Will-call coordinator vs distribution coordinator

Differences between will-call coordinator and distribution coordinator duties and responsibilities

Will-call coordinator example responsibilities.

• Utilize TMS to actively manage on-time performance and automation objectives
• Provide assistance to patients how to place order for meals and explain dietary restrictions if need.
• Coordinate communication between patients, family members, medical and administrative staff, or regulatory agencies.
• Take ownership for full implementation of corporate programs and initiatives on merchandising, payroll management, productivity, and associate morale.
• Use TCS and CMS software for forecasting call volume.
• Receive booking requests from clients by EDI, email or phone and coordinate needed shipping dates with steamship carriers.
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Distribution coordinator example responsibilities.

• Manage inventory in efficient ways to promote lean initiatives and boost warehouse picking/shipping KPI's.
• Manage distribution tracking, logistics, and coordinating for terminal operations and deliveries locate in Washington and California.
• Prepare PowerPoint presentations for meetings as needed.
• Maintain confidentiality as per HIPPA and facility regulations.
• Confirm the members' transportation request information utilizing the HIPPA confidentiality policy.
• Provide customer support for Medicaid eligible requests for non-emergency discharges, transportation requests and dispatch estimate time of arrivals.
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