Will-call coordinator vs route manager

The differences between will-call coordinators and route managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a will-call coordinator and a route manager. Additionally, a route manager has an average salary of $50,375, which is higher than the $34,284 average annual salary of a will-call coordinator.

The top three skills for a will-call coordinator include customer service, delivery schedules and inbound calls. The most important skills for a route manager are DOT, CDL, and OSHA.

Will-call coordinator vs route manager overview

	Will-Call Coordinator	Route Manager
Yearly salary	$34,284	$50,375
Hourly rate	$16.48	$24.22
Growth rate	-5%	5%
Number of jobs	23,859	7,162
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 40%
Average age	44	44
Years of experience	4	4

Will-call coordinator vs route manager salary

Will-call coordinators and route managers have different pay scales, as shown below.

	Will-Call Coordinator	Route Manager
Average salary	$34,284	$50,375
Salary range	Between $26,000 And $43,000	Between $38,000 And $66,000
Highest paying City	-	San Leandro, CA
Highest paying state	-	Rhode Island
Best paying company	-	Harsco
Best paying industry	-	Manufacturing

Differences between will-call coordinator and route manager education

There are a few differences between a will-call coordinator and a route manager in terms of educational background:

	Will-Call Coordinator	Route Manager
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Will-call coordinator vs route manager demographics

Here are the differences between will-call coordinators' and route managers' demographics:

	Will-Call Coordinator	Route Manager
Average age	44	44
Gender ratio	Male, 48.9% Female, 51.1%	Male, 87.0% Female, 13.0%
Race ratio	Black or African American, 11.5% Unknown, 4.5% Hispanic or Latino, 22.5% Asian, 5.8% White, 54.8% American Indian and Alaska Native, 0.9%	Black or African American, 11.3% Unknown, 4.6% Hispanic or Latino, 16.6% Asian, 6.7% White, 59.9% American Indian and Alaska Native, 0.9%
LGBT Percentage	8%	8%

Differences between will-call coordinator and route manager duties and responsibilities

Will-call coordinator example responsibilities.

Utilize TMS to actively manage on-time performance and automation objectives
Provide assistance to patients how to place order for meals and explain dietary restrictions if need.
Coordinate communication between patients, family members, medical and administrative staff, or regulatory agencies.
Take ownership for full implementation of corporate programs and initiatives on merchandising, payroll management, productivity, and associate morale.
Use TCS and CMS software for forecasting call volume.
Receive booking requests from clients by EDI, email or phone and coordinate needed shipping dates with steamship carriers.

Route manager example responsibilities.

Manage invoice collection and customer issues.
Conduct billing using mobile POS systems.
Advance to CDL liquid driver (liquid oxygen).
Obtain CDL license resulting in a promotion and pay raise.
Review driver DVIR and log book to fuel hours and mileage.
Develop interactive huddles topics, ensure compliance with safety guidelines, DVIR.

Will-call coordinator vs route manager skills

Common will-call coordinator skills

Customer Service, 21%
Delivery Schedules, 13%
Inbound Calls, 12%
SLA, 5%
Escalate, 5%
Pullers, 4%

Common route manager skills

DOT, 15%
CDL, 12%
OSHA, 10%
Safety Issues, 9%
Safety Targets, 9%
Equipment Issues, 8%

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Transportation Industry
Will-Call Coordinator
Will-Call Coordinator vs Route Manager

Updated January 8, 2025

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