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Will-call coordinator vs driver manager

The differences between will-call coordinators and driver managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a will-call coordinator and a driver manager. Additionally, a driver manager has an average salary of $45,922, which is higher than the $34,284 average annual salary of a will-call coordinator.

The top three skills for a will-call coordinator include customer service, delivery schedules and inbound calls. The most important skills for a driver manager are DOT, good communication, and on-time delivery.

Will-call coordinator vs driver manager overview

Will-Call CoordinatorDriver Manager
Yearly salary$34,284$45,922
Hourly rate$16.48$22.08
Growth rate-5%4%
Number of jobs23,8593,141
Job satisfaction--
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 38%
Average age4444
Years of experience44

Will-call coordinator vs driver manager salary

Will-call coordinators and driver managers have different pay scales, as shown below.

Will-Call CoordinatorDriver Manager
Average salary$34,284$45,922
Salary rangeBetween $26,000 And $43,000Between $29,000 And $70,000
Highest paying City-Sunnyvale, CA
Highest paying state-Connecticut
Best paying company-NVIDIA
Best paying industry-Energy

Differences between will-call coordinator and driver manager education

There are a few differences between a will-call coordinator and a driver manager in terms of educational background:

Will-Call CoordinatorDriver Manager
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 38%
Most common majorBusinessBusiness
Most common college--

Will-call coordinator vs driver manager demographics

Here are the differences between will-call coordinators' and driver managers' demographics:

Will-Call CoordinatorDriver Manager
Average age4444
Gender ratioMale, 48.9% Female, 51.1%Male, 75.1% Female, 24.9%
Race ratioBlack or African American, 11.5% Unknown, 4.5% Hispanic or Latino, 22.5% Asian, 5.8% White, 54.8% American Indian and Alaska Native, 0.9%Black or African American, 11.1% Unknown, 4.9% Hispanic or Latino, 17.7% Asian, 6.8% White, 58.5% American Indian and Alaska Native, 1.0%
LGBT Percentage8%8%

Differences between will-call coordinator and driver manager duties and responsibilities

Will-call coordinator example responsibilities.

  • Utilize TMS to actively manage on-time performance and automation objectives
  • Provide assistance to patients how to place order for meals and explain dietary restrictions if need.
  • Coordinate communication between patients, family members, medical and administrative staff, or regulatory agencies.
  • Take ownership for full implementation of corporate programs and initiatives on merchandising, payroll management, productivity, and associate morale.
  • Use TCS and CMS software for forecasting call volume.
  • Receive booking requests from clients by EDI, email or phone and coordinate needed shipping dates with steamship carriers.
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Driver manager example responsibilities.

  • Develop and implement KPI metrics to effectively manage customer satisfaction
  • Certify and experience in HAZMAT shipments.
  • Head up vehicle maintenance scheduling along with tracking trucks via GPS and monitoring driver hours.
  • Help establish policies and procedures for management of all Dallas drivers' GPS systems and data.
  • Organize and create an OTR fleet, taking it to one of the top fleets in Denver.
  • Obtain necessary documents for the drivers to ensure safe transportation of HAZMAT freight, including overweight permits.
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Will-call coordinator vs driver manager skills

Common will-call coordinator skills
  • Customer Service, 21%
  • Delivery Schedules, 13%
  • Inbound Calls, 12%
  • SLA, 5%
  • Escalate, 5%
  • Pullers, 4%
Common driver manager skills
  • DOT, 42%
  • Good Communication, 31%
  • On-Time Delivery, 10%
  • Customer Service, 3%
  • OTR, 2%
  • Driver Retention, 2%

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