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The differences between utilities managers and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a utilities manager has an average salary of $77,239, which is higher than the $37,614 average annual salary of a call center manager.
The top three skills for a utilities manager include behavioral health, patients and discharge planning. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.
| Utilities Manager | Call Center Manager | |
| Yearly salary | $77,239 | $37,614 |
| Hourly rate | $37.13 | $18.08 |
| Growth rate | 28% | 6% |
| Number of jobs | 59,036 | 123,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | - | - |
A utilities manager oversees the utility services of a company, ensuring efficiency and client satisfaction. Their responsibilities include managing staff, arranging schedules and budgets, establishing goals and guidelines, liaising with external parties such as vendors and suppliers, and monitoring the progress of operations, resolving issues should any arise. They may also manage records, produce progress reports, and organize plans. Moreover, as a utilities manager, it is essential to lead and encourage staff to reach goals, all while implementing and promoting the company's policies and regulations.
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
Utilities managers and call center managers have different pay scales, as shown below.
| Utilities Manager | Call Center Manager | |
| Average salary | $77,239 | $37,614 |
| Salary range | Between $49,000 And $121,000 | Between $23,000 And $60,000 |
| Highest paying City | Boston, MA | Baltimore, MD |
| Highest paying state | Massachusetts | Maryland |
| Best paying company | Chevron | Scantron |
| Best paying industry | Professional | Technology |
There are a few differences between a utilities manager and a call center manager in terms of educational background:
| Utilities Manager | Call Center Manager | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 60% |
| Most common major | Nursing | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between utilities managers' and call center managers' demographics:
| Utilities Manager | Call Center Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 52.6% Female, 47.4% |
| Race ratio | Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.5% Asian, 8.8% White, 65.9% American Indian and Alaska Native, 0.7% | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |