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The differences between advanced technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an advanced technician and a desk support technician. Additionally, an advanced technician has an average salary of $49,302, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for an advanced technician include patients, patient care and customer service. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Advanced Technician | Desk Support Technician | |
| Yearly salary | $49,302 | $40,715 |
| Hourly rate | $23.70 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,364 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An advanced technician ensures that all tools, software, networks, and systems used in a company perform properly and adhere to policies and regulations. Their job is to monitor all company processes and to provide suggestions for improvements. An advanced technician must have a profound knowledge of all company systems as well as strong organizational skills.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Advanced technicians and desk support technicians have different pay scales, as shown below.
| Advanced Technician | Desk Support Technician | |
| Average salary | $49,302 | $40,715 |
| Salary range | Between $29,000 And $82,000 | Between $26,000 And $62,000 |
| Highest paying City | Manteca, CA | South San Francisco, CA |
| Highest paying state | Rhode Island | California |
| Best paying company | General Electric | BNY Mellon |
| Best paying industry | Telecommunication | Technology |
There are a few differences between an advanced technician and a desk support technician in terms of educational background:
| Advanced Technician | Desk Support Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between advanced technicians' and desk support technicians' demographics:
| Advanced Technician | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.3% Female, 26.7% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |