Will-call coordinator vs national account coordinator

Differences between will-call coordinator and national account coordinator duties and responsibilities

Will-call coordinator example responsibilities.

• Utilize TMS to actively manage on-time performance and automation objectives
• Provide assistance to patients how to place order for meals and explain dietary restrictions if need.
• Coordinate communication between patients, family members, medical and administrative staff, or regulatory agencies.
• Take ownership for full implementation of corporate programs and initiatives on merchandising, payroll management, productivity, and associate morale.
• Use TCS and CMS software for forecasting call volume.
• Receive booking requests from clients by EDI, email or phone and coordinate needed shipping dates with steamship carriers.
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National account coordinator example responsibilities.

• Assist in special pricing and design structures for voice and data services, RFP's and managing all SLA's.
• Review and manage any contractual inquires from branches, patients, referral sources, case managers while monitoring all EDI transmission.
• Create, process, close sales orders in CRM and GP computer systems.
• Create and present compelling PowerPoint presentations for employee training purposes.
• Research and prepare national/international RFP's to maximize business opportunities.
• Create client-specific Microsoft PowerPoint presentations to support product and network awareness across the nation.
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