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The differences between transportation services representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a transportation services representative and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $32,595 average annual salary of a transportation services representative.
The top three skills for a transportation services representative include patients, patient care and logistics. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Transportation Services Representative | Customer Support Representative | |
| Yearly salary | $32,595 | $37,404 |
| Hourly rate | $15.67 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,624 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The Transportation Services Representative plays a key role in any transportation company. He/She generally represents the company in different capacities. For one thing, he/she assists customers by explaining all policies and procedures both verbally and in writing as per requests. For another, as a Transport Services Rep, you will be required to perform a series of administrative duties like keeping inventory of supplies and forms, preparing daily and monthly reports, and sorting out discrepancies between transactions and monies received.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Transportation services representatives and customer support representatives have different pay scales, as shown below.
| Transportation Services Representative | Customer Support Representative | |
| Average salary | $32,595 | $37,404 |
| Salary range | Between $25,000 And $41,000 | Between $29,000 And $47,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Medical University of South Carolina | University of California, Berkeley |
| Best paying industry | Transportation | Finance |
There are a few differences between a transportation services representative and a customer support representative in terms of educational background:
| Transportation Services Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between transportation services representatives' and customer support representatives' demographics:
| Transportation Services Representative | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 54.6% Female, 45.4% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 10.7% Unknown, 5.5% Hispanic or Latino, 21.4% Asian, 5.3% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |