Will-call coordinator vs caller

The differences between will-call coordinators and callers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a will-call coordinator, becoming a caller takes usually requires 6-12 months. Additionally, a caller has an average salary of $47,798, which is higher than the $34,284 average annual salary of a will-call coordinator.

The top three skills for a will-call coordinator include customer service, delivery schedules and inbound calls. The most important skills for a caller are outbound calls, customer service, and cold calls.

Will-call coordinator vs caller overview

	Will-Call Coordinator	Caller
Yearly salary	$34,284	$47,798
Hourly rate	$16.48	$22.98
Growth rate	-5%	11%
Number of jobs	23,859	852
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 60%
Average age	44	39
Years of experience	4	12

Will-call coordinator vs caller salary

Will-call coordinators and callers have different pay scales, as shown below.

	Will-Call Coordinator	Caller
Average salary	$34,284	$47,798
Salary range	Between $26,000 And $43,000	Between $19,000 And $114,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between will-call coordinator and caller education

There are a few differences between a will-call coordinator and a caller in terms of educational background:

	Will-Call Coordinator	Caller
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	-	-

Will-call coordinator vs caller demographics

Here are the differences between will-call coordinators' and callers' demographics:

	Will-Call Coordinator	Caller
Average age	44	39
Gender ratio	Male, 48.9% Female, 51.1%	Male, 35.9% Female, 64.1%
Race ratio	Black or African American, 11.5% Unknown, 4.5% Hispanic or Latino, 22.5% Asian, 5.8% White, 54.8% American Indian and Alaska Native, 0.9%	Black or African American, 13.3% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between will-call coordinator and caller duties and responsibilities

Will-call coordinator example responsibilities.

Utilize TMS to actively manage on-time performance and automation objectives
Provide assistance to patients how to place order for meals and explain dietary restrictions if need.
Coordinate communication between patients, family members, medical and administrative staff, or regulatory agencies.
Take ownership for full implementation of corporate programs and initiatives on merchandising, payroll management, productivity, and associate morale.
Use TCS and CMS software for forecasting call volume.
Receive booking requests from clients by EDI, email or phone and coordinate needed shipping dates with steamship carriers.

Caller example responsibilities.

Maintain hours of on duty engineers and conductors and their hours of rest on excel spreadsheet per FRA requirements.
Act as SME (subject matter expert).
Maintain train schedules for engineer and conductors.
Prepare FRA paper for crews going on duty.
Collect on-boarding and HIPAA policy paperwork for all employees.
Attend ongoing classes to keep certification current for the EMT field.

Will-call coordinator vs caller skills

Common will-call coordinator skills

Customer Service, 21%
Delivery Schedules, 13%
Inbound Calls, 12%
SLA, 5%
Escalate, 5%
Pullers, 4%

Common caller skills

Outbound Calls, 27%
Customer Service, 23%
Cold Calls, 9%
Fundraise, 7%
Financial Support, 5%
Computer System, 4%