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The differences between transportation services representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a transportation services representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $32,595 average annual salary of a transportation services representative.
The top three skills for a transportation services representative include patients, patient care and logistics. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Transportation Services Representative | Customer Relations Representative | |
| Yearly salary | $32,595 | $38,632 |
| Hourly rate | $15.67 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,624 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The Transportation Services Representative plays a key role in any transportation company. He/She generally represents the company in different capacities. For one thing, he/she assists customers by explaining all policies and procedures both verbally and in writing as per requests. For another, as a Transport Services Rep, you will be required to perform a series of administrative duties like keeping inventory of supplies and forms, preparing daily and monthly reports, and sorting out discrepancies between transactions and monies received.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Transportation services representatives and customer relations representatives have different pay scales, as shown below.
| Transportation Services Representative | Customer Relations Representative | |
| Average salary | $32,595 | $38,632 |
| Salary range | Between $25,000 And $41,000 | Between $29,000 And $50,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | Medical University of South Carolina | Cook Children's Medical Center |
| Best paying industry | Transportation | Finance |
There are a few differences between a transportation services representative and a customer relations representative in terms of educational background:
| Transportation Services Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between transportation services representatives' and customer relations representatives' demographics:
| Transportation Services Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 54.6% Female, 45.4% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 10.7% Unknown, 5.5% Hispanic or Latino, 21.4% Asian, 5.3% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |