Associate, member services vs customer sales associate

The differences between associates, member services and customer sales associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an associate, member services and a customer sales associate. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $37,024 average annual salary of a customer sales associate.

The top three skills for an associate, member services include address changes, quality customer service and customer service. The most important skills for a customer sales associate are sales floor, customer satisfaction, and customer service.

Associate, member services vs customer sales associate overview

	Associate, Member Services	Customer Sales Associate
Yearly salary	$45,920	$37,024
Hourly rate	$22.08	$17.80
Growth rate	-4%	-4%
Number of jobs	121,694	415,981
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 41%
Average age	40	40
Years of experience	12	12

What does an associate, member services do?

An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.

What does a customer sales associate do?

A customer sales associate specializes in handling and communicating with customers to secure sales in a retail store. Their primary responsibilities revolve around greeting clients, responding to inquiries, providing assistance, and even offering suggestions when necessary. Aside from ensuring customer satisfaction, it is also their responsibility to maintain the cleanliness and order on the sales floor by re-stocking shelves and arranging them to look presentable. Furthermore, a customer sales associate must coordinate with other sales floor members and report to a manager or supervisor.

Associate, member services vs customer sales associate salary

Associates, member services and customer sales associates have different pay scales, as shown below.

	Associate, Member Services	Customer Sales Associate
Average salary	$45,920	$37,024
Salary range	Between $19,000 And $107,000	Between $27,000 And $49,000
Highest paying City	Daly City, CA	Odenton, MD
Highest paying state	New York	Maryland
Best paying company	West Tennessee Healthcare	Johnson Controls
Best paying industry	Government	Real Estate

Differences between associate, member services and customer sales associate education

There are a few differences between an associate, member services and a customer sales associate in terms of educational background:

	Associate, Member Services	Customer Sales Associate
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 41%
Most common major	Business	Business
Most common college	-	-

Associate, member services vs customer sales associate demographics

Here are the differences between associates, member services' and customer sales associates' demographics:

	Associate, Member Services	Customer Sales Associate
Average age	40	40
Gender ratio	Male, 39.0% Female, 61.0%	Male, 50.6% Female, 49.4%
Race ratio	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.1% Unknown, 5.5% Hispanic or Latino, 20.5% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between associate, member services and customer sales associate duties and responsibilities

Associate, member services example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
Build strong client relationships and profiling customers to determine or uncover their financial needs.
Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.

Customer sales associate example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Process merchandise information through store computer system, POS register system, and complete all require paperwork according to policy.
Used mobile POS systems to streamline the customer experience in order to drive full engagement throughout entire interaction with customer.
Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
Recognize opportunities to up-sell and often take the opportunity to do so to create a better Marriott experience and event.

Associate, member services vs customer sales associate skills

Common associate, member services skills

Address Changes, 17%
Quality Customer Service, 15%
Customer Service, 10%
Member Service, 9%
Front Desk, 6%
Membership Sales, 5%

Common customer sales associate skills

Sales Floor, 12%
Customer Satisfaction, 9%
Customer Service, 9%
Product Knowledge, 8%
Outbound Calls, 8%
Customer Sales, 8%

Associate, Member Services vs. similar jobs

Associate, Member Services related careers

Associate, Member Services related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Associate, Member Services
Associate, Member Services vs Customer Sales Associate

Updated January 8, 2025

Browse office and administrative jobs