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The differences between associates, member services and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an associate, member services and an associate customer service representative. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for an associate, member services include address changes, quality customer service and customer service. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Associate, Member Services | Associate Customer Service Representative | |
| Yearly salary | $45,920 | $35,215 |
| Hourly rate | $22.08 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 121,694 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Associates, member services and associate customer service representatives have different pay scales, as shown below.
| Associate, Member Services | Associate Customer Service Representative | |
| Average salary | $45,920 | $35,215 |
| Salary range | Between $19,000 And $107,000 | Between $26,000 And $46,000 |
| Highest paying City | Daly City, CA | Washington, DC |
| Highest paying state | New York | Massachusetts |
| Best paying company | West Tennessee Healthcare | Deutsche Bank |
| Best paying industry | Government | Finance |
There are a few differences between an associate, member services and an associate customer service representative in terms of educational background:
| Associate, Member Services | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between associates, member services' and associate customer service representatives' demographics:
| Associate, Member Services | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.0% Female, 61.0% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |