Center certifications Epic experience About Cheyenne Regional: Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to great health. Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!
    $29k-49k yearly est. 19d ago
  • Customer Care Manager - In Office

    Trentini Agencies

    Team manager job in Fort Collins, CO

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 11d ago

Learn more about team manager jobs

How much does a team manager earn in Cheyenne, WY?

The average team manager in Cheyenne, WY earns between $29,000 and $119,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average team manager salary in Cheyenne, WY

$59,000
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