Telephone answerer jobs near me

**UPMC OPR Hospital Operators is hiring a full-time Telephone Operator to join their team! Our OPR Hospital Operators team is the largest group and reach of operators in Western PA. This position will answer inbound calls into the UPMC tollfree line, Children's, Magee, Presbyterian, and Shadyside, with a partnership with Passavant's McCandless and Cranberry campus for overnight calls, which, on average, is a 2.1 million call volume annually, to send pages and to connect to patients and offices.** **You will also facilitate codes and medical consults for our hospitals.** This position will work the afternoon shift, which operates from 3:00 pm to 11:00 pm. Rotating holidays are required. This position will offer a hybrid work-from-home opportunity, after specific training and benchmarks are met, but applicants must be located or willing to relocate within 1-hour of Pittsburgh. Previous call center experience is highly preferred! **Responsibilities:** + May train new operators. + May be required to do system data entry on request. + Provide service to multiple answering service clients utilizing individualized protocols. + Process the appropriate emergency code or STAT page. + Initiate voice pages when required. + Provide physician-on-call information to requesting individuals. + Use required phrasing at all times when answering telephone calls. + Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. + Determine caller's requirements (extension desired, information requested, etc.) and transfer call. + Provide a status report on any page in progress to the individual requesting the page. High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**

UPMC OPR Hospital Operators is hiring a full-time Telephone Operator to join their team! Our OPR Hospital Operators team is the largest group and reach of operators in Western PA. This position will answer inbound calls into the UPMC tollfree line, Children's, Magee, Presbyterian, and Shadyside, with a partnership with Passavant's McCandless and Cranberry campus for overnight calls, which, on average, is a 2.1 million call volume annually, to send pages and to connect to patients and offices. You will also facilitate codes and medical consults for our hospitals. This position will work the afternoon shift, which operates from 11:00 pm to 7:00 am. Rotating holidays are required. This position will offer a hybrid work-from-home opportunity, after specific training and benchmarks are met, but applicants must be located or willing to relocate within 1-hour of Pittsburgh. Previous call center experience is highly preferred! Responsibilities: * May train new operators. * May be required to do system data entry on request. * Provide service to multiple answering service clients utilizing individualized protocols. * Process the appropriate emergency code or STAT page. * Initiate voice pages when required. * Provide physician-on-call information to requesting individuals. * Use required phrasing at all times when answering telephone calls. * Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. * Determine caller's requirements (extension desired, information requested, etc.) and transfer call. * Provide a status report on any page in progress to the individual requesting the page. High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Licensure, Certifications, and Clearances: * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Title: Telephone Operator 2 Department Org: Registration - 108820 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 2 Start Time: 3PM End Time: 11PM Posted Salary: 16.81 Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission. Minimum Qualifications: High school diploma or GED required. Understanding of medical terminology strongly preferred. Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner. Experience with MS Office Applications and Star. One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred. Willingness to comply fully with all organizational and departmental policies and procedures. Minimum typing speed of 32 WPM. Knowledge of commonly-used training concepts, practices, and procedures required. Maintain a positive and professional demeanor at all times. Flexibility to attend seminars and other educational training forums at other locations. Communication and other required skills: Communicate effectively both verbally and in writing. Excellent public relations skills. Satisfactory participation in an acceptable, formal customer service training program within six months of hire. Computer keyboard & data entry experience. Ability to handle sensitive inquiries and contacts. Ability to learn TDY/TDD phone line. Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center. Ability to deal with stressful emergency situations. Preferred Qualifications: Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

