Account supervisor vs collection supervisor

The differences between account supervisors and collection supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an account supervisor and a collection supervisor. Additionally, an account supervisor has an average salary of $83,760, which is higher than the $64,766 average annual salary of a collection supervisor.

The top three skills for an account supervisor include customer service, digital marketing and project management. The most important skills for a collection supervisor are customer service, FDCPA, and delinquent accounts.

Account supervisor vs collection supervisor overview

	Account Supervisor	Collection Supervisor
Yearly salary	$83,760	$64,766
Hourly rate	$40.27	$31.14
Growth rate	5%	-8%
Number of jobs	98,661	21,526
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 76%	Bachelor's Degree, 48%
Average age	47	47
Years of experience	6	6

What does an account supervisor do?

The primary job of accounting supervisors is to manage the daily operations of a company's accounting department. They are responsible for leading a team of accountants and overseeing the company's marketing strategies and campaigns. Other responsibilities include managing all the company's financial activities, developing and enforcing strategic business plans, and generating and maintaining account documentation and reports. As an accounting supervisor, you will also organize training for account coordinators and account managers and ensure compliance with government regulations and policies.

What does a collection supervisor do?

Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.

Account supervisor vs collection supervisor salary

Account supervisors and collection supervisors have different pay scales, as shown below.

	Account Supervisor	Collection Supervisor
Average salary	$83,760	$64,766
Salary range	Between $63,000 And $111,000	Between $45,000 And $92,000
Highest paying City	Portland, OR	Mount Laurel, NJ
Highest paying state	Oregon	New York
Best paying company	Wasserman	Intuitive Surgical
Best paying industry	Finance	Finance

Differences between account supervisor and collection supervisor education

There are a few differences between an account supervisor and a collection supervisor in terms of educational background:

	Account Supervisor	Collection Supervisor
Most common degree	Bachelor's Degree, 76%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	University of Pennsylvania	California State University - Bakersfield

Account supervisor vs collection supervisor demographics

Here are the differences between account supervisors' and collection supervisors' demographics:

	Account Supervisor	Collection Supervisor
Average age	47	47
Gender ratio	Male, 43.0% Female, 57.0%	Male, 44.6% Female, 55.4%
Race ratio	Black or African American, 10.1% Unknown, 4.8% Hispanic or Latino, 18.3% Asian, 5.9% White, 60.2% American Indian and Alaska Native, 0.7%	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between account supervisor and collection supervisor duties and responsibilities

Account supervisor example responsibilities.

Lead and manage the strategy, development, production and distribution of global digital retail POS kits for Intel.
Manage internal channel teams and their respective campaigns in PPC, SEO, PPI, email and media.
Lead site re-designs and CRM programs for HomeAgain and Sanofi-Aventis to evolve from flat product centric portals to consumer centric experiences.
Manage the coordination and preparation of all statutory/regulatory and GAAP reporting.
Develop and manage accounts for start-up healthcare intelligence company targeting major pharmaceutical companies.
Manage day-to-day activity of client relate projects including IP voice, MPLS infrastructures and CPE implementations in a deadline-orient high-pressure environment.

Collection supervisor example responsibilities.

Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
Complete weekly QA's and coaching's for a team of 12+.

Account supervisor vs collection supervisor skills

Common account supervisor skills

Customer Service, 8%
Digital Marketing, 8%
Project Management, 7%
Account Management, 7%
Direct Reports, 4%
Client Facing, 4%

Common collection supervisor skills

Customer Service, 22%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%
Direct Reports, 3%
Medicare, 3%

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Account Supervisor vs Collection Supervisor

Updated January 8, 2025

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