Post job

Will-call coordinator vs dispatch manager

The differences between will-call coordinators and dispatch managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a will-call coordinator and a dispatch manager. Additionally, a dispatch manager has an average salary of $50,499, which is higher than the $34,284 average annual salary of a will-call coordinator.

The top three skills for a will-call coordinator include customer service, delivery schedules and inbound calls. The most important skills for a dispatch manager are DOT, GPS, and customer satisfaction.

Will-call coordinator vs dispatch manager overview

Will-Call CoordinatorDispatch Manager
Yearly salary$34,284$50,499
Hourly rate$16.48$24.28
Growth rate-5%-
Number of jobs23,8592,120
Job satisfaction--
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 38%
Average age4444
Years of experience44

Will-call coordinator vs dispatch manager salary

Will-call coordinators and dispatch managers have different pay scales, as shown below.

Will-Call CoordinatorDispatch Manager
Average salary$34,284$50,499
Salary rangeBetween $26,000 And $43,000Between $32,000 And $78,000
Highest paying City-Indianapolis, IN
Highest paying state-Connecticut
Best paying company-1 8 3 Lanes
Best paying industry-Professional

Differences between will-call coordinator and dispatch manager education

There are a few differences between a will-call coordinator and a dispatch manager in terms of educational background:

Will-Call CoordinatorDispatch Manager
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 38%
Most common majorBusinessBusiness
Most common college--

Will-call coordinator vs dispatch manager demographics

Here are the differences between will-call coordinators' and dispatch managers' demographics:

Will-Call CoordinatorDispatch Manager
Average age4444
Gender ratioMale, 48.9% Female, 51.1%Male, 61.7% Female, 38.3%
Race ratioBlack or African American, 11.5% Unknown, 4.5% Hispanic or Latino, 22.5% Asian, 5.8% White, 54.8% American Indian and Alaska Native, 0.9%Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 21.2% Asian, 6.0% White, 55.2% American Indian and Alaska Native, 0.9%
LGBT Percentage8%8%

Differences between will-call coordinator and dispatch manager duties and responsibilities

Will-call coordinator example responsibilities.

  • Utilize TMS to actively manage on-time performance and automation objectives
  • Provide assistance to patients how to place order for meals and explain dietary restrictions if need.
  • Coordinate communication between patients, family members, medical and administrative staff, or regulatory agencies.
  • Take ownership for full implementation of corporate programs and initiatives on merchandising, payroll management, productivity, and associate morale.
  • Use TCS and CMS software for forecasting call volume.
  • Receive booking requests from clients by EDI, email or phone and coordinate needed shipping dates with steamship carriers.
  • Show more

Dispatch manager example responsibilities.

  • Utilize GPS tracking system in order to manage, trace and locate drivers within their assign locations.
  • Direct employees in identifying and correcting any unsafe conditions, eliminate avoidable accidents and improve department performance manage KPI's.
  • Introduce and implement the GPS system for driver tracking.
  • Renegotiate current LTL rate discounts with regional partner carriers.
  • Conduct defensive driving training classes and CDL license procedures and pretesting for qualify individuals.
  • Utilize RoadNet routing software to increase driver productivity, route efficiency and service levels.
  • Show more

Will-call coordinator vs dispatch manager skills

Common will-call coordinator skills
  • Customer Service, 21%
  • Delivery Schedules, 13%
  • Inbound Calls, 12%
  • SLA, 5%
  • Escalate, 5%
  • Pullers, 4%
Common dispatch manager skills
  • DOT, 24%
  • GPS, 7%
  • Customer Satisfaction, 5%
  • Disciplinary Actions, 4%
  • Safety Regulations, 4%
  • CDL, 4%

Browse transportation jobs