Telephone Operator - (250002YC) Description The Telephone Operator works in a call center environment, where all the work is done by phone and computer with internal and external customers across the University Hospitals (UH) Health System.This position serves as a compassionate, trusted, and able resource for anyone seeking care or services at UH by intently understanding each person's unique need in order to efficiently and effectively match them with available resources and services across the UH system.The Telephone Operator will handle multiple calls and requests, responding quickly and professionally.In addition, the Telephone Operator will handle UH hospital requests for overhead paging, ensuring appropriate and accurate notifications for each situation to ensure the highest levels of patient care.This position requires critical thinking, problem-solving, active listening, and heightened professionalism to appropriately resolve each call while creating a relationship that supports the UH brand.Answers and screens all internal and external calls to the main hospital number and accurately directs them in a prompt and courteous manner to the appropriate resource.Pages and directs callers and emergency teams to the appropriate individual or department. Works with multiple hospital's audio and overhead paging systems.Provides daily maintenance service for the paging system and maintains a knowledge of the UH on-call system.Ensures that every individual who calls UH experiences the highest level of customer and personalized service by engaging with all callers in a professional and personable manner, as a representative of the UH Health System.Creates a sense of care for the patient/guest through active listening and excellent communication and demonstrates the highest level of customer service through courtesy and concern.Handles and manages a wide variety of patient inquiries regarding physicians, services, and logistics to ensure access to care with maximum throughput and minimal delay.Functions as an integrated team member and works collaboratively with other staff and providers across the UH Health System to improve patient experience and departmental efficiency.Appropriately escalates issues to leadership for support when needed and quickly and seamlessly meets and recovers any service delivery issues.Performs other duties as assigned.Complies with all policies and standards.For specific duties and responsibilities, refer to documentation provided by the department during orientation.Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.Monday-Friday variable days with a start time between 7:00 AM and 9:00 AM.The location is at the Management Services Center but will support the Cleveland Medical Center. Part time 24 hours per week. This is the day shift. Training will be for 90 days or more. Qualifications High School Equivalent / GED required. 1+ years of customer service-related experience or office experience required or Associates or Bachelors degree will be accepted in lieu of 1 year work experience required and Knowledge of medical terminology Excellent customer service skills and ability to use good judgment. Excellent verbal communication skills. Excellent listening skills. Strong interpersonal skills. Able to adhere to structured call center metrics in a closely monitored, fast-paced environment. Able to function independently and as a team player. Professional demeanor. Ability to maintain confidentiality. Proven good work and attendance record. Knowledge of basic office equipment, such as: telephones, computer systems, and fax and copy machines. Good spelling skills. Knowledge of phone and paging systems. Primary Location: United States-Ohio-Shaker_HeightsWork Locations: 3605 Warrensville Center Road 3605 Warrensville Center Road Shaker Heights 44122Job: Support ServicesOrganization: UHHS_Sys_OperationsSchedule: Part-time Employee Status: Regular - ShiftDaysJob Type: StandardJob Level: Entry LevelTravel: Yes, 25 % of the TimeRemote Work: NoJob Posting: Dec 3, 2025, 2:19:06 PM

Title: Telephone Operator 2 Department Org: Registration - 108820 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 2 Start Time: 3PM End Time: 11PM Posted Salary: 16.81 Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission. Minimum Qualifications: High school diploma or GED required. Understanding of medical terminology strongly preferred. Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner. Experience with MS Office Applications and Star. One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred. Willingness to comply fully with all organizational and departmental policies and procedures. Minimum typing speed of 32 WPM. Knowledge of commonly-used training concepts, practices, and procedures required. Maintain a positive and professional demeanor at all times. Flexibility to attend seminars and other educational training forums at other locations. Communication and other required skills: Communicate effectively both verbally and in writing. Excellent public relations skills. Satisfactory participation in an acceptable, formal customer service training program within six months of hire. Computer keyboard & data entry experience. Ability to handle sensitive inquiries and contacts. Ability to learn TDY/TDD phone line. Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center. Ability to deal with stressful emergency situations. Preferred Qualifications: Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

