Transportation services representative vs phone representative

The differences between transportation services representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a transportation services representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $32,595 average annual salary of a transportation services representative.

The top three skills for a transportation services representative include patients, patient care and logistics. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Transportation services representative vs phone representative overview

	Transportation Services Representative	Phone Representative
Yearly salary	$32,595	$42,827
Hourly rate	$15.67	$20.59
Growth rate	-4%	-4%
Number of jobs	235,624	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a transportation services representative do?

The Transportation Services Representative plays a key role in any transportation company. He/She generally represents the company in different capacities. For one thing, he/she assists customers by explaining all policies and procedures both verbally and in writing as per requests. For another, as a Transport Services Rep, you will be required to perform a series of administrative duties like keeping inventory of supplies and forms, preparing daily and monthly reports, and sorting out discrepancies between transactions and monies received.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Transportation services representative vs phone representative salary

Transportation services representatives and phone representatives have different pay scales, as shown below.

	Transportation Services Representative	Phone Representative
Average salary	$32,595	$42,827
Salary range	Between $25,000 And $41,000	Between $26,000 And $68,000
Highest paying City	Washington, DC	Norco, CA
Highest paying state	Massachusetts	California
Best paying company	Medical University of South Carolina	Press Ganey
Best paying industry	Transportation	Health Care

Differences between transportation services representative and phone representative education

There are a few differences between a transportation services representative and a phone representative in terms of educational background:

	Transportation Services Representative	Phone Representative
Most common degree	Bachelor's Degree, 51%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Transportation services representative vs phone representative demographics

Here are the differences between transportation services representatives' and phone representatives' demographics:

	Transportation Services Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 54.6% Female, 45.4%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 10.7% Unknown, 5.5% Hispanic or Latino, 21.4% Asian, 5.3% White, 56.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between transportation services representative and phone representative duties and responsibilities

Transportation services representative example responsibilities.

Manage Facebook and patient communication programs.
Provide transportation for disable patients to non-emergency medical appointments.
Negotiate client pricing for international logistics company, with an emphasis on implementing forecasting mathematics to improve the sales operation.
Process all RMA's and warranty repairs as necesssary.
Process payments at IMAX cash register, ushering movies, operating 3-D simulator ride, and manning main phone line.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Transportation services representative vs phone representative skills

Common transportation services representative skills

Patients, 47%
Patient Care, 14%
Logistics, 8%
Customer Service, 8%
CDL, 6%
Data Entry, 5%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Transportation Services Representative
Transportation Services Representative vs Phone Representative

Updated January 8, 2025

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