Accounting representative vs customer service representative

The differences between accounting representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an accounting representative, becoming a customer service representative takes usually requires 6-12 months. Additionally, an accounting representative has an average salary of $43,876, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for an accounting representative include patients, data entry and payroll. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Accounting representative vs customer service representative overview

	Accounting Representative	Customer Service Representative
Yearly salary	$43,876	$32,260
Hourly rate	$21.09	$15.51
Growth rate	-5%	-4%
Number of jobs	111,415	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 46%	High School Diploma, 33%
Average age	51	40
Years of experience	6	12

What does an accounting representative do?

Account representatives are in charge of making sales. Their primary duties include designing and maintaining customer accounts, as well as being a liaison between the organization and clients. They constantly communicate with clients, respond to their concerns, and monitor transactions as well as payments. Also, they develop company invoices, regularly keeping track of client's transactions, maintaining records of the client's account, and routinely auditing them. The job requirements include strong communication and negotiation skills, relevant experience in sales, and confidence.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Accounting representative vs customer service representative salary

Accounting representatives and customer service representatives have different pay scales, as shown below.

	Accounting Representative	Customer Service Representative
Average salary	$43,876	$32,260
Salary range	Between $29,000 And $65,000	Between $25,000 And $41,000
Highest paying City	Menlo Park, CA	Des Moines, WA
Highest paying state	California	Washington
Best paying company	Amazon	Oracle
Best paying industry	Automotive	Insurance

Differences between accounting representative and customer service representative education

There are a few differences between an accounting representative and a customer service representative in terms of educational background:

	Accounting Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 46%	High School Diploma, 33%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Accounting representative vs customer service representative demographics

Here are the differences between accounting representatives' and customer service representatives' demographics:

	Accounting Representative	Customer Service Representative
Average age	51	40
Gender ratio	Male, 21.6% Female, 78.4%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 6.9% Unknown, 4.0% Hispanic or Latino, 14.7% Asian, 6.6% White, 67.2% American Indian and Alaska Native, 0.6%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between accounting representative and customer service representative duties and responsibilities

Accounting representative example responsibilities.

Review and verify invoices and administer check, ACH, and wire payments.
Submit claims; re-bill claims, adjustments claims, and collections from Medicare, Medicaid and other commercial insurance payers.
Balance ACH debit exception report, ACH credit exception report and share draft non-post report and enter corresponding general ledger entries.
Submit claims to Medicare and Medicaid utilizing IDX system for electronic processing.
Prepare daily reconciliations of policy relate cash receipts and disbursements and suspense accounts.
Resolve errors by resubmitting correct or unacknowledge claims, medical records, appeals and other documentation require for timely payments.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Accounting representative vs customer service representative skills

Common accounting representative skills

Patients, 15%
Data Entry, 8%
Payroll, 6%
Customer Service, 5%
Computer System, 5%
Financial Reports, 5%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Accounting Representative
Accounting Representative vs Customer Service Representative

Updated January 8, 2025

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