Authorized representative vs patient service representative

The differences between authorized representatives and patient service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both an authorized representative and a patient service representative. Additionally, an authorized representative has an average salary of $38,897, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for an authorized representative include patients, medical terminology and insurance verification. The most important skills for a patient service representative are patients, customer service, and excellent interpersonal.

Authorized representative vs patient service representative overview

	Authorized Representative	Patient Service Representative
Yearly salary	$38,897	$32,476
Hourly rate	$18.70	$15.61
Growth rate	-4%	-4%
Number of jobs	64,806	165,920
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	4	4

What does an authorized representative do?

An authorized representative's primary role is to represent an individual or company in different official transactions. They have the authority to communicate, liaise, negotiate, and make decisions according to goals and project requirements. Although most authorized representatives have varying responsibilities depending on their company of employment, it usually includes understanding project needs, liaising with internal and external parties, preparing and processing documents, organizing files, handling calls and correspondence, and monitoring the transactions' progress. Moreover, as an authorized representative, it is essential to be proactive at dealing with issues, resolving them promptly and professionally.

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

Authorized representative vs patient service representative salary

Authorized representatives and patient service representatives have different pay scales, as shown below.

	Authorized Representative	Patient Service Representative
Average salary	$38,897	$32,476
Salary range	Between $29,000 And $50,000	Between $27,000 And $38,000
Highest paying City	Elmira, NY	Seattle, WA
Highest paying state	New York	Vermont
Best paying company	Hill International	University of California, Berkeley
Best paying industry	Insurance	Health Care

Differences between authorized representative and patient service representative education

There are a few differences between an authorized representative and a patient service representative in terms of educational background:

	Authorized Representative	Patient Service Representative
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	Stanford University	University of Pennsylvania

Authorized representative vs patient service representative demographics

Here are the differences between authorized representatives' and patient service representatives' demographics:

	Authorized Representative	Patient Service Representative
Average age	40	40
Gender ratio	Male, 29.6% Female, 70.4%	Male, 11.9% Female, 88.1%
Race ratio	Black or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 23.3% Asian, 6.6% White, 53.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between authorized representative and patient service representative duties and responsibilities

Authorized representative example responsibilities.

Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
Audit requests to ensure that proper ICD-9 and CPT coding are applied.
Research coordinator and referral coordinator, obtain insurance authorization and provide information to insurance carriers or patients regarding patient accounts.
Verify (CCS), CHDP, HMO, PPO authorizations.
Adhere strictly to HIPAA privacy guidelines.
Scan Medicaid coverage in to patient's electronic file.

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Authorized representative vs patient service representative skills

Common authorized representative skills

Patients, 24%
Medical Terminology, 11%
Insurance Verification, 7%
CPT, 5%
Insurance Authorizations, 5%
Data Entry, 4%

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

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Authorized Representative
Authorized Representative vs Patient Service Representative

Updated January 8, 2025

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