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The differences between technical assistants and technical support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical assistant and a technical support coordinator. Additionally, a technical support coordinator has an average salary of $41,092, which is higher than the $34,159 average annual salary of a technical assistant.
The top three skills for a technical assistant include patients, customer service and patient care. The most important skills for a technical support coordinator are customer service, phone calls, and excellent interpersonal.
| Technical Assistant | Technical Support Coordinator | |
| Yearly salary | $34,159 | $41,092 |
| Hourly rate | $16.42 | $19.76 |
| Growth rate | 10% | 10% |
| Number of jobs | 73,750 | 157,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical assistant is responsible for supporting business operations by doing administrative and technical tasks under a direct supervisor or tenured staff. Duties of a technical assistant include creating meeting reports, scheduling events, responding to clients' inquiries through email and phone calls, monitoring office inventories, basic troubleshooting on defective equipment, providing recommendations on product development, and analyzing operations processes. Technical assistants require strong time-management and multi-tasking skills to perform tasks in a fast-paced environment and high-level operations.
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
Technical assistants and technical support coordinators have different pay scales, as shown below.
| Technical Assistant | Technical Support Coordinator | |
| Average salary | $34,159 | $41,092 |
| Salary range | Between $22,000 And $51,000 | Between $28,000 And $59,000 |
| Highest paying City | Boston, MA | New York, NY |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | The American Musical and Dramatic Academy | Cottage Health |
| Best paying industry | Insurance | Technology |
There are a few differences between a technical assistant and a technical support coordinator in terms of educational background:
| Technical Assistant | Technical Support Coordinator | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical assistants' and technical support coordinators' demographics:
| Technical Assistant | Technical Support Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 54.8% Female, 45.2% | Male, 57.1% Female, 42.9% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 11.9% White, 55.4% American Indian and Alaska Native, 0.4% | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |