Visitor services associate vs customer service associate

The differences between visitor services associates and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services associate and a customer service associate. Additionally, a visitor services associate has an average salary of $105,864, which is higher than the $31,709 average annual salary of a customer service associate.

The top three skills for a visitor services associate include visitor services, customer service and cash handling. The most important skills for a customer service associate are patients, sales floor, and plumbing.

Visitor services associate vs customer service associate overview

	Visitor Services Associate	Customer Service Associate
Yearly salary	$105,864	$31,709
Hourly rate	$50.90	$15.24
Growth rate	-4%	-4%
Number of jobs	84,087	380,943
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Visitor services associate vs customer service associate salary

Visitor services associates and customer service associates have different pay scales, as shown below.

	Visitor Services Associate	Customer Service Associate
Average salary	$105,864	$31,709
Salary range	Between $77,000 And $144,000	Between $24,000 And $40,000
Highest paying City	Washington, DC	Richmond, CA
Highest paying state	Illinois	California
Best paying company	Massachusetts Institute of Technology	Fidelity Investments
Best paying industry	Professional	Finance

Differences between visitor services associate and customer service associate education

There are a few differences between a visitor services associate and a customer service associate in terms of educational background:

	Visitor Services Associate	Customer Service Associate
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 35%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services associate vs customer service associate demographics

Here are the differences between visitor services associates' and customer service associates' demographics:

	Visitor Services Associate	Customer Service Associate
Average age	40	40
Gender ratio	Male, 30.8% Female, 69.2%	Male, 38.4% Female, 61.6%
Race ratio	Black or African American, 12.2% Unknown, 5.6% Hispanic or Latino, 19.3% Asian, 7.2% White, 55.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between visitor services associate and customer service associate duties and responsibilities

Visitor services associate example responsibilities.

Hire, train, schedule, and manage a team of sixteen part-time brewery ambassadors.
Take visitation notes, submit to DCS
Keep up to date on HIPPA and OSHA laws and regulations.
Host travel writers and FAM tours to help promote tourism and attractions.
Provide hands-on parenting and life skills education to families within the DCS system.
Open and close POS register daily; including invoice and purchase order creation and processing.

Customer service associate example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
Perform upselling on every call.
Train in flight emergencies, hazardous materials and CPR.

Visitor services associate vs customer service associate skills

Common visitor services associate skills

Visitor Services, 31%
Customer Service, 10%
Cash Handling, 9%
Membership Sales, 8%
Front Desk, 6%
POS, 5%

Common customer service associate skills

Patients, 41%
Sales Floor, 12%
Plumbing, 10%
Quality Customer Service, 6%
Front End, 3%
CSA, 3%

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Office and Administrative Industry
Visitor Services Associate
Visitor Services Associate vs Customer Service Associate

Updated January 8, 2025

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