Will-call coordinator vs driver supervisor

Differences between will-call coordinator and driver supervisor duties and responsibilities

Will-call coordinator example responsibilities.

• Utilize TMS to actively manage on-time performance and automation objectives
• Provide assistance to patients how to place order for meals and explain dietary restrictions if need.
• Coordinate communication between patients, family members, medical and administrative staff, or regulatory agencies.
• Take ownership for full implementation of corporate programs and initiatives on merchandising, payroll management, productivity, and associate morale.
• Use TCS and CMS software for forecasting call volume.
• Receive booking requests from clients by EDI, email or phone and coordinate needed shipping dates with steamship carriers.
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Driver supervisor example responsibilities.

• Direct employees in identifying and correcting any unsafe conditions, eliminate avoidable accidents and improve department performance manage KPI's.
• Answer telephones, run errands and assist in customer service when need.
• Receive and input all customer orders into TMW, via telephone, fax or email.
• Develop and implement DSD item level POGs.
• Enter orders as needed for broker loads in TMW software.
• Oversee order purchasing for all DSD stores within the region.
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