UPMC OPR Hospital Operators is hiring a full-time Telephone Operator to join their team! Our OPR Hospital Operators team is the largest group and reach of operators in Western PA. This position will answer inbound calls into the UPMC tollfree line, Children's, Magee, Presbyterian, and Shadyside, with a partnership with Passavant's McCandless and Cranberry campus for overnight calls, which, on average, is a 2.1 million call volume annually, to send pages and to connect to patients and offices. You will also facilitate codes and medical consults for our hospitals. This position will work the afternoon shift, which operates from 3:00 pm to 11:00 pm. Rotating holidays are required. This position will offer a hybrid work-from-home opportunity, after specific training and benchmarks are met, but applicants must be located or willing to relocate within 1-hour of Pittsburgh. Previous call center experience is highly preferred! Responsibilities: * May train new operators. * May be required to do system data entry on request. * Provide service to multiple answering service clients utilizing individualized protocols. * Process the appropriate emergency code or STAT page. * Initiate voice pages when required. * Provide physician-on-call information to requesting individuals. * Use required phrasing at all times when answering telephone calls. * Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. * Determine caller's requirements (extension desired, information requested, etc.) and transfer call. * Provide a status report on any page in progress to the individual requesting the page. High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Telephone Operator - (250000VP) Description The Telephone Operator works in a call center environment, where all the work is done by phone and computer with internal and external customers across the University Hospitals (UH) Health System.This position serves as a compassionate, trusted, and able resource for anyone seeking care or services at UH by intently understanding each person's unique need in order to efficiently and effectively match them with available resources and services across the UH system.The Telephone Operator will handle multiple calls and requests, responding quickly and professionally.In addition, the Telephone Operator will handle UH hospital requests for overhead paging, ensuring appropriate and accurate notifications for each situation to ensure the highest levels of patient care.This position requires critical thinking, problem-solving, active listening, and heightened professionalism to appropriately resolve each call while creating a relationship that supports the UH brand.Answers and screens all internal and external calls to the main hospital number and accurately directs them in a prompt and courteous manner to the appropriate resource.Pages and directs callers and emergency teams to the appropriate individual or department. Works with multiple hospital's audio and overhead paging systems.Provides daily maintenance service for the paging system and maintains a knowledge of the UH on-call system.Ensures that every individual who calls UH experiences the highest level of customer and personalized service by engaging with all callers in a professional and personable manner, as a representative of the UH Health System.Creates a sense of care for the patient/guest through active listening and excellent communication and demonstrates the highest level of customer service through courtesy and concern.Handles and manages a wide variety of patient inquiries regarding physicians, services, and logistics to ensure access to care with maximum throughput and minimal delay.Functions as an integrated team member and works collaboratively with other staff and providers across the UH Health System to improve patient experience and departmental efficiency.Appropriately escalates issues to leadership for support when needed and quickly and seamlessly meets and recovers any service delivery issues.Performs other duties as assigned.Complies with all policies and standards.For specific duties and responsibilities, refer to documentation provided by the department during orientation.Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.Monday-Friday with rotating weekends and holidays.This position is at the Management Services Center. The shift will be 11:00 PM to 7:00 AM Qualifications High School Equivalent / GED required. 1+ years of customer service-related experience or office experience required. Associates or Bachelors degree will be accepted in lieu of 1 year work experience required. Knowledge of medical terminology. Excellent customer service skills and ability to use good judgment. Excellent verbal communication skills. Excellent listening skills. Strong interpersonal skills. Able to adhere to structured call center metrics in a closely monitored, fast-paced environment. Able to function independently and as a team player. Professional demeanor. Ability to maintain confidentiality. Proven good work and attendance record. Knowledge of basic office equipment, such as: telephones, computer systems, and fax and copy machines Good spelling skills. Knowledge of phone and paging systems. Primary Location: United States-Ohio-Shaker_HeightsWork Locations: 3605 Warrensville Center Road 3605 Warrensville Center Road Shaker Heights 44122Job: Support ServicesOrganization: UHHS_Sys_OperationsSchedule: Full-time Employee Status: Regular - ShiftDaysJob Type: StandardJob Level: Entry LevelTravel: Yes, 10 % of the TimeRemote Work: NoJob Posting: Dec 3, 2025, 2:18:25 PM