Acting supervisor vs call center supervisor

The differences between acting supervisors and call center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an acting supervisor and a call center supervisor. Additionally, an acting supervisor has an average salary of $43,653, which is higher than the $35,300 average annual salary of a call center supervisor.

The top three skills for an acting supervisor include safety procedures, safety issues and payroll. The most important skills for a call center supervisor are strong customer service, patients, and customer care.

Acting supervisor vs call center supervisor overview

	Acting Supervisor	Call Center Supervisor
Yearly salary	$43,653	$35,300
Hourly rate	$20.99	$16.97
Growth rate	6%	6%
Number of jobs	54,635	217,633
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 45%
Average age	47	47
Years of experience	6	6

Acting supervisor vs call center supervisor salary

Acting supervisors and call center supervisors have different pay scales, as shown below.

	Acting Supervisor	Call Center Supervisor
Average salary	$43,653	$35,300
Salary range	Between $27,000 And $68,000	Between $23,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Hawaii
Best paying company	-	Spectrum
Best paying industry	-	Finance

Differences between acting supervisor and call center supervisor education

There are a few differences between an acting supervisor and a call center supervisor in terms of educational background:

	Acting Supervisor	Call Center Supervisor
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Acting supervisor vs call center supervisor demographics

Here are the differences between acting supervisors' and call center supervisors' demographics:

	Acting Supervisor	Call Center Supervisor
Average age	47	47
Gender ratio	Male, 51.5% Female, 48.5%	Male, 39.9% Female, 60.1%
Race ratio	Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.0% American Indian and Alaska Native, 0.6%	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between acting supervisor and call center supervisor duties and responsibilities

Acting supervisor example responsibilities.

Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Prepare PowerPoint presentations for briefings and meetings.
Create and maintain bank reconciliation, medical service sales, and payroll reports, and compile financial data and totals.
Liaise between operations and field technicians to ensure payroll processing and accuracy.
Provide and supervise property management services for condominium and homeowner associations including oversight of maintenance, budgeting, and all board meetings
Create a task recognition process using SharePoint for greater transparency of team-members work flow.

Call center supervisor example responsibilities.

Lead team through tactical military operations training focuse on leadership strategy and survival in vary deployment locations across the globe.
Develop and implement workforce team to monitor and adjust FTE s according to forecast.
Answer questions regarding health insurance, while maintaining knowledge of HIPAA laws, and healthcare laws.
Provide oversight and direction to the employees in the business in accordance with the organization's policies and procedures.
Solve problems with patrons and coworkers -sustain cleanliness of work environment -maintain safety and order (CPR and a certified )
Facilitate training of maintenance administrators by developing PowerPoint materials.

Acting supervisor vs call center supervisor skills

Common acting supervisor skills

Safety Procedures, 32%
Safety Issues, 22%
Payroll, 6%
Disciplinary Actions, 3%
Sops, 2%
Customer Complaints, 2%

Common call center supervisor skills

Strong Customer Service, 21%
Patients, 7%
Customer Care, 6%
Technical Support, 5%
Customer Inquiries, 4%
Customer Satisfaction, 4%

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Office and Administrative Industry
Acting Supervisor
Acting Supervisor vs Call Center Supervisor

Updated January 8, 2025

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