Associate, member services vs customer care associate

The differences between associates, member services and customer care associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an associate, member services and a customer care associate. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $33,115 average annual salary of a customer care associate.

The top three skills for an associate, member services include address changes, quality customer service and customer service. The most important skills for a customer care associate are customer care, patients, and customer service.

Associate, member services vs customer care associate overview

	Associate, Member Services	Customer Care Associate
Yearly salary	$45,920	$33,115
Hourly rate	$22.08	$15.92
Growth rate	-4%	-4%
Number of jobs	121,694	250,296
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

What does an associate, member services do?

An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.

What does a customer care associate do?

A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.

Associate, member services vs customer care associate salary

Associates, member services and customer care associates have different pay scales, as shown below.

	Associate, Member Services	Customer Care Associate
Average salary	$45,920	$33,115
Salary range	Between $19,000 And $107,000	Between $24,000 And $43,000
Highest paying City	Daly City, CA	San Diego, CA
Highest paying state	New York	California
Best paying company	West Tennessee Healthcare	Centennial Bank
Best paying industry	Government	Insurance

Differences between associate, member services and customer care associate education

There are a few differences between an associate, member services and a customer care associate in terms of educational background:

	Associate, Member Services	Customer Care Associate
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Associate, member services vs customer care associate demographics

Here are the differences between associates, member services' and customer care associates' demographics:

	Associate, Member Services	Customer Care Associate
Average age	40	40
Gender ratio	Male, 39.0% Female, 61.0%	Male, 30.1% Female, 69.9%
Race ratio	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between associate, member services and customer care associate duties and responsibilities

Associate, member services example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
Build strong client relationships and profiling customers to determine or uncover their financial needs.
Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.

Customer care associate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Associate, member services vs customer care associate skills

Common associate, member services skills

Address Changes, 17%
Quality Customer Service, 15%
Customer Service, 10%
Member Service, 9%
Front Desk, 6%
Membership Sales, 5%

Common customer care associate skills

Customer Care, 21%
Patients, 16%
Customer Service, 7%
Telephone Inquiries, 6%
Customer Support, 5%
Home Health, 3%

Associate, Member Services vs. similar jobs

Associate, Member Services related careers

Associate, Member Services related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Associate, Member Services
Associate, Member Services vs Customer Care Associate

Updated January 8, 2025

Browse office and administrative jobs