Associate, member services vs customer service advocate

Differences between associate, member services and customer service advocate duties and responsibilities

Associate, member services example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
• Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
• Build strong client relationships and profiling customers to determine or uncover their financial needs.
• Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
• Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.
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Customer service advocate example responsibilities.

• Manage and motivate VAS teams to achieve KPI, s assign by management.
• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help create and edit HTML coding to fit customer requests.
• Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
• Assist customer's with editing their business websites and coaching the basics in HTML.
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