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The differences between associates, member services and service team members can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an associate, member services and a service team member. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $27,393 average annual salary of a service team member.
The top three skills for an associate, member services include address changes, quality customer service and customer service. The most important skills for a service team member are customer service, work ethic, and basic math.
| Associate, Member Services | Service Team Member | |
| Yearly salary | $45,920 | $27,393 |
| Hourly rate | $22.08 | $13.17 |
| Growth rate | -4% | -4% |
| Number of jobs | 121,694 | 214,808 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 49% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.
A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.
Associates, member services and service team members have different pay scales, as shown below.
| Associate, Member Services | Service Team Member | |
| Average salary | $45,920 | $27,393 |
| Salary range | Between $19,000 And $107,000 | Between $20,000 And $36,000 |
| Highest paying City | Daly City, CA | Seattle, WA |
| Highest paying state | New York | Massachusetts |
| Best paying company | West Tennessee Healthcare | Citi |
| Best paying industry | Government | Retail |
There are a few differences between an associate, member services and a service team member in terms of educational background:
| Associate, Member Services | Service Team Member | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between associates, member services' and service team members' demographics:
| Associate, Member Services | Service Team Member | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.0% Female, 61.0% | Male, 39.4% Female, 60.6% |
| Race ratio | Